Kotak Mahindra Bank Customer Care

Important Customer Care Numbers for Kotak Mahindra Bank

• Customers can contact the Kotak Mahindra Bank customer care number 24/7, anytime anywhere to get their queries resolved. The numbers work for both bank accounts and credit card accounts.
• Kotak Multi Currency travel card customers can also use the customer care numbers for NRI customers based on their travel location.

Kotak Mahindra Bank Help Centre

The ‘Help Centre’ on the Kotak Mahindra Bank website is an exhaustive list of help topics to help customers find the much-needed guidance on any functionalities or queries they might have regarding their Kotak Mahindra Bank account.

Customers can find the Help Centre button on the top of the bank’s webpage. Here are some of the topics available under the ‘Help Centre’ –

• Account - Debit Card, Chequebook request, Balance, KYC or Re-KYC, etc;
• Credit Card - Delivery status, Statement, Charges, Report lost/Stolen, etc;
• Loans - Application status, Repayment, etc;
• Payments - Issue with a transaction, Fund transfer, Bill payment, Recharges, etc;
• Issues with a transaction - UPI, IMPS, NEFT, RTGS
• My profile - Mobile Number, email address, residential address and Aadhaar
• Digital Banking - Mobile App, WhatsApp, Net Banking, etc;
• Kotak 811 - Video KYC, funding related, wrong charges, etc;
• Insurance - Premium payments, Tax benefit, etc;

Chat with Kotak Mahindra Bank Chatbot ‘Keya’

Keya is the customer support assistant chatbot. It is a virtual assistant tool that can answer most of your queries relating to your Kotak Mahindra Bank account.

You can find ‘Keya’ on –

• The Kotak Mahindra webpage
• On your Netbanking login
• On your Mobile Banking App login

The virtual assistant is available 24/7 and can answer your queries on the following topics –

• Credit card
• Debit card
• Savings and Current Accounts
• 811 Account
• Fixed Deposit
• Fund Transfer
• Mutual Funds
• Home loan / Personal Loan
• Bill Payment
• National Pension System

Other important customer care numbers of Kotak Mahindra Bank Services

Kotak Mahindra Bank Grievance Redressal Mechanism

To resolve consumer complaints, Kotak Mahindra has a four-tiered grievance redressal process. You can take your complaint to the next level if you're not happy with the responses you've got.

Level 1 – You can lodge a formal complaint through one of the following channels

• Use the site's grievance redressal tool to submit your request, complaint, or comment online. You will be prompted to fill out an online complaint form.
• Contact the customer service team via your net banking account's inbox.
• Dial 1860 266 2666 to reach the Customer Contact Centre, which is open 24 hours a day, seven days a week.
• Visit a Kotak Mahindra branch near you. 

Level 2 - If you have not received a proper response for your complaint in Level 1 within seven bank working days, you can raise the issue to Level 2

• Use the Level-2 Grievance Redressal online form on the site to send an email to the Service Assurance Centre.
• You can also print out the grievance form and mail it to the address listed on the form.

Level 3 - If you have not received a proper response to your level 2 complaint within five bank working days, you can contact the Nodal Officer of Kotak Mahindra Bank:

• Email — Send an email to the Nodal Officer using the Level-3 Grievance Redressal web form.
• Alternatively, you can contact 88793 74983. (Monday to Friday, 10.00 am to 6.00 pm)
• Alternatively, you can send a written complaint to the following address.

Nodal Officer, 

Kotak Infinity, 6th floor, Zone II

Building No. 21, Infinity Park, General AK Vaidya Marg, 

Malad (E), Mumbai – 400 097 

Level 4 - If you have not received a proper response to your level 3 complaint within five bank working days, you can reach out to the Principal Nodal Officer of Kotak Mahindra at:

• E-mail Send an email to the Principal Nodal Officer using the Level-4 Grievance Redressal web form.
• Alternatively, you can contact +91 88794 12910 (Monday to Friday, 10 a.m. to 6 p.m.) or send a letter to the following address.

Principal Nodal Officer, 

Kotak Infinity, 6th floor, Zone II

Building No. 21, Infinity Park, General AK Vaidya Marg, 

Malad (E), Mumbai – 400 097 

You can write to the RBI's Banking Ombudsman if your complaint is not handled at the bank level within 30 days.

Kotak Mahindra Customer Care FAQs