Interested in financial products
Processing

Axis Bank Credit Card Customer Care

Axis Bank Customer Care: 1860 209 5577

Axis Bank has more than 20 types of credit cards. It caters to a wide segment of customers looking for a card to suit their every need. It is important to have a highly established customer care team to serve the millions of customers using various Axis Bank credit cards.

One can get in touch with Axis Bank via phone, email or chat regarding all queries and grievances relating to their credit card accounts.

Axis Bank Credit Card Customer Care Number
Axis Bank 24X7 Credit Card Customer Care Number

Axis Bank Toll Free Numbers:

Axis Bank Credit Card Customer Care

Retail Phone Banking Numbers

1 - 860 - 419 - 5555

 

1 - 860 - 500- 5555

Agri and Rural Banking Numbers

1 - 800 - 419 - 5577

NRI Phone Banking Numbers 
USA

1855 205 5577

Saudi Arabia 

800 850 0000

UK 

0808 178 5040

UAE 

8000 3570 3218

Singapore

800 1206 355

Qatar 

00 800 100 348

Canada 

1855 436 0726

Bahrain 

800 11 300

Australia 

1800 153 861

(Non - Toll Free) 

+91 40 67174100

You can call 1800-419-5959 to get your Account Balance

You can call 1800-419-6969 to get your Mini Statement

To report lost/stolen credit cards, you can call these numbers: 

1 - 860 - 419 - 5555

1 - 860 - 500 – 5555

For any other services relating to your credit card, you can check their Axis Support page. If you wish to send an email to their customer support, you can do so at their ‘Send Us An Email’ page.

Services available with Axis Bank Credit Card Customer Support page

The Axis Bank customer support offers assistance to a variety of customer queries and requests regarding their credit cards. They can help you in the following requests:

  • Getting your latest credit card statement
  • Blocking your lost or stolen credit card
  • Registering complaints regarding credit card frauds
  • Generating credit card PIN
  • Updating email address, phone number and mailing address for your credit card account

Axis Aha!

This is the chatbot available on the Axis Bank website. This chat bot offers various service assistance with regards to your Axis Bank account. You can type a keyword and it will automatically list questions relating to the keyword. The Axis Aha chat bot can help you with the following requests:

  • Account statement
  • Paying bills
  • Mobile recharge
  • Funds transfer
  • Ordering a cheque book

Axis Bank Credit Card Grievance Redressal

Axis Bank has a 3 step grievance redressal system to ensure exceptional customer satisfaction.

Level 1: First point of contact to address your grievance, you can contact the bank through any of the following channels:

  • Live Chat: Visit the Axis Support page to raise a query, request or complaint about a service or product, by selecting specific ‘Product & Issue type’

  • Call: You can call them on 18004190068 to raise a complaint or to know the status of your existing complaint

  • Branch or Loan Centre: You can directly walk in to any of the branch or loan centre to lodge your grievance or complaint. Click here to locate our Branch/Loan Centres

Level 2: Write to the Nodal Officer If you are not happy with the response from LEVEL 1 you can use the following channels to communicate to our Nodal Officer:

  • Visit Axis Bank’s Grievance Redressal page at
  • Grievance Redressal Mechanism
  • From here, you can send an email to the Nodal Officer
  • You can download the Grievance Form and send it to the address mentioned on it
  • For Branch related complaints you can write to the Circle Nodal Officer. This page will you direct to the details of Circle Nodal officer

Level 3: Write to the Principal Nodal Officer

If you are still not satisfied with the LEVEL 2 response, you can connect with our Principal Nodal Officer on the same page.

  • From here, you can send an email to the Principal Nodal Officer
  • You can download the Grievance Form and send it to the address mentioned on it

Overseas Banking Grievance Redressal

Axis Bank is committed to providing its customers with the best possible services. The customers can use various channels to contact the bank to request product and service information and to send the complaint to the bank. Please follow the following protocol if you have a grievance:

Step 1: Visit this link for Overseas Banking Grievance Redressal -Overseas Banking Grievance Redressal

Step 2: From this page, you can submit your grievance online

Step 3: If you are not satisfied with the response, you can contact the Nodal Office via email through the same page

Step 4: If you are still not satisfied with the resolution, you can write to the Principal Nodal Officer (PNO) from the same page.

You are assured of a response within 10 business days. If your issue remains unresolved even after following steps 1, 2 and 3, you may directly contact the Banking Ombudsman of the country where your account is maintained.

Axis Bank Nodal Office Contact Details

CircleRegionPosition held by the Nodal OfficerAddressE-Mail ID and Phone NumberAreas of Operation
Bangalore I and IISouthVice PresidentAxis Bank Ltd., 41, Seshadri Road, Anand Rao Circle, Bangalore 560009Circlenodalofficer[dot]Bangalore[at]axisbank[dot]com 

Telephone No. Bangalore II - 080 2300410

Bangalore, Chikballapur, Chamarajnagar, Kolar, Mandya, Mysore, Tumkur in Karnataka State

BhopalWestDeputy Vice President, Axis Bank Ltd.

Bhopal Circle Office, "The Infinity", 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh).

Circlenodalofficer[dot]Bhopal[at]axisbank[dot]com

Agar, Malwa, Alirajpur, Ashoknagar, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Datia, Dewas, Dhar, East Nimar, Guna, Gwalior, Harda, Hoshangabad, Indore, Jhabua, Mandsaur, Morena, Neemuch, Raisen, Rajgarh, Ratlam, Sagar, Sehore, Shajapur, Sheopur, Shivpuri, Tikamgarh, Ujjain, Vidisha, West Nimar in the State of Madhya Pradesh.

AndhraSouthDeputy Vice President, Axis Bank Ltd.

Circle Office, DNO 40-1-55, VVR Square, 2nd floor, Kalanagar, Benz Circle, Vijayawada - 520010

Circlenodalofficer[dot]Andhra[at]axisbank[dot]comState of Andhra Pradesh & Yanam (under Puducherry)
ChennaiSouthVice President, Axis Bank Ltd.Chennai Circle Office, II Floor, No.3, Club House Road, Chennai - 600002Circlenodalofficer[dot]Chennai[at]axisbank[dot]com

Chennai, Cuddalore, Kancheepuram, Karaikal, Nagapattinam, Pondicherry, Thiruvallur, Tiruvannamalai, Vellore & Villupuram in Tamil Nadu State.

BhubaneshwarEastVice President. Axis Bank Ltd.

Bhubaneswar Circle Office, Plot No. - 1, Ground Floor, Nandi Ghosh Estates, Bapuji Nagar, Bhubaneswar, Pin No. 751009.

Circlenodalofficer[dot]Bhubaneshwar[at]axisbank[dot]comState of Odisha
DehradunNorthDeputy Vice President, Axis Bank Ltd. Dehradun.

Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun, Uttarakhand 248001.

Circlenodalofficer[dot]Dehradun[at]axisbank[dot]com 

Telephone No - 0135 - 6679991

Uttarakhand State & U.P-West consisting of Agra, Firozabad, Mainpuri, Mathura, Aligarh, Etah, Hathras, Kasganj, Budaun, Bareilly, Pilibhit, Shahjahanpur, Baghpat, Bulandshahr, Hapur, Meerut, Amroha, Bijnor, Moradabad, Rampur, Sambhal, Muzaffarnagar, Saharanpur, Shamli districts of U.P

CoimbatoreSouthVice President, Axis Bank Ltd.214, 1st Floor, DB Road, RS Puram, Coimbatore-641002.Circlenodalofficer[dot]Coimbatore[at]axisbank[dot]com

Ariyalur, Coimbatore, Dharmapuri, Dindigul, Erode, Kanyakumari, Karur, Krishnagiri, Madurai, Namakkal, Nilgiri, Perambalur, Pudukottai, Ramanathapuram, Salem, Sivagangai, Thanjavur, Theni, Thiruvarur, Tuticorin, Tiruchirapalli, Tirupur, Tirunelveli, Tirupur & Virudhunagar in Tamil Nadu State.

Gujarat WestWestVice President, Axis Bank Ltd.3rd floor, Shivalik – Ishaan Nr. C N Vidyalaya, Ambawadi, Ahmedabad - 380006Circlenodalofficer[dot]Gujaratwest[at]axisbank[dot]com

Devbhumi, Dwarka, Jamnagar, Rajkot, Porbandar, Junagadh, GirSomnath, Amreli, Bhavnagar, Botad, Surendranagar, Morbi, Kutch, Ahmedabad, Gandhinagar in the State of Gujarat, & Union Territory of Diu

Gujarat EastWestVice President, Axis Bank Ltd.

411, 3rd Floor, ''The Park'', Near Akshar Chowk[dot] Old Padra Road, Vadodara - 390020

Circlenodalofficer[dot]Gujarateast[at]axisbank[dot]com

Anand, Aravalli, Banas Kantha, Bharuch, Chhotaudehpur, Dadra & Nagar Haveli, Dahod, Daman, Kheda, Mehsana, Narmada, Navsari, Panchmahals, Patan, Sabarkantha, Surat, Tapi, Vadodara, Valsad in the State of Gujarat

HubliSouthDeputy Vice President, Axis Bank Ltd.

Hubli Circle Office, No. 41, Seshadri Road, Anand Rao Circle, Bangalore – 560009.

Circlenodalofficer[dot]Hubli[at]axisbank[dot]com

Bagalkot, Belagavi, Ballari, Bidar, Chickmagalur, Chitradurga, Dakshin Kannada, Davangere, Dharwad, Gadag, Kalburgi, Hassan, Haveri, Koppal, Raichur, Shivamogga, Udupi, Uttar Kannada, Vijaypur and Yadgir of Karnataka State.

Gurgaon and FaridabadNorthDeputy Vice President, Axis Bank Ltd.3rd Floor, SCO 29, Sector 14, Gurgaon, Haryana - 122001Circlenodalofficer[dot]delhi2[at]axisbank[dot]com

Gurgaon, Faridabad, Hodal, Palwal, Ballabhgarh, Sohna, Pataudi, Bijwasan and Kapashera area of Delhi

JaipurNorthDeputy Vice President Axis Bank Ltd.

Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006

Circlenodalofficer[dot]Jaipur[at]axisbank[dot]comState of Rajasthan
HyderabadSouthVice President, Axis Bank Ltd.

Hyderabad Circle Office, Abhinandan Towers, 6-3-2493, Road No:1, Banjara Hills, Hyderabad – 500034.

Circlenodalofficer[dot]Hyderabad[at]axisbank[dot]comState of Telangana
KolkataEastVice - President, Axis Bank Ltd.5 Shakespeare Sarani, Kolkata Circle Office, Kolkata -700071Circlenodalofficer[dot]Kolkata[at]axisbank[dot]comKolkata city & Andamans
KeralaSouthVice President Axis Bank Ltd.Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi - 682 035, Kerala.Circlenodalofficer[dot]Kerala[at]axisbank[dot]comState of Kerala
LudhianaNorthVice President, Axis Bank Ltd.Plot 149, 1st Floor Industrial Area Phase-1, Chandigarh – 160002Circlenodalofficer[dot]Punjab[at]axisbank[dot]comStates of Punjab and Chandigarh
Lucknow U.P - East consisting ofNorthVice President, Axis Bank Ltd.

Circle Office, 1st Floor, UPRNSS Building, G-4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School, Lucknow – 226010

Circlenodalofficer[dot]Lucknow[at]axisbank[dot]com

Allahabad, Ambedkar Nagar, Amethi, Auraiya, Azamgarh, Bahraich, Ballia, Balrampur, Banda, Bara Banki, Basti, Deoria, Faizabad, Fatehpur, Ghazipur, Gonda, Gorakhpur, Hamirpur, Hardoi, Jalaun, Jaunpur, Jhansi, Kannauj, Kanpur Nagar, Kheri, Kushinagar, Lalitpur, Lucknow, Mahoba, Maharajganj, Mau, Mirzapur, Pratapgarh, Rae Bareli, Sant Kabir Nagar, Sant Ravidas Nagar (Bhadhoi), Siddharthnagar, Sitapur, Sonbhadra, Sultanpur, Unnao and Varanasi Districts of U.P.

MumbaiWestVice President, Axis Bank Ltd

2nd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071.

Circlenodalofficer[dot]Mumbai[at]axisbank[dot]comMumbai, Thane, Navi Mumbai, Raigad, Kalyan, Virar in the State of Maharashtra.
NCRNorthVice President Axis Bank Ltd

Axis House Noida Tower T-1, 5th Floor, I-14, Jaypee Greens Wish Town, Sector-128 Noida Uttar Pradesh-201304.

 West Delhi, North Delhi, and North West Delhi
NagpurWestDeputy Vice President, Axis Bank Ltd

Circle Office, 3rd Floor, Buty Building, Above Bank of India, RT Road, Civil Lines, Nagpur – 440001.

Circlenodalofficer[dot]Nagpur[at]axisbank[dot]com

Nashik, Nagpur, Aurangabad, Parbhani, Nanded, Ahmednagar, Yavatmal, Gadchiroli, Jalna, Jalgaon, Dhule, Amravati, Akola, Washim, Hingoli, Gondia, Chandrapur, Bhandara, Wardha, Nandurbar, Buldhana.

North West DelhiNorthVice President Axis Bank Ltd.

Axis House Noida Tower T-1, 5th Floor, I-14, Jaypee Greens Wish Town, Sector-128 Noida Uttar Pradesh-201304.

 West Delhi, North Delhi and, North West Delhi
North EastEastDeputy Vice President, Axis Bank Ltd.Circle Office, Chibber House 3rd Floor, G.S. Road, Guwahati-781005.Circlenodalofficer[dot]Northeast[at]axisbank[dot]comAssam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
PanchkhulaNorthVice President, Axis Bank Ltd.S.C.O. 390, Sector 20, Urban Estate, Panchkula - 134 112.Circlenodalofficer[dot]Panchkula[at]axisbank[dot]com

Jammu & Kashmir, Himachal Pradesh & Haryana excluding the Faridabad, Mewat and Gurugram Districts.

PuneWestDeputy Vice President, Axis Bank Ltd.

Pune Circle Office, Unit No. 4, Ground Floor, Godrej Castlemaine, Plot No. 155, Sangamwadi, Sassoon Road, Off Bundgarden Road, Next to Ruby Hall, Pune - 411001.

Circlenodalofficer[dot]Pune[at]axisbank[dot]com Telephone No. - 020 4902 6061

Goa, Kolhapur, Ratnagiri, Shindudurga, Sangli, Satara, Pune, Solapur, Latur, Beed & Osmanabad in the State of Maharashtra.

PatnaEastDeputy Vice President, Axis Bank Ltd.

Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013.

Circlenodalofficer[dot]Patna[at]axisbank[dot]comStates of Bihar & Jharkhand
RaipurEastDeputy Vice President, Axis Bank Ltd.

Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh-492001

Circlenodalofficer[dot]Raipur[at]axisbank[dot]com

Chhatishgarh and Districts of Balaghat, Chhindwara, Jabalpr, Katni, Mandla, Narsinghpur, Seoni, Rewa, Satna, Sidhi, Singrauli, Damoh, Panna, Anuppur, Shahdol, Umaria, Dindori in Madhya Pradesh.

PunjabNorthVice President, Axis Bank Ltd.Plot 149, 1st Floor Industrial Area Phase-1, Chandigarh – 160002Circlenodalofficer[dot]Punjab[at]axisbank[dot]comPunjab and Chandigarh
South DelhiNorthDeputy Vice President, Axis Bank Ltd.3rd Floor, SCO 29, Sector 14, Gurgaon, Haryana- 122001Circlenodalofficer[dot]delhi2[at]axisbank[dot]comSouth Delhi
RohtakNorthVice President, Axis Bank Ltd.S.C.O. 390, Sector 20, Urban Estate, Panchkula - 134 112CirclenodalofficerPanchkula[at]axisbank[dot]com

Jammu & Kashmir, Himachal Pradesh & Haryana excluding the Faridabad, Mewat and Gurugram districts.

West BengalEastVice President Axis Bank Ltd, West Bengal & Sikkim Circle.7th Floor, Nagaland House, 11, Shakespeare Sarani, Kolkata -700071Circlenodalofficer[dot]Westbengal[at]axisbank[dot]comStates of West Bengal (except Kolkata) & Sikkim

Customer Reviews

4 / 5 (64 Reviews)
27 Aug 2020

Usefulness of information,Credit Report Analysis,

10 Feb 2020

Usefulness of information,

1 Feb 2020

Very good

1 Feb 2020

Usefulness of information,

26 Mar 2019

excellent

×Thank you! Your comment will be reviewed and posted shortly.

CreditMantri will never ask you to make a payment anywhere outside the secure CreditMantri website. DO NOT make payment to any other bank account or wallet or divulge your bank/card details to fraudsters and imposters claiming to be operating on our behalf.