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Citibank began operations in India way back in 1902. Started in Kolkata, it is one of the biggest foreign investor banks in the country today. Not just banking, Citigroup Global Services Limited (CGSL) is involved across industries like software, financial services, analytics and more.
The bank has won several awards for its excellence in various areas. Recently, Citibank won the title of “Best International Bank,” “Best Corporate & Investment Bank,” for 2019 at the Asiamoney Best Banks Awards for India.
Here, in this guide, you can find all that you need to know about the various ways to connect with the customer care team of Citibank.
About Citibank Customer Care
Citibank offers customers a service known as CitiPhone. Using this service, customers can avail the major banking services directly using any telephone number.
Customer Service Number: 1860 210 2484
Note that this number is available to all customers across India. Calls are charged based on local telephone rates, as determined by your telecom operator.
What are the services that can be availed by calling the customer care number?
Note that all services, except loans, are available 24 x 7, 365 days of the year. Enquiries on various loan products can be made from 9 am to 7 pm, Monday to Saturday, except on national holidays.
On calling the customer care number, you will reach the IVRS (Interactive Voice Response System) of Citibank and you can choose your preferred transaction by inputting the corresponding numbers.
Existing customers of Citibank can send an email to the customer care team by logging into their internet banking account. Once you log into your account, you can find the compose mail option available under the Quick Links menu. You can expect a reply from the customer care team in the shortest possible time.
Customers can receive information about their banking account and Citibank credit card by sending an SMS to 52484 or +91 98807 52484. Note that all SMSes are charged as per the rates fixed by your telecom plan.
Format for sending SMS
If you face any of the following scenarios:
You can get in touch with the customer care team immediately on the following numbers to block your card or lodge a complaint: 1800 267 2425 or +91 22 4955 2425
The customer service number to enquire about the status of your loan product or to find information/eligibility criteria of loans, dial the following number:
Enquiries on various loan products can be made from 9 am to 7 pm, Monday to Saturday, except on national holidays.
If you’re an overseas customer of Citibank, you can make use of the following numbers to contact the bank from your respective resident country.
8000-4884 (The number is toll-free post account opening)
1-800-248-4674 (Toll-free number post-account opening)1-866-703-2462 (Toll-free number pre-account opening)
00-800-2484 2484 (Toll-free)0808 101 7384 (Toll-free number pre-account opening)
1-800-225-7211 (Toll-free)800 101 2342 (Toll-free number pre-account opening)
8000-172-122 (Toll-free number pre-account opening)800-035703463 (Toll-free number post-account opening)
0800 032 2484 (Toll-free)
Toll-free: 1-800-248-4674 (Toll-free)1866 703 2462 (Toll-free number pre-account opening)
NRI customers can also send their queries to the customer service team via email using nrinfo[at]citi[dot]com for all pre-account opening questions. NRI customers can also connect with the customer care team by dialling the number +91-22-4955-2484. Note that calls to this number will be treated as an international call, and you will be charged accordingly.
Citibank offers an automated response generator tool on their site to answer customer queries. To use the Ask Me feature,
Citibank aims to provide customers with the best customer service solutions. The bank offers the following channels for customers to file a complaint or register their queries:
Level 1 – Customer Service Team
However, if you don’t receive a response within four bank working days or aren’t satisfied with the response, you can escalate the complaint to Citibank’s grievance redressal system.
Level 2 – Head of Customer Care
Submit your complaint via the web form available on Citibank’s website to the Head of customer care. You can expect a response within 2 working days.
Level 3 – Principal Nodal Officer
If you are still not satisfied with the response, raise the issue to Principal Nodal Officer at Citibank. You can write to the PNO using any one of the following ways:
Level 4 – Citibank Senior Management
If you are not satisfied with the responses, you can further escalate the issue directly to the Senior Management of Citibank. Use the web form available on Citibank’s website to write to senior management. You can expect a reply within two working days.
Level 5 – Reach out to the Banking Ombudsman
As per RBI’s Ombudsman Scheme of 2006, a customer can file a complaint with the ombudsman if he/she has not received a satisfactory reply from the bank within one month. You can find details about this scheme on the RBI website.
1. Can I send a registered mail to Citibank?
Yes. If you’re sending your complaint as a regular mail, then address it to: Citibank N.A., PO Box 4830, Anna Road Post Office, Chennai 600002, Tamil Nadu, India, If you’re sending a complaint as a registered mail, then use the following address:, Citibank N.A, Mail Room, ACROPOLIS, 9th Floor, Door No. 148 (Old No. 68), Dr. Radhakrishnan Salai, Mylapore, Chennai 600004, Tamil Nadu, India
2. I don’t want to receive any text messages from Citibank. What should I do?
Citibank shares key information about its products, offers, services to customers via SMS. If you don’t want to receive text messages from the bank, you can activate the Do Not Disturb facility. However, note that activating this service does not stop bank alert SMS, OTPs sent via text messages and other key information. You only stop receiving marketing and promotional calls and text from the bank.
3. Can I contact Citibank on social media channels?
Yes. Citibank is available on all the social media platforms to provide customers with the latest information about their products, services and offers. You can also send your query to the social media team as a direct message.
4. How can I find the nearest Citibank branch/ATM?
There are two ways to locate the nearest branch or ATM. Use the Branch/ATM locator facility available on the official website of Citibank Send an SMS ATM Space Location to 52484 or +91 98807 52484
5. Are calls to Citibank customer care number chargeable?
Yes. Calls are charged as per your telecom plan.
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