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Important Customer Care Numbers for Indian Bank

Indian Bank National Toll-Free Number

1800 425 00 000

Balance Enquiry Missed Call Service

081087 81085 / 092895 92895

Fraud Complaint Number

Customers can send SMS 

BLOCK to 092310 00001 or  092895 92895

Customer Complaint Contact Number

044-25279978, 044-25279979

Corporate Office Phone Number

044-28134300

Credit Card Centre Contact Number

044-25220903

Indian Bank, headquartered in Chennai, has been in the banking service for more than a century. They serve millions of consumers throughout the world and offer a comprehensive range of financial services, including savings accounts, deposits, loans, business financing, credit cards, and more.

Indian Bank takes pride in offering excellent customer service through a large network of branches, telephone support, and internet support. Customers can use their online banking login to conduct a variety of banking transactions from the convenience of their own homes.

Contacting Indian Bank Customer Care via Phone

Indian Bank Customer Care

Contacting customer care via phone is the easiest and quickest way for getting your queries resolved. Indian Bank has a 24 hours toll-free customer care number to assist you. It is

1800 425 00000

Indian Bank also has a missed call service to get your account balance. The numbers are

081087 81085/092895 92895

You can give a missed call to the above numbers and your account balance shall be sent to you via SMS.

How can credit card customers contact Indian Bank customer care?

If you have lost your credit card, you can block the card by following one of the following methods:

  • Blocking using SMS: To block the card immediately, type the message "BLOCKCC" and send it to 56767 from your registered mobile phone. Once you've blocked the card, you'll receive a confirmation message.
  • Call the 24 hours toll-free Customer Care number: 1800 425 00000
  • You can also send an email to:  creditcard[at]indianbank[dot]co[dot]in

Reporting fraudulent or non-authorized digital transactions on your account

With the increase in digital transactions, there is an increase in fraud too. More and more consumers are reporting misuse of their debit card or NetBanking details by miscreants. Consumers should inform the bank about any such fraudulent or non-authorized transaction that they find on their account. Here are the numbers to inform any fraudulent transactions on your Indian Bank Debit card, Net Banking, Mobile Banking and UPI:

Customers can send SMS in this format: 

BLOCK to 092310 00001 or 092895 92895

The customer should also report the event to his home branch so that the home branch can take the necessary steps to stop, hold, or raise chargeback for the reported transaction. At the same time, the consumer must report to the cyber police for investigation.

National Cybercrime Helpline Number:155260

For online complaint registration with cyber police use the official cybercrime government site.

Additional Read: How to protect your data on digital platforms?

How to contact Indian Bank Customer Care via Email?

Customers can also get in touch with Indian Bank using the following email ids:

DepartmentEmail ID

Head Office

indmail[at]indianbank[dot]co[dot]in

Accounts Department

hoaccounts[at]indianbank[dot]co[dot]in 

Bank Assurance Centre

basc[at]indianbank[dot]co[dot]in 

Banking Operations Department

hobod[at]indianbank[dot]co[dot]in 

Board Department

ibboard[at]indianbank[dot]co[dot]in, boardsect[at]indian-bank[dot]com 

Branch Expansion Cell

hobec[at]indianbank[dot]co[dot]in 

Cell For Govt Transactions

hocgt[at]indianbank[dot]co[dot]in 

Cmd Secretariat

cmdsec[at]indian-bank[dot]com, customerfirst[dot]cmd[at]indianbank[dot]co[dot]in

Compliance Department

hocompliance[at]indianbank[dot]co[dot]in 

Corporate Communications Dept

hoccd[at]indianbank[dot]co[dot]in 

Credit Card Centre

creditcard[at]indianbank[dot]co[dot]in 

Credit Monitoring Cell

creditmonitoring[at]indianbank[dot]co[dot]in 

Customer Service Cell

ibhocustomerservice[at]indianbank[dot]co[dot]in 

Development Department

hodevelopment[at]indianbank[dot]co[dot]in 

Ed Secretariat

edsect[at]indianbank[dot]com, ed2sect[at]indianbank[dot]com 

Expenditure Department

hoexpenditure[at]indianbank[dot]co[dot]in 

Hrm Department

hohrm[at]indianbank[dot]co[dot]in 

Ind Retail Vertical

hopbd[at]indianbank[dot]co[dot]in 

Information Systems Security Cell [Issc)

issc[at]indianbank[dot]co[dot]in 

Inspection Department

hoinspection[at]indianbank[dot]co[dot]in 

International Division

hoid[at]indianbank[dot]co[dot]in 

Investors Service Cell

investors[at]indianbank[dot]co[dot]in 

Marketing Department

indianbank[at]indianbank[dot]co[dot]in 

Legal Department

holegal[at]indianbank[dot]co[dot]in 

New Initiatives Department

ibhobdfp[at]indianbank[dot]co[dot]in 

O & M Department

oandm[at]indianbank[dot]co[dot]in 

Official Language Cell

hoolc[at]indianbank[dot]co[dot]in 

Planning Department

planning[at]indianbank[dot]co[dot]in 

Recovery Department

horecovery[at]indianbank[dot]co[dot]in 

Risk Management Dept

riskman[at]indianbank[dot]co[dot]in, creditrisk[at]indianbank[dot]co[dot]in, oprisk[at]indianbank[dot]co[dot]in

Rtgs Cell

rtgscell[at]indianbank[dot]co[dot]in, rtgs[at]indian-bank[dot]com 

Rural Banking Department

horbd[at]indianbank[dot]co[dot]in 

Security Department

hosecurity[at]indianbank[dot]co[dot]in 

Small & Medium Enterprises Dev Dept

hosmed[dot]policy[at]indianbank[dot]co[dot]in 

Technology Management Department 

indmail[at]indianbank[dot]co[dot]in 

Tmd – Atm Card Hot Listing

atmhotlist[at]indianbank[dot]co[dot]in 

Vigilance Department

hovigilance[at]indianbank[dot]co[dot]in 

Treasury Branch

treasury[at]indianbank[dot]co[dot]in

Email Addresses for various Zonal Offices of Indian Bank

Zonal OfficeEmail Address

Ahmedabad

zoahmedabad[at]indianbank[dot]co[dot]in 

Bangalore

zobangalore[at]indianbank[dot]co[dot]in 

Chennai North

zochennainorth[at]indianbank[dot]co[dot]in 

Chennai South

zochennaisouth[at]indianbank[dot]co[dot]in 

Chittoor

zochittoor[at]indianbank[dot]co[dot]in 

Chandigarh

zochandigarh[at]indianbank[dot]co[dot]in 

Coimbatore

zocoimbatore[at]indianbank[dot]co[dot]in 

Cuddalore

zocuddalore[at]indianbank[dot]co[dot]in 

Dharmapuri

zodharmapuri[at]indianbank[dot]co[dot]in 

Ernakulam

zoernakulam[at]indianbank[dot]co[dot]in 

Ghaziabad

zoghaziabad[at]indianbank[dot]co[dot]in 

Guwahati

zoguwahati[at]indianbank[dot]co[dot]in 

Hubli

zmhubli[at]indianbank[dot]co[dot]in 

Hyderabad

zohyderabad[at]indianbank[dot]co[dot]in 

Kancheepuram

zokancheepuram[at]indianbank[dot]co[dot]in 

Karnal

zokarnal[at]indianbank[dot]co[dot]in 

Kumbakonam

zokumbakonam[at]indianbank[dot]co[dot]in 

Kolkata

zokolkata[at]indianbank[dot]co[dot]in 

Lucknow

zolucknow[at]indianbank[dot]co[dot]in 

Madurai

zomadurai[at]indianbank[dot]co[dot]in 

Mumbai

zomumbai[at]indianbank[dot]co[dot]in 

New Delhi

zonewdelhi[at]indianbank[dot]co[dot]in 

Patna

zopatna[at]indianbank[dot]co[dot]in 

Pondicherry

zopuduchery[at]indianbank[dot]co[dot]in 

Pune

zopune[at]indianbank[dot]co[dot]in 

Salem

zosalem[at]indianbank[dot]co[dot]in 

Thiruvananthapuram

zothiruvananthapuram[at]indianbank[dot]co[dot]in 

Trichy

zotrichy[at]indianbank[dot]co[dot]in 

Tirunelveli

zotirunelveli[at]indianbank[dot]co[dot]in 

Vellore

zovellore[at]indianbank[dot]co[dot]in 

Vijayawada

zovijayawada[at]indianbank[dot]co[dot]in 

Vishakapatnam

zovisakhapatnam[at]indianbank[dot]co[dot]in

Indian Bank Virtual Assistant Chatbot ‘ADYA’

If you hate waiting in a queue on the phone, chatbots are a quicker way of getting your queries answered. Most banks have a chatbot virtual assistant to help you with basic banking queries like account balance, credit card summary, bill due dates and other information.

Indian Bank has a chatbot called ‘Adya’ that can help you with any account-related information. Some of the topics available through the Chatbot are:

  • Products
  • Rates
  • Contacts
  • Useful Links
  • Amalgamation
  • Netbanking

Indian Bank Customer Care FAQs

1. What should I do if I discover an unauthorised credit card transaction?

You should contact customer service right away and alert them of the situation so that they can take the appropriate steps to avoid additional card misuse. The number is 1800 425 00 000. Your current card may be deactivated, and you will receive a new card.

2. How do I find the IFSC code for a particular Indian Bank branch?

You can find it here on the Creditmantri website – Indian Bank IFSC Codes. On the Indian Bank website, you will find the "Locate Us" option at the bottom of the page. By clicking on this link, you can search for the particular branch you are looking for and obtain the IFSC code of the branch. You can search with either the pin code or city name. The search results show the branch's address and IFSC code, as well as information such as services offered, the bank's phone number, and more.

3. What is ‘Adya’? How do I use it?

Adya is the virtual assistant chatbot on the Indian Bank website. The chatbot can answer most of your queries relating to your India Bank account.

4. Is the Indian Bank customer care number toll-free?

Yes, the number 1800 425 00 000 is a toll-free number and available pan India.

5. Is it possible to get my credit card statement via the Adya chatbot?

Yes, you can use the Adya chatbot to retrieve your credit card statement, latest billed amount, payment due date, and a variety of other credit card-related information.

6. How can I find the closest Indian Bank ATM in my location?

You can go to the ‘Locate Us’ tab, where you can enter your Pin Code and find a list of Indian Bank branches and ATMs close to you.

7. What are the options available to report a lost or stolen credit/debit card?

The quickest option is to call customer care and report to them so that they can block the card immediately. You can also block the card through your Indian Bank NetBanking login. Alternatively, you can call your branch if it is working hours.

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