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Door No.3, Block B, No. 147, Workeasy Space Solutions, RK Swamy Centre, Hansa Building, Pathari Road,Thousand Lights, Chennai, Tamil Nadu600006
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IDBI Bank is a leading provider of credit cards. If you have any queries, complaints, or feedback regarding IDBI Bank Credit Card, you can contact IDBI BANK credit card customer care through these methods-IDBI BANK toll-free number, Email ID, International toll-free numbers, or Whatsapp Chat.
IDBI Bank credit card customers can reach to IDBI customer care 24*7 for any query, grievances or feedback. In case a customer loses his/her credit card, he can get the credit card hot-listed immediately with the help of IDBI customer care executives who are always available for Credit card customers.
IDBI provides several modes of communication through which IDBI customers can contact the bank. These include toll-free helpline numbers, SMS and emails. The customer can also contact the bank’s customer care by visiting their branches or by mailing them on their postal address.
About IDBI Bank Credit Card Customer Care
IDBI Bank credit card customers can call the customer care to report their complaints or grievances. Here are the toll-free numbers for the same:
In order to resolve queries related to credit cards, customer can anytime contact on the toll-free number given below:
IDBI Bank's customer care department can also be reached via emails. If a customer doesn’t wish to call the customer care executive, then as an alternative, he/she can also send an e-mail to the following mail id for resolving their issue or complaints regarding IDBI credit cards.
For customers who prefer to use the offline mode of communication, any queries related to credit cards can be mailed at the bank’s postal address:
IDBI Bank Ltd. IDBI Tower,
Cuffe Parade, Colaba,
Mumbai – 400005
Important Note: Customers should ensure that they mention the following details while registering grievances or complaints. This helps the customer care executives to resolve the issue in a holistic and timely manner.
IDBI bank has a grievance redressal mechanism along with an escalation matrix to help in ensuring that the customer’s queries or concerns are addressed in the best manner.
Here’s the escalation matrix to follow to have your concerns addressed:
Grievance Redressal Officer (GRO)
GM & GRO
Tel no: 022-6655 2133
IDBI Bank Ltd., Credit Cards,
RBG, 13th Floor, B Wing,
IDBI Tower, WTC Complex,
Cuffe Parade, Mumbai – 400 005
Chief Grievance Redressal Officer (CGRO)
Chief General Manager & CGRO
Tel no: 022- 6655 2141
FAX no: 022-2216 5195
IDBI Bank Ltd.
Customer Care Centre,
19th Floor, D Wing,
Mumbai -400 005
IDBI Bank Nodal Office Contact Details
Customers can also contact the bank’s nodal officers to have their concerns addressed.
Raghbir Chambers, Basement, Plot No.7, Vidya Nagar, Jalna Road, Aurangabad 431 003
080 67121049 , 9740319687
0172 5059703 , 9855800412
044 22202006 , 9677182749
044 22202080 , 9092555335
Ground Floor, Kavita Bhawan, College Road, College Square, Cuttack 753 003, Odisha
0671 2530911 , 9937067829
011 66083093 , 9868727322
011 66083104 , 8510800881
011 66083085, 9871830651
0361 6111113 , 9447720525
040 67694037 , 9085098499
0761 4027127 , 9382329684
9826706449 , 9810704481
0522 6009009 , 9918101788
044 22202245 , 9445456486
022 66194284 , 9552541240
022 66552224 , 9869428758
022 66552396 , 9987063461
0712 6603514 , 8087071381
0612 6500544 , 9430161910
020 66004101 , 9664249002
0651 6600490 , 9308442747
Balaji Mangal Giri Chambers, 5C, 4th Floor, Door No. 9-29/6-1, Siripuram, Visakhapatnam 530 003
0891 6622339 , 8885551445
1. What do I do if I have a dispute regarding the charges on my card?
If you want to dispute the charges on your card, you will need to contact the bank’s customer care service centre.
2. Can I register a complaint via SMS?
Yes, you can register a complaint via SMS. All you need to do is type ‘IDBICARE’ and send it to 9220800800
3. Can I contact IDBI Bank online?
Yes. You can reach out to IDBI Bank online on the official website. You can post an online query on the website or alternatively write an email to the bank using the customer care mail id.
IDBI Bank has a strong network of customer care centres including call centres. These focus on catering to the complaints, queries, and feedback of the customers regarding the bank and its services. Depending on their preferences, customers can reach out to the bank using online as well as offline modes.
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