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SVC bank Car Loan Customer Care

Shamrao Vithal Bank popularly known as SVC bank is a Co-operative bank incorporated in the year 1906 as a Co-operative credit society. The bank has been in the business of banking and lending money to the public for more than a hundred years and has a huge range of products catering to its national and international customers. The bank also has a customer care service available 24x7 to look after all the needs of the customers and ensure a smooth banking experience.

SVC bank Car Loan Customer Care
SVC bank 24X7 Car Loan Customer Care Number

What is the SVC bank Car Loan Customer Care?

Svc Bank Car Loan Customer Care

The customer care service of the bank has a dedicated and efficient staff to handle all the queries of the customers, get their feedback or grievances and resolve them in the best possible manner. The customer can contact the bank at their toll free number 1800 313 2120available 24x7 throughout the year. The other means to contact the bank are enlisted here.

  Nehru Road,

  Vakola Santacruz (E),

  Mumbai – 400 055

 

   Thane
  Unit No.601-602-603 Dosti Pinnacle

   Plot No. E-7,

 Road No.22,

   Wagle Estate,

   Thane - 400604.

Apart from the above customer care channels, the bank also has separate contact details for the customers to register their specific requests or queries.

  • ATM redressal/Assistance - The bank has a facility to immediately assist the customers in case of theft or loss of their card to protect them from any further damages. Customers can simply send an SMS ‘STOPCARD’ to 9820620454 or contact the general customer care toll free number for the same (1800 313 2120).

SMS Banking - Customers can register their mobile number with the bank by filling up the required form at the nearest branch of the bank and avail the benefit of SVC’s SMS Banking service for some immediate transactions that need to be done on the go. The bank has a variety of transactions that the customer can do via SMS Banking, the list of the same is given here:

TransactionSMSNumber

            Account balance

            SBAL

            9820620454

            Last 3 transactions

            STRA

9820620454

            Cheque Status

            SCHQ

9820620454

            Hotlist/Block the card

            STOPCARD

9820620454

  • Tele Banking – Another way of contacting the bank is using the telebanking feature of the bank by registering the mobile number at 66999888 and calling at 022 6699 9888/7199 9888 and avail many services like balance enquiry, get the account statement by email, last 5 entries of the account statement, change password, etc.
  • NRI Banking – SVC Bank also has a separate contact number for its NRI customers to contact the bank for any information on Forex Loans. The contact numbers for the same are - 67444531/576/521/504

Apart from the above channels the customers can also contact any of the 6 regional offices of the bank in the following manner,

Regional OfficeAddressTelephone

D.G.M.’s Office, Bengaluru

1, Central Bank Road,

Chamrajpet,

Bengaluru – 560018

080-2667 6305 / 080-7123 1000

GM’s Office, Pune

303, Chintamani Pride,

Near City Pride Kothrud Theatre,

Kothrud, Pune – 411038

020-6060 6071 / 8237046072 / 8237006073

A.G.M.’s Office, Kolhapur

Unit No. O-2,

Mahavir Chambers,

C.S.NO. 681 B,

E ward Shahupuri,

2nd lane,

Kolhapur - 416 001

0231-265 9527 / 0231-266 7938

Regional Office, Aurangabad

3rd Floor, Sai Trade Center,

Opp Railway Station,

Aurangabad – 431001

0240-2970038 / 2970040

Regional Office, Nashik

Dev’s Arcade,

Samarth Nagar,

Near Tanishq Showroom,

Mahatma Nagar Road,

Nashik 422005

0253-2353554

D.M.’s Office, Gujarat

Unit No. 18,

Primate Complex,

Cross Road,

Satellite,

Ahmedabad – 380015

79-26871143 / 42 / 40

Details of SVC Car loan

SVC Bank has a very attractive and simplistic car loan scheme for the prospective customers to assist them in purchase of new or old cars for personal or commercial use. The eligible customers for the purpose of these loans are the individuals (having a good financial background, i.e., repaying capacity and employed/engaged in business or profession), firms as well as companies. The bank also requires an invoice from the authorized dealer as part of the documentation process.

The other features of the SVC car loan Scheme are highlighted below,

CategoryDetails

Age

Minimum – 21 Years; Maximum 60 years (at maturity of loan)

Amount of loan sanctioned

Up to 90% 

Margin

For new cars – for personal use 10% on cost+registration charges+Insurance

For commercial use 25% on cost+registration charges+Insurance

For used cars – 40%

Tenure

New cars – maximum 60 months

Used cars – maximum 36 months

Processing charges

1% on loan amount

Rate of interest

8.90% - 12.30% (depending on type of vehicle loan, borrower, relationship with the bank, etc.)

Prepayment penalty/charges

NIL

The other details like documents required, processing time of the loan, hidden costs, etc can be sought by visiting the nearest branch of the bank or by contacting the customer care of the bank of the same.

Grievance Redressal/Feedback

The grievance redressal process of the bank is fairly simple and systematic. The bank has various stages of escalation of the grievance within its system to properly address the complaint or the grievance of the customer and resolve it in the least possible time frame.

The details of the escalation matrix of the bank and the contact channels for the same are mentioned here.

  • The primary level/ first point of contact for the customers to report or address their grievance is the Branch manager. If the customers do not get a resolution at the primary level within 4 working days or if the solution provided is not to the satisfaction of the customer, he/she can approach the second level of the escalation matrix.
  • The next level of escalation is raising the complaint to the Divisional Manager at the Corporate Office or the Zonal Office. The response at this level is expected within 4 working days.
  • The third level of escalation is approaching the Assistant General Manager (AGM)/ Deputy General Manager (DGM).

Following are the contact details of eh bank’s 8 Zonal Offices that are headed by the Divisional Manager/AGM/DGM

ZoneBranches Covered2nd level contact3rd level contactContact Numbers

Mumbai

Mumbai, Navi Mumbai, Thane

Divisional Manager, Retail Distribution, Mumbai

Assistant. General Manager, Retail Distribution, Mumbai

022-71991000

Mumbai

Gujarat

Divisional Manager, Corporate Banking

Assistant. General Manager, Retail Distribution, Mumbai

079-26871143/42/40

Mumbai

Nashik

Divisional Manager, Corporate Banking

Assistant. General Manager, Retail Distribution, Mumbai

0253-2353553/554

Pune

Pune area, Ahmednagar, Solapur

Divisional Manager, Retail Distribution, Pune

Assistant. General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad

020– 60606071

Kolhapur

Kolhapur area, Icchalkaranji, Jaisingpur, Karad, Sangli, Belgaum , Goa

Divisional Manager, Retail Distribution, Kolhapur

Assistant. General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad

0231-2659527

Marathwad

Aurangabad, Nagpur, Akola, Amravati, Jalna, Jalgaon, Khamgaon, Latur, Nanded, Waluj

Divisional Manager, Corporate Banking

Assistant. General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad

0240-2324931/4929

Bengaluru

Bengaluru, Mangalore, Shirali, Hubli, Dharwad, Chennai, Hyderabad, Secunderabad, Mysore, Coimbatore

Divisional Manager, Retail Distribution, Bengaluru

Asst. General Manager, Bengaluru Region

080-26604785

New Delhi

New Delhi

Divisional Manager, Corporate Banking

Dy. General Manager, Retail Distribution, Mumbai

011-25753869

  • Customers can also contact the following office for any queries/grievance relating to loans and advances (retail, SME, large borrowers)

Head - Corporate Banking 
SVC Co-operative Bank Ltd. 
SVC Tower, J. Nehru Road
Vakola, Santacruz (East)
Mumbai - 400 055

  • Customers can further contact the Nodal Officer in case the response from the above channels is not satisfactory. The contact details for the same are,

Postal address - AGM-Privilege Banking (Nodal Officer)
  SVC Co-operative Bank Ltd.
  Unit No.601-602-603
  Dosti Pinnacle Plot No. E-7
  Road No.22
  Wagle Estate, Thane 400604

Telephone – 7199 1454

  • The next and the final level of escalation within the bank is the Managing Director of the bank. Customers can reach the MD of the bank at the following address,

Managing Director

SVC Co-operative Bank Ltd.

SVC Tower, J. Nehru Road

Vakola, Santacruz (East)

Mumbai - 400 055

If the grievance of the customer still remains unresolved after approaching even the highest level of escalation matrix of grievance redressal within the bank’s system, the customer can contact the Banking Ombudsman at the following addresses,

Branch CentreAddress of Banking OmbudsmanArea of OperationEmailTelephone

Bengaluru, Mysuru Mangalore,
Hubli,
Dharwad,
Belgaum Tumkur

C/o Reserve Bank of India
10/3/8, Nrupathunga Road
Bengaluru -560 001

Karnataka

 bobangalore[at]rbi[dot]org[dot]in

(080)22210771/ 22275629

Chennai
Coimbatore

C/o Reserve Bank of India
Fort Glacis, Chennai 600 001

Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands

 bochennai[at]rbi[dot]org[dot]in

(044)25395964

Gujarat

C/o Reserve Bank of India
La Gajjar Chambers, Ashram Road
Ahmedabad-380 009

Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu

 boahmedabad[at]rbi[dot]org[dot]in

(079)26582357/26586718

Hyderabad
Secunderabad
Vijaywada

C/o Reserve Bank of India
6-1-56, Secretariat Road
Saifabad, Hyderabad-500 004

Andhra Pradesh and Telangana

 bohyderabad[at]rbi[dot]org[dot]in

(040)23210013/23243970

Mumbai

C/o Reserve Bank of India
4th Floor, RBI Byculla Office Building,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai-400 008

Districts of Mumbai, Mumbai Suburban and Thane

 bomumbai[at]rbi[dot]org[dot]in

(022)23022028

Rest of Maharashtra
& Goa

C/o Reserve Bank of India
4th Floor, RBI Byculla Office Building,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai-400 008

Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)

bomumbai2[at]rbi[dot]org[dot]in

(022)23001280

New Delhi

C/o Reserve Bank of India,
Sansad Marg, New Delhi

Delhi

 bonewdelhi[at]rbi[dot]org[dot]in

(011)23725445/23710882

Madhya Pradesh

C/o Reserve Bank of India
Hoshangabad Road
Post Box No. 32, Bhopal-462 011

Madhya Pradesh

 bobhopal[at]rbi[dot]org[dot]in

(0755)2573772/2573776

Jaipur
Jodhpur

C/o Reserve Bank of India,
Ram Bagh Circle,
Tonk Road, Post Box No. 12
Jaipur-302 004

Rajasthan

 bojaipur[at]rbi[dot]org[dot]in

(0141)2577931

About the Bank

SVC bank is a prominent private sector bank and caters to a huge customer base with about 198 branches and 209 ATMs across the country.

FAQs:

1. What is the customer care number of the bank?

the toll free customer care number is 1800 313 2120 available 24x7 throughout the year.

2. What is the minimum age to apply for a car loan from the bank?

The minimum age requirement of the applicant for applying for a car loan from the bank is 21 years.

3. Where is the headquarters of the bank?

The bank has its headquarters in Mumbai, India.

4. How many regional offices does the bank have?

The bank has 6 regional offices in Bengaluru, Pune, Kolhapur, Aurangabad, Nashik, and Gujarat.

5. What are the other customer care contact numbers of the bank?

The other contact numbers other than the toll free number are 6699 9999, 7199 99999, or 7199 1000.

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