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Punjab National Bank Customer Care Number

Punjab National Bank is India’s first Swadeshi Bank that was incorporated on 12th April 1895. The bank has a strong network base of over 80 million customers, 10681 ATMs, 6937 branches across 764 cities around the country. The bank has been on a consistent growth path for many years and has been successful since its inception.

Customers of Punjab National Bank can easily file their grievances, queries or complaints and the customer care executives would resolve their issues. Customers can reach to the bank’s customer care through toll-free helpline numbers, online complaints, feedback forms, emails, SMS, etc.

Punjab National Bank 24*7 Customer Care Toll-Free Number

Punjab National Bank Customer Care

Customers can reach out to the customer care for balance enquiry, hot-listing the lost or damaged credit or debit card, non-disbursement of cash from ATM or for any other issue. Given below are the following numbers which can be contacted:

PNB customers can call on the following numbers for balance enquiry of their savings account/current accounts:

Punjab National Bank Credit Card Customer Care

PNB credit card customers can call any of the following numbers for emergency credit card services such as hot-listing credit cards, report loss or misuse of the credit card, etc.

Punjab National Bank Housing Finance Customer Care

PNB housing finance customers can call any of the following numbers to get answers to their queries:

Punjab National Bank Customer Care Email Address

Customers can also email their queries, grievances, complaints or feedback to the customer care executives of Punjab National Bank. It is recommended that customers should use their bank registered email ID to mail their concerns.  PNB customer care executives would address the issue within 48 hours of receiving the email.

PNB customer care ID: care[at]pnb[dot]co[dot]in

For issues related to Credit Cards: If a customer has credit card related queries or concerns, then they can mail on complaint[at]pnb[dot]co[dot]in

If a customer has complaints or issues regarding a particular PNB banking product, then they can also send a mail on the given below email IDs:

  • For issues related to online payments: itdibs[at]pnb[dot]co[dot]in
  • For issues related to internet banking: ibshelpdesk[at]pnb[dot]co[dot]in

PNB Online Complaints Feedback Form

PNB also offers complaint forms to its customers so that they can report their concerns without putting much effort into getting their issues resolved. The complaint form is available on the official website of the Punjab National Bank. Customers can fill this form with their queries, complaints, grievances or feedback.

Customers must mention their registered email id in the end to receive the reply over their email. As an alternative, customers can also use the ‘Online Complaint Cum Feedback Kiosk’ given at the Head Office or Field General Manager Office of Punjab National Bank.

Punjab National Bank Redressal of Complaints and Grievance System

As part of Punjab National Bank's grievance redressal system, if a customer is not happy with the solution provided by the customer care centre, then he or she can always escalate the complaint. As per the escalation matrix, the different stages of a complaint are:

  • Level 1: Call the customer care centre, send an email, or approach the branch manager with the concern.
  • Level 2: If the customer is unsatisfied with the solution provided, he or she can approach the zonal manager of respective region or the general manager of the head office.
  • Level 3: Customers can approach the nodal officer or the principal nodal officer for a resolution of their complaint.
  • Level 4: If the nodal officer or the principal nodal officer is unable to provide with a satisfactory solution, customers can then approach the banking ombudsman for their region.

Given below are the contact details of the higher authorities:

Nodal Officer

Principal Nodal Officer (General Manager),

Punjab National Bank

Head Office – 5, Sansad Marg, New Delhi, India 110001

Contact Number – +91-11-23716185, Fax Number – +91 11 2332 3707

Email ID: – care[at]pnb[dot]co[dot]in

PNB Postal Address for Credit Card Assistance


Credit Card Processing Centre,

11th Floor, Atma Ram House,

1 Tolstoy Marg,

New Delhi –110001

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