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Punjab National Bank is India’s first Swadeshi Bank that was incorporated on 12th April 1895. The bank has a strong network base of over 80 million customers, 10681 ATMs, 6937 branches across 764 cities around the country. The bank has been on a consistent growth path for many years and has been successful since its inception.
Customers of Punjab National Bank can easily file their grievances, queries or complaints and the customer care executives would resolve their issues. Customers can reach to the bank’s customer care through toll-free helpline numbers, online complaints, feedback forms, emails, SMS, etc.
About Punjab National Bank Customer Care
Customers can reach out to the customer care for balance enquiry, hot-listing the lost or damaged credit or debit card, non-disbursement of cash from ATM or for any other issue. Given below are the following numbers which can be contacted:
PNB customers can call on the following numbers for balance enquiry of their savings account/current accounts:
PNB credit card customers can call any of the following numbers for emergency credit card services such as hot-listing credit cards, report loss or misuse of the credit card, etc.
PNB housing finance customers can call any of the following numbers to get answers to their queries:
Customers can also email their queries, grievances, complaints or feedback to the customer care executives of Punjab National Bank. It is recommended that customers should use their bank registered email ID to mail their concerns. PNB customer care executives would address the issue within 48 hours of receiving the email.
PNB customer care ID: care[at]pnb[dot]co[dot]in
For issues related to Credit Cards: If a customer has credit card related queries or concerns, then they can mail on complaint[at]pnb[dot]co[dot]in
If a customer has complaints or issues regarding a particular PNB banking product, then they can also send a mail on the given below email IDs:
PNB also offers complaint forms to its customers so that they can report their concerns without putting much effort into getting their issues resolved. The complaint form is available on the official website of the Punjab National Bank. Customers can fill this form with their queries, complaints, grievances or feedback.
Customers must mention their registered email id in the end to receive the reply over their email. As an alternative, customers can also use the ‘Online Complaint Cum Feedback Kiosk’ given at the Head Office or Field General Manager Office of Punjab National Bank.
As part of Punjab National Bank's grievance redressal system, if a customer is not happy with the solution provided by the customer care centre, then he or she can always escalate the complaint. As per the escalation matrix, the different stages of a complaint are:
Given below are the contact details of the higher authorities:
Principal Nodal Officer (General Manager),
Punjab National Bank
Head Office – 5, Sansad Marg, New Delhi, India 110001
Contact Number – +91-11-23716185, Fax Number – +91 11 2332 3707
Email ID: – care[at]pnb[dot]co[dot]in
PNB Postal Address for Credit Card Assistance
Credit Card Processing Centre,
11th Floor, Atma Ram House,
1 Tolstoy Marg,
New Delhi –110001
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