IDFC Bank Customer Care

IDFC First Bank 24*7 Customer Care Toll-Free Number

IDFC First Bank has created a customer portal and mobile application (which can be downloaded on your phone) wherein the following actions can be taken:

• View Loan details
• Download Statement of Accounts (SOA), Interest Certificates, No Objection Certificate (NOC), Repayment Schedule and Welcome Letter
• Make payment for missed EMI
• View and update contact details online
• Log in to the Customer Portal with your User ID and Password
• Download and access the customer portal through mobile app as well

IDFC First Bank Customer Care Toll-Free Contact

The easiest way to reach IDFC First Bank is by contacting the toll-free number for various requirements like queries or complaints.

The toll-free helpline number is 1860 500 9900 (9 am to 8 pm from Monday to Saturday)

For tracking personal loan application or to get a loan is 1800 103 2791

IDFC First Bank Email Contact

For any queries, concerns or suggestions, one can write to the following email address: customer[dot]care[at]idfcfirstbank[dot]com

IDFC First Bank Branch Visit

IDFC First Bank has a wide presence across the country with 90 bank branches. Customer Service Executives will be pleased to assist with your queries and handle transactions. The official website of the bank helps you with the Branch locator wherein you can find the closest bank branch to your area. The branch timings are Monday to Saturday from 9:30 am to 4:30 pm.

IDFC First Bank Complaints/Grievances

IDFC First Bank has laid out a detailed policy for addressing complaints and grievances from customers.  If there is an unsatisfactory service provided by the bank, customers can register their complaints in many ways. These channels are:

• Customer Care: IDFC First Bank has Banker on Call service who can be contacted 24 x 7 and 365 days. This can be done over the phone or via email. The contact numbers for this service is available on the official website of IDFC First Bank Customer Service Section Contact Us
• Grievance Redressal Unit: Customers of IDFC First Bank can contact the dedicated round the clock Toll-Free number on the phone to register complaints. There are escalation email ids available on the website of the bank to raise levels in case a resolution is not found out.
• Branch Manager: The Branch Manager can be contacted to resolve concerns or register the complaints/grievances at the Branch Complaints Register.

IDFC First Bank Customer Grievance Redressal Objective

IDFC First Bank always puts its customers first. The bank is committed to resolving concerns at the earliest and in a fair and transparent manner. IDFC First Bank believes that the customer should be allowed to know the decision taken in their case. If this transparency is missing, the customer can use the escalation process laid down by the bank to reach a resolution.

Escalation Process

IDFC First Bank has created an escalation matrix for customers to raise levels of their complaints in case a solution is not arrived at. If there is any concern or dissatisfaction on the services received from IDFC First Bank, the issue can be escalated to the Principal Nodal Officer at the bank by phone or email:

Contact No: 1800 419 2332

Address: IDFC FIRST Bank Ltd. Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706 Maharashtra India Landmark: Raheja Universal or Honda Service Center

E-mail: PNO[at]idfcfirstbank[dot]com

There are various levels created to ensure that the matter is handled efficiently.

Level I

One can write directly to the email ids below for escalation. This can also be found in the ‘Contact Us’ section of the bank’s website.

E-mail: head[dot]customerservice[at]idfcfirstbank[dot]com

Level II

IDFC First Bank believes in providing transparent and fair service to its customers. If a complaint is not satisfactorily handled, the customer has the option of escalating the concern to the next level. The matter can be escalated to the Principal Nodal Officer at the above-mentioned contact detail.

Level III

The last level and the highest level of escalation is the Senior Management in IDFC First Bank. One can email directly to the senior management of the bank to get a resolution for the matter.

If there is a case where the customer has not received a satisfactory response from IDFC First Bank, there is an option to contact the Banking Ombudsman. The contact details of the Banking Ombudsman are available at all branches of the bank and on the website.

The resolution for any complaint registered will be completed in 30 days’ time as per the grievance redressal procedure laid down by the bank.

FAQs: IDFC First Bank Customer Care