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Indian Bank Credit Card Customer Care

Indian Bank is an Indian government-owned public bank that was established in 1907. It has over 2500 branches in the country. Apart from basic banking products and services, it offers credit cards including Global Classic, Global Platinum Card, Global Gold Credit Card, etc. These are designed to offer various benefits to the customers.

indian bank Credit Card Customer Care Number
Indian Bank 24*7 Credit Card Customer Care Toll Free Number

Indian Bank Credit Card Customer Care Details

Indian Bank Credit Card Customer Care

Indian Bank has 24 hours customer care service to help in resolving any issues faced by their credit card customers. Below is the toll-free number of customer care at the Indian Bank.

Customers have the option to send an email by giving details about the issues or the query. Their email ID is creditcard[at]indianbank[dot]co[dot]in

Indian Bank Corporate Office Address

Indian Bank

Credit Card Centre, 3rd Floor,

Indian Bank Building, 66 Rajaji Salai,

Chennai 600 001

Phone: (044) 2526 2999.

Fax: (044) 2526 1999

Indian Bank Hotlist Stolen/Lost Credit Card

In case an Indian bank credit card has been stolen or a customer has lost it, then they can immediately block it in order to avoid any misuse. One can hotlist the credit card using the following method:

  • CALL: Contact their 24/7 customer care center by calling on 1800 425 00000
  • SMS: Type "BLOCK CC" and send this SMS to 56767 via your registered mobile number.
  • EMAIL: Send them an email with the credit card number at creditcard[at]indianbank[dot]co[dot]in. However, this facility is available only during working days.
  • FAX: One can send a fax using the office hours on their number 044 – 2526 1999.

Indian Bank Credit Card Grievances Redressal

The grievance redressal mechanism at Indian Bank is very easy to follow and it helps in addressing customer’s grievances. If a customer wants to raise a complaint, he can do so by following the escalation matrix put in place.

  • Level 1: Contact the customer care centre or the branch manager to have the concerns addressed.
  • Level 2: If a satisfactory solution is not received within 7 days, customers can contact the regional manager of the bank. Customers can find the regional office contact details under the heading ‘Indian Overseas Bank Contact Details (Region-Wise)’.
  • Level 3: Send an email to the General Manager of the central office who is also the nodal officer
  • Level 4: If customers are not happy with the resolution provided, they can contact Shri S Ramesh, the bank’s internal ombudsman.
  • Level 5: If the bank is not able to provide a satisfactory solution, customers can contact the banking ombudsman. The banking ombudsman is appointed by the Reserve Bank of India.

Escalation of an issue relating to credit cards can be done by contacting the Credit Card Centre Manager:

Credit Card Centre Manager

Credit Card Card Centre

254-260, Avvai Shanmugham Salai, Royapettah,

Chennai – 600 014

Phone No - 044 2813 4365 (Available only on working days). You can send an email at creditcard[at]indianbank[dot]co[dot]in

In case the query remains unresolved within 30 days, one can contact the following:

Chief  Manager, 

Credit Card Card Centre

254-260, Avvai Shanmugham Salai, Royapettah,

Chennai – 600 014

Indian Bank Customer Care Service – Zonal Offices E-Mail

In case a customer is not satisfied with the solution offered by the customer care or the branch, then he can escalate the issue to Indian Bank’s zonal branches by writing them an email. Here are the details:

Head Office


Bank Assurance Centre


Banking Operations Department


Compliance Department


Credit Card Centre


Credit Monitoring Cell


Customer Service Cell


Official Language Cell


Planning Department


Recovery Department


Risk Management Dept




Rural Banking Department


Security Department


Small & Medium Enterprises Dev Dept


ATM Card Hot Listing


Vigilance Department


Indian Bank Credit Card Customer Care FAQS

1. What is the method to leave feedback for Indian banks?

In case you want to leave your feedback with the bank, you can call the Indian Bank 24 Hours Customer Care Numbers and talk to a customer care executive regarding your feedback.

2. How do I find an Indian Bank branch?

There is a comprehensive list of addresses and numbers if you wish to get in touch with Indian Bank. Just log on to their website and head to the “Branch Network” link, from which you could search and refine to find the address of your desired branch. Following is the Corporate address of the bank:

Corporate Office - Postal Address

Indian Bank Corporate Office

PB No: 5555, 254-260, Avvai Shanmugam Salai,

Royapettah, Chennai - 600 014


Indian Bank has a good network of customer care centers that focus on catering to the complaints, queries, and feedback of all credit card customers. Depending on their preferences, customers can reach out to the bank using online as well as offline modes.

Indian Bank Credit Card Customer Care - Customer Reviews

4 / 5 (26 Reviews)
8 Mar 2021

Good website - easy to use,

1 Sep 2020

Product offers,Credit Report Analysis,Website/app interface,Usefulness of information,

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