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Shamrao Vithal Bank popularly known as SVC bank is a Co-operative bank incorporated in the year 1906 as a Co-operative credit society. The bank has been in the business of banking and lending money to the public for more than a hundred years and has a huge range of products catering to its national and international customers. The bank also has a customer care service available 24x7 to look after all the needs of the customers and ensure a smooth banking experience.
About SVC bank Car Loan Customer Care
The customer care service of the bank has a dedicated and efficient staff to handle all the queries of the customers, get their feedback or grievances and resolve them in the best possible manner. The customer can contact the bank at their toll free number 1800 313 2120available 24x7 throughout the year. The other means to contact the bank are enlisted here.
Vakola Santacruz (E),
Mumbai – 400 055
Thane Unit No.601-602-603 Dosti Pinnacle
Plot No. E-7,
Thane - 400604.
Apart from the above customer care channels, the bank also has separate contact details for the customers to register their specific requests or queries.
SMS Banking - Customers can register their mobile number with the bank by filling up the required form at the nearest branch of the bank and avail the benefit of SVC’s SMS Banking service for some immediate transactions that need to be done on the go. The bank has a variety of transactions that the customer can do via SMS Banking, the list of the same is given here:
Last 3 transactions
Hotlist/Block the card
Apart from the above channels the customers can also contact any of the 6 regional offices of the bank in the following manner,
D.G.M.’s Office, Bengaluru
1, Central Bank Road,
Bengaluru – 560018
080-2667 6305 / 080-7123 1000
GM’s Office, Pune
303, Chintamani Pride,
Near City Pride Kothrud Theatre,
Kothrud, Pune – 411038
020-6060 6071 / 8237046072 / 8237006073
A.G.M.’s Office, Kolhapur
Unit No. O-2,
C.S.NO. 681 B,
E ward Shahupuri,
Kolhapur - 416 001
0231-265 9527 / 0231-266 7938
Regional Office, Aurangabad
3rd Floor, Sai Trade Center,
Opp Railway Station,
Aurangabad – 431001
0240-2970038 / 2970040
Regional Office, Nashik
Near Tanishq Showroom,
Mahatma Nagar Road,
D.M.’s Office, Gujarat
Unit No. 18,
Ahmedabad – 380015
79-26871143 / 42 / 40
SVC Bank has a very attractive and simplistic car loan scheme for the prospective customers to assist them in purchase of new or old cars for personal or commercial use. The eligible customers for the purpose of these loans are the individuals (having a good financial background, i.e., repaying capacity and employed/engaged in business or profession), firms as well as companies. The bank also requires an invoice from the authorized dealer as part of the documentation process.
The other features of the SVC car loan Scheme are highlighted below,
Minimum – 21 Years; Maximum 60 years (at maturity of loan)
Amount of loan sanctioned
Up to 90%
For new cars – for personal use 10% on cost+registration charges+Insurance
For commercial use 25% on cost+registration charges+Insurance
For used cars – 40%
New cars – maximum 60 months
Used cars – maximum 36 months
1% on loan amount
Rate of interest
8.90% - 12.30% (depending on type of vehicle loan, borrower, relationship with the bank, etc.)
The other details like documents required, processing time of the loan, hidden costs, etc can be sought by visiting the nearest branch of the bank or by contacting the customer care of the bank of the same.
The grievance redressal process of the bank is fairly simple and systematic. The bank has various stages of escalation of the grievance within its system to properly address the complaint or the grievance of the customer and resolve it in the least possible time frame.
The details of the escalation matrix of the bank and the contact channels for the same are mentioned here.
Following are the contact details of eh bank’s 8 Zonal Offices that are headed by the Divisional Manager/AGM/DGM
Mumbai, Navi Mumbai, Thane
Divisional Manager, Retail Distribution, Mumbai
Assistant. General Manager, Retail Distribution, Mumbai
Divisional Manager, Corporate Banking
Pune area, Ahmednagar, Solapur
Divisional Manager, Retail Distribution, Pune
Assistant. General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad
Kolhapur area, Icchalkaranji, Jaisingpur, Karad, Sangli, Belgaum , Goa
Divisional Manager, Retail Distribution, Kolhapur
Aurangabad, Nagpur, Akola, Amravati, Jalna, Jalgaon, Khamgaon, Latur, Nanded, Waluj
Bengaluru, Mangalore, Shirali, Hubli, Dharwad, Chennai, Hyderabad, Secunderabad, Mysore, Coimbatore
Divisional Manager, Retail Distribution, Bengaluru
Asst. General Manager, Bengaluru Region
Dy. General Manager, Retail Distribution, Mumbai
Head - Corporate Banking SVC Co-operative Bank Ltd. SVC Tower, J. Nehru RoadVakola, Santacruz (East)Mumbai - 400 055
Postal address - AGM-Privilege Banking (Nodal Officer) SVC Co-operative Bank Ltd. Unit No.601-602-603 Dosti Pinnacle Plot No. E-7 Road No.22 Wagle Estate, Thane 400604
Telephone – 7199 1454
SVC Co-operative Bank Ltd.
SVC Tower, J. Nehru Road
Vakola, Santacruz (East)
Mumbai - 400 055
If the grievance of the customer still remains unresolved after approaching even the highest level of escalation matrix of grievance redressal within the bank’s system, the customer can contact the Banking Ombudsman at the following addresses,
Bengaluru, Mysuru Mangalore, Hubli, Dharwad, Belgaum Tumkur
C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru -560 001
C/o Reserve Bank of India Fort Glacis, Chennai 600 001
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands
C/o Reserve Bank of India La Gajjar Chambers, Ashram Road Ahmedabad-380 009
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
Hyderabad Secunderabad Vijaywada
C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004
Andhra Pradesh and Telangana
C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008
Districts of Mumbai, Mumbai Suburban and Thane
Rest of Maharashtra & Goa
Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)
C/o Reserve Bank of India, Sansad Marg, New Delhi
C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal-462 011
C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur-302 004
SVC bank is a prominent private sector bank and caters to a huge customer base with about 198 branches and 209 ATMs across the country.
1. What is the customer care number of the bank?
the toll free customer care number is 1800 313 2120 available 24x7 throughout the year.
2. What is the minimum age to apply for a car loan from the bank?
The minimum age requirement of the applicant for applying for a car loan from the bank is 21 years.
3. Where is the headquarters of the bank?
The bank has its headquarters in Mumbai, India.
4. How many regional offices does the bank have?
The bank has 6 regional offices in Bengaluru, Pune, Kolhapur, Aurangabad, Nashik, and Gujarat.
5. What are the other customer care contact numbers of the bank?
The other contact numbers other than the toll free number are 6699 9999, 7199 99999, or 7199 1000.
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