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IDFC First Bank is one of the leading financial institutions in the country. Amongst various financial products offered by the bank are savings accounts, deposits, loans, investments, insurance, business banking, wholesale banking and wealth management. The bank provides debt financing to MSMEs and Consumers. IDFC First Bank provides internet banking options as well to its customers. IDFC First Bank has successfully created new models to penetrate the market and reach out to new segments of customers. Customer Service is of utmost importance and therefore, the bank has many channels of communication like a customer portal, mobile application, toll-free numbers, email amongst others.
About IDFC First Bank Customer Care
IDFC First Bank has created a customer portal and mobile application (which can be downloaded on your phone) wherein the following actions can be taken:
The easiest way to reach IDFC First Bank is by contacting the toll-free number for various requirements like queries or complaints.
The toll-free helpline number is 1860 500 9900 (9 am to 8 pm from Monday to Saturday)
For tracking personal loan application or to get a loan is 1800 103 2791
For any queries, concerns or suggestions, one can write to the following email address: customer[dot]care[at]idfcfirstbank[dot]com
IDFC First Bank has a wide presence across the country with 90 bank branches. Customer Service Executives will be pleased to assist with your queries and handle transactions. The official website of the bank helps you with the Branch locator wherein you can find the closest bank branch to your area. The branch timings are Monday to Saturday from 9:30 am to 4:30 pm.
IDFC First Bank has laid out a detailed policy for addressing complaints and grievances from customers. If there is an unsatisfactory service provided by the bank, customers can register their complaints in many ways. These channels are:
IDFC First Bank always puts its customers first. The bank is committed to resolving concerns at the earliest and in a fair and transparent manner. IDFC First Bank believes that the customer should be allowed to know the decision taken in their case. If this transparency is missing, the customer can use the escalation process laid down by the bank to reach a resolution.
IDFC First Bank has created an escalation matrix for customers to raise levels of their complaints in case a solution is not arrived at. If there is any concern or dissatisfaction on the services received from IDFC First Bank, the issue can be escalated to the Principal Nodal Officer at the bank by phone or email:
Contact No: 1800 419 2332
Address: IDFC FIRST Bank Ltd. Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706 Maharashtra India Landmark: Raheja Universal or Honda Service Center
There are various levels created to ensure that the matter is handled efficiently.
One can write directly to the email ids below for escalation. This can also be found in the ‘Contact Us’ section of the bank’s website.
IDFC First Bank believes in providing transparent and fair service to its customers. If a complaint is not satisfactorily handled, the customer has the option of escalating the concern to the next level. The matter can be escalated to the Principal Nodal Officer at the above-mentioned contact detail.
The last level and the highest level of escalation is the Senior Management in IDFC First Bank. One can email directly to the senior management of the bank to get a resolution for the matter.
If there is a case where the customer has not received a satisfactory response from IDFC First Bank, there is an option to contact the Banking Ombudsman. The contact details of the Banking Ombudsman are available at all branches of the bank and on the website.
The resolution for any complaint registered will be completed in 30 days’ time as per the grievance redressal procedure laid down by the bank.
1. What services can be carried out on the customer portal of IDFC First Bank?
IDFC First Bank has created a dedicated customer portal to assist with the following services:
2. How does one express dissatisfaction on the services provided by IDFC First Bank?
If one is not happy with the services offered by IDFC First Bank or wants to raise a concern, it can be escalated to the Principal Nodal Officer of the Bank: Contact No: 1800 419 2332. E-mail: firstname.lastname@example.org
3. What are the customer care toll free numbers for IDFC First Bank?
Toll-free helpline number is 1860 500 9900 (9am to 8pm from Monday to Saturday) For tracking personal loan application or to get a loan is 1800 103 2791
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