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Standard Chartered Bank is one of the biggest international banks in India, with over 100 branches spread across 43 cities. The bank has been operational in the country since 1858 and offers institutional banking services, corporate banking services, commercial and retail banking services as well as private banking services.
About Standard Chartered Bank Customer Care
The bank’s customer service motto is – Customers and clients come first. Combining their global expertise with local knowledge, Standard Chartered offers a wide range of products and services to meet the banking needs of various customers. The bank offers a wide range of customer channels to ensure that all customers have the best possible experience when they bank with Standard Chartered.
The bank was awarded the title of “Most Innovative Digital Bank in India” for the year 2018 at the International Finance Awards and the “Best Private Bank in India” for 2017 at the Asian Private Banker Awards.
Helpline Numbers for Personal Banking
From the 1st of April 2019, Standard Chartered has made its customer care services via phone available from 7.00 am to 11.00 pm. Note that emergency services like reporting unauthorized transactions on credit cards, reporting a lost card, to stop payment and charge disputes continue to be addressed 24 x 7.
Here are the customer care numbers for personal banking customers:
Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, and Pune
6601 4444/ 3940 4444
Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara
6601 444 / 3940 4444
011 - 39404444 / 011 - 66014444
Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthapuram, Visakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur
1800 345 1000
1800 345 5000
*Note that the helpline numbers starting with 1800 are available only for domestic customers. It doesn’t work for international customers. All other numbers need to be prefixed by the local STD code.
Premium banking customer care lines are open seven days a week and 24 hours every day.
Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune
Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Coimbatore, Ernakulam, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara
Gurgaon & Noida
Jalgaon, Guwahati, Cuttack, Mysore,Thiruvananthapuram, Visakhapatnam, Proddatur, Dehradun, Mathura, Saharanpur, Thane
1800 425 1000
Siliguri (Toll-free, call from BSNL lines only)
*Note that the helpline numbers starting with 1800 are available only for domestic customers. It doesn’t work for international customers.
Priority banking customer care lines are open seven days a week and 24 hours every day.
Customer Care Number
Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Coimbatore, Ernakulam, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot,Surat, Vadodara
Dehradun, Guwahati, Howrah, Jalgaon, Mathura, Proddatur,Mathura, Saharanpur, Siliguri, Thane
1800 525 8390
Helpline Numbers for Corporate, Commercial and Institutional Banking Clients
Standard Chartered offers separate helpline numbers for corporate, commercial and institutional banking customers. The toll-free numbers are:
1800 266 2888/1800 103 2888
Besides calling the customer care team, Standard Chartered bank customers can also write their queries/complaints to the team at customer[dot]care[at]sc[dot]com.
Priority banking customers can write to the team at priority[dot]banking[at]sc[dot]com.
Corporate customers can also get in touch with the bank directly at the following addresses or via emails:
Client Services Group, CRESCENZO Building, 3rd floor, C-38/39, G-Block, Behind MCA Club, Bandra Kula Complex, Bandra (E), Mumbai 400051.
Client Services Group, 2nd Floor, Building No. 7A, DLF Cyber City, Sector 24/25/25A, Gurgaon 122002
The hours of operation of the customer care team at the above addresses are from 9:00 am to 6:00 pm, Monday to Saturday. Closed on 2nd and 4th Saturdays, Sundays and bank holidays.
Standard Chartered offers a 24-hour SMS service to all customers, available on all days except national holidays.
SMS “SERVICE” to 99800 33333 to connect with the customer care team.
If you want to contact the customer care team to report a lost card, an unauthorized transaction, an incorrect amount, or any other credit card fraud, make sure to contact the customer service team using any of the following numbers, depending on your location.
You can also download the dispute form available on the Standard Chartered site and mail it to card[dot]services[at]sc[dot]com.
Standard Chartered Customer Care Number for Loans
The customer care number for loans is the same as the regular customer care numbers mentioned above. Once you’re connected to the IVR, key the appropriate numbers to get connected with the loan department.
Standard Chartered offers toll-free numbers for customers to connect with the bank from overseas. Here is the list of international banking toll-free numbers for Standard Chartered.
International Toll-free Banking Numbers
United Arab Emirates
United States of America (New York)
Customers from other countries can use the following number to connect with the customer care team.
Others - +91 80 42896753 (International ISD rates are applicable)
Standard Chartered also offers a live chat option on its site and mobile app to help banking customers connect with the customer care team. You can choose any of the following chat options:
Standard Chartered offers a robust and transparent mechanism for customers to submit their grievances to the bank. If you have not received satisfactory responses to your queries and complaints to the customer care channels, you can write to the nodal officers using the following contact details: firstname.lastname@example.org. You can also find a list of the various nodal officers by region on the Standard Chartered website.
Alternatively, you can also contact the head of customer care at Head.Service@sc.com or Principal.NodalOfficer@sc.com. The contact numbers for nodal officers are 080 – 42896718/ 080 – 28089025.
1. I have not received a response from the grievance Redressal team. What can I do?
If your grievance is still not addressed, you can raise the concern to the senior management team by sending an email to Countryhead.Retailbanking@sc.com. If your query remains unanswered or if you have not received a satisfactory response within 30 days, you can file a complaint with the Banking Ombudsman. You can find details about this scheme on the website of the Reserve Bank of India.
2. What is the address of the corporate office of Standard Chartered?
Customers can send in their complaints to the Standard Chartered customer care service via the following address: Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai – 600 001
3. What are the ways to connect with the Standard Chartered customer care team?
Customers can connect with the customer service team using any one of the following channels:
4. Can I connect with the customer care team on social media?
Yes. Standard Chartered has an active Facebook page with the id “Standard Chartered India”. You can send a direct message to the bank on Facebook to get replies to your queries.
5. How can I find the nearest Standard Chartered branch?
Make use of the branch locator available on the site to locate your nearest branch/ATM.
6. How do I register a complaint online?
Standard Chartered offers an online customer complaint form where you can register your complaint. Once your complaint is processed, the team will get in touch with you.
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