SVC Bank Personal Loan Customer Care

About SVC Co-operative Bank

SVC Co-operative Bank was one of the earliest co-operative banks in India and was founded in 1906. The bank was formerly known as The Shamrao Vithal Co-operative Bank Limited. It was initially registered as a Co-operative Credit Society and was later transformed into a co-operative bank. The primary vision of the bank is to provide much-needed banking assistance to the less fortunate members of the community and to encourage upcoming enterprises. The bank aims to build savings and financial discipline among its customers thereby building their economic status.

One of the main founders of the bank, the Late Rao Bahadur Shripad Subbaroa Talmaki named the bank after his guru the Late Shamrao Vithal Kaikini. The bank established the first co-operative housing society in Mumbai (then known as Bombay) in 1915. The bank received the status of a “Scheduled Bank,” in 1988. In 2016, the deposits held at the bank crossed 13,000 crores. Today, the bank has nearly 200 branches spread across the country.

SVC Co-operative Bank Customer Care

The feedback and complaints of customers matters most to SVC co-operative bank. The bank offers round the clock customer care services to resolve complaints and address grievances of customers. Existing customers and future customers can send their complaints and feedback to the bank using this online customer care form.

SVC Co-operative Bank Personal Loan

There are plenty of situations in life where we require immediate cash requirements. As one of the leading co-operative banks in India, SVC co-operative banks offers personal loan solutions to customers from all segments. Whether you’re looking to meet – medical emergencies, home renovations, vacation, jewellery shopping, car and gadget upgrades, impromptu road trips, education or marriage, individuals can avail personal loan solutions from SVC co-operative bank to meet their requirements.

Salient Features of Personal Loans from SVC Co-operative Bank:

• Eligibility – Individuals 
• Purpose – All personal needs including medical emergencies, home renovations, education, marriage, travel, shopping and more.
• Maximum loan amount – Rs. 5 lakhs
• Guarantors – Two individuals 
• Maximum repayment tenure – 60 months 
• Loan processing charges – 1.5% of the loan amount plus applicable taxes 
• Documentation charges – As applicable 
• Eligibility conditions:
  • Income tax returns for the last three years
  • Employment details in case of salaried borrowers 
  • Compliance of all KYC norms
  • Bank account statement for the last one year
  • Collateral security – 25% of the borrowed amount in the form of LIC policy

SVC Co-operative Bank Personal Loan Customer Care

SVC Co-operative Bank offers excellent customer service support. For any queries on personal loans – eligibility, features, current loan status, loan application status – and more customers can get in touch with the customer care team using any of the following channels:

• 24 x 7 Toll-free Helpline Number – 1800-313-2120
• Written Communication – Customers can also send in their feedback/complaints/queries in written form to the head offices at Mumbai or Thane.

Mumbai Head Office Address:

SVC Tower, Nehru Road, Vakola, Santacruz (East), Mumbai – 400 055

Telephone number: 6699 9999/7199 9999

Thane Head Office Address: 

Unit No. 601, 602, 603

Dosti Pinnacle Plot No. E-7, Road No. 22, Wagle Estate, Thane – 400 604

Telephone number: 7199 1000

SVC Co-operative Bank Grievance Redressal Mechanism

SVC Co-operative Bank has put in place a grievance redressal mechanism to process and resolve customer complaints promptly. The grievance redressal process is as follows:

Level 1: Complaint Book available at each branch

SVC Co-operative Bank offers a complaint book at each branch for the convenience of customers and speedy resolution of complaints. All complaints noted in the complaint book are handled by the branch manager within four days.

Level 2: Divisional Manager at Zone Level

If the complaint noted in the book is not resolved within four days or is not up to the satisfaction of the customer, he/she can escalate the issue to the respective divisional manager at the zonal level.

Level 3: AGM/DGM 

If the complaint is not resolved satisfactorily by the divisional manager, the customer can further escalate the issue to the respective AGM or DGM.

SVC Co-operative bank has eight zonal offices. These offices are headed by the divisional manager, assistant general manager or the deputy general manager. The customer can contact the zone where his/her home branch lies.

Alternatively, the customer can also contact the Head of Corporate Banking for any personal loan related queries.

Head of Corporate Banking

SVC Co-operative Bank Ltd.

SVC Tower

J.Nehru Road, Vakola

Santacruz (East)

Mumbai – 400 055

Level 4: Banking Ombudsman

If the customer is still not satisfied with the resolution of the complaint, he/she may approach the banking ombudsman services offered by the RBI.

SVC Co-operative Bank City-Based Customer Care Numbers