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Kotak Mahindra Bank Customer Care Number

Kotak Mahindra Bank is the second-largest Indian private sector bank in terms of market capitalization. Headquartered in Mumbai, the bank commenced operations in February 2003. Today, the bank offers a wide array of banking services and financial products to meet the needs of both personal and corporate banking customers. Besides banking services, Kotak Mahindra Bank also offers other services like general insurance, life insurance, personal finance, wealth management, and investment banking.

Here, in this guide, you can find the different ways to connect with the customer care team of Kotak Mahindra bank to resolve all your queries, to file your complaints and feedback.

Kotak Mahindra Bank 24*7 Customer Care Toll-Free Number

Kotak Mahindra Bank Customer Care

Kotak Mahindra offers 24-hour pan India helpline numbers for customers to resolve their banking and credit card queries.

Here are the 24-hour helpline numbers for Kotak Mahindra Bank

DepartmentHelpline NumberAvailability

Banking and Credit Card Transactions

1860 266 2666*

24 x 7

811 Banking related queries

1860 266 0811

9:30 am to 6:30 pm, Monday to Saturday, except bank holidays

*Local call charges apply

Alternatively, customers can also connect with the contact centre using the local numbers, based on their location.

Note that local numbers are available only for the top 8 cities and calls made to these numbers will incur local call charges as per your tariff plan.

Kotak Mahindra Bank Customer Support by Email

​​​​​​​Kotak Mahindra Bank customers can also write to the customer service team using the following email addresses

DepartmentCustomer Care Email Address

Kotak General Insurance

care[at]kotak[dot]com

Kotak Securities

service[dot]securities[at]kotak[dot]com

Kotak Car Finance

service[dot]carfinance[at]kotak[dot]com

Kotak SME Banking

customerfirst[at]kotak[dot]com

Kotak Mahindra Bank Customer Support by SMS

Kotak Mahindra Bank understands that customers may require banking services outside bank working hours. Hence, the bank offers banking services via SMS. Note that these services are available 24 x 7 and without the need for internet connectivity.

To avail these services, customers have to send an SMS to 99710 56767 or 5676788 from their registered mobile number. Here is the list of SMS formats for various transactions.

TransactionKeyword

To enquire account balance

BAL

To know the last 3 transactions carried out in the bank account

TXN (space) Last 4 digits of the account number

To activate a debit card

DCUNBLOCK (space) Last 4 digits of the debit card number

To regenerate debit card pin

DEBITPIN (space) Last 4 digits of the debit card number

To enable international usage of the debit card

DCENB (space) Last 4 digits of the debit card number

To activate the debit card for use at various POS merchant establishments

POSACT (space) Last 4 digits of the debit card number

To locate the nearest Kotak Mahindra Bank ATM

ATM (space) 6 digit pincode

To locate the nearest Kotak Mahindra Bank Branch 

Branch (space) 6 digit pincode

Note that standard SMS charges are applicable.

Kotak Mahindra Bank Credit Card Customer Care Number

Customers are requested to get in touch with the bank immediately if their credit/debit card is lost or stolen. Also, if you notice any discrepancies on your credit card statement or suspect fraudulent activity, make sure to get in touch with the customer contact centre using the following numbers:

Credit Card Hot-listing NumberFor CustomersCall Charges

1860 266 0811

For 811 Kotak banking customers

Local call charges apply

1800 209 0000

For all banking customers

Toll-free

Kotak Mahindra Bank Customer Care Number for Loans

Kotak Mahindra Bank offers personal and home loans to customers of select cities. The call center for home and personal loans is operational from 9.00 am to 6.00 pm, Monday to Saturday, except on bank holidays.

The customer care number for loans is 1860 266 0811

Kotak Mahindra Bank Customer Care for NRIs

NRI customers cannot use the contact centre numbers mentioned above while connecting from overseas. Instead, they have to make use of the following toll-free numbers based on their country.

CountryNumber

USA

1855-3656767

Australia

001180044990000

Hong Kong

00180044990000

UK

0080044990000

Canada

18557684020

Singapore

8001013054

Alternatively, you can also use the following helpline number – 1860 266 2666. However note that calls to this number are chargeable.

Kotak Mahindra Bank Net Banking Customer Care Number

If you have any queries or face any difficulties while using the internet banking service of Kotak Mahindra, you can get in touch with the team using any of the following methods:

  • 24 x 7 helpline number - 1860 266 2666
  • Using the help section on the Kotak Mahindra mobile banking app 
  • Using the online chat facility available on the website and Kotak Mahindra bank app

Kotak Mahindra Bank Virtual Assistant – Chat with KEYA

Kotak Mahindra Bank offers Keya – an AI-enabled intelligent chatbot to help with customer queries. Keya is available around the clock and can provide customers with answers to various topics like:

  • Savings and current accounts
  • Debit and credit card
  • 811 account
  • Fixed deposits
  • Home loans and personal loans
  • Utility bill payment
  • Mutual funds
  • National pension scheme 
  • And more

How to chat with Keya? 

Customers can use any one of the following methods to start chatting with Keya:

  • Visit the Kotak Mahindra website and navigate to the self-help section and click on Chat with Keya
  • Log into your netbanking account and click on help centre to chat with Keya
  • Via the Kotak Mahindra mobile banking app

Kotak Mahindra Bank Grievance Redressal Mechanism

Kotak Mahindra offers a four-tiered grievance redressal process to handle customer complaints. If you’re not satisfied with the responses received, you can escalate your complaint to the next level.

Level 1

Customers can submit their complaints using any of the following channels:

  • Submit your request/complaint/feedback online by using the grievance redressal mechanism on the site. You will be required to fill an online form stating your complaint.
  • Reach to the customer care team using the inbox section on your net banking account
  • Call the 24 x 7 Customer Contact Centre by using the number 1860 266 2666
  • Visit your nearest Kotak Mahindra Branch 

Level 2

If you have not received a satisfactory response for your complaint in Level 1 within 7 working days, you can escalate the issue to Level 2.

  • Send an email to the Service Assurance Centre via the Level-2 Grievance Redressal online form available on the site.
  • Alternatively, you can download the grievance form in any of the following languages and mail it to the address mentioned on the form. 
    • English
    • Hindi
    • Marathi
    • Assamese
    • Bengali 
    • Gujarati
    • Kannada
    • Malayalam
    • Oriya
    • Tamil 
    • Telugu

Make sure to have the Service Request Number (SRN) that you received in the previous level while sending the email. This is to ensure that you receive the right resolutions quickly.

Level 3

If you have not received a satisfactory response for your complaint in level 2 within 5 working days, you can reach out to the Nodal Officer of Kotak Mahindra Bank via:

  • Email – Use the Level-3 Grievance Redressal online form to send an email to the Nodal Officer.
  • Or call the telephone number – 88793 74983 (Monday to Friday, 10.00 am to 6.00 pm)
  • Or through postal mail to the following address

Nodal Officer, Kotak Infinity, 6th floor, Zone II

Building No. 21, Infinity Park, General AK Vaidya Marg, 

Malad (E), Mumbai – 400 097 

Level 4

If you have not received a satisfactory response for your complaint in level 3 within 5 working days, you can reach out to the Principal Nodal Officer of Kotak Mahindra Bank via:

  • Email – Use the Level-4 Grievance Redressal online form to send an email to the Principal Nodal Officer.
  • Or call the telephone number – +91 88794 12910 (Monday to Friday, 10.00 am to 6.00 pm)
  • Or through postal mail to the following address

Principal Nodal Officer, Kotak Infinity, 6th floor, Zone II

Building No. 21, Infinity Park, General AK Vaidya Marg, 

Malad (E), Mumbai – 400 097 

If your grievance is not resolved at the bank level within 30 days, you can write your complaint to the Banking Ombudsman at RBI.

Kotak Mahindra Customer Care FAQs

1. What is the address of Kotak Mahindra Bank’s head office?

Customers can write their queries, complaints or feedback to the following address: Kotak Mahindra Bank, P.O. Box: 16344, Mumbai – 400 013

2. How to connect with Kotak Mahindra Bank on social media?

Kotak Mahindra Bank provides customers with updates and other information about latest products, services and other offers on various social media channels like:

  • Facebook
  • YouTube
  • Twitter
  • LinkedIn

3. How to activate the DND (Do Not Disturb) Service for Kotak Mahindra Bank?

Kotak Mahindra Bank keeps customers updated with the latest product services and offering via SMS, email and phone calls. However, if customers do not wish to receive the marketing messages and emails, they can activate the DND service. To do this customers have to fill the Do Not Call Form available online on the bank’s site and register for the DNCR (Do Not Call Register). Once activated all telemarketing calls from Kotak Mahindra Bank stop with 45 days of registration. Note that you will still continue receiving OTP and other notification alerts from the bank.

4. I own a Kotak Multi-Currency Travel Card. How do I get in touch with the customer care team from overseas?

You can make use of the following toll-free numbers for any queries regarding the Kotak multi-currency travel card during your trips overseas.

CountryNumber

USA

1855-3656767

Australia

001180044990000

Hong Kong

00180044990000

UK

0080044990000

Canada

18557684020

Singapore

8001013054

Alternatively, you can also use the following helpline number – 1860 266 2666. However note that calls to this number are chargeable.

5. How can I find the IFSC code of Kotak Mahindra Bank branch?

To find the IFSC code of a particular branch, or to locate the nearest branch/ATM head to the Kotak Mahindra website, and look for the option “Locate Us.” You can then search for a branch using pin code/city. The search results display the address of the branch as well as its IFSC code, along with details like services offered, telephone number of the bank and more.

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