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Punjab National Bank Credit Card Customer Care

Punjab National Bank 24 X 7 Credit Card Customer Care Toll-Free Number: 1800 180 2345

PNB Credit Card Customer Care Number For International Users: +91 120 – 4616200

Punjab National Bank has a dedicated customer service department through which it addresses all kinds of customer queries and grievances. The query could be regarding any bank product or service ranging from how to use PNB Net Banking, or how to register for a particular product, request for account balance and transaction details, request for new checkbook or statement, request help with resolving any kind of issue. If you have a query for the PNB credit card customer care department, you can approach the general inquiry number or the dedicated number for credit card inquiries and have a representative resolve your issue.

Below is a list of PNB Customer Care numbers for general inquiries and PNB Card Customer Care numbers (for queries related to credit cards).

Punjab National Bank Credit Card Customer Care Number
Punjab National Bank 24*7 Credit Card Customer Care Toll Free Number

Punjab National Bank Credit Card Toll Free Number

Punjab National Bank Credit Card Customer Care

If you would like to contact the bank for any kind of credit card request – be it credit card detail or credit card blocking or to file any credit card grievances, please contact the following PNB credit card customer care number:

Punjab National Bank 24 x 7 credit card Customer Care Toll-free number: 1800 180 2345

You can also contact this number(chargeable): 0120-4616200

Whom Should I Contact In Case Of My PNB Credit Card Not Working?

In the event of card malfunction, card theft, fraudulent activity or suspicion of compromising card details, call the 24-hour customer helpline number of PNB Credit Cards listed below:

Toll-free number: 1800 180 2345

Landline number (chargeable): 0120 – 4616200

Email: creditcardpnb[at]pnb[dot]co[dot]in

Whom Should I Contact In Case Of Loss Or Theft Of My PNB Debit Card?

In case of loss or theft of your PNB Debit Card, contact the bank immediately through any one of the following channels to block your card:

PNB 24x7 customer care toll-free numbers: 1800 180 2223

Tolled number: 0120-230309

Block your card through SMS: SMS HOT (space) Card Number to 5607040 from your registered mobile number

Or contact your nearest PNB branch

PNB Credit Card Customer Care Fax Number:

The fax number for PNB Credit Card Customer Care is 011-23353876

PNB Credit Card Customer Care Mailing Address:

If you would like to write a mail to PNB Credit Card Customer Support, you can write to them at:

Credit Card Processing Center
3rd Floor, Rajendra Bhawan
Near Metro Station, Rajendra Place
New Delhi –110008

PNB Credit Card Customer Care Email Address

The email address for PNB Credit Card Customer Care is creditcardpnb[at]pnb[dot]co[dot]in

How Do I Change The Address On My PNB Credit Card?

A primary cardholder can request that residential or job address, mobile / telephone number, and other static data be modified by one of the following modes:

  • PNB Customer Care Toll-Free Number
  • Bank’s website
  • Letter to Bank at the following address: 

Punjab National Bank Credit Card Processing Centre, 

3rd Floor, Rajendra Bhawan, 

Rajendra Place NEW DELHI-110008

The request should include the following details for quick processing:

  • Credit Card number
  • Address to be updated whether residence or office
  • New address details viz. city, state, etc.
  • New phone number/mobile number
  • Misc. changes (wherever change is required) 

The change can be effected only if the changed address is the same as in CBS or if the request is supported by one of the required documents duly verified by the branch officers.

What Other Services Can I Avail By Calling The Customer Care Division?

Customers can call the Customer Care Division to avail the following services: 

  • Balance enquiry by giving a missed call on the Toll-free number - 1800 180 2223) or the Tolled number – 01202303090, from their registered mobile number
  • Hot-listing of lost and damaged debit/credit/ATM card.
  • Non-disbursement of cash from ATM
DivisionContact NumbersEmail ID

Customer Care Division

Toll-Free No.

1800 180 2222,

1800 103 2222

Tolled No. 0120-2490000

Landline: 011-28044907


PNB Grievance Redressal

In the event of any concerns, suggestions, inquiries or reviews, the bank offers a direct link on its website to register your grievance. If you have a complaint or feedback that you would like to lodge, you can do so in any of the following ways:

  • Contact the branch manager where your account is held. 
  • If this is not possible, you should contact your nearest PNB branch's branch manager.
  • For immediate response to your grievance, the Branch Manager is the first point of contact.
  • Make sure you get the complaint form from the branch and file the complaint in the specified format.


The online complaint form is available Redressal Of Complaints List. The user is required to fill in the following fields:

Customer Type: Choose if you are a PNB customer or not

Request Type: Choose the type of request from the dropbox

Account Number: If PNB customer specify the account number to easily identify the customer

Mobile Number: Enter the registered mobile number in the case of an existing customer or enter a different number to contact

Customer Name: Enter the name of the customer

Email ID: Enter the email id to be used to send any communication

Pin Code: Enter the area pin code of the customer

Category: Choose which service category that the customer has a problem with

Type: Choose the specific type of problem

Sub Type: Drilling down to the specific problem

Remarks: The customer can add additional information or points on the issue to give better clarity

Once the form is filled the customer just needs to hit submit. 

Customers are requested to contact their branch manager as the first point of contact for grievance redressal. If they are not satisfied with the resolution provided, then they can further escalate their issue with the concerned authorities.

PNB follows this Grievance Redressal Mechanism to ensure highest customer satisfaction:

Level I (Circle Head)Level II (Zonal Manager)Level III (General Manager HO)

Circle Head of Punjab National Bank

Chief Host List

Circle Head List

Zonal Manager at Punjab National Bank

Zonal Manager List

Shri R.K. Chatterjee
Principal Nodal Officer
(General Manager),
Punjab National Bank
Customer Care Centre
Plot No. 4, Sector-10, Dwarka
New Delhi-110075
Tel. No: +91-11-28044907
E-Mail: care[at]pnb[dot]co[dot]in

If you still have not received a satisfactory resolution within a month, you may get in touch with the Banking Ombudsman appointed by the Reserve Bank of India.

Punjab National Bank (PNB) City Based Customer Care





1-2, Raghunath Nagar, MG Road, Agra, U P -282002


6th Floor, Gujarat Bhavan, Opp. M J Library, Ellis Bridge, Ahmedabad, Gujarat-380006


First Floor Sangam Place, Civil Lines, Allahabad


1st & 2nd Floor, Harshil Tower, Naru Marg, Aerodrome Road, Alwar, Rajasthan.


2nd Floor, Opp. St. Francis School, MC LEOD Road, Amritsar, Punjab- 143001

Andhra (Vijayawada)

House No: 9-35, First Floor, Kavuri Towers, Kamayya Thopu Centre, Kanuru, Vijayawada, Andhra Pradesh-520007


2nd Floor, Hotel Regal Complex, East Ramana Maidan Rd, Ara, Bihar-802301


26-27, M G Road, Raheja Towers, Banglore, Karnataka-560001


PNB House Plibhit Bypass Road, Bareilly, U P -243006


PNB House, Super Bazar, Bharatpur, Rajasthan-302001


SCO 29 to 31, Model Town, Ph-1, Opposite TV Tower, Bhatinda, Punjab-151001


PNB House, 1, Arera Hills, Bhopal, M P -462011


Deen Dayal Bhawan,4th Floor, Janpath, Ashok Nagar, Bhubaneswar, Orissa-751009


Ramchandrapur, Biharsharif, Distt Nalanda, Bihar -803101


A-48, Gaurav Path Ring Road No.2, Near Pallav Bhawan Bilaspur


Sector 4, City Centre, Bokaro Steel City Bokaro, Jharkhand


PNB House, Yamunapuram, Bulandshahr, UP -203001


Shri Durga Market, GT Road 2nd floor, police line bazar post office - Sripally Burdwan West Bengal - 713103.


PNB House, SCO.31-42, Bank Square, Sec-17B Chandigarh, PIN-160017


PNB Towers, 2nd & 3rd floor, no.46-49, Royapettah High Road, Royapettah, Chennai - 600014.


179, Khanda Enclave, Ram Nagar, Coimbatore - 641009, Tamil Nadu


Near Radio Station, G M Road Distt - Darbhanga, Bihar - 846004


PNB House,1-Paltan Bazar, Dehradun, Uttrakhand-248001

Delhi Central

Rajendra Bhawan, Rajendra Place, New Delhi-110008

Delhi North

Rajendra Bhawan, Rajendra Place, New Delhi-110008

Delhi South

Rajendra Bhawan, Rajendra Place, New Delhi-110008


Near GPO, Dharamshala, HP-176215


PNB House,2nd Floor, 40/1461, Market Road, Ernakulam, Kochi, Kerala-682011


Acharya Narendra Deo Nagar, Deokali Road, Distt- Faizabad, U P - 224001


400, A P Colony, Gaya, Bihar-823001


Alhadpur, Opp. Tulsi Inter College, Gorakhpur, U P -273001


Nilgiri Mansion, Bhangagarh, GS Rd, Guwahati-781005


Vatsal Mansion, City Centre Gwalior M.P


New Road Hamirpur (HP) -177001


Sector-IV, BHEL Complex, Haridwar, Uttarakhand - 249401


ITI Chowk, Dabra Road, Hissar, Haryana-125005


Improvement Trust Building, Chandigarh Road, Hoshiarpur, Punjab

Hyderabad (Telangana)

6-1-73, Sayeed Plaza, Saifabad, Hyderabad - 500004


20, Sneh Nagar, Indore, MP


1227, Napier Town, Jabalpur, M P -482001


2, Nehru Place, Tonk Road, Jaipur, Rajasthan -302015


Civil Lines, Jalandhar, Punjab-144001


Gupta Tower, 1st Floor Rail Head Complex, Bahu Plaza, Jammu 180012


Near Sudha Nursing Home, Kanpur Road, Jhansi, UP -284128


802, Angira Darpan,1st Floor, Chopasni Road, Jodhpur, Rajasthan-342003


59/29 Birhana Road, Kanpur, U P-208001


PNB House, Satyanarayan Bazar, Kapurthala, Punjab-144601


Meera Ghati Sadbhawana Chowk, GT Road, Karnal, Haryana-132001


Bazpur Road, K ashipur Distt Udhamsingh Nagar, Uttrakhand-244716


A G Tower, 3rd Floor, 125/1, Park Street, Kolkata-700017


Shathabdi Bhavan, Mini Bypass Road, PO Govindapuram, Kozhikode-673016, Kerala


Sandeep Chatha Complex, Pipli Road, Kurukshetra, Haryana-136118


4, Vibhuti Khand, Opp PICUP Building, Gomti Nagar, Lucknow, U P -226010


Site No.-5, Ferozepur Road, Ludhiana, Punjab-141012


M G Road, Mandi Distt.- Mandi (H.P.) PIN-175001


LIC Building, Prabhat Nagar, Saket, Meerut, U P -250001


Vidyasagar Road, Battala Chowk, Midnapur, WB - 721101


Ram Ganga Vihar, Ph-II, Kanth Road, Moradabad, U P -244001

Mumbai City

Maker Tower F-Wing, 7th Floor, Cuffe Parade World Trade Centre Mumbai

Mumbai Suburb

Plot No-5, G Block, Bandra Kurla Complex, Bandra(East), Mumbai-400 051


68, Kambalwala Bagh, New Mandi Muzaffarnagar, U P 251001


Aghoria Bazar, Muzaffarpur, Bihar-842002


PNB House, Kingsway, Nagpur, M P -440001


C-13, 3rd floor, Sector-1, Noida-201301


Karam Complex, Sirhind Road, Patiala, Punjab-147001


Chanakya Tower, R- Block, Patna-800001


Aurora Towers, Mezzanine Floor, 9 Moledina Road, Pune Camp, Pune-411001


2nd Floor, Madina Manzil, Kutchery Chowk, Raipur, Chhattisgarh 492001


Bagroy Market, Main Road, Ranchi-834001


Ram Gopal Colony, Sonepat Road, Rohtak, Haryana-124001


Balaji Mid Town, 1St Floor, Deheripali, Po-Budharaja, Dist:-Sambalpur, Odisha - 768004


Regent House, Near Lift, The Mall, Shimla, HP - 171001


PNB House, Jawahar Nagar, Meera Marg, Sriganganagar, Raj-335001


4th floor, Tulsi Krupa Arcade, Aaimata chowk, Suratbardoli Road, Surat-395010


LIC Building, 3rd Floor, Reti Stand, Udaipur, 313002


S-20/56 D, Kenndy road, The Mall, Cantonment, Varanasi, UP -221002

Punjab National Bank Credit Card Customer Care FAQs

1. What should I do if I find a wrong or unauthorized transaction on my PNB card?

If you find an unauthorized transaction on your PNB card, report immediately at the Customer Relationship Centre by calling 0120-2490000 or 18001802222 (Toll-Free) or 1800 103 2222. Remember to note down the docket number for future reference.

2. How do I block my PNB card in case of loss or theft of the card?

In the event of card malfunction, card theft, fraudulent activity or suspicion of compromising card details, call the 24-hour customer helpline number of PNB Credit Cards listed below: Toll-free number: 1800 180 2345, Landline number (chargeable): 0120 – 4616200, Email: creditcardpnb[at]pnb[dot]co[dot]in

Punjab National Bank Credit Card Customer Care - Customer Reviews

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