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Kotak Mahindra Credit Card Customer Care

Kotak Mahindra Credit Card Customer Care 1860 266 2666

Kotak Mahindra Bank credit cardholders can avail customer care services for filing grievances, explore offers, resolve queries, etc. without any hassles. Kotak enables its customers to enjoy 24*7 customer care services which can be availed via call, SMS or email. Credit cardholders can reach out to the Kotak Mahindra Bank credit card customer care by using any mode of communication including toll-free number, customer care SMS, email, complaint form, interactive voice response, etc.

Kotak Mahindra Bank Credit Card Customer Care Number
Kotak Mahindra Bank 24X7 Credit Card Customer Care Number

Kotak Mahindra Bank 24X7 Credit Card Customer Care Number

Kotak Mahindra Bank Credit Card Customer Care

For banking purposes or credit card related queries, customers can call on the following number:

Customers can also call on city-specific credit card helpline numbers:

CityCustomer Care Number
Chandigarh

0161 6500 6022

Chennai

6600 6022

Gurgaon

9511 6600 6022

Jaipur

6536 022

Kanpur

011 6600 602

Kottayam

0422 6600 6022

New Delhi

6600 6022

Varanasi

011 6600 6022

Pune

6521 6022

Noida

9511 6600 6022

Rajkot

6600 6022

Mumbai

6600 6022

Ludhiana

65006022

Lucknow

011 6600 6022

Jaipur

6536 022

Bangalore

6600 6022

Ahmedabad

6600 6022

Ahmedabad

6600 6022

Hyderabad

6600 6022

Jalandhar

95161 6500 6022

Indore

01166006022

Kochi

0422 6600 6022

Kolkata

6550 6022

Surat

6600 6022

Kotak Mahindra Bank Credit Card Customer Care Overseas

If a credit card holder is calling from abroad, he/she has to dial either the 24-hour available abroad helpline number which is chargeable or calls the country-specific toll-free numbers which are mentioned below.

Abroad Helpline Number: +91 22 6600 6022 (Chargeable)

Country specific Helpline / Toll-Free Numbers:

CountryHelpline Numbers
USA

1855 365 6767

SINGAPORE

8001013054

HONG KONG

00180044990000

U. K.

0080044990000

CANADA

18557684020

AUSTRALIA

001180044990000

Kotak Mahindra Credit Card Customer Care SMS

Customers can also contact the bank’s customer care through SMS banking. Get your queries resolved by just sending an SMS, simply send an SMS to 9971056767 or 5676788 for getting the following details:

Credit Card Related IssueSMS Format
Current due amountCCBAL  Last 4 digits of the Kotak Credit Card Number 
Last payment of the credit cardCCPYMT
available credit limit balanceCCAVBL
outstanding amount due as per your last credit card statementCCDUE
Total transactions of this monthCCSPND
Status of your credit card applicationCCAPP
last three transactions on your credit cardCCTXN

Kotak Mahindra Credit Card Customer Care Email ID

Customers can also send their queries, concerns, complaints, etc. to Kotak credit card customer care through mail at service[dot]cards[at]kotak[dot]com

Kotak Mahindra Credit Card Customer Care Complaint Form

Cardholders can also fill the complaint form available on the Kotak Mahindra official website. Kotak customer care executives will get in touch with the customers just after receiving the form.

Kotak Mahindra Bank Credit Card Enquiries

Existing customers of Kotak Mahindra Bank can enquire about various credit card-related issues on the helpline number (1860-266-2666). You can call this number to make changes in your contact details like email ID and mobile number. Make sure to mention the type of query when you call.

To report fraudulent activity or an unauthorized transaction in your credit card, you can call 1800 209 0000 which is operational 24x7. This number can also be used in case of any emergencies like card hot listing or blocking. If you are not able to connect to the customer care executives via phone during such security-related issues, you can send an e-mail to itsecurity[dot]bank[at]kotak[dot]com.

Non-bank customers can also speak to the customer care executives on this number to get their credit card-related queries addressed.

  • In Case of Card Theft or Card Loss: Call 1800 209 0000 or 1860-266-2666 and report the theft or loss of your Kotak Credit Card immediately. Your card will be blocked and you will be provided with a replacement. You can also report the incident online through this link: Report a lost or stolen card. Block your card
  • In Case of Card Blocking/Hotlisting: Call 1800 209 0000 or 1860-266-2666 to block your Kotak Credit Card. If you block the card as lost, it will be auto replaced against a replacement fee of Rs.100 along with the applicable GST. You can also SMS ‘KCCLOST(space)(Last four digit of Credit Card number) to 5676788 for permanently blocking your lost/stolen card.

End Note

Kotak Mahindra bank customer care helpline is known for giving quick response for credit card-related queries. It is available for the customers residing in India between 9:00 a.m. to 6:00 p.m. from Monday to Friday, except for holidays.

FAQS

1. Where should I submit my credit card-related queries that need authentication?

You can submit such queries to the bank through the mailbox available in Net Banking. Make sure to select ‘Take me Directly to’ - Mail option while logging to your Net Banking account.

2. How can I block my Kotak Credit Card online?

You can block the card online through Kotak Mahindra Bank’s official website. Follow any of these steps to block your lost/stolen credit card permanently: Through Mobile Banking: Log in to Mobile Banking, Go to ‘Service Request’ and select ‘Credit Card Requests’, Choose ‘Report Lost/Damaged Card’, Through Net Banking:, Login to Net Banking, Go to ‘Service Requests’, Choose ‘Report Lost Card’

3. How to activate SMS alerts for my Kotak Credit Card?

To get SMS alerts for your credit card, SMS ‘the shortcode assigned to the query’ to 5676788 or 9971056767 from your registered mobile number. You will receive an immediate text update. To know the code assigned to your query click here: here:

Customer Reviews

4 / 5 (106 Reviews)
1 Feb 2020

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