RBL Bank Car Loan Customer Care

What is the RBL bank Car Loan Customer Care?

The bank has a centralised customer care centre to assist the customers with any kind of queries that they may have regarding the various products and services offered by the bank. Customers can contact the customer care through telephone or via email and get their issues or queries resolved. Following are the channels to get in touch with the customer care of the bank.

FOR GENERAL QUERIES

• Telephone - +91 22 6115 6300
• Email Id – customercare[at]rblbank[dot]com

FOR CREDIT CARD RELATED QUERIES

• Telephone - +91 22 6232 7777
• Email Id – cardservices[at]rblbank[dot]com

FOR SUPERCARD RELATED QUERIES

• Telephone - +91 22 7119 0900
• Email Id – supercardservices[at]rblbank[dot]com

Customers can also contact the Registered Office and the Corporate Office of the bank at the following addresses.

Registered Office

RBL Bank Ltd.
1st Lane,
Shahupuri,
Kolhapur - 416001. Maharashtra State, India.

Telephone - +91 231 6650214

Corporate Office

RBL Bank Ltd.
One Indiabulls Centre, Tower 2B, 6th Floor,
841, Senapati Bapat Marg,
Lower Parel (W),
Mumbai 400013. India.

Telephone - +91 22 4302 0600

Details of the RBL Bank Car Loans

RBL bank offers attractive vehicle/car loans for the purchase of new cars at affordable rates and flexible repayment tenure. Customers can avail of the car loans offered by the bank at easy or minimum documentation and quicker processing time. The details of the car loans offered by the bank are mentioned below.

• Eligibility – 

The target customers of the car loans of the bank are the salaried individuals, self-employed individuals (proprietorship) and professionals.

The minimum age limit of the above categories of applicants is 21 years for salaried individuals and 25 years for self-employed individuals and professionals whereas the maximum age limit is 58 years (60 years in case of government employees) and 65 years in both the cases respectively.

The bank also requires at least 3 years of experience for all the categories of applicants as well as a landline contact and a post-paid mobile contact of the applicant in all the cases.

The income eligibility of the applicant depends on the nature/size of the car that is to be purchased out of the loan sought.

• Amount of loan to be sanctioned – 

The bank has separate limits for the amount of loan that can be sanctioned for salaried individuals and to the self-employed individuals or professionals. The details of the same are:

The bank can sanction a maximum of 90% of the value of the car. Such value of the car will include the ex-showroom price, applicable taxes and insurance.

The bank offers flexible repayment tenure of a minimum of 12 months (1 year) and a maximum of 60 month (5 years).

Customers can contact the customer care of the bank or the bank’s branch office to get the various other details pertaining to the car loans offered by the bank like the documents required, extra charges levied by the bank at the time of application / sanction of the loan, prepayment/ part payment options available, if any, rate of interest applicable on the loan, etc.

Grievance Redressal

The customers can contact the customer care service of the bank to register their grievance or complaint regarding any of the products and services of the bank or of the functioning of the bank or any of its branches. The bank also has the option for the investors to register their issues or complaints with the bank. The investors can register their grievances through the following channels,

• Telephone - +91 22 43020600
• Email Id – investorgrievances[at]rblbank[dot]com
• Postal address -RBL Bank Ltd.
    One Indiabulls Centre,
    Tower 2B, 6th Floor,
    841, Senapati Bapat Marg,
    Lower Parel (West),
    Mumbai - 400 013. India

The bank has a detailed grievance redressal system in place to deal with any kind of complaints/ grievances of the customers and resolve them in the most efficient manner possible. The bank has three levels of escalation available within its system to resolve any issues, the details of the same are mentioned here,

• Level 1 – 

The customers have to register their complaints or grievances with the bank’s branch or with the customer care of the bank primarily. The customers will receive an acknowledgement number up on such registration and the same has to be quoted in all the future correspondences with the bank relating to such complaint. The customers can contact the customer care on the helpline numbers +91 22 6115 6300/1800 123 8040 or email at customercare[at]rblbank[dot]com or submit an online grievance form available at the bank’s website.

Customers can expect a response within 10 days of registering the complaint.

• Level 2 – 

The bank provides the option to the customers to escalate their grievance to the Regional Nodal Officer appointed by the bank in case the response from the primary level is not satisfactory or is not received in due time. The customers can expect a response from the Regional Nodal Officer within 10 days of such escalation. The contact details for the same are enlisted here:

• Level 3 – 

The next and the final level of escalation available within the internal system of the bank is the escalation to the Principal Nodal Officer appointed by the bank. Such an officer is expected to reply/respond to the said grievance within 10 days of the escalation. The contact details of the said Officer are detailed below,

Principal Nodal Officer – RBL Bank Ltd. 

RBL Bank Ltd, 

Unit No. 306-311,

3rd Floor,

JMD Megapolis,

Sector – 48, Sohna Road,

Gurugram – 122018,

Haryana.

Email – principalnodalofficer[at]rblbank[dot]com

Telephone - 022 7143 2700

After exhausting all the available channels above if the customers do not get a satisfactory response or the response is not received in due time, the customers can approach the Banking Ombudsman appointed by the RBI to resolve their issues.

About the Bank

RBL Bank (originally Known as Ratnakar bank) was founded in 1943 and has its headquarters in Mumbai, India. The bank has a huge network of 372 branches and 394 ATMs across the country.

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