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The Indian banking industry has a number of players and each of them nearly offers the same products and services without much room to compete on price. The experience customers have with their banks is what gives one bank a competitive advantage over another. Customer service in banking is one of the most important ways to keep customers coming back. It includes responding to customer’s questions and complaints in a thorough and timely manner and interacting with customers through face-to-face meetings, telephone, mail, fax, and email.
Here are some of the common categories of customer support offered by banks:
Customers can contact the following BOI customer care numbers to report their queries, grievances, complaints, etc. Given below are the toll-free numbers which can be contacted for reporting any issues regarding any BOI banking product:
Credit Card Customer Care: If you have queries or issues regarding your credit cards, then you can contact on the contact numbers given below:
Debit Card / Savings Account Customer Care: If you have queries or issues regarding your savings accounts and debit cards, then you can contact on the contact numbers given below:
Bank of India Customer Care Email IDs: If a customer wants to contact the bank via email queries, grievances or complaints, following email IDs can be used:
An account holder can call on SBI 24/7 customer care number for any kind of questions, queries, feedback or complaint. The bank has 2 toll-free numbers for customer support:
Credit Card Customer Care: SBI credit card customers can call the bank’s dedicated credit card services department and get instant service related to their credit card. A customer can call the following SBI credit card toll-free numbers:
SBI Personal Loan Customer Care: Customers can call the SBI personal loan customer care team to get answers to their queries regarding their loans and EMIs. One can place a call to the following toll-free number:
SBI Customer Care Service via SMS: SBI offers SMS and missed call banking services to its customers. Following are the SMS codes of the most common services:
File a complaint
Check your balance
Block your ATM Card
Generate new ATM PIN
Axis Bank is India’s third-largest private sector bank and has over 3300 branches in India and 9 international offices. In case you need any information regarding Axis Bank’s products and services, the status of cheque issued or deposited, interest rates, ATM, internet banking, mobile banking or blocking lost/stolen ATM/credit card, then you can contact their 24/7 customer care center at the following numbers:
NRI Customer Care: NRI customers of Axis Bank can contact the customer care by dialing the following numbers to get answers to their queries and speedy resolution of their issues:
1855 205 5577
800 850 0000
0808 178 5040
8000 3570 3218
800 1206 355
00 800 100 348
1855 436 0726
800 11 300
1800 153 861
+91 40 67174100
Axis Bank Credit Card Customer Care: Customers of Axis Bank can contact the Axis Bank credit card customer care number to get instant services related to their credit cards such as credit card hot listing, limit change, PIN change, etc. One can avail these services by calling at the following numbers:
Axis Bank Personal Loan Customer Care: Customers availing a personal loan from Axis Bank can contact the toll-free numbers to get answers to their questions or resolution of issues by placing a call at the following numbers:
There is provision for ICICI Bank customers to contact the customer care for personal banking queries and issues. The customer can call the number mentioned below:
ICICI Bank Customer Care Number for NRI Customers: NRI customers can call the following numbers:
1866 ICICI 4U
0 8081 314 151
800 101 2553
8000 9114 001
800 04 877, + 973 17 576 161
From India – For NRIs when in India
Non-Toll-Free Numbers to India (From any Country)
+852-22342651, +852- 22342655
+ 94 11 4242448
+ 7 495 981 4988
ICICI Bank 24 Hour Customer Care Numbers:
Jammu & Kashmir
HDFC Bank has a 24/7 customer care center that offers complete support in case of any query, feedback or problem faced related to any service. Customers can avail HDFC customer care service through phone, email, SMS or by visiting the branch. Here are the steps to share your queries, feedback or complaints.
Customer Care Online: You can fill their online query/feedback form available on their official website. Choose the product/service, queries related to any type of query from the drop-down menu and follow the instructions.
HDFC Customer Care Number City Wise: You can call their phone banking officer on the following numbers (based on your location). Make sure that you have your Customer Identification Number and Telephone Identification Number or Debit / ATM card with the corresponding PIN.
079 6160 6161
080 6160 6161
0172 6160 616
044 6160 6161
0484 6160 616
Delhi & NCR
011 6160 6161
040 6160 6161
0731 6160 616
0141 6160 616
033 6160 6161
0522 6160 616
022 6160 6161
020 6160 6161
Union Bank has a 24×7 customer care toll free number and its customers, as well as non-customers, can call the following numbers to get their queries answered and issues resolved any time of the day:
Credit Card Customer Care: Union Bank of India credit card users can contact the customer service team to get services related to credit cards or the resolution of issues related to credit cards by calling the following numbers:
IndusInd Bank has a 24×7 customer care toll free number and its customers, as well as non-customers, can call the following numbers to get their queries answered and issues resolved any time of the day:
Customers can mail their queries to the following email IDs as well:
Credit Card Customer Care:IndusInd Bank customers having Indulge credit card can call the customer care team by calling on the number mentioned below:
Customers can the customer care for balance enquiry, hot listing the lost or damaged credit or debit card, non-disbursement of cash from ATM or for any other issue. Given below are the following numbers which can be contacted:
Credit Card Customer Care: PNB credit card customers can call any of the following numbers for emergency credit card services such as hotlisting credit cards, report loss or misuse of the credit card, etc.
Punjab National Bank Housing Finance Customer Care: PNB housing finance customers can call any of the following numbers to get answers to their queries:
In case of any query, complaint or feedback, customers can call on Corporation Bank customer care toll-free numbers. There are different numbers for different types of queries. For general enquiries, one can call on the customer care number mentioned below:
1800 425 2407
1800 22 6606
Corp Prepaid Gift Cards
1800 425 3555
Credit Card Customer Care: The toll-free number for your credit card related queries is
Corporation Bank Net Banking Customer Care: Any issue related to the internet banking feature of Corporation Bank can be resolved by calling on the toll-free customer care number. This is an IVR facility where one is required to fill in some identification details like customer ID or debit card number. He is then redirected to various options. The account holder has to choose the one that matches the need. The option to talk to a customer care executive can also be selected and get the query resolved.
Customers facing any issues can contact 24/7 Bank of Baroda customer care available on the following numbers:
Credit Card Customer Care: To block your credit card, call at the following toll-free number
Missed Call Services: Bank of Baroda also offers missed call services.
Customer care for NRI: Customers from outside India can contact on the following customer care number of the bank. This number is available 24/7.
NRIs can contact Bank of Baroda from within India by calling on the toll-free numbers mentioned below:
Syndicate Bank has provided its customers with toll-free numbers to cater to the needs of account holders. One can contact on the following numbers to get answers to the queries:
Credit Card Customer Care: Syndicate Bank provides its customers with both credit cards and debit cards. For enquiries and hotlisting of the lost credit card, customers holding a Syndicate Bank credit card can contact the Syndicate Bank credit card customer care number at:
Syndicate Bank Debit Card Customer Care Number: Syndicate Bank customers can contact the customer service team to get their lost debit cards hotlisted by calling the following numbers:
Netbanking customer care: If the customers are facing an issue with Syndicate Bank net banking, mobile banking or UPI service, then they can contact the bank’s 24-hour internet banking customer care no.:
Syndicate Bank NRI Customer Service Cell: NRIs can contact Bank of Baroda from within India by calling on the toll-free numbers and email id mentioned below:
Kotak Mahindra Bank customer care executives are available to assist its customers 24*7. Customers can reach out to the customer care executives through various modes of communication including toll-free helpline numbers, SMS, complaint form, interactive voice response, email, etc. to get a resolution of their queries or grievances. For banking purposes or credit card related queries, customers can call on Kotak Mahindra Bank customer care helpline number.
Credit Card Customer Care: Kotak Mahindra credit card customers can call at the dedicated 24×7 toll-free number mentioned below to report fraud or unauthorised transactions carried out through the credit card:
Alternatively, customers can also call on city-specific credit card helpline numbers:
Kotak Mahindra Bank NRI Customer Care: If a customer is dialling from abroad, then he/she needs to call either the 24-hour available aboard chargeable helpline number
Kotak Mahindra Bank Customer Care Email ID: Customers can also connect with the Kotak customer care executives to file their complaints or queries by sending emails as well. Below mentioned are the email IDs of various category of banking services provided by the bank:
Indian Overseas Bank or IOB is one of the major public sector banks in India. It offers complete banking solution to customers that include savings accounts, fixed deposits, loans, credit cards, etc. The well-established IOB customer care department takes care of any query, feedback or complaint made by the customers. Here are the details of the same.
Credit Card Customer Care: In case of any queries or concerns related to credit card, dial the following toll-free number. You can also hotlist your credit card using the below number
Complaint against corruption: If you find any of the Indian Overseas Bank officers involved in the corruption-related activity, you can report the issue on their Anti-Corruption Hotline which is open every day from 10 am to 6 pm. The number is –
Central Bank of India customers can carry out enquiries, requests, and grievances related to their banking and financial services. Central Bank of India customer care toll-free number can be contacted for reporting lost and damaged debit/credit/ATM cards, enquiring about details of their bank accounts and non-disbursement of cash from ATMs, etc.
Credit Card Customer Care: The Central Bank of India credit card customer care toll-free number is mentioned below. This can also be used as a credit card blocking customer care toll-free number.
Central Bank of India Debit Card Customer Care Toll-Free Number: If the customer requires any assistance related to card hot listing, card not working, card not working for online registration and transaction, failed transaction in ATM/POS/ Online & Account debited requiring reversal and other such debit card and ATM-related services, they can contact the numbers mentioned below or email to get their issues resolved:
Card Hotlisting/Card not working
1800 22 1911
debitcard_os[at]centralbank[dot]co[dot]in debitcard[at]centralbank[dot]co[dot]in sm4atm[at]centralbank[dot]co[dot]in
Card not working for online registration/transaction
For a failed transaction in ATM/POS/Online & Account debited requiring reversal
Central Bank of India ATM Customer Care: There is a dedicated ATM helpdesk fax no. of Central Bank of India to serve the customer if they have an issue with a Central Bank of India ATM. The issue may range from non-disbursement of cash, ATM not functional, ATM card stuck or unreadable, etc. In such a case, the customer can contact the Central Bank of India’s ATM helpdesk fax no. through a fax machine:
RBL Bank is one of the scheduled private banks operating in the country. It offers a range of banking services and products such as savings accounts, fixed deposits, loans, credit cards and other products. One can contact the RBL customer care team to get answers to the queries instantly. Customers who have queries or complaints related to any of the RBL Bank products can talk to a customer care representative by calling on their customer care number-
RBL Bank Customer Care Email: Aggrieved customers can also write an email to the customer care team of RBL Bank for quick redressal. One should ensure that all relevant details of the issue, as well as the product availed, should be mentioned clearly in the email. The list of important email addresses is given below-
Customers with queries or complaints can contact BOM Customer Care on their toll-free numbers from any mobile or landline number across India. These numbers are IVR-based (Interactive Voice Response), which as per your inputs will route your calls to the appropriate recipient. At the time of call, customers should keep all the query- or complaint-related documents handy. The all-India toll-free numbers are as follows.
BOM Customer Care Email IDs: The BOM addresses its customers’ banking-related issues even through emails. If you have any complaint, you may write your concerns to the customer care at the following email IDs:
BOM MahaSecure Customer Care Helpdesk: To address concerns and queries of internet-users, the bank has introduced a secure digital banking application. This application takes care of all your banking-related services. It is secure, convenient, and user-friendly. Also, it can be used on all platforms such as desktops, laptops, smartphones, and tablets. If the customers face any banking issue while using this application may call or email at their customer care.
1800 233 45261800 102 2636
020-24480797 24504117 24504118
For NRI customers
(+91-22) 6693 7000
BOM Customer Care Helpdesk for ATM Cards: If customers have an issue with the ATM transactions or any other ATM-related services, they may contact the BOM customer care at the following numbers:
020-27008666 (DC for Hotlisting only)
BOM Customer Care Helpdesk for Credit Cards: Here are the customer care numbers for credit card queries and concerns.
Local Charges Apply
1860 180 1290
Toll-free – from BSNL/MTNL only
1800 180 1290
39 02 02 02 (prefix local STD code)
Customers who have any queries/complaints can call on IDBI Bank customer care toll-free numbers from any mobile or landline number to get answers to their queries and resolution of their issues. The IDBI Bank customer care toll-free numbers are –
IDBI Bank Credit Card Customer Care: Credit cardholders can contact the IDBI Bank credit card customer care team to hotlist their cards or get issues resolved instantly by calling on the toll-free number mentioned below:
IDBI Bank Debit Card Hotlisting: In case one has lost the debit card and wants to report its loss, he/she can call the emergency helpline of IDBI at:
IDBI Bank Anti-Corruption Hotline: If it is found out that any of the IDBI Bank officers are involved in corruption activities, one can report the issue to their Anti-Corruption hotline which is open every day from 10 am to 6 pm. The number is:
IDBI Bank Customer Care for NRIs: Customers from outside the country can reach the IDBI Bank customer care team by calling on the number mentioned below:
IDBI Bank Customer Care via Email: An aggrieved customer can also book his complaint with IDBI customer care by writing a mail to the email ID mentioned below:
1. What should be done if my card is lost / stolen?
Depending on the card that you own (debit/credit), contact the respective bank’s customer care number for hotlisting or blocking your card immediately. Most banks have dedicated helpline numbers for the same.
2. My address and/or phone number has changed, how do I update this information on my accounts?
To change the address and/or phone number on your account, you can contact the toll-free number of your bank to speak with a customer service representative. They will guide you on the specific formalities to be followed for the change request.
3. What if my queries are not addressed by toll-free numbers and even email id provided by my bank?
Each bank has a grievance redressal desk which can be contacted in case your queries are unanswered via the call centre or email id. You can write to them or talk to a representative at grievance redressal desk to get your concerns addressed.
4. What are the hours of operation of the toll-free number provided by my bank?
In most cases, the toll-free numbers are available 24/7 for customer support. However, for some of the customer service desks (especially chargeable numbers), you may have to look up the specific timeline that they operate in.
5. Can I order a cheque book without physically going to the bank?
Yes. You can order a cheque book via raising a service request on the bank’s website provided the bank offers online service. You may also reach out to the customer service desk via toll-free numbers if your bank allows.
6. How do I check my bank account balance online?
You can easily check your bank account balance via the bank’s app on your mobile phone or by visiting the bank’s website. You may also use the bank’s IVR facility for checking your bank account balance.
Today, most banking customers can easily dial their bank’s toll-free number and talk to bank customer care to get benefits of ATM card blocking, balance enquiry, bank loan enquiry, internet banking activation and much more. With the availability of multiple channels of communication, customers can easily reach out to their bank for various queries and concerns.
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Andhra Bank Customer Care
Axis Bank Customer Care
Bank Of Baroda Customer Care
Bank Of India Customer Care
Bank Of Maharashtra Customer Care
Central Bank Of India Customer Care
Citibank Customer Care
Corporation Bank Customer Care
DHFL Customer Care
Federal Bank Customer Care
HDFC Bank Customer Care
HSBC Bank Customer Care
ICICI Bank Customer Care
IDBI Bank Customer Care
IDFC Bank Customer Care
Indian Bank Customer Care
Indian Overseas Bank Customer Care
IndusInd Bank Customer Care
Karnataka Bank Customer Care
Kotak Mahindra Bank Customer Care
Oriental Bank Of Commerce Customer Care
Punjab National Bank Customer Care
SBI Customer Care
Standard Chartered Bank Customer Care
Syndicate Bank Customer Care
UCO Bank Customer Care
Union Bank Of India Customer Care
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