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Customers can contact South Indian Bank personal loan customer care for any inquiries or resolutions regarding personal loans. They can reach the customer care team via South Indian Bank Customer Care Number City Wise, phone banking, Webchat, South Indian Bank NRI Toll-Free Number, Chatbot, E-mail, or Click2Talk
As one of the leading private sector banks in India, South Indian Bank offers excellent customer care services. Customers can get in touch with the bank using the toll-free helpline numbers to resolve any personal loan related queries or complaints.
Toll-free helpline numbers: 1800 425 1809/ 1800 102 9408.
Note that this customer care number is available pan-India. NRI customers can use the following customer care number to find answers to their personal loan queries: +91 484 2388 555.
About South Indian Bank Personal Loan Customer Care
It’s one of the top private sector banks in India and is headquartered at Thrissur in Kerala. The bank commenced operations in 1929, by a group of 44 enterprising businessmen in Thrissur, who each contributed a sum of Rs. 500. Today, the bank has 870+ branches spread across the country, 20 regional offices, 53 extension counters, 4 service branches, and 1300+ ATMs in 27 states and 3 union territories.
The vision of the bank is to provide individuals with a safe repository of their hard-earned money while offering them need-based credit at reasonable rates of interest. A few milestones of South Indian bank include:
With branches all across the country and customers from across the world, South Indian Bank is one of the most proactive commercial banks in India. The bank is renowned for its competent customer services and diverse products and varied banking services.
As a leading private sector bank, with a diverse clientele, South Indian bank prides itself on its excellent customer care services. Customers can get in touch with the bank easily to find detailed information on the banking products and services offered and to resolve complaints and queries.
South Indian Bank offers personal loans to customers to help them meet their:
Salient Features of Personal Loans from South Indian Bank:
Personal loans from the bank are collateral-free and don't require any security. For further details on the current interest rates, loan eligibility, required documentation and other charges get in touch with the customer care department.
Customers can file their complaints, grievances, or feedback on the personal loan related queries to the customer care team, via the following channels:
This number is available pan-India, from all mobiles and landlines. NRI customers can use the following helpline numbers to find answers to their queries and to resolve their complaints - +91 484 2388 555. Note that calls to the NRI helpline number incur standard call charges.
Alternatively, customers can send their queries or complaints to the above-mentioned customer-care email id for a speedy resolution.
South Indian Bank offers excellent customer care services across the board. Despite the best efforts of the bank, if customers come across any inconvenience, you can utilize the grievance redressal mechanism offered by the bank to resolve the problem at the earliest.
Level 1: Branch-level Complaint Registration
The first step of grievance redressal is to approach the branch manager directly. Customers can contact the respective branch manager of their home branch during working hours to file their complaints.
Level 2: Regional Head
If customers are not satisfied with the resolution offered by the branch manager, they can further escalate the issue to the Regional Head. Click here to register the complaint online to your respective Regional Head.
Alternatively, customers can also send their complaints via post to their respective regional offices. Click here to download the complaint form. If the claim is not acknowledged within three days or resolved within ten working days, the customer can further escalate the issue to level 3.
Level 3: DGM (Deputy General Manager) of the Customer Relations Department at the Head Office
Click here to escalate the complaint to the DGM of the CRD. Click here to download the complaint form.
Contact Details of the DGM:
Deputy General Manager
Customer Relations Department
South Indian Bank Limited
Head Office, Mission Quarters,
Thrissur, Kerala – 680001
Phone: 0487 242 0020
Level 4: Principal Nodal Officer
If the customer is not satisfied with the resolution of the complaint in level 3, he/she can further escalate the issue to the Principal Nodal Officer. Click here to file your complaint with the Principal Nodal Officer. Alternatively, customers can also send their complaints via post to the following address:
Principal Nodal Officer
Chief General Manager & Chief Information Officer,
South Indian Bank Limited,
Head Office, Mission Quarters, Thrissur,
Kerala – 680 001
Ph: 0487 – 242 0020
Level 5: Banking Ombudsman
If the complaint is not resolved to the customer’s satisfaction, he/she can approach the banking ombudsman services offered by the RBI.
Customers can also contact the regional offices under which their home branch falls for any personal loan related query and other banking enquiries.
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