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Punjab National Bank Credit Card Customer Care

Punjab National Bank 24 X 7 Credit Card Customer Care Toll-Free Number: 1800 180 2345

PNB Credit Card Customer Care Number For International Users: +91 120 – 4616200

Punjab National Bank has a dedicated customer service department through which it addresses all kinds of customer queries and grievances. The query could be regarding any bank product or service ranging from how to use PNB Net Banking, or how to register for a particular product, request for account balance and transaction details, request for new checkbook or statement, request help with resolving any kind of issue. If you have a query for the PNB credit card customer care department, you can approach the general inquiry number or the dedicated number for credit card inquiries and have a representative resolve your issue.

Below is a list of PNB Customer Care numbers for general inquiries and PNB Card Customer Care numbers (for queries related to credit cards).

Punjab National Bank Credit Card Customer Care Number
Punjab National Bank 24X7 Credit Card Customer Care Number

Punjab National Bank Credit Card Toll Free Number

Punjab National Bank Credit Card Customer Care

If you would like to contact the bank for any kind of credit card request – be it credit card detail or credit card blocking or to file any credit card grievances, please contact the following PNB credit card customer care number:

Punjab National Bank 24 x 7 credit card Customer Care Toll-free number: 1800 180 2345

You can also contact this number(chargeable): 0120-4616200

Whom Should I Contact In Case Of My PNB Credit Card Not Working?

In the event of card malfunction, card theft, fraudulent activity or suspicion of compromising card details, call the 24-hour customer helpline number of PNB Credit Cards listed below:

Toll-free number: 1800 180 2345

Landline number (chargeable): 0120 – 4616200

Email: creditcardpnb[at]pnb[dot]co[dot]in

Whom Should I Contact In Case Of Loss Or Theft Of My PNB Debit Card?

In case of loss or theft of your PNB Debit Card, contact the bank immediately through any one of the following channels to block your card:

PNB 24x7 customer care toll-free numbers: 1800 180 2223

Tolled number: 0120-230309

Block your card through SMS: SMS HOT (space) Card Number to 5607040 from your registered mobile number

Or contact your nearest PNB branch

PNB Credit Card Customer Care Fax Number:

The fax number for PNB Credit Card Customer Care is 011-23353876

PNB Credit Card Customer Care Mailing Address:

If you would like to write a mail to PNB Credit Card Customer Support, you can write to them at:

PNB
Credit Card Processing Center
3rd Floor, Rajendra Bhawan
Near Metro Station, Rajendra Place
New Delhi –110008

PNB Credit Card Customer Care Email Address:

The email address for PNB Credit Card Customer Care is creditcardpnb[at]pnb[dot]co[dot]in

How Do I Change The Address On My PNB Credit Card?

A primary cardholder can request that residential or job address, mobile / telephone number, and other static data be modified by one of the following modes:

  • PNB Customer Care Toll-Free Number
  • Bank’s website
  • Letter to Bank at the following address: 

Punjab National Bank Credit Card Processing Centre, 

3rd Floor, Rajendra Bhawan, 

Rajendra Place NEW DELHI-110008

The request should include the following details for quick processing:

  • Credit Card number
  • Address to be updated whether residence or office
  • New address details viz. city, state, etc.
  • New phone number/mobile number
  • Misc. changes (wherever change is required) 

The change can be effected only if the changed address is the same as in CBS or if the request is supported by one of the required documents duly verified by the branch officers.

What Other Services Can I Avail By Calling The Customer Care Division?

Customers can call the Customer Care Division to avail the following services: 

  • Balance enquiry by giving a missed call on the Toll-free number - 1800 180 2223) or the Tolled number – 01202303090, from their registered mobile number
  • Hot-listing of lost and damaged debit/credit/ATM card.
  • Non-disbursement of cash from ATM
DivisionContact NumbersEmail ID

Customer Care Division

Toll-Free No.

1800 180 2222,

1800 103 2222

Tolled No. 0120-2490000

Landline: 011-28044907

care[at]pnb[dot]co[dot]in

PNB Grievance Redressal

In the event of any concerns, suggestions, inquiries or reviews, the bank offers a direct link on its website to register your grievance. If you have a complaint or feedback that you would like to lodge, you can do so in any of the following ways:

  • Contact the branch manager where your account is held. 
  • If this is not possible, you should contact your nearest PNB branch's branch manager.
  • For immediate response to your grievance, the Branch Manager is the first point of contact.
  • Make sure you get the complaint form from the branch and file the complaint in the specified format.

 

The online complaint form is available Redressal Of Complaints List. The user is required to fill in the following fields:

Customer Type: Choose if you are a PNB customer or not

Request Type: Choose the type of request from the dropbox

Account Number: If PNB customer specify the account number to easily identify the customer

Mobile Number: Enter the registered mobile number in the case of an existing customer or enter a different number to contact

Customer Name: Enter the name of the customer

Email ID: Enter the email id to be used to send any communication

Pin Code: Enter the area pin code of the customer

Category: Choose which service category that the customer has a problem with

Type: Choose the specific type of problem

Sub Type: Drilling down to the specific problem

Remarks: The customer can add additional information or points on the issue to give better clarity

Once the form is filled the customer just needs to hit submit. 

Customers are requested to contact their branch manager as the first point of contact for grievance redressal. If they are not satisfied with the resolution provided, then they can further escalate their issue with the concerned authorities.

PNB follows this Grievance Redressal Mechanism to ensure highest customer satisfaction:

Level I (Circle Head)Level II (Zonal Manager)Level III (General Manager HO)

Circle Head of
Punjab National Bank

Zonal Manager at
Punjab National Bank

Shri R.K. Chatterjee
Principal Nodal Officer
(General Manager),
Punjab National Bank
Customer Care Centre
Plot No. 4, Sector-10, Dwarka
New Delhi-110075
Tel. No: +91-11-28044907
E-Mail: care[at]pnb[dot]co[dot]in

If you still have not received a satisfactory resolution within a month, you may get in touch with the Banking Ombudsman appointed by the Reserve Bank of India.

Punjab National Bank (PNB) City Based Customer Care

Zone/RegionAddress

Zone/Region

Address

Agra

1-2, Raghunath Nagar, MG Road, Agra, U P -282002

Ahmedabad

6th Floor, Gujarat Bhavan, Opp. M J Library, Ellis Bridge, Ahmedabad, Gujarat-380006

Allahabad

First Floor Sangam Place, Civil Lines, Allahabad

Alwar

1st & 2nd Floor, Harshil Tower, Naru Marg, Aerodrome Road, Alwar, Rajasthan.

Amritsar

2nd Floor, Opp. St. Francis School, MC LEOD Road, Amritsar, Punjab- 143001

Andhra (Vijayawada)

House No: 9-35, First Floor, Kavuri Towers, Kamayya Thopu Centre, Kanuru, Vijayawada, Andhra Pradesh-520007

Arrah

2nd Floor, Hotel Regal Complex, East Ramana Maidan Rd, Ara, Bihar-802301

Bangalore

26-27, M G Road, Raheja Towers, Banglore, Karnataka-560001

Bareilly

PNB House Plibhit Bypass Road, Bareilly, U P -243006

Bharatpur

PNB House, Super Bazar, Bharatpur, Rajasthan-302001

Bhatinda

SCO 29 to 31, Model Town, Ph-1, Opposite TV Tower, Bhatinda, Punjab-151001

Bhopal

PNB House, 1, Arera Hills, Bhopal, M P -462011

Bhubaneshwar

Deen Dayal Bhawan,4th Floor, Janpath, Ashok Nagar, Bhubaneswar, Orissa-751009

Biharshariff

Ramchandrapur, Biharsharif, Distt Nalanda, Bihar -803101

Bilaspur

A-48, Gaurav Path Ring Road No.2, Near Pallav Bhawan Bilaspur

Bokaro

Sector 4, City Centre, Bokaro Steel City Bokaro, Jharkhand

Bulandshahr

PNB House, Yamunapuram, Bulandshahr, UP -203001

Burdwan

Shri Durga Market, GT Road 2nd floor, police line bazar post office - Sripally Burdwan West Bengal - 713103.

Chandigarh

PNB House, SCO.31-42, Bank Square, Sec-17B Chandigarh, PIN-160017

Chennai

PNB Towers, 2nd & 3rd floor, no.46-49, Royapettah High Road, Royapettah, Chennai - 600014.

Coimbatore

179, Khanda Enclave, Ram Nagar, Coimbatore - 641009, Tamil Nadu

Darbhanga

Near Radio Station, G M Road Distt - Darbhanga, Bihar - 846004

Dehradun

PNB House,1-Paltan Bazar, Dehradun, Uttrakhand-248001

Delhi Central

Rajendra Bhawan, Rajendra Place, New Delhi-110008

Delhi North

Rajendra Bhawan, Rajendra Place, New Delhi-110008

Delhi South

Rajendra Bhawan, Rajendra Place, New Delhi-110008

Dharamshala

Near GPO, Dharamshala, HP-176215

Ernakulam

PNB House,2nd Floor, 40/1461, Market Road, Ernakulam, Kochi, Kerala-682011

Faizabad

Acharya Narendra Deo Nagar, Deokali Road, Distt- Faizabad, U P - 224001

Gaya

400, A P Colony, Gaya, Bihar-823001

Gorakhpur

Alhadpur, Opp. Tulsi Inter College, Gorakhpur, U P -273001

Guwahati

Nilgiri Mansion, Bhangagarh, GS Rd, Guwahati-781005

Gwalior

Vatsal Mansion, City Centre Gwalior M.P

Hamirpur

New Road Hamirpur (HP) -177001

Haridwar

Sector-IV, BHEL Complex, Haridwar, Uttarakhand - 249401

Hissar

ITI Chowk, Dabra Road, Hissar, Haryana-125005

Hoshiarpur

Improvement Trust Building, Chandigarh Road, Hoshiarpur, Punjab

Hyderabad (Telangana)

6-1-73, Sayeed Plaza, Saifabad, Hyderabad - 500004

Indore

20, Sneh Nagar, Indore, MP

Jabalpur

1227, Napier Town, Jabalpur, M P -482001

Jaipur

2, Nehru Place, Tonk Road, Jaipur, Rajasthan -302015

Jalandhar

Civil Lines, Jalandhar, Punjab-144001

Jammu

Gupta Tower, 1st Floor Rail Head Complex, Bahu Plaza, Jammu 180012

Jhansi

Near Sudha Nursing Home, Kanpur Road, Jhansi, UP -284128

Jodhpur

802, Angira Darpan,1st Floor, Chopasni Road, Jodhpur, Rajasthan-342003

Kanpur

59/29 Birhana Road, Kanpur, U P-208001

Kapurthala

PNB House, Satyanarayan Bazar, Kapurthala, Punjab-144601

Karnal

Meera Ghati Sadbhawana Chowk, GT Road, Karnal, Haryana-132001

Kashipur

Bazpur Road, K ashipur Distt Udhamsingh Nagar, Uttrakhand-244716

Kolkata

A G Tower, 3rd Floor, 125/1, Park Street, Kolkata-700017

Kozhikode

Shathabdi Bhavan, Mini Bypass Road, PO Govindapuram, Kozhikode-673016, Kerala

Kurukshetra

Sandeep Chatha Complex, Pipli Road, Kurukshetra, Haryana-136118

Lucknow

4, Vibhuti Khand, Opp PICUP Building, Gomti Nagar, Lucknow, U P -226010

Ludhiana

Site No.-5, Ferozepur Road, Ludhiana, Punjab-141012

Mandi

M G Road, Mandi Distt.- Mandi (H.P.) PIN-175001

Meerut

LIC Building, Prabhat Nagar, Saket, Meerut, U P -250001

Midnapore

Vidyasagar Road, Battala Chowk, Midnapur, WB - 721101

Moradabad

Ram Ganga Vihar, Ph-II, Kanth Road, Moradabad, U P -244001

Mumbai City

Maker Tower F-Wing, 7th Floor, Cuffe Parade World Trade Centre Mumbai

Mumbai Suburb

Plot No-5, G Block, Bandra Kurla Complex, Bandra(East), Mumbai-400 051

Muzaffarnagar

68, Kambalwala Bagh, New Mandi Muzaffarnagar, U P 251001

Muzaffarpur

Aghoria Bazar, Muzaffarpur, Bihar-842002

Nagpur

PNB House, Kingsway, Nagpur, M P -440001

Noida

C-13, 3rd floor, Sector-1, Noida-201301

Patiala

Karam Complex, Sirhind Road, Patiala, Punjab-147001

Patna

Chanakya Tower, R- Block, Patna-800001

Pune

Aurora Towers, Mezzanine Floor, 9 Moledina Road, Pune Camp, Pune-411001

Raipur

2nd Floor, Madina Manzil, Kutchery Chowk, Raipur, Chhattisgarh 492001

Ranchi

Bagroy Market, Main Road, Ranchi-834001

Rohtak

Ram Gopal Colony, Sonepat Road, Rohtak, Haryana-124001

Sambalpur

Balaji Mid Town, 1St Floor, Deheripali, Po-Budharaja, Dist:-Sambalpur, Odisha - 768004

Shimla

Regent House, Near Lift, The Mall, Shimla, HP - 171001

Sriganganagar

PNB House, Jawahar Nagar, Meera Marg, Sriganganagar, Raj-335001

Surat

4th floor, Tulsi Krupa Arcade, Aaimata chowk, Suratbardoli Road, Surat-395010

Udaipur

LIC Building, 3rd Floor, Reti Stand, Udaipur, 313002

Varanasi

S-20/56 D, Kenndy road, The Mall, Cantonment, Varanasi, UP -221002

FAQs:

1. What should I do if I find a wrong or unauthorized transaction on my PNB card?

If you find an unauthorized transaction on your PNB card, report immediately at the Customer Relationship Centre by calling 0120-2490000 or 18001802222 (Toll-Free) or 1800 103 2222. Remember to note down the docket number for future reference.

2. How do I block my PNB card in case of loss or theft of the card?

In the event of card malfunction, card theft, fraudulent activity or suspicion of compromising card details, call the 24-hour customer helpline number of PNB Credit Cards listed below: Toll-free number: 1800 180 2345, Landline number (chargeable): 0120 – 4616200, Email: creditcardpnb[at]pnb[dot]co[dot]in

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