Federal Bank Credit Card Customer Care

Federal Bank Credit Card Customer Care

Federal Bank Credit Card Customer Care Number: 1800 - 425 - 1199 / 1800 - 420 - 1199

Federal Bank is one of the oldest banks in India. It offers a wide range of products including savings accounts, investment options, fixed deposits, loans, credit cards, etc. The bank has a well-established customer care department for the resolution of any queries from customers, clarification, etc. Customers can approach the customer service cell for any kind of clarification and these will be addressed at the bank’s customer service desk.

The bank focuses on delivering the best of banking services and products to its customers. The bank’s call centers run to cater to the complaints, queries, and feedback of the customers regarding the bank and its services. The customers also can call on the registered numbers at any hour of the day.

Federal Bank Credit Card Customer Care Toll-Free Number

Customers can get in touch with the Federal Bank customer care representative by calling on the following numbers. These toll-free numbers can be dialled from any mobile or landline number across the nation.

• 1800 – 425 – 1199
• 1800 – 420 – 1199

For general enquiries:

• Full name and Account number along with any two of the following details: 
  • Communication address registered with bank records
  • Customer id 
  • Last 3 transactions

The NRI customers can share their concerns with the customer care representatives dialling the following numbers:

• +91 – 484 – 2630994
• +91 – 484 – 2630995

Important Note: Before dialling on any of the above numbers, customers must keep all the necessary documents ready. During the call, the customer care representative may ask a few questions such as the credit card number, account number, customer ID, and so on for identification and verification purposes.

Federal Bank Credit Card Customer Care Email IDs

Federal Bank's customer care department can also be reached via emails. In case the customer care numbers are busy, customers can submit their questions or complaints related to the bank on their registered email addresses.

• contact[at]federalbank[dot]co[dot]in
• support[at]federalbank[dot]co[dot]in

NRI customers can mail their concerns at the following email address:

• nrisupport[at]federalbank[dot]co[dot]in

Customers who have any questions or issues regarding the bank’s services or products can write an email to the bank at the following Federal Bank customer care e-mail addresses:

Important Note: Any queries regarding the account balance will not be answered by email. To know the account balance, the customers can contact their nearest branch or contact center. If one has an account with the bank, it is advisable to mention the account number along with the query in the email addressed to the bank. This will help the bank representatives to resolve queries quickly.

Federal Bank ATM/Branch

In case you want to send an e mail to Federal Bank customer care for giving feedback, suggestions or complaints, you can write to the following e mail address:

contact[at]federalbank[dot]co[dot]in

Following is a list of E mail IDs related to specific departments. If your query is related to following items, you can send your queries directly to the e mail IDs mentioned:

Federal Bank ATM/Branch

Federal bank’s branches and ATMs are wide-spread across the country. The bank’s branches, ATMs, Cash Deposit Machines (CDM), or Kiosk can be found at the “ATM/Branch Locator”, on the bank’s website. To find the nearest branch.

Federal Bank Head Office

Address: Federal Bank Head Office

    P.B.No.103 Federal Towers

    Aluva, Kerala, India – 683101

What are the Services Offered by Federal Bank Customer Care?

Mentioned below are some of the services offered by Federal Bank customer care:

• Information regarding our products. 
• Account statements, Account scheme change, etc. 
• The fate of your cheques (both local clearing and outstation cheques) 
• Clarifications regarding entries in the account. 
• Corporate and Retail Fednet support. 
• Support for ATM debit cards. 
• Registration and cancellation of email and mobile alerts - (Individual & single accounts).
• Interest certificate (Deposit accounts). 
• Provisional interest certificate (Housing Loans). 
• Support for Digital products.
• Information on Loan products. 
• Complaints relating to ATM, NEFT/RTGS, Inward Remittance, Mobile banking, etc. 
• Information on service charges & interest rates. 
• Location of Branches and ATMs. 
• Feedback on our products and services.

Federal Bank Credit Card Grievances Redressal

If any Federal Bank customer faces issues or complaints regarding credit card he/she may follow the below-mentioned procedure:

• Contact the Federal Bank on the 24 x 7 customer care number
• File an online complaint form available at the bank’s website
• Write to the Branch Manager of the branch where one has an account
• Download the Customer Grievance Form available on the bank’s website. Fill in the details and post at the following address:

Deputy General Manager,

Service Quality Department,

Federal Towers, Head Office,

Aluva, Ernakulam, Kerala,

India – 683 101

• If not satisfied with the resolution from the above-mentioned channels, one may approach the Zonal Manager of the Zonal Office.

Federal Bank Zonal Offices for Grievance Redressal

The Federal Bank Limited is a major private sector commercial bank headquartered at Aluva, Kochi, Kerala. As on 31 March 2016, Federal Bank has 1252 branches and 1680 ATMs across the country. Its balance-sheet stood at Rs. 1.37 trillion as of end March 2016 and its Net Profit stood at Rs. 475 crores for the fiscal year.

In case a customer’s complaint remains unanswered despite contacting the above redressal modes, he or she can write to:

Chief Operating Officer,

CEO’s Secretariat,

Federal Bank Limited,

Federal Towers, Bank Junction,

Aluva, Kerala -683 101

As a last resort, one can contact the below-mentioned authority:

The Managing Director & CEO,

The Federal Bank Ltd.,

Corporate Office,

Federal Towers, Aluva, Kerala, India – 683 101

Federal Bank Credit Card Customer Care FAQS