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SBI Customer Care Number in India
SBI bank account holders can reach out to the bank’s 24/7 customer care number for queries, feedback or complaints. Here are the two toll-free numbers of SBI customer support:
The bank also has a chargeable customer care number for its customers:
About SBI customer care
SBI has a 24/7 customer care set-up that helps customers with resolutions to any banking related questions or issues. An SBI bank account holder can contact the bank’s customer care toll-free number for an issue or to receive any information.
SBI customer care through SMS
SBI bank has an SMS service for customers who wish to reach out to the bank’s customer care department. The table below shows the SMS codes of the commonly requested services:\
| Number | Message | Purpose |
|---|---|---|
8008202020 | UNHAPPY | File a complaint |
9223766666 | BAL | Check your balance |
9223866666 | MSTMT | Mini Statement |
567676 | BLOCK | Block your ATM Card |
567676 | PIN | Generate new ATM PIN |
SBI customer care on missed call (SBI Quick)
SBI account holders can also make use of the SBI Quick service to get their queries addressed such as balance enquiry, statement request, cheque book request, etc. For this, an account holder must register for the service. This can be done by sending an SMS REG
| Service | Mobile Number |
|---|---|
Balance Enquiry | |
Mini Statement | |
Cheque Book Request |
SBI customer care at branches
Customers can also visit their nearest SBI branch for getting their questions and complaints addressed. For locating the nearest branch, customers can visit SBI’s official website and search for the same using the area name or pin code.
Additional read – SBI care loan customer care number
What is the escalation contact for SBI customer care?
In case a customer is not satisfied with the resolution offered by SBI bank customer care via call, text message or branch staff, he/she can escalate the issue by reaching out to the nodal officer of their area. Here are the details:
Escalation 1:
| Area | Address | Phone No | Email ID |
|---|---|---|---|
AHMEDABAD | Local Head Office, Bhadra, Ahmedabad, 380001 | agmcustomer[dot]lhoahm[at]sbi[dot]co[dot]in | |
KOLKATA | Local Head Office, Samridhi Bhavan, 1, Strand Road, Kolkata, 700001 | agmcustomer[dot]lhokol[at]sbi[dot]co[dot]in | |
BHOPAL | Local Head Office, Hosangabad Road, BHOPAL, 462011 | agmcustomer[dot]lhobho[at]sbi[dot]co[dot]in | |
BHUBANESWAR | Local Head Office, III/I, Pt. J L Nehru Marg, 751001 | agmcustomer[dot]lhobhu[at]sbi[dot]co[dot]in | |
CHANDIGARH | Local Head Office, Sector 17 A, Chandigarh, 160017 | agmcustomer[dot]lhocha[at]sbi[dot]co[dot]in | |
CHENNAI | Local Head Office, Circle Top House, 16, College lane, Chennai, 600006 | agmcustomer[dot]lhoche[at]sbi[dot]co[dot]in | |
DELHI | State Bank of India Local Head Office, 11, Sansad Marg, New Delhi 110 001 | agmcustomer[dot]lhodel[at]sbi[dot]co[dot]in | |
GUWAHATI | State Bank of India Local Head Office, G.S. Road, P.O. Assam | agmcustomer[dot]lhoguw[at]sbi[dot]co[dot]in | |
HYDERABAD | State Bank of India Local Head Office, Bank Street, Koti, Hyderabad – 500 095 | agmcustomer[dot]lhohyd[at]sbi[dot]co[dot]in | |
LUCKNOW | State Bank of India Local Head Office, Moti Mahal Marg, Lucknow- 226 001 | agmcustomer[dot]lholuc[at]sbi[dot]co[dot]in | |
MUMBAI | State Bank of India Local Head office, “Synergy”, Plot No. C-6, ‘G” Block, Bandra Kurla Complex, Bandra(E), Mumbai | agmcustomer[dot]lhomum[at]sbi[dot]co[dot]in | |
PATNA | State Bank of India Local Head Office, Judges Court Road, Patna – 800 001 | agmcustomer[dot]lhopat@ sbi.co.in | |
THIRUVANANTHAPURAM | State Bank of India Local Head Office, S.S. Kovli Road, Thampanoor, | agmcustomer[dot]lhotri[at]sbi[dot]co[dot]in |
The contact details of the Principal Nodal Officer of SBI bank are:
General Manager
Customer Service, State Bank of India,
State Bank Bhavan, 6th Floor
Madam Cama Road, Mumbai 400 021,
Fax: 022 22742431
Escalation 2: If a customer is not with the solution offered by the above-mentioned nodal offices, he/she can contact the deputy general manager of SBI’s customer care unit. Here are the contact details:
The Deputy General Manager
Customer Service Department,
State Bank of India,
State Bank Bhavan, 16th Floor
Madam Cama Road, Mumbai 400 021,
Fax: 022 22742431, Email: customercare[at]sbi[dot]co[dot]in
How to contact SBI personal loan customer care?
To contact SBI personal loan customer care department, customers can place a call at the following toll-free numbers:
- 1800-11-2211
- 1800-425-3800
- 080-26599990 (toll-number)
About SBI
State Bank of India (SBI) is the largest public sector bank in India offering a range of banking products and services including savings accounts, fixed deposits, credit cards, loans, etc. SBI recently merged its associate banks to form a consolidation in the Indian banking sector. The merged banks include the State bank of Bikaner & Jaipur, State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala and State Bank of Travancore and Bharatiya Mahila Bank. With 24000 branches, 60000 ATMs with more than 420 million customers across the world, the bank boasts of a widespread network with a global presence.
Conclusion
With multiple access channels, SBI’s customer care division ensures that the queries and concerns of customers are easily addressed and on time. The bank ensures fast issue resolution for maximum customer satisfaction with the help of all the customer care channels mentioned above.
SBI Customer Care FAQs
1. How can I call SBI customer care?
You can call SBI's 24X7 customer care helpline number at 1800-11-2211 (toll-free), 1800-425-3800 (toll-free) or 080-26599990.
2. How can I complain to SBI?
To complain to SBI, you can call on the bank’s toll-free customer care number at 1800-425-3800, 1800-11-22-11, or 080-26599990. You can also complain through an SMS 'UNHAPPY' and send it to 8008-20-20-20.
3. How can I dispute my SBI transaction?
If you wish to dispute an SBI transaction and request an investigation, you can contact the bank’s helpline or write an email to chargeback[at]sbicard[dot]com.
4. Where is SBI head office?
SBI has its headquarters in Mumbai, India.
5. How can I get a refund from SBI?
To request a refund from SBI, you can contact the bank’s 24/7 customer care number at 1800-425-3800, 1800-11-22-11, or 080-26599990.
6. How do I cancel my SBI complaint?
You can cancel your SBI complaint by calling the customer care toll-free numbers 1800 425 3800, 1800 11 22 11 or 080-26599990 (Toll Number). You can also do so by sending SMS “UNHAPPY” to 8008 20 20 20.
7. Where can I escalate a complaint to SBI?
You can lodge/post your grievance online on the Bank's website or by contacting the city-wise nodal officer contact.
