SVC Bank Car Loan Customer Care

What is the SVC bank Car Loan Customer Care?

The customer care service of the bank has a dedicated and efficient staff to handle all the queries of the customers, get their feedback or grievances and resolve them in the best possible manner. The customer can contact the bank at their toll free number 1800 313 2120available 24x7 throughout the year. The other means to contact the bank are enlisted here.

• Telephone – 6699 9999/ 7199 9999/ 7199 1000
• Postal Address -Vakola
    SVC Tower,

  Nehru Road,

  Vakola Santacruz (E),

  Mumbai – 400 055

   Thane
  Unit No.601-602-603 Dosti Pinnacle

   Plot No. E-7,

 Road No.22,

   Wagle Estate,

   Thane - 400604.

Apart from the above customer care channels, the bank also has separate contact details for the customers to register their specific requests or queries.

• ATM redressal/Assistance - The bank has a facility to immediately assist the customers in case of theft or loss of their card to protect them from any further damages. Customers can simply send an SMS ‘STOPCARD’ to 9820620454 or contact the general customer care toll free number for the same (1800 313 2120).

SMS Banking - Customers can register their mobile number with the bank by filling up the required form at the nearest branch of the bank and avail the benefit of SVC’s SMS Banking service for some immediate transactions that need to be done on the go. The bank has a variety of transactions that the customer can do via SMS Banking, the list of the same is given here:

• Tele Banking – Another way of contacting the bank is using the telebanking feature of the bank by registering the mobile number at 66999888 and calling at 022 6699 9888/7199 9888 and avail many services like balance enquiry, get the account statement by email, last 5 entries of the account statement, change password, etc.
• NRI Banking – SVC Bank also has a separate contact number for its NRI customers to contact the bank for any information on Forex Loans. The contact numbers for the same are - 67444531/576/521/504

Apart from the above channels the customers can also contact any of the 6 regional offices of the bank in the following manner,

Details of SVC Car loan

SVC Bank has a very attractive and simplistic car loan scheme for the prospective customers to assist them in purchase of new or old cars for personal or commercial use. The eligible customers for the purpose of these loans are the individuals (having a good financial background, i.e., repaying capacity and employed/engaged in business or profession), firms as well as companies. The bank also requires an invoice from the authorized dealer as part of the documentation process.

The other features of the SVC car loan Scheme are highlighted below,

The other details like documents required, processing time of the loan, hidden costs, etc can be sought by visiting the nearest branch of the bank or by contacting the customer care of the bank of the same.

Grievance Redressal/Feedback

The grievance redressal process of the bank is fairly simple and systematic. The bank has various stages of escalation of the grievance within its system to properly address the complaint or the grievance of the customer and resolve it in the least possible time frame.

The details of the escalation matrix of the bank and the contact channels for the same are mentioned here.

• The primary level/ first point of contact for the customers to report or address their grievance is the Branch manager. If the customers do not get a resolution at the primary level within 4 working days or if the solution provided is not to the satisfaction of the customer, he/she can approach the second level of the escalation matrix.
• The next level of escalation is raising the complaint to the Divisional Manager at the Corporate Office or the Zonal Office. The response at this level is expected within 4 working days.
• The third level of escalation is approaching the Assistant General Manager (AGM)/ Deputy General Manager (DGM).

Following are the contact details of eh bank’s 8 Zonal Offices that are headed by the Divisional Manager/AGM/DGM

• Customers can also contact the following office for any queries/grievance relating to loans and advances (retail, SME, large borrowers)

Head - Corporate Banking 
SVC Co-operative Bank Ltd. 
SVC Tower, J. Nehru Road
Vakola, Santacruz (East)
Mumbai - 400 055

• Customers can further contact the Nodal Officer in case the response from the above channels is not satisfactory. The contact details for the same are,

Postal address - AGM-Privilege Banking (Nodal Officer)
  SVC Co-operative Bank Ltd.
  Unit No.601-602-603
  Dosti Pinnacle Plot No. E-7
  Road No.22
  Wagle Estate, Thane 400604

Telephone – 7199 1454

• The next and the final level of escalation within the bank is the Managing Director of the bank. Customers can reach the MD of the bank at the following address,

Managing Director

SVC Co-operative Bank Ltd.

SVC Tower, J. Nehru Road

Vakola, Santacruz (East)

Mumbai - 400 055

If the grievance of the customer still remains unresolved after approaching even the highest level of escalation matrix of grievance redressal within the bank’s system, the customer can contact the Banking Ombudsman at the following addresses,

About the Bank

SVC bank is a prominent private sector bank and caters to a huge customer base with about 198 branches and 209 ATMs across the country.

FAQs: