Standard Chartered Bank Customer Care

Standard Chartered Bank Customer Care 24*7 Customer Care Toll-Free Number

The bank’s customer service motto is – Customers and clients come first. Combining their global expertise with local knowledge, Standard Chartered offers a wide range of products and services to meet the banking needs of various customers. The bank offers a wide range of customer channels to ensure that all customers have the best possible experience when they bank with Standard Chartered.

The bank was awarded the title of “Most Innovative Digital Bank in India” for the year 2018 at the International Finance Awards and the “Best Private Bank in India” for 2017 at the Asian Private Banker Awards.

Standard Chartered Customer Care Toll-free Numbers

Helpline Numbers for Personal Banking

From the 1st of April 2019, Standard Chartered has made its customer care services via phone available from 7.00 am to 11.00 pm. Note that emergency services like reporting unauthorized transactions on credit cards, reporting a lost card, to stop payment and charge disputes continue to be addressed 24 x 7.

Here are the customer care numbers for personal banking customers:

*Note that the helpline numbers starting with 1800 are available only for domestic customers. It doesn’t work for international customers. All other numbers need to be prefixed by the local STD code.

Helpline Numbers for Premium Banking Customers

Premium banking customer care lines are open seven days a week and 24 hours every day.

*Note that the helpline numbers starting with 1800 are available only for domestic customers. It doesn’t work for international customers.

Helpline Numbers for Priority Banking Customers

Priority banking customer care lines are open seven days a week and 24 hours every day.

Helpline Numbers for Corporate, Commercial and Institutional Banking Clients

Standard Chartered offers separate helpline numbers for corporate, commercial and institutional banking customers. The toll-free numbers are:

1800 266 2888/1800 103 2888

Standard Chartered Customer Support by Email

Besides calling the customer care team, Standard Chartered bank customers can also write their queries/complaints to the team at customer[dot]care[at]sc[dot]com.

Priority banking customers can write to the team at priority[dot]banking[at]sc[dot]com.

Corporate customers can also get in touch with the bank directly at the following addresses or via emails:

At Mumbai 

Client Services Group, CRESCENZO Building, 3rd floor, C-38/39, G-Block, Behind MCA Club, Bandra Kula Complex, Bandra (E), Mumbai 400051.

straight2bank[dot]in[at]sc[dot]com 

At Gurgaon 

Client Services Group, 2nd Floor, Building No. 7A, DLF Cyber City, Sector 24/25/25A, Gurgaon 122002

delhi[dot]csc[at]sc[dot]com 

The hours of operation of the customer care team at the above addresses are from 9:00 am to 6:00 pm, Monday to Saturday. Closed on 2nd and 4th Saturdays, Sundays and bank holidays.

Standard Chartered Customer Support by SMS

Standard Chartered offers a 24-hour SMS service to all customers, available on all days except national holidays.

SMS “SERVICE” to 99800 33333 to connect with the customer care team.

Standard Chartered Credit Card Customer Care Number

If you want to contact the customer care team to report a lost card, an unauthorized transaction, an incorrect amount, or any other credit card fraud, make sure to contact the customer service team using any of the following numbers, depending on your location.

*Note that the helpline numbers starting with 1800 are available only for domestic customers. It doesn’t work for international customers. All other numbers need to be prefixed by the local STD code.

You can also download the dispute form available on the Standard Chartered site and mail it to card[dot]services[at]sc[dot]com.

Standard Chartered Customer Care Number for Loans

The customer care number for loans is the same as the regular customer care numbers mentioned above. Once you’re connected to the IVR, key the appropriate numbers to get connected with the loan department.

Standard Chartered Customer Care for NRIs

Standard Chartered offers toll-free numbers for customers to connect with the bank from overseas. Here is the list of international banking toll-free numbers for Standard Chartered.

Customers from other countries can use the following number to connect with the customer care team.

Others - +91 80 42896753 (International ISD rates are applicable)

Standard Chartered Live Chat

Standard Chartered also offers a live chat option on its site and mobile app to help banking customers connect with the customer care team. You can choose any of the following chat options:

• Video Chat – You can start a video session with a customer care consultant
• Audio Chat – It’s a great option for those who are seeking help from the customer care team while on the move
• Text Chat – Use the live message service to type in your queries to the customer care consultants

Standard Chartered Grievance Redressal Mechanism

Standard Chartered offers a robust and transparent mechanism for customers to submit their grievances to the bank. If you have not received satisfactory responses to your queries and complaints to the customer care channels, you can write to the nodal officers using the following contact details: nodal.officer@sc.com. You can also find a list of the various nodal officers by region on the Standard Chartered website.

Alternatively, you can also contact the head of customer care at Head.Service@sc.com or Principal.NodalOfficer@sc.com. The contact numbers for nodal officers are 080 – 42896718/ 080 – 28089025.

FAQs on Standard Chartered Customer Care