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Bank of Baroda is one of India’s established banks with its headquarters in Vadodara, Gujarat. It offers multiple banking products and services such as personal banking, corporate banking, investment banking, insurance, credit cards, loans, etc. Customers facing problems with the services can contact any of the dedicated Bank of Baroda customer care centres to get their queries and grievances resolved.
About Bank of Baroda Customer Care
Customers facing any issues can contact 24/7 Bank of Baroda customer care available on the following numbers:
For Pradhan Mantri Jan Dhan Yojana customers, Bank of Baroda has a dedicated customer care number which is available from 6 am to 10 pm. The number is as follows:
Bank of Baroda also offers missed call services.
Customers from outside India can contact on the following customer care number of the bank. This number is available 24/7.
NRIs can contact Bank of Baroda from within India by calling on the toll-free numbers mentioned below:
To block the credit card, customers can call at the following toll-free number:
For credit card PIN and queries related to the application, call the following number:
The grievance redressal system of Bank of Baroda is a four-stage process. Customers can file a complaint online using the bank’s online form or can call the bank’s customer care centre. Alternatively, customers can visit any of Bank of Baroda’s nearest branches to file the grievance.
If the grievance is not redressed at this level or a customer is unsatisfied with the solution provided, he or she can escalate the matter to the regional office. Customers can escalate the complaint by calling Bank of Baroda’s contact centre or using their online form. It is important to quote the unique tracker ID assigned when filing a grievance at this level.
Here are the details of some of the regional branches of Bank of Baroda where customers can file a grievance:
If the grievance is not redressed at the regional level, customers can take up the complaint to the zonal level by reaching out to the zonal offices. Mentioning the unique tracker ID assigned to customers is imperative at this level as well. Mentioned below is a list of the zonal offices of Bank of Baroda with their contact information:
Phone: 0522- 6677607
If a customer is not happy with the solution offered by the above forums, he or she can escalate the issue and write to the nodal officer of the bank at the following address:General Manager (Operations & Services)Bank of Baroda, Head Office,Baroda Bhavan, R C Dutt Road,Alkapuri, BARODA – 390007, (Gujarat) India.Tel: (0265) 2316792Email: gm[dot]ops[dot]ho[at]bankofbaroda[dot]com
1. What are the services I can avail through Bank of Baroda’s contact centre?
The following services are offered by Bank of Baroda’s contact centre:
2. How can I locate the nearest Bank of Baroda branch in my region?
It is easy to locate the nearest Bank of Baroda’s branch in your vicinity and its details by using their ‘Branch Locator’ service. Visit https://www.bankofbaroda.com/locate-us-branch.htm and enter your location to view the branches in your area. This service also allows you to locate Bank of Baroda ATMs and eLobby in your vicinity.
3. What are the branch timings of Bank of Baroda to file grievances or resolve any queries?
Bank of Baroda doesn’t follow any specific timings for filing grievances or queries. Customers can visit the branch any time during its operational hours to file grievances and queries.
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