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Kotak Credit Card Customer Care 1860 266 2666

Kotak Mahindra Bank credit cardholders can avail customer care service for filing grievances, explore offers, resolve queries, etc. without any hassles. Kotak enables its customers to enjoy 24*7 customer care services which can be availed via call, SMS or email. Credit cardholders can reach out to the Kotak Mahindra Bank credit card customer care by using any mode of communication including toll-free number, customer care SMS, email, complaint form, interactive voice response, etc.

Kotak Mahindra Bank Credit Card Customer Care Number
Kotak Mahindra Bank 24*7 Credit Card Customer Care Toll Free Number

Kotak Mahindra Credit Card Customer Care Number

Kotak Mahindra Bank Credit Card Customer Care

For banking purposes or credit card related queries, customers can call on the following number:

Customers can also call on city-specific credit card helpline numbers:

CityCredit Card Customer Care Number

0161 6500 6022


6600 6022


9511 6600 6022


6536 022


011 6600 602


0422 6600 6022

New Delhi

6600 6022


011 6600 6022


6521 6022


9511 6600 6022


6600 6022


6600 6022




011 6600 6022


6536 022


6600 6022


6600 6022


6600 6022


6600 6022


95161 6500 6022




0422 6600 6022


6550 6022


6600 6022

Kotak Mahindra Bank Credit Card Customer Care Overseas

If a credit card holder is calling from abroad, he/she has to dial either the 24-hour available abroad helpline number which is chargeable or calls the country-specific toll-free numbers which are mentioned below.

Abroad Helpline Number: +91 22 6600 6022 (Chargeable)

Country specific Helpline / Toll-Free Numbers:

CountryHelpline Numbers

1855 365 6767





U. K.






Kotak Mahindra Credit Card Customer Care SMS

Customers can also contact the bank’s customer care through SMS banking. Get your queries resolved by just sending an SMS, simply send an SMS to 9971056767 or 5676788 for getting the following details:

Credit Card Related IssueSMS Format
Current due amountCCBAL  Last 4 digits of the Kotak Credit Card Number 
Last payment of the credit cardCCPYMT
available credit limit balanceCCAVBL
outstanding amount due as per your last credit card statementCCDUE
Total transactions of this monthCCSPND
Status of your credit card applicationCCAPP
last three transactions on your credit cardCCTXN

Kotak Credit Card Customer Care Email Id

Customers can also send their queries, concerns, complaints, etc. to Kotak credit card customer care through mail at service[dot]cards[at]kotak[dot]com

Kotak Mahindra Credit Card Customer Care Complaint Form

Cardholders can also fill the complaint form available on the Kotak Mahindra official website. Kotak customer care executives will get in touch with the customers just after receiving the form.

Kotak Mahindra Bank Credit Card Enquiries

Existing customers of Kotak Mahindra Bank can enquire about various credit card-related issues on the helpline number (1860-266-2666). You can call this number to make changes in your contact details like email ID and mobile number. Make sure to mention the type of query when you call.

To report fraudulent activity or an unauthorized transaction in your credit card, you can call 1800 209 0000 which is operational 24x7. This number can also be used in case of any emergencies like card hot listing or blocking. If you are not able to connect to the customer care executives via phone during such security-related issues, you can send an e-mail to itsecurity[dot]bank[at]kotak[dot]com.

Non-bank customers can also speak to the customer care executives on this number to get their credit card-related queries addressed.

  • In Case of Card Theft or Card Loss: Call 1800 209 0000 or 1860-266-2666 and report the theft or loss of your Kotak Credit Card immediately. Your card will be blocked and you will be provided with a replacement. You can also report the incident online through this link Report a lost or stolen card. Block your card
  • In Case of Card Blocking/Hotlisting: Call 1800 209 0000 or 1860-266-2666 to block your Kotak Credit Card. If you block the card as lost, it will be auto replaced against a replacement fee of Rs.100 along with the applicable GST. You can also SMS ‘KCCLOST(space)(Last four digit of Credit Card number) to 5676788 for permanently blocking your lost/stolen card.

End Note

Kotak Mahindra bank customer care helpline is known for giving quick response for credit card-related queries. It is available for the customers residing in India between 9:00 a.m. to 6:00 p.m. from Monday to Friday, except for holidays.

kotak mahindra credit card customer care FAQS

1. Where should I submit my credit card-related queries that need authentication?

You can submit such queries to the bank through the mailbox available in Net Banking. Make sure to select ‘Take me Directly to’ - Mail option while logging to your Net Banking account.

2. How can I block my Kotak Credit Card online?

You can block the card online through Kotak Mahindra Bank’s official website. Follow any of these steps to block your lost/stolen credit card permanently: Through Mobile Banking: Log in to Mobile Banking, Go to ‘Service Request’ and select ‘Credit Card Requests’, Choose ‘Report Lost/Damaged Card’, Through Net Banking:, Login to Net Banking, Go to ‘Service Requests’, Choose ‘Report Lost Card’

3. How to activate SMS alerts for my Kotak Credit Card?

To get SMS alerts for your credit card, SMS ‘the shortcode assigned to the query’ to 5676788 or 9971056767 from your registered mobile number. You will receive an immediate text update. To know the code assigned to your query click here: here:

Kotak Mahindra Bank Credit Card Customer Care - Customer Reviews

4 / 5 (132 Reviews)
20 Jul 2021

Good website - easy to use,SUPER

25 May 2021

Good website - easy to use,Good

4 Mar 2021

Good website - easy to use,

1 Sep 2020

Credit Report Analysis,Website/app interface,Usefulness of information,

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