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Indian Bank is one of the top public sector banks in the country. It has a long history of over 100 years and was launched in 1907 and is headquartered in Chennai. The bank has over 2900 branches spread across the country and employs over 20,000 employees. Indian Bank also has overseas branches operating in Jaffna, Colombo and Singapore. From 1st April 2020, Indian Bank will be merged with Allahabad Bank and will become the seventh largest bank in the country, following the merger.
Here, in this guide, we give you all that you need to know about the customer care channels of Indian Bank – ways to get in touch with the customer care team, toll-free numbers, grievance redressal, and more.
About Indian Bank Bank Customer Care
Customers of Indian Bank can get in touch with the customer care team using the following national toll-free number: 1800 425 00 000/ 1800 425 4422
Note that the toll-free numbers are available 24 x 7 and 365 days of the year.
Customers can also get in touch with Indian Bank using the following email ids:
Department | Email ID |
---|---|
Head Office | indmail[at]indianbank[dot]co[dot]in |
Accounts Department | hoaccounts[at]indianbank[dot]co[dot]in |
Bank Assurance Centre | basc[at]indianbank[dot]co[dot]in |
Banking Operations Department | hobod[at]indianbank[dot]co[dot]in |
Board Department | ibboard[at]indianbank[dot]co[dot]in, boardsect[at]indian-bank[dot]com |
Branch Expansion Cell | hobec[at]indianbank[dot]co[dot]in |
Cell For Govt Transactions | hocgt[at]indianbank[dot]co[dot]in |
Cmd Secretariat | cmdsec[at]indian-bank[dot]com, customerfirst[dot]cmd[at]indianbank[dot]co[dot]in |
Compliance Department | hocompliance[at]indianbank[dot]co[dot]in |
Corporate Communications Dept | hoccd[at]indianbank[dot]co[dot]in |
Credit Card Centre | creditcard[at]indianbank[dot]co[dot]in |
Credit Monitoring Cell | creditmonitoring[at]indianbank[dot]co[dot]in |
Customer Service Cell | ibhocustomerservice[at]indianbank[dot]co[dot]in |
Development Department | hodevelopment[at]indianbank[dot]co[dot]in |
Ed Secretariat | edsect[at]indianbank[dot]com, ed2sect[at]indianbank[dot]com |
Expenditure Department | hoexpenditure[at]indianbank[dot]co[dot]in |
Hrm Department | hohrm[at]indianbank[dot]co[dot]in |
Ind Retail Vertical | hopbd[at]indianbank[dot]co[dot]in |
Information Systems Security Cell [Issc) | issc[at]indianbank[dot]co[dot]in |
Inspection Department | hoinspection[at]indianbank[dot]co[dot]in |
International Division | hoid[at]indianbank[dot]co[dot]in |
Investors Service Cell | investors[at]indianbank[dot]co[dot]in |
Marketing Department | indianbank[at]indianbank[dot]co[dot]in |
Legal Department | holegal[at]indianbank[dot]co[dot]in |
New Initiatives Department | ibhobdfp[at]indianbank[dot]co[dot]in |
O & M Department | oandm[at]indianbank[dot]co[dot]in |
Official Language Cell | hoolc[at]indianbank[dot]co[dot]in |
Planning Department | planning[at]indianbank[dot]co[dot]in |
Recovery Department | horecovery[at]indianbank[dot]co[dot]in |
Risk Management Dept | riskman[at]indianbank[dot]co[dot]in, creditrisk[at]indianbank[dot]co[dot]in, oprisk[at]indianbank[dot]co[dot]in |
Rtgs Cell | rtgscell[at]indianbank[dot]co[dot]in, rtgs[at]indian-bank[dot]com |
Rural Banking Department | horbd[at]indianbank[dot]co[dot]in |
Security Department | hosecurity[at]indianbank[dot]co[dot]in |
Small & Medium Enterprises Dev Dept | hosmed[dot]policy[at]indianbank[dot]co[dot]in |
Technology Management Department | indmail[at]indianbank[dot]co[dot]in |
Tmd – Atm Card Hot Listing | atmhotlist[at]indianbank[dot]co[dot]in |
Vigilance Department | hovigilance[at]indianbank[dot]co[dot]in |
Treasury Branch | treasury[at]indianbank[dot]co[dot]in |
Here are the email ids for various Zonal Offices of Indian Bank
Zonal Office | Email Address |
---|---|
Ahmedabad | zoahmedabad[at]indianbank[dot]co[dot]in |
Bangalore | zobangalore[at]indianbank[dot]co[dot]in |
Chennai North | zochennainorth[at]indianbank[dot]co[dot]in |
Chennai South | zochennaisouth[at]indianbank[dot]co[dot]in |
Chittoor | zochittoor[at]indianbank[dot]co[dot]in |
Chandigarh | zochandigarh[at]indianbank[dot]co[dot]in |
Coimbatore | zocoimbatore[at]indianbank[dot]co[dot]in |
Cuddalore | zocuddalore[at]indianbank[dot]co[dot]in |
Dharmapuri | zodharmapuri[at]indianbank[dot]co[dot]in |
Ernakulam | zoernakulam[at]indianbank[dot]co[dot]in |
Ghaziabad | zoghaziabad[at]indianbank[dot]co[dot]in |
Guwahati | zoguwahati[at]indianbank[dot]co[dot]in |
Hubli | zmhubli[at]indianbank[dot]co[dot]in |
Hyderabad | zohyderabad[at]indianbank[dot]co[dot]in |
Kancheepuram | zokancheepuram[at]indianbank[dot]co[dot]in |
Karnal | zokarnal[at]indianbank[dot]co[dot]in |
Kumbakonam | zokumbakonam[at]indianbank[dot]co[dot]in |
Kolkata | zokolkata[at]indianbank[dot]co[dot]in |
Lucknow | zolucknow[at]indianbank[dot]co[dot]in |
Madurai | zomadurai[at]indianbank[dot]co[dot]in |
Mumbai | zomumbai[at]indianbank[dot]co[dot]in |
New Delhi | zonewdelhi[at]indianbank[dot]co[dot]in |
Patna | zopatna[at]indianbank[dot]co[dot]in |
Pondicherry | zopuduchery[at]indianbank[dot]co[dot]in |
Pune | zopune[at]indianbank[dot]co[dot]in |
Salem | zosalem[at]indianbank[dot]co[dot]in |
Thiruvananthapuram | zothiruvananthapuram[at]indianbank[dot]co[dot]in |
Trichy | zotrichy[at]indianbank[dot]co[dot]in |
Tirunelveli | zotirunelveli[at]indianbank[dot]co[dot]in |
Vellore | zovellore[at]indianbank[dot]co[dot]in |
Vijayawada | zovijayawada[at]indianbank[dot]co[dot]in |
Vishakapatnam | zovisakhapatnam[at]indianbank[dot]co[dot]in |
Indian Bank offers customers SMS banking services for banking transactions like – balance enquiry, to find the last 3 transactions, to know the status of issued/deposited cheque. Customers can carry out these transactions directly from their mobile phones, instead of walking into a nearby branch.
To avail these banking services via SMS, customers have to,
Send an SMS to 94443 94443.
Service Required | SMS Code | SMS Format |
---|---|---|
Balance enquiry | BALAVL | BALAVL [Account Number] [MPIN] |
Last three transactions | LATRAN | LATRAN [Account Number] [MPIN] |
To know the status of an issued cheque | CHQSTS | CHQSTS [cheque number] [Account Number] [MPIN] |
To know the status of a deposited cheque | DCHSTS | DCHSTS [cheque number] [Account Number] [MPIN] |
To change mobile banking PIN | CHGPIN | CHGPIN [New MPIN] [Old MPIN] |
For help on how to avail SMS banking services | HELP | HELP [Code] [MPIN] |
If you have lost your credit card, misplaced it, or notice some fraudulent activity on it, get in touch with the customer care team using any one of the following methods to hotlist it:
If you have any complaints regarding your credit card, you can make use of the online customer complaint form available on the website.
Indian Bank makes it easy for customers to know all details about the loan products offered by the bank. Existing borrowers can also check the status of their loan, find out the next payment details and more by contacting the customer care team using the toll-free numbers 1800 425 00 000/ 1800 425 4422.
Indian Bank offers NRI deposit accounts for customers residing outside India. However, the bank does not have a dedicated customer care number for NRI customers.
NRI customers can reach out to the customer care team using the regular toll-free numbers (when they are in India) or dial the corporate office at +91 044 281 34300 for further assistance. Note that calls to this number will be charged based on your telecom operator rates. NRIs can also reach send their queries/complaints/feedback to the customer care team using the following email id: nrihelp[at]indianbank[dot]co[dot]in.
Alternatively, NRI customers residing in the following cities can reach out to the local branch using the following email addresses.
City | Email Address |
---|---|
Colombo | ibcol[at]sltnet[dot]lk |
Singapore | indbksg[at]indianbank[dot]sg |
Jaffna | ibjaffna[at]sltnet[dot]lk |
Customers can file their net banking-related complaints online by registering a complaint using the official website of the bank. Alternatively, customers can reach the customer care team using the toll-free numbers: 1800 425 00 000/ 1800 425 4422
Indian Bank Virtual Assistant
Currently, Indian Bank does not offer an online virtual assistant to help with customer queries. However, you can get in touch with the customer care team using the other channels like telephone or email.
Indian Bank Grievance Redressal Mechanism
Indian Bank offers a robust and transparent mechanism for customers to submit their grievances to the bank. If you have not received satisfactory responses to your queries and complaints to the customer care channels, you can file your grievance online.
Indian Bank offers online forms for customers to file complaints regarding these specific services:
In case, customers do not receive any response or are not satisfied with the response received, they can escalate the issue to the Banking Ombudsman of the RBI.
1. What is the address of the corporate office of Indian Bank?
The postal address of the corporate office of Indian Bank is, PB No. 5555, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai – 600 014 Phone Number of the Corporate Office – 044 281 34300
2. When can I meet the branch manager of Indian Bank?
Indian Bank is committed to its goal of exceeding customer expectations. To achieve this, the bank organizes a personal interaction between branch managers and customers at 3.00 pm on the 15th of every month. In case the 15th falls on a non-working day, the meet will be held on the next working day.
3. How do I get in touch with the Chief Vigilance Officer of Indian Bank?
You can get in touch with the CVO of the bank by writing to the following address: Chief Vigilance Officer, Indian Bank, Corporate Office, PB No. 5555, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai – 600 014 Telephone number: 044 2813 4060 Email: hovigilance[at]indianbank[dot]co[dot]in.
4. How can I hot list my lost/stolen ATM/Debit card?
Get in touch with the customer care team using the following numbers to report a lost or stolen debit card and to block it immediately. 044-25279898, 044-25279899, 044-25279884, 1800 425 00 000, Alternatively, you can also get in touch with the corresponding customer care department using the following email ids: atmhotlist[at]indianbank[dot]co[dot]in, hoatmmonitoring[at]indianbank[dot]co[dot]in Note that this service is available 24 x 7, 365 days of the year.
5. How can I locate the nearest branch/ATM of Indian Bank?
Head to the homepage of Indian Bank and scroll down to find the branch/ATM locator. Enter in the pincode, district or city name to find the nearest branch/ATM of Indian Bank.
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