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IDBI Bank Credit Card Customer Care - 1800 425 7600

IDBI Bank credit card customers can reach to IDBI customer care 24*7 for any query, grievances or feedback.  In case a customer loses his/her credit card, he can get the credit card hot-listed immediately with the help of IDBI customer care executives who are always available for Credit card customers.

IDBI provides several modes of communication through which IDBI customers can contact the bank. These include toll-free helpline numbers, SMS and emails. The customer can also contact the bank’s customer care by visiting their branches or by mailing them on their postal address.

IDBI Bank Credit Card Customer Care Number
IDBI Bank 24X7 Credit Card Customer Care Number

IDBI Bank 24X7 Credit Card Customer Care Toll-Free Numbers

Idbi Bank Credit Card Customer Care

IDBI Bank credit card customers can call the customer care to report their complaints or grievances. Here are the toll-free numbers for the same:

  • For contacting through mobile and landline phones: 1800-200-1947
  • For contacting through mobile and landline phones: 1800-22-1070
  • IDBI Credit Card Call Centre Numbers: 022 6693 7000 (chargeable for residents in India)
  • IDBI Credit Card Call Centre Numbers: +91 22 6693 7000 (chargeable for people living outside India)
  • For hot-listing lost or stolen card, customers can contact on the given number: 1800-22-6999

In order to resolve queries related to credit cards, customer can anytime contact on the toll-free number given below:

IDBI Bank Credit Card Customer Care Email ID

IDBI Bank's customer care department can also be reached via emails. If a customer doesn’t wish to call the customer care executive, then as an alternative, he/she can also send an e-mail to the following mail id for resolving their issue or complaints regarding IDBI credit cards.

  • idbicards[at]idbi[dot]co[dot]in

IDBI Credit Card Customer Care Postal Address

For customers who prefer to use the offline mode of communication, any queries related to credit cards can be mailed at the bank’s postal address:

IDBI Bank Ltd. IDBI Tower,

WTC Complex,

Cuffe Parade, Colaba,

Mumbai – 400005

Important Note: Customers should ensure that they mention the following details while registering grievances or complaints. This helps the customer care executives to resolve the issue in a holistic and timely manner.

  • The complete number along with the registered mobile number
  • Complete contact details (address, email ID, phone number, etc.)
  • Credit card number
  • Reference number of Transaction or Complaint ID depending upon the purpose of contact.

IDBI Bank Credit Card Grievances Redressal

IDBI bank has a grievance redressal mechanism along with an escalation matrix to help in ensuring that the customer’s queries or concerns are addressed in the best manner.

Here’s the escalation matrix to follow to have your concerns addressed:

  • Level 1 - Call the customer care center, visit the branch, send an email, or write to the bank. Whichever method one uses, it is important to mention the below details:
    • Full name.
    • Credit card number.
    • Contact details. This can include (but is not limited to) the customer's phone number, address, email, etc.
    • If the complaint is with respect to a transaction, one will also need to provide the reference number for the transaction.
  • Level 2 - If a customer does not receive a response within 8 business days from the date of filing of a complaint, or the response is given is unsatisfactory, a customer can escalate the complaint to the Grievance Redressal Officer. Customers can contact the Grievance Redressal Officer on all business days from 10:00 a.m. to 6:00 p.m.

Grievance Redressal Officer (GRO)

GM & GRO

Tel no: 022-6655 2133

IDBI Bank Ltd., Credit Cards, 

RBG, 13th Floor, B Wing, 

IDBI Tower, WTC Complex, 

Cuffe Parade, Mumbai – 400 005

  • Level 3 - Further, if a complaint is not resolved satisfactorily within 11 working days of registering the complaint, one may approach the appointed Chief Grievance Redressal Officer between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month):

Chief Grievance Redressal Officer (CGRO)

Chief General Manager & CGRO

Tel no: 022- 6655 2141

FAX no: 022-2216 5195

IDBI Bank Ltd.

Customer Care Centre,

19th Floor, D Wing,

IDBI Tower, 

WTC Complex,

Cuffe Parade, 

Mumbai -400 005

IDBI Bank Nodal Office Contact Details

Customers can also contact the bank’s nodal officers to have their concerns addressed.

LocationAddressContact NumberEmail ID
Ahmedabad IIDBI Complex, Lal Bungalows, Off C G Road, Ahmedabad 380 006

079-66072728

tarun[dot]kumar[at]idbi[dot]co[dot]in
Ahmedabad IIIDBI Complex, Lal Bungalows, Off C G Road, Ahmedabad 380 006

079-66072728

kanwaldeep_sharma[at]idbi[dot]co[dot]in
AllahabadJeevan Prakash Building, 172A/40, M G Marg, Civil Lines, Allahabad 211 001

0532- 6451901

manish_m[at]idbi[dot]co[dot]in
Aurangabad

Raghbir Chambers, Basement, Plot No.7, Vidya Nagar, Jalna Road, Aurangabad 431 003

0240 6453077

sanjay[dot]mishra[at]idbi[dot]co[dot]in
Bangalore102, Shakthi Comfort Towers, K H Road, Bangalore 560 027

080 67121049 9740319687

v[dot]viswanathan[at]idbi[dot]co[dot]in
Chandigarh ISco 72-73, 2nd Floor, Sector 17 B, Banks Square, Chandigarh 160 017

0172 5059703 , 9855800412

sumit[dot]thukral[at]idbi[dot]co[dot]in
Chandigarh IISco 72-73, 2nd Floor, Sector 17 B, Banks Square, Chandigarh 160 017

9988902401

mohit[dot]sethi[at]idbi[dot]co[dot]in
Chennai I115, Anna Salai, Saidapet, Chennai 600 015

044 22202006 , 9677182749

gvc[dot]bhaskar[at]idbi[dot]co[dot]in
Chennai II115, Anna Salai, Saidapet, Chennai 600 015

044 22202080 , 9092555335

m[dot]kalaivanan[at]idbi[dot]co[dot]in
Chennai III115, Anna Salai, Saidapet, Chennai 600 015

044 22202094

va[dot]poornima[at]idbi[dot]co[dot]in
CoimbatoreMayflower Midcity, Near LIC Building, 1510 Trichy Road, Coimbatore 641 018

0422 4215630

k[dot]mathivanan[at]idbi[dot]co[dot]in
Cuttack

Ground Floor, Kavita Bhawan, College Road, College Square, Cuttack 753 003, Odisha

0671 2530911 , 9937067829

rajib[dot]bisoi[at]idbi[dot]co[dot]in
Delhi IVideocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi 110 055

011 66083093 , 9868727322

rp[dot]meena[at]idbi[dot]co[dot]in
Delhi IIVideocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi 110 055

011 66083104 8510800881

san_gupta[at]idbi[dot]co[dot]in
Delhi IIIVideocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi 110 055

011 66083085,  9871830651

dheeraj[dot]singh[at]idbi[dot]co[dot]in
Ernakulam/KochiIDBI Building, 2nd Floor, Panampilly Nagar, Near Passport Office, Kochi 682 036 kpnidhin[at]idbi[dot]co[dot]in
GuwahatiIDBI Building, G S Road, Guwahati 781 005

0361 6111113 , 9447720525

sardul[dot]singh[at]idbi[dot]co[dot]in
HyderabadDoor Number 5-9-89/1 and 2, Chapel Road, Hyderabad 500001

040 67694037 , 9085098499

ds[dot]rao[at]idbi[dot]co[dot]in
JabalpurShukla Bhawan, 1415, Wright Town, Jabalpur 482 002

0761 4027127 , 9382329684

suril_pillai[at]idbi[dot]co[dot]in
JaipurD-24, Durlabh Niwas, Prithviraj Road, C Scheme, Jaipur 302 001

9826706449 , 9810704481

a_narula[at]idbibank[dot]com
Kolkata IIDBI House, 44, Shakespeare Sarani, Kolkata 700 017

033 66337704

das[dot]pk[at]idbi[dot]co[dot]in
LucknowKisan Sahakari Bhavan, 3rd Floor, M G Road, Hazratganj, Lucknow 226 001

0522 6009009 , 9918101788

rakeshkumar[dot]singh[at]idbi[dot]co[dot]in
Madurai-

044 22202245 , 9445456486

v[dot]sundar[at]idbi[dot]co[dot]in
Mumbai IIDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005

022 66194284 , 9552541240

dilip[dot]velhankar[at]idbi[dot]co[dot]in
Mumbai IIIDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005

022 66552224 , 9869428758

d[dot]chakraborty[at]idbi[dot]co[dot]in
Mumbai IIIIDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005

022 66552396 , 9987063461

pradeep[dot]mulguri[at]idbi[dot]co[dot]in
NagpurGupta House, Plot No.1, Ravindra Nath Tagore Marg, Civil Lines, Nagpur 440 001

0712 6603514 , 8087071381

vikash[dot]sabharwal[at]idbi[dot]co[dot]in
PatnaUma Complex, Ground Floor, Fraser Road, Patna 800 001

0612 6500544 , 9430161910

ranjan[dot]rajeev[at]idbi[dot]co[dot]in
PuneIDBI House, Dynaneshwar Paduka Chowk, Fergusson College Road, Pune 411 004

020 66004101 , 9664249002

rd[dot]chandpure[at]idbi[dot]co[dot]in
RanchiMikado Tower, Near Hotel Sartaj, Main Road, Ranchi 834 001

0651 6600490 9308442747

ak[dot]singh[at]idbi[dot]co[dot]in
Vishakhapatnam

Balaji Mangal Giri Chambers, 5C, 4th Floor, Door No. 9-29/6-1, Siripuram, Visakhapatnam 530 003

0891 6622339 , 8885551445

ramu[dot]musunuri[at]idbi[dot]co[dot]in

FAQs:

1. What do I do if I have a dispute regarding the charges on my card?

If you want to dispute the charges on your card, you will need to contact the bank’s customer care service centre.

2. Can I register a complaint via SMS?

Yes, you can register a complaint via SMS. All you need to do is type ‘IDBICARE’ and send it to 9220800800

3. Can I contact IDBI Bank online?

Yes. You can reach out to IDBI Bank online on the official website. You can post an online query on the website or alternatively write an email to the bank using the customer care mail id.

End Note

IDBI Bank has a strong network of customer care centres including call centres. These focus on catering to the complaints, queries, and feedback of the customers regarding the bank and its services. Depending on their preferences, customers can reach out to the bank using online as well as offline modes.

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