CreditMantri Finserve Private Limited
Door No.3, Block B, No. 147, 2nd Floor, Workeasy Space Solutions, RK Swamy Centre, Hansa Building, Pathari Road,Thousand Lights, Chennai, Tamil Nadu600006
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Federal Bank offers world class customer care service for its customers. It is one of the first banks in the country to have their services completely digitized. Today, there are many modes of communication available with the bank. This can be used for inquiries, complaints, queries or clarifications. Federal Bank has a round the clock toll-free number which is available for assistance on any kind of product offered by the bank. A contact centre has been set up which is the single point contact with the bank.
About Federal Bank Customer Care
The contact center is the single point contact with Federal Bank. One can use a toll-free number to get assistance on any service provided by the bank.
1800-425-1199 or 1800-420-1199
If you are based abroad, there is a separate dedicated number available for assistance – 080-61991199. This round the clock service is available for any issues or queries. The contact center executives will assist your request only after proper verification.
For general inquiries:
Full name and Account number along with any two of the following details:
Communication address registered with bank records
Last 3 transactions
For queries related to FedNet Internet Banking:
FedNet User ID, Full Name, Email ID registered with bank records and any one of the following details:
Date of Birth
The following services are offered on the toll-free number:
The contact centre offers telebanking and IVR services for a quicker response rate. One needs to register through IVR for using the Telebanking facility. Telebanking services include:
There is a dedicated support service set up by Federal Bank to offer assistance in internet banking.
Federal Bank has made available a special helpline for ATM related queries. They write into atmcc[at]federalbank[dot]co[dot]in for a quick response.
Federal Bank has created a structured mechanism for the redressal of customers’ complaints. The bank displays the utmost professionalism and dedication to provide excellent service to its customers. Any lapse in providing such service can be reported and resolved. In case of any complaints or issues, the following can be noted:
The Chief Operating Officer
Federal Towers, Bank Junction,
Aluva, Kerala- 683 101
The Code Compliance Officer is expected to respond to the concern within 10 days of receipt of the complaint.
If there is still not satisfactory response received on the complaint made, the customer can write to the Managing Director & Chief Executive Officer of Federal Bank at the following address:
The Managing Director & CEO,
The Federal Bank Ltd,
Corporate Office, Federal Towers,
Aluva – 683 101
The customer should expect a response from the Managing Director & Chief Executive Officer within 10 days of receipt of the complaint.
1. How can you register for a Tele Banking facility with Federal Bank?
One can register for a tele banking facility with Federal Bank by submitting the tele banking request form at the nearest bank branch.
2. What are the contact details for queries related to internet banking?
One can reach out to the toll-free number or write to fednetinfo[at]federalbank[dot]co[dot]in to get assistance.
3. What is the contact center toll-free number?
The contact center toll free number of Federal Bank is 1800-425-1199 or 1800-420-1199
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