DCB Bank Car Loan Customer Care

DCB Bank Car Loan Features

DCB Bank Car Loan has some incredible features which can help the customer to get the loan as soon as possible. The features are

Flexi loans: The bank provides up to 85 % of the on-road price of the car as loan amount. Customers can avail a maximum of Rs.30 lakhs as loan amount.

Repayment Period: It is important to repay the loan within the time period mentioned by the bank. DCB Bank car loan allows the customer to repay the loan within 7 years.

Quick Processing: One of the major features of DCB Bank car loan is the fast processing and easy documentation.

Loan Nature: The DCB Bank car loan is a term loan and it needs to be paid in EMI within the repayment period mentioned by the bank.

DCB Bank Car Loan Customer Care

DCB Bank has set up an efficient customer care department to handle the grievances, queries and complaints of the customers. Through emails, voice calling and post, the customers can reach out to the bank’s qualified customer care executive and get their grievances addressed. They can also walk in to the nearest DCB Bank branch and their queries clarified at any time.

How does one get in touch with DCB Bank Customer Care?

The customers can easily contact DCB Bank’s customer care representative through the below toll-free numbers

1800 123 5363 / 1800 209 5363

This toll-free number is operational 24x7

For Resident Indians
Call Toll Free: 1800 123 5363 / 1800 209 5363
Email: customercare@dcbbank.com
Email for Demat account queries: demat@dcbbank.com
Email for Loan account queries: loans@dcbbank.com

For NRIs
Call: 91 22 61271000
India Toll Free: 1800 123 5363 / 1800 209 5363
Email: nri@dcbbank.com

Customers can also send their letters and couriers to:
DCB Bank Limited,
P.O. Box No. 7643,

Malad (West), 

Mumbai 400064, India

DCB Bank Grievance Redressal System

DCB Bank makes consistent efforts to provide the best customer service to its customers. It has set up an efficient Grievance Redressal System to address customer concerns.

Customers are encouraged to first contact their Branch Operations Manager (BOM) or Relationship Manager (RM) at the Branch / Business Unit where they are maintaining the account. They will look into the issue and provide a speedy resolution. You can also contact the customer care center to register your grievance.

Call Toll-Free: 1800 209 5363
Email us at customercare@dcbbank.com
Call: +91 22 61271000 (For customers based overseas)

Email us at loans@dcbbank.com  (For queries related to Loan account)
Write in at DCB Bank Limited, P.O. Box No. 7643, Malad (West), Mumbai 400064.

You can also contact the respective Regional Heads / Regional Nodal Officers to address your issue.

Escalating your issue: If you are not satisfied with the resolution provided at the branch or by the Regional Heads/Regional Nodal Officers, you can escalate the issue to the Principal Nodal Officer at the Corporate & Registered Office:

DCB Bank Limited
6th Floor, Peninsula Business Park, Tower A,

Senapati Bapat Marg, Lower Parel, Mumbai-400013.
Tel: +91 22 6618 7099

Fax: +91 22 6658 9971 
E-mail: nodal.officer@dcbbank.com

Customers can also get in touch with the Senior Management at the Corporate Office if they need it.

Customers should mention all the particulars of the complaint, like the Customer ID, Account Number, Branch Name, Title of the Account, the preferred Contact Address, Telephone Number and E-mail ID for efficient resolution of the issue.

Regional Nodal Officers: 

Regional Nodal Officers

DCB Bank Car Loans Customer Care FAQs