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Customer support is an important arm of any organization, more so for a customer centric service like a bank. Kotak Mahindra Bank is a leading private sector bank in the country with millions of customers operating various accounts and deposits. So the bank ensures that they have a well-oiled customer care system.
About Kotak Mahindra Bank Customer Care
Kotak Mahindra Bank Toll-Free Numbers
Banking and Credit Card Transactions
1860 266 2666
811 Banking related queries
1860 266 0811
Contact Centre Numbers based on Location
Kotak Mahindra Bank Customer Care Number for Credit Cards
For regular banking customers
For 811 Kotak banking customers
Fraud/Unauthorized Transactions Complaints
1800 209 0000
Kotak Customer Care Number for NRI Customers
+91 22 6204 2001
Loan Accounts Customer Care Number
Contact between 9.00am to 6.00pm
(Monday to Saturday excluding holidays)
The ‘Help Centre’ on the Kotak Mahindra Bank website is an exhaustive list of help topics to help customers find the much-needed guidance on any functionalities or queries they might have regarding their Kotak Mahindra Bank account.
Customers can find the Help Centre button on the top of the bank’s webpage. Here are some of the topics available under the ‘Help Centre’ –
Keya is the customer support assistant chatbot. It is a virtual assistant tool that can answer most of your queries relating to your Kotak Mahindra Bank account.
You can find ‘Keya’ on –
The virtual assistant is available 24/7 and can answer your queries on the following topics –
Kotak Life Insurance
Toll-Free: 1800 209 8800
Kotak General Insurance
Toll-Free: 1800 266 4545 (from 8 AM to 8 PM)
Toll Free: 1800 222 299/ 1800 209 9191
Tel : (City Code) 30305757
Kotak Mahindra Prime
Tel: +9122 6773 6000
(Maharashtra and Goa)
Toll-Free: 1800 209 5732
(Rest of India)
Kotak Mutual Fund
+91 22 6638 4444
Kotak Mahindra SME Banking
1800 209 5600
To resolve consumer complaints, Kotak Mahindra has a four-tiered grievance redressal process. You can take your complaint to the next level if you're not happy with the responses you've got.
Level 1 – You can lodge a formal complaint through one of the following channels
Level 2 - If you have not received a proper response for your complaint in Level 1 within seven bank working days, you can raise the issue to Level 2
Level 3 - If you have not received a proper response to your level 2 complaint within five bank working days, you can contact the Nodal Officer of Kotak Mahindra Bank:
Kotak Infinity, 6th floor, Zone II
Building No. 21, Infinity Park, General AK Vaidya Marg,
Malad (E), Mumbai – 400 097
Level 4 - If you have not received a proper response to your level 3 complaint within five bank working days, you can reach out to the Principal Nodal Officer of Kotak Mahindra at:
Principal Nodal Officer,
You can write to the RBI's Banking Ombudsman if your complaint is not handled at the bank level within 30 days.
1. What should I do if I find an unauthorized transaction on my Kotak Mahindra credit card?
You should immediately call customer care and inform them about it so that they can take the necessary steps to prevent further misuse of your card. Your current card might be deactivated and a new card will be sent to you.
2. How do I find the IFSC code for a particular Kotak Mahindra Bank branch?
Go to the Kotak Mahindra website and seek the option "Locate Us" to obtain the IFSC code of a certain branch or to find the nearest branch/ATM. The pin code and city can then be used to find a branch. The search results show the branch's address and IFSC code, as well as information such as services offered, the bank's phone number, and more.
3. What is ‘Keya’? How do I use it?
Keya is the virtual assistant chatbot on the Kotak Mahindra Bank website. You can access Keya on the homepage, on your netbanking login or on the mobile banking app. The chatbot can answer most of your queries relating to your Kotak Mahindra Bank account.
4. Can I get in touch with Kotak Mahindra Bank customer care from a foreign country?
Yes, customers from foreign locations can contact customer care on +91 22 6204 2001.
5. How can I turn on Kotak Mahindra Bank's DND (Do Not Disturb) service?
Customers must fill out the Do Not Call Form available on the bank's website and register for the DNCR in order to do so (Do Not Call Register). With 45 days after registration, all telemarketing calls from Kotak Mahindra Bank would end. Note that you will continue to get OTPs and other bank notification alerts.
6. Is the Kotak Mahindra Bank customer care number toll-free?
No, it is not toll-free. Local charges shall apply on the calls.
7. Can I get my credit card statement through the Keya chatbot?
Yes, you can very much get your credit card statement, last billed amount, payment due date and several other credit cards related information using the Keya chatbot.
8. How can I find the closest Kotak Mahindra Bank ATM in my location?
You can go to the ‘Locate Us’ tab, where you can enter your Pin Code and find a list of bank branches and ATMs close to you.
9. Can I report a lost or stolen credit card online through Netbanking?
Yes, you can. You just have to log in to your netbanking account and choose the ‘Report stolen card’ option to do that.
10. I want to check the maturity date on my FD. Can I do that using Keya, the chatbot?
Yes, you can do that too. Just click on Keya and choose ‘Fixed/Recurring Deposit’ and then choose the options you want to peruse.
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