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DCB Bank is a leading provider of credit cards. If you have any queries, complaints, or feedback regarding DCB Bank Credit Card, you can contact DCB BANK credit card customer care through these methods-DCB BANK toll-free number, Email ID, International toll-free numbers, or Whatsapp Chat.
DCB Customer Care Toll Free number: 022 6899 7777
The customer care service of DCB Bank is equipped to handle any nature of queries or concerns or any kind of information that the customer may seek in order to ensure the smooth functioning of his/her banking transactions. The bank has a 24x7 available toll free customer care service that can address routine as well as specific nature of issues and assist the customers with regards to the various products and services offered by the bank like loans, NRI banking, credit/debit cards, wealth management, insurance and many more as required by the customers
About DCB Bank Credit Card Customer Care
The bank has a dedicated customer service available 24x7 that the customers can approach to address their banking needs or in case of any information required. The details of the general customer care service available for the domestic customers are enlisted below.
The bank has separate customer care channels dedicated specifically to address the needs of its NRI customers. This service is available 24x7 so as to provide maximum support to its customers with trained personnel that have specialized in handling any specific queries or issues pertaining to NRI banking needs. The details of the customer care service available for the bank’s NRI customers are enlisted below.
The customers can also write to the bank at the following address
DCB Bank Limited,
P.O. Box No. 7643,
Mumbai – 400064, India
The customers can contact the customer car numbers available above to address their issues regarding credit cards or debit cards. The customer service is available 24x7 so the customers can also report immediately in the event of loss theft or misuse of their cards and block or hotlist their cards in order to protect themselves from any further damage.
Phone Banking and MS Banking have become the need of the day in order for the banks to cater to immediate banking needs/transactions of the customers who are constantly on the move. The bank facilitates a number of services through its phone banking and SMS banking services. The customers need to register their mobile number in order to avail of this facility and also have an active DCB Bank Account. This facility can also be availed by the Bank’s non-individual customers. They have to register in a separate request format as prescribed by the Bank available at the Bank’s Branches.
Some of the facilities available to the customers through Phone Banking/SMS Banking are enlisted hereunder.
DCB Bank has a separate portal on its website for the customers to address their grievances or complaints. The bank has four levels of escalation within its system to address and resolve any complaints or grievances faced by its customers.
After exhausting all the available channels with the internal system of the Bank to resolve their issues/grievances, the customers can contact the Banking Ombudsman appointed by RBI in this regard to resolve their grievances or seek a satisfactory response for the same.
The Bank also has the grievance redressal available for its Demat Customers. The Demat Customers of the Bank can escalate their complaint/grievance to SEBI at their Complaint Redressal Portal ‘SCORES’ in the event that such customer is not satisfied with the response or non-receipt of any response from the Bank in the capacity of the customer’s Depository Participant (DP). The details for the same are available at the Banks official website.
The customers can get a detailed list of the Bank’s Branches and ATMs and also find the nearest branch or ATM to carry out their banking needs/transactions at their convenience. Customers can also contact the Bank’s corporate office at the following address
DCB Bank Limited
6th Floor, Tower A
Peninsula Business Park
Senapati Bapat Marg
Lower Parel, Mumbai – 400013
DCB Bank came into being in 1930s in Mumbai at very grass root levels and has grown today to have a network of 334 branches and 505 ATMS with a presence in 19 States and 3 Union Territories across the country. The Bank has received the status of the Scheduled Commercial Bank from RBI in the year 1995.
1. Can the customers access their DCB Phone Banking services even if they are out of India?
A. The customers can contact the customer care services available 24x7 to get access to their Phone Banking facility even if they are outside the country.
2. Can the customers generate the ATM PIN through Phone Banking?
A. The customers can call the customer care service through their registered mobile number to generate or change the ATM PIN.
3. How can the customers get the list of the keywords for SMS Banking?
A. The customers can send the SMS ‘H’ to +919821878789 from their registered mobile number and get a detailed list of the keywords to be used for SMS Banking.
4. What is the validity period available for DCB Prepaid Cards?
A. The Bank’s Prepaid Cards are the reloadable VISA/RuPay cards for the general use of the customers that can be used at all the ATMs and POS with a PIN for security of the customer’s account. The validity for the same is, VISA Card – 2 Years, RuPay Card – 3 Years
5. What is the Toll free number to make an enquiry of the balance available on the Prepaid Card?
A. The customers can contact the toll-free number 1800 3003 0525 by giving a missed call on this number from their registered mobile number to get the details of the balance available on their Prepaid Cards.
Call Experience,Usefulness of information,Credit Report Analysis,Website/app interface,
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Usefulness of information,OK
Very nice service
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