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Standard Chartered Bank Customer Care Number

Standard Chartered Bank is one of the biggest international banks in India, with over 100 branches spread across 43 cities. The bank has been operational in the country since 1858 and offers institutional banking services, corporate banking services, commercial and retail banking services as well as private banking services.

Standard Chartered Bank Customer Care 24*7 Customer Care Toll-Free Number

Standard Chartered Bank Customer Care

The bank’s customer service motto is – Customers and clients come first. Combining their global expertise with local knowledge, Standard Chartered offers a wide range of products and services to meet the banking needs of various customers. The bank offers a wide range of customer channels to ensure that all customers have the best possible experience when they bank with Standard Chartered.

The bank was awarded the title of “Most Innovative Digital Bank in India” for the year 2018 at the International Finance Awards and the “Best Private Bank in India” for 2017 at the Asian Private Banker Awards.

Standard Chartered Customer Care Toll-free Numbers

Helpline Numbers for Personal Banking

From the 1st of April 2019, Standard Chartered has made its customer care services via phone available from 7.00 am to 11.00 pm. Note that emergency services like reporting unauthorized transactions on credit cards, reporting a lost card, to stop payment and charge disputes continue to be addressed 24 x 7.

Here are the customer care numbers for personal banking customers:

CitiesCustomer Care Number

Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, and Pune

6601 4444/ 3940 4444

Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara

6601 444 / 3940 4444

Gurgaon, Noida

011 - 39404444 / 011 - 66014444

Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthapuram, Visakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur

1800 345 1000

Siliguri

1800 345 5000

*Note that the helpline numbers starting with 1800 are available only for domestic customers. It doesn’t work for international customers. All other numbers need to be prefixed by the local STD code.

Helpline Numbers for Premium Banking Customers

Premium banking customer care lines are open seven days a week and 24 hours every day.

CitiesCustomer Care Number

Ahmedabad, Bengaluru, Chennai, Hyderabad,
Kolkata, Mumbai, New Delhi, Pune

66011500
39401500

Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Coimbatore, Ernakulam, Indore, Jaipur, Jalandhar,
Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara

6601150
3940150

Gurgaon & Noida

011-66011500
011-39401500

Jalgaon, Guwahati, Cuttack, Mysore,Thiruvananthapuram, Visakhapatnam, Proddatur, Dehradun, Mathura, Saharanpur, Thane

1800 425 1000

Siliguri (Toll-free, call from BSNL lines only)

1800 345 5000

*Note that the helpline numbers starting with 1800 are available only for domestic customers. It doesn’t work for international customers.

Helpline Numbers for Priority Banking Customers

Priority banking customer care lines are open seven days a week and 24 hours every day.

CitiesCustomer Care Number

Cities

Customer Care Number

Ahmedabad, Bengaluru, Chennai, Hyderabad,
Kolkata, Mumbai, New Delhi, Pune

66012424
39402424

Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Coimbatore, Ernakulam, Indore, Jaipur, Jalandhar,
Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot,Surat, Vadodara

6601242
3940242

Gurgaon & Noida

011-66012424
011-39402424

Dehradun, Guwahati, Howrah, Jalgaon, Mathura, Proddatur,Mathura, Saharanpur, Siliguri, Thane

1800 525 8390

Helpline Numbers for Corporate, Commercial and Institutional Banking Clients

Standard Chartered offers separate helpline numbers for corporate, commercial and institutional banking customers. The toll-free numbers are:

1800 266 2888/1800 103 2888

Standard Chartered Customer Support by Email

Besides calling the customer care team, Standard Chartered bank customers can also write their queries/complaints to the team at customer[dot]care[at]sc[dot]com.

Priority banking customers can write to the team at priority[dot]banking[at]sc[dot]com.

Corporate customers can also get in touch with the bank directly at the following addresses or via emails:

At Mumbai 

Client Services Group, CRESCENZO Building, 3rd floor, C-38/39, G-Block, Behind MCA Club, Bandra Kula Complex, Bandra (E), Mumbai 400051.

straight2bank[dot]in[at]sc[dot]com 

At Gurgaon 

Client Services Group, 2nd Floor, Building No. 7A, DLF Cyber City, Sector 24/25/25A, Gurgaon 122002

delhi[dot]csc[at]sc[dot]com 

The hours of operation of the customer care team at the above addresses are from 9:00 am to 6:00 pm, Monday to Saturday. Closed on 2nd and 4th Saturdays, Sundays and bank holidays.

Standard Chartered Customer Support by SMS

Standard Chartered offers a 24-hour SMS service to all customers, available on all days except national holidays.

SMS “SERVICE” to 99800 33333 to connect with the customer care team.

Standard Chartered Credit Card Customer Care Number

If you want to contact the customer care team to report a lost card, an unauthorized transaction, an incorrect amount, or any other credit card fraud, make sure to contact the customer service team using any of the following numbers, depending on your location.

CitiesCustomer Care Number

Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, and Pune

6601 4444/ 3940 4444

Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara

6601 444 / 3940 4444

Gurgaon, Noida

011 - 39404444 / 011 - 66014444

Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthapuram, Visakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur

1800 345 1000

Siliguri

1800 345 5000

*Note that the helpline numbers starting with 1800 are available only for domestic customers. It doesn’t work for international customers. All other numbers need to be prefixed by the local STD code.

You can also download the dispute form available on the Standard Chartered site and mail it to card[dot]services[at]sc[dot]com.

Standard Chartered Customer Care Number for Loans

The customer care number for loans is the same as the regular customer care numbers mentioned above. Once you’re connected to the IVR, key the appropriate numbers to get connected with the loan department.

Standard Chartered Customer Care for NRIs

Standard Chartered offers toll-free numbers for customers to connect with the bank from overseas. Here is the list of international banking toll-free numbers for Standard Chartered.

International Toll-free Banking Numbers

Country

Toll-free Number

Bahrain

80801129

Canada

8772185618

Hong Kong

800905108

Malaysia

1800815063

Philippines

180011101121

Singapore

8001012407

United Arab Emirates

8000177750

United Kingdom

08081019144

United States of America (New York)

8773021657

Customers from other countries can use the following number to connect with the customer care team.

Others - +91 80 42896753 (International ISD rates are applicable)

Standard Chartered Live Chat

Standard Chartered also offers a live chat option on its site and mobile app to help banking customers connect with the customer care team. You can choose any of the following chat options:

  • Video Chat – You can start a video session with a customer care consultant
  • Audio Chat – It’s a great option for those who are seeking help from the customer care team while on the move
  • Text Chat – Use the live message service to type in your queries to the customer care consultants

Standard Chartered Grievance Redressal Mechanism

Standard Chartered offers a robust and transparent mechanism for customers to submit their grievances to the bank. If you have not received satisfactory responses to your queries and complaints to the customer care channels, you can write to the nodal officers using the following contact details: nodal.officer@sc.com. You can also find a list of the various nodal officers by region on the Standard Chartered website.

Alternatively, you can also contact the head of customer care at Head.Service@sc.com or Principal.NodalOfficer@sc.com. The contact numbers for nodal officers are 080 – 42896718/ 080 – 28089025.

FAQs on Standard Chartered Customer Care

1. I have not received a response from the grievance Redressal team. What can I do?

If your grievance is still not addressed, you can raise the concern to the senior management team by sending an email to Countryhead.Retailbanking@sc.com. If your query remains unanswered or if you have not received a satisfactory response within 30 days, you can file a complaint with the Banking Ombudsman. You can find details about this scheme on the website of the Reserve Bank of India.

2. What is the address of the corporate office of Standard Chartered?

Customers can send in their complaints to the Standard Chartered customer care service via the following address: Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai – 600 001

3. What are the ways to connect with the Standard Chartered customer care team?

Customers can connect with the customer service team using any one of the following channels:

  • Phone
  • Email
  • Live chat
  • Or using the online complaint form available on the website

4. Can I connect with the customer care team on social media?

Yes. Standard Chartered has an active Facebook page with the id “Standard Chartered India”. You can send a direct message to the bank on Facebook to get replies to your queries.

5. How can I find the nearest Standard Chartered branch?

Make use of the branch locator available on the site to locate your nearest branch/ATM.

6. How do I register a complaint online?

Standard Chartered offers an online customer complaint form where you can register your complaint. Once your complaint is processed, the team will get in touch with you.

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