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Indian Bank Bank Customer Care Number

Indian Bank is one of the top public sector banks in the country. It has a long history of over 100 years and was launched in 1907 and is headquartered in Chennai. The bank has over 2900 branches spread across the country and employs over 20,000 employees. Indian Bank also has overseas branches operating in Jaffna, Colombo and Singapore. From 1st April 2020, Indian Bank will be merged with Allahabad Bank and will become the seventh largest bank in the country, following the merger.

Here, in this guide, we give you all that you need to know about the customer care channels of Indian Bank – ways to get in touch with the customer care team, toll-free numbers, grievance redressal, and more.

Indian Bank Bank 24*7 Customer Care Toll-Free Number

Indian Bank Customer Care

Customers of Indian Bank can get in touch with the customer care team using the following national toll-free number: 1800 425 00 000/ 1800 425 4422

Note that the toll-free numbers are available 24 x 7 and 365 days of the year.

Indian Bank Customer Support by Email

Customers can also get in touch with Indian Bank using the following email ids:

DepartmentEmail ID

Head Office

indmail[at]indianbank[dot]co[dot]in

Accounts Department

hoaccounts[at]indianbank[dot]co[dot]in 

Bank Assurance Centre

basc[at]indianbank[dot]co[dot]in 

Banking Operations Department

hobod[at]indianbank[dot]co[dot]in 

Board Department

ibboard[at]indianbank[dot]co[dot]in, boardsect[at]indian-bank[dot]com 

Branch Expansion Cell

hobec[at]indianbank[dot]co[dot]in 

Cell For Govt Transactions

hocgt[at]indianbank[dot]co[dot]in 

Cmd Secretariat

cmdsec[at]indian-bank[dot]com, customerfirst[dot]cmd[at]indianbank[dot]co[dot]in

Compliance Department

hocompliance[at]indianbank[dot]co[dot]in 

Corporate Communications Dept

hoccd[at]indianbank[dot]co[dot]in 

Credit Card Centre

creditcard[at]indianbank[dot]co[dot]in 

Credit Monitoring Cell

creditmonitoring[at]indianbank[dot]co[dot]in 

Customer Service Cell

ibhocustomerservice[at]indianbank[dot]co[dot]in 

Development Department

hodevelopment[at]indianbank[dot]co[dot]in 

Ed Secretariat

edsect[at]indianbank[dot]com, ed2sect[at]indianbank[dot]com 

Expenditure Department

hoexpenditure[at]indianbank[dot]co[dot]in 

Hrm Department

hohrm[at]indianbank[dot]co[dot]in 

Ind Retail Vertical

hopbd[at]indianbank[dot]co[dot]in 

Information Systems Security Cell [Issc)

issc[at]indianbank[dot]co[dot]in 

Inspection Department

hoinspection[at]indianbank[dot]co[dot]in 

International Division

hoid[at]indianbank[dot]co[dot]in 

Investors Service Cell

investors[at]indianbank[dot]co[dot]in 

Marketing Department

indianbank[at]indianbank[dot]co[dot]in 

Legal Department

holegal[at]indianbank[dot]co[dot]in 

New Initiatives Department

ibhobdfp[at]indianbank[dot]co[dot]in 

O & M Department

oandm[at]indianbank[dot]co[dot]in 

Official Language Cell

hoolc[at]indianbank[dot]co[dot]in 

Planning Department

planning[at]indianbank[dot]co[dot]in 

Recovery Department

horecovery[at]indianbank[dot]co[dot]in 

Risk Management Dept

riskman[at]indianbank[dot]co[dot]in, creditrisk[at]indianbank[dot]co[dot]in, oprisk[at]indianbank[dot]co[dot]in

Rtgs Cell

rtgscell[at]indianbank[dot]co[dot]in, rtgs[at]indian-bank[dot]com 

Rural Banking Department

horbd[at]indianbank[dot]co[dot]in 

Security Department

hosecurity[at]indianbank[dot]co[dot]in 

Small & Medium Enterprises Dev Dept

hosmed[dot]policy[at]indianbank[dot]co[dot]in 

Technology Management Department 

indmail[at]indianbank[dot]co[dot]in 

Tmd – Atm Card Hot Listing

atmhotlist[at]indianbank[dot]co[dot]in 

Vigilance Department

hovigilance[at]indianbank[dot]co[dot]in 

Treasury Branch

treasury[at]indianbank[dot]co[dot]in

Here are the email ids for various Zonal Offices of Indian Bank

Zonal OfficeEmail Address

Ahmedabad

zoahmedabad[at]indianbank[dot]co[dot]in 

Bangalore

zobangalore[at]indianbank[dot]co[dot]in 

Chennai North

zochennainorth[at]indianbank[dot]co[dot]in 

Chennai South

zochennaisouth[at]indianbank[dot]co[dot]in 

Chittoor

zochittoor[at]indianbank[dot]co[dot]in 

Chandigarh

zochandigarh[at]indianbank[dot]co[dot]in 

Coimbatore

zocoimbatore[at]indianbank[dot]co[dot]in 

Cuddalore

zocuddalore[at]indianbank[dot]co[dot]in 

Dharmapuri

zodharmapuri[at]indianbank[dot]co[dot]in 

Ernakulam

zoernakulam[at]indianbank[dot]co[dot]in 

Ghaziabad

zoghaziabad[at]indianbank[dot]co[dot]in 

Guwahati

zoguwahati[at]indianbank[dot]co[dot]in 

Hubli

zmhubli[at]indianbank[dot]co[dot]in 

Hyderabad

zohyderabad[at]indianbank[dot]co[dot]in 

Kancheepuram

zokancheepuram[at]indianbank[dot]co[dot]in 

Karnal

zokarnal[at]indianbank[dot]co[dot]in 

Kumbakonam

zokumbakonam[at]indianbank[dot]co[dot]in 

Kolkata

zokolkata[at]indianbank[dot]co[dot]in 

Lucknow

zolucknow[at]indianbank[dot]co[dot]in 

Madurai

zomadurai[at]indianbank[dot]co[dot]in 

Mumbai

zomumbai[at]indianbank[dot]co[dot]in 

New Delhi

zonewdelhi[at]indianbank[dot]co[dot]in 

Patna

zopatna[at]indianbank[dot]co[dot]in 

Pondicherry

zopuduchery[at]indianbank[dot]co[dot]in 

Pune

zopune[at]indianbank[dot]co[dot]in 

Salem

zosalem[at]indianbank[dot]co[dot]in 

Thiruvananthapuram

zothiruvananthapuram[at]indianbank[dot]co[dot]in 

Trichy

zotrichy[at]indianbank[dot]co[dot]in 

Tirunelveli

zotirunelveli[at]indianbank[dot]co[dot]in 

Vellore

zovellore[at]indianbank[dot]co[dot]in 

Vijayawada

zovijayawada[at]indianbank[dot]co[dot]in 

Vishakapatnam

zovisakhapatnam[at]indianbank[dot]co[dot]in

Indian Bank Customer Support by SMS

Indian Bank offers customers SMS banking services for banking transactions like – balance enquiry, to find the last 3 transactions, to know the status of issued/deposited cheque. Customers can carry out these transactions directly from their mobile phones, instead of walking into a nearby branch.

To avail these banking services via SMS, customers have to,

Send an SMS to 94443 94443.

Service RequiredSMS CodeSMS Format

Balance enquiry

BALAVL

BALAVL [Account Number] [MPIN]

Last three transactions

LATRAN

LATRAN [Account Number] [MPIN]

To know the status of an issued cheque

CHQSTS

CHQSTS [cheque number] [Account Number] [MPIN] 

To know the status of a deposited cheque

DCHSTS

DCHSTS [cheque number] [Account Number] [MPIN]

To change mobile banking PIN

CHGPIN

CHGPIN [New MPIN] [Old MPIN]

For help on how to avail SMS banking services

HELP

HELP [Code] [MPIN]

Indian Bank Credit Card Customer Care

If you have lost your credit card, misplaced it, or notice some fraudulent activity on it, get in touch with the customer care team using any one of the following methods to hotlist it:

  • Call the toll-free numbers 1800 425 00 000/ 1800 425 4422 to block or report a lost card immediately. Note that the customer care numbers are available 24 x 7, 365 days of the year.
  • You can also block the card via SMS. Send the message, “BLOCKCC” from your registered mobile number to 56767. You will receive a confirmation message stating that your card is blocked.
  • You can also send an email to creditcard[at]indianbank[dot]co[dot]in during bank working hours to block the card.

If you have any complaints regarding your credit card, you can make use of the online customer complaint form available on the website.

Indian Bank Customer Care for Loans

Indian Bank makes it easy for customers to know all details about the loan products offered by the bank. Existing borrowers can also check the status of their loan, find out the next payment details and more by contacting the customer care team using the toll-free numbers 1800 425 00 000/ 1800 425 4422.

Indian Bank Customer Care for NRIs

Indian Bank offers NRI deposit accounts for customers residing outside India. However, the bank does not have a dedicated customer care number for NRI customers.

NRI customers can reach out to the customer care team using the regular toll-free numbers (when they are in India) or dial the corporate office at +91 044 281 34300 for further assistance. Note that calls to this number will be charged based on your telecom operator rates. NRIs can also reach send their queries/complaints/feedback to the customer care team using the following email id: nrihelp[at]indianbank[dot]co[dot]in. 

Alternatively, NRI customers residing in the following cities can reach out to the local branch using the following email addresses.

CityEmail Address

Colombo

ibcol[at]sltnet[dot]lk
colombo[at]indianbank[dot]co[dot]in

Singapore

indbksg[at]indianbank[dot]sg 

Jaffna

ibjaffna[at]sltnet[dot]lk

Indian Bank Net Banking Customer Care

Customers can file their net banking-related complaints online by registering a complaint using the official website of the bank. Alternatively, customers can reach the customer care team using the toll-free numbers: 1800 425 00 000/ 1800 425 4422

Indian Bank Virtual Assistant

Currently, Indian Bank does not offer an online virtual assistant to help with customer queries. However, you can get in touch with the customer care team using the other channels like telephone or email.

Indian Bank Grievance Redressal Mechanism 

Indian Bank offers a robust and transparent mechanism for customers to submit their grievances to the bank. If you have not received satisfactory responses to your queries and complaints to the customer care channels, you can file your grievance online.

Indian Bank offers online forms for customers to file complaints regarding these specific services:

  • ATM withdrawal failure complaints
  • Mobile banking/net banking failure complaints
  • Credit card complaints
  • PMDJY (Pradhan Mantri Jan Dhan Yojana) grievance portal 
  • General complaints 

In case, customers do not receive any response or are not satisfied with the response received, they can escalate the issue to the Banking Ombudsman of the RBI.

FAQs on Indian Bank Customer Care

1. What is the address of the corporate office of Indian Bank?

The postal address of the corporate office of Indian Bank is, PB No. 5555, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai – 600 014 Phone Number of the Corporate Office – 044 281 34300

2. When can I meet the branch manager of Indian Bank?

Indian Bank is committed to its goal of exceeding customer expectations. To achieve this, the bank organizes a personal interaction between branch managers and customers at 3.00 pm on the 15th of every month. In case the 15th falls on a non-working day, the meet will be held on the next working day.

3. How do I get in touch with the Chief Vigilance Officer of Indian Bank?

You can get in touch with the CVO of the bank by writing to the following address: Chief Vigilance Officer, Indian Bank, Corporate Office, PB No. 5555, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai – 600 014 Telephone number: 044 2813 4060 Email: hovigilance[at]indianbank[dot]co[dot]in.

4. How can I hot list my lost/stolen ATM/Debit card?

Get in touch with the customer care team using the following numbers to report a lost or stolen debit card and to block it immediately. 044-25279898, 044-25279899, 044-25279884, 1800 425 00 000, Alternatively, you can also get in touch with the corresponding customer care department using the following email ids: atmhotlist[at]indianbank[dot]co[dot]in, hoatmmonitoring[at]indianbank[dot]co[dot]in Note that this service is available 24 x 7, 365 days of the year.

5. How can I locate the nearest branch/ATM of Indian Bank?

Head to the homepage of Indian Bank and scroll down to find the branch/ATM locator. Enter in the pincode, district or city name to find the nearest branch/ATM of Indian Bank.

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