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Punjab National Bank Customer Care Number

Punjab National Bank customers can dial 1800 180 2222 or 1800 103 2222 to get a resolution for any banking related queries or concerns.

Punjab National Bank always prioritises customer satisfaction and its customer service set-up is proof of this. Customers of the bank can easily raise complaints, reach out for queries or lodge grievances with the customer care department of the bank. To reach out to the bank’s customer care, customers can make use of toll-free helpline numbers, online complaint forms, feedback forms, emails, SMS, etc.

Punjab National Bank Customer Care Toll-free Number

Punjab National Bank Customer Care

Punjab National bank customers can reach out to the bank’s customer care for balance enquiry, hot listing of lost or stolen credit or debit card, ATM issues such as non-disbursement of cash or any other query regarding their account. Here are the customer care contact details:

For balance enquiry of their savings account/current accounts, PNB customers can call the following numbers:

What is the email id for Punjab National Bank customer care?

PNB allows its customers to send in their queries, concerns, complaints, or grievances through email to its customer care department. Customers should ensure to make use of their bank registered email ID while mailing their concerns to the bank.  PNB customer care staff will then address the issue within a maximum timeline of 48 hours from receipt of the email.

  • The PNB customer care email ID is: care[at]pnb[dot]co[dot]in
  • For credit card customers, issues regarding credit cards can be mailed at complaint[at]pnb[dot]co[dot]in
  • In case a customer has complaints or issues on a particular PNB banking product, the same can be sent to the below-mentioned email ids:
    • For issues on online payments: itdibs[at]pnb[dot]co[dot]in
    • For issues on internet banking: ibshelpdesk[at]pnb[dot]co[dot]in

How to raise online complaints to Punjab National Bank?

PNB also has an online complaints forum where customers can report their complaints or concerns. This requires minimal efforts and customers can expect issues to be resolved at the earliest through this channel. The bank has provided a complaint form on its official website for easy access. Customers must fill this form with details of their grievances, queries, complaints, or feedback.

It is important that customers write their registered email id at the end of the complaint form to ensure that response to the query is received on their email. Additionally, customers can also make use of the ‘Online Complaint Cum Feedback Kiosk’ available at the bank’s head office or office of the field general manager.

Recommended read – Punjab National Bank personal loan customer care

How to escalate complaints at Punjab National Bank?

In case a customer’s query or concern remains unanswered or he/she gets an unsatisfactory response after contacting the different customer care communication modes, then he/she can escalate the issue to the bank’s higher authorities. These include the nodal officer, general manager, etc. Here are the contact details of the same:

Nodal Officer

Principal Nodal Officer (General Manager),

Punjab National Bank

Head Office – 5, Sansad Marg, New Delhi, India 110001

Contact Number – +91-11-23716185 Fax Number – +91 11 2332 3707

Email ID: – care[at]pnb[dot]co[dot]in

What is the customer care number for Punjab National Bank credit card customers?

PNB credit card customers can use any of the below-mentioned numbers for emergency credit card services like hotlisting of credit cards, reporting loss or theft of credit card, etc.:

Customers can also use the below-mentioned postal address to reach out to credit card customer care with their queries and concerns:


Credit Card Processing Centre,

11th Floor, Atma Ram House,

1 Tolstoy Marg,

New Delhi –110001

About Punjab National Bank

Punjab National Bank was incorporated on 12th April 1895 and is today one of India’s most well-established banks. The bank boasts of a strong network of more than 80 million customers, 10681 ATMs, 6937 branches spread across 764 cities in India. The bank has shown consistent growth over the past few years and is known to be established on strong fundamentals.


With a competitive banking environment and higher customer expectations, Punjab National Bank is one of the few banks in the country that is highly focused on customer satisfaction. The bank ensures a variety of channels for customers to reach out to the customer care department with their queries and concerns.

Punjab National Bank Customer Care FAQs

1. How can I talk to PNB customer care?

To talk to PNB customer care, you can call on 1800 180 2222 or 1800 103 2222 (Toll-Free) or 0120 2490000 (Tolled number).

2. Is PNB customer service 24 hours?

Yes, PNB customer care toll-free number 1800 180 2222 or 1800 103 2222 is available 24/7 and 365 days.

3. How can I complain in PNB?

To complain in PNB, you can dial 1800 180 2222 or 1800 103 2222 toll-free numbers or on 0120 2490000 (Tolled number).

4. How can I check my PNB account balance?

To check your PNB account balance, you can give a missed call to the bank’s toll-free number 1800 180 2223 and tolled number 0120-2303090. You will get the account balance through SMS.

5. Where is PNB head office?

Punjab National Bank is headquartered in New Delhi, India.

6. How can I check my PNB mini statement online?

You can check your PNB mini statement by giving a missed call to 1800-180-2223 or 0120-2303090, or sending 'MINSTMTAccount Number' to 5607040. You can also download the same using PNB mobile application or by logging in to PNB net banking website.

7. How can I know my customer ID of PNB?

Your customer ID for PNB will be available on the first page of the bank’s passbook. You can also get your customer ID on the bank’s welcome letter which is given at the time of opening an account.

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