City Union Bank Credit Card Customer Care

What is the toll free Customer Care number?

The customers can contact the number 044-71225000 to address any queries or reports on any issues. This number is available 24x7 for the customers across all the states of the country. The customers can also email their queries or seek any information required on the following email id,

customercare[at]cityunionbank[dot]com 

The bank also has state-wise customers are numbers that the customers can use other than the general customer care number. These state-wise numbers are enlisted below.

The customers can contact the above customer care number for any information required. These customer care centres are equipped with well trained personnel that can provide the customers with personalised services.

What is the Credit card/Debit card/Net Banking Customer Care number?

The Bank does not have a separate or specific customer care channel for credit cards. However, the customers can use the 24x7 available customer care number 044-71225000 to address any issues pertaining to credit cards. The customers can also use this number to hotlist their credit/debit card in the event of loss or theft or misuse of such cards.

In the event a customer receives an alert about a transaction not done by him/her, they can immediately contact the bank through the following channels,

• Customer care number – 044-7122 5000
• Contact the branch directly
• Contact the Computer System Department – 044-28297900

The customers can avail of the missed call service to know the balance of their account by giving a missed call on +91 9278177444 from their registered mobile number. The bank also enables the customers to block their Net login by sending an SMS BLOCK to +91 9281056789 from their registered mobile number.

The customers can also contact the Bank through email to raise their queries or concerns or get any information regarding any of the bank's products and services. There are specific emails applicable for general queries, broking related queries, and the same are listed below,

The postal address for communication to the head office is,

City Union Bank Ltd.,

"Narayana" No.24 B, Gandhi Nagar,

Kumbakonam-612001

Tel - 0435-2402322, 2401622

FAX - 0435-2431746

What is the Customer Care Number for NRIs?

The Bank has a huge range of products and services catering specifically to the NRI and Overseas customers. In case of any assistance or information required by such customers or if they want to report on any issues or concerns, they can avail the following channels to address their issues.

• Customer Care Number - Call on the 24x7 available customer care number.
• Email – Send their queries or concerns at the email id, nri[at]cityunionbank[dot]com
• Postal address –  City Union Bank Limited, NRI Business, International Banking Division, 706, Anna Salai, Chennai 600 006

What is the process of Grievance Redressal at the City Union Bank?

There are three levels of grievance redressal within the Bank. This is a systematic process aimed at providing the utmost relief to the customer while addressing their concerns in the best possible manner.

• Level 1 – This is the first level of escalation available at the bank. In case the customer has a query or if the service provided by the bank is not satisfactory, the customer can raise a complaint by contacting the customer care service available 24x7 on the toll-free number 044-71225000. The customer has to provide the details of the issue to be raised as well as his/ her account information as required.
• Level 2 – This is the second level of escalation where the customer can raise the complaint to the Grievance Officer by providing the details of the complaint number i.e., the reference number provided at the first level. This can be done in the event that the customer does not get a response from the bank in the due time or the response received id unsatisfactory.
• Level 3 – This is the highest level of escalation available within the bank. If the customer does not get a response in due time from the Grievance Officer or if the response received is not satisfactory, the customer can escalate his/her complaint/grievance to the Principal Officer for Complaint and Redressal as appointed by the Bank. The customer can further take his/her complaint/grievance to the Banking Ombudsman as appointed by the RBI if the response from the Principal Officer for Complaints and Redressal is not received in due time or if the response so received is unsatisfactory.

LAKSHMI – City Union Bank’s Humanoid Customer care

LAKSHMI is the unique feature of City Union Bank and the new face of its customer care services. It is the first of its kind interactive humanoid (robot) launched in 2016 in Chennai. It is equipped to handle customer queries on more than 125 subjects and give proper responses for the same. It can also connect to the bank’s core banking solutions to provide the customer with their desired data in much lesser time than a human. Built over a period of 6 months, it has necessary protocols and system security in place in order to safeguard the customer’s data and not display unnecessary or sensitive information. The bank has planned to acquire 100 humanoids over the following years.

The Bank also has the Virtual assistant version of LAKSHMI (Chatbot Facility) available on the official website of the bank. This virtual assistant can help the customers in getting any information regarding Net banking, ATMs, loans, locating the nearest branch or ATM or getting the customer care information and much more such information as required by the customers for their banking needs.

Customers can currently locate LAKSHMI in the T-Nagar Branch of the Bank in Chennai. There is a team of 5 members constantly monitoring the responses provided by LAKSHMI. In case, the humanoid is unable to answer the question, it is automatically escalated to the manager or subject matter expert and the same is duly communicated to the client.

While the primary focus of testing the humanoid is currently to handle customer care queries, the next phase of upgradation is to handle cash dispensing and providing accounting information to the customer. LAKSHMI is connected through API to access the bank’s core banking system for retrieving customer details. There are enough safety protocols and system security in place to ensure that sensitive information is not displayed or divulged.

There are further plans to build in a swiping machine into LAKSHMI, which will enable the customer to swipe a card and retrieve the required data and conduct transactions without any interaction.

About the Bank

City Union Bank was founded in the year 1904 and has an extensive network of about 550 branches and ATMs at about 1486 locations. It has expanded from originally functioning as a regional bank to a national presence.

City Union Bank Credit Card Customer Care FAQS