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Kotak Mahindra Bank is the second-largest Indian private sector bank in terms of market capitalization. Headquartered in Mumbai, the bank commenced operations in February 2003. Today, the bank offers a wide array of banking services and financial products to meet the needs of both personal and corporate banking customers. Besides banking services, Kotak Mahindra Bank also offers other services like general insurance, life insurance, personal finance, wealth management, and investment banking.
Here, in this guide, you can find the different ways to connect with the customer care team of Kotak Mahindra bank to resolve all your queries, to file your complaints and feedback.
About Kotak Mahindra Bank Customer Care
Kotak Mahindra offers 24-hour pan India helpline numbers for customers to resolve their banking and credit card queries.
Here are the 24-hour helpline numbers for Kotak Mahindra Bank
Banking and Credit Card Transactions
1860 266 2666*
24 x 7
811 Banking related queries
1860 266 0811
9:30 am to 6:30 pm, Monday to Saturday, except bank holidays
*Local call charges apply
Alternatively, customers can also connect with the contact centre using the local numbers, based on their location.
Note that local numbers are available only for the top 8 cities and calls made to these numbers will incur local call charges as per your tariff plan.
Kotak Mahindra Bank customers can also write to the customer service team using the following email addresses
Kotak General Insurance
Kotak Car Finance
Kotak SME Banking
Kotak Mahindra Bank understands that customers may require banking services outside bank working hours. Hence, the bank offers banking services via SMS. Note that these services are available 24 x 7 and without the need for internet connectivity.
To avail these services, customers have to send an SMS to 99710 56767 or 5676788 from their registered mobile number. Here is the list of SMS formats for various transactions.
To enquire account balance
To know the last 3 transactions carried out in the bank account
TXN (space) Last 4 digits of the account number
To activate a debit card
DCUNBLOCK (space) Last 4 digits of the debit card number
To regenerate debit card pin
DEBITPIN (space) Last 4 digits of the debit card number
To enable international usage of the debit card
DCENB (space) Last 4 digits of the debit card number
To activate the debit card for use at various POS merchant establishments
POSACT (space) Last 4 digits of the debit card number
To locate the nearest Kotak Mahindra Bank ATM
ATM (space) 6 digit pincode
To locate the nearest Kotak Mahindra Bank Branch
Branch (space) 6 digit pincode
Note that standard SMS charges are applicable.
Customers are requested to get in touch with the bank immediately if their credit/debit card is lost or stolen. Also, if you notice any discrepancies on your credit card statement or suspect fraudulent activity, make sure to get in touch with the customer contact centre using the following numbers:
For 811 Kotak banking customers
Local call charges apply
1800 209 0000
For all banking customers
Kotak Mahindra Bank offers personal and home loans to customers of select cities. The call center for home and personal loans is operational from 9.00 am to 6.00 pm, Monday to Saturday, except on bank holidays.
The customer care number for loans is 1860 266 0811
NRI customers cannot use the contact centre numbers mentioned above while connecting from overseas. Instead, they have to make use of the following toll-free numbers based on their country.
Alternatively, you can also use the following helpline number – 1860 266 2666. However note that calls to this number are chargeable.
If you have any queries or face any difficulties while using the internet banking service of Kotak Mahindra, you can get in touch with the team using any of the following methods:
Kotak Mahindra Bank offers Keya – an AI-enabled intelligent chatbot to help with customer queries. Keya is available around the clock and can provide customers with answers to various topics like:
How to chat with Keya?
Customers can use any one of the following methods to start chatting with Keya:
Kotak Mahindra offers a four-tiered grievance redressal process to handle customer complaints. If you’re not satisfied with the responses received, you can escalate your complaint to the next level.
Customers can submit their complaints using any of the following channels:
If you have not received a satisfactory response for your complaint in Level 1 within 7 working days, you can escalate the issue to Level 2.
Make sure to have the Service Request Number (SRN) that you received in the previous level while sending the email. This is to ensure that you receive the right resolutions quickly.
If you have not received a satisfactory response for your complaint in level 2 within 5 working days, you can reach out to the Nodal Officer of Kotak Mahindra Bank via:
Nodal Officer, Kotak Infinity, 6th floor, Zone II
Building No. 21, Infinity Park, General AK Vaidya Marg,
Malad (E), Mumbai – 400 097
If you have not received a satisfactory response for your complaint in level 3 within 5 working days, you can reach out to the Principal Nodal Officer of Kotak Mahindra Bank via:
Principal Nodal Officer, Kotak Infinity, 6th floor, Zone II
If your grievance is not resolved at the bank level within 30 days, you can write your complaint to the Banking Ombudsman at RBI.
1. What is the address of Kotak Mahindra Bank’s head office?
Customers can write their queries, complaints or feedback to the following address: Kotak Mahindra Bank, P.O. Box: 16344, Mumbai – 400 013
2. How to connect with Kotak Mahindra Bank on social media?
Kotak Mahindra Bank provides customers with updates and other information about latest products, services and other offers on various social media channels like:
3. How to activate the DND (Do Not Disturb) Service for Kotak Mahindra Bank?
Kotak Mahindra Bank keeps customers updated with the latest product services and offering via SMS, email and phone calls. However, if customers do not wish to receive the marketing messages and emails, they can activate the DND service. To do this customers have to fill the Do Not Call Form available online on the bank’s site and register for the DNCR (Do Not Call Register). Once activated all telemarketing calls from Kotak Mahindra Bank stop with 45 days of registration. Note that you will still continue receiving OTP and other notification alerts from the bank.
4. I own a Kotak Multi-Currency Travel Card. How do I get in touch with the customer care team from overseas?
You can make use of the following toll-free numbers for any queries regarding the Kotak multi-currency travel card during your trips overseas.
5. How can I find the IFSC code of Kotak Mahindra Bank branch?
To find the IFSC code of a particular branch, or to locate the nearest branch/ATM head to the Kotak Mahindra website, and look for the option “Locate Us.” You can then search for a branch using pin code/city. The search results display the address of the branch as well as its IFSC code, along with details like services offered, telephone number of the bank and more.
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