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UCO Bank is one of the oldest public sector banks in India. It offers world-class banking services such as savings accounts, loans, fixed deposits, debit and credit cards, foreign currency loans, credit to small and medium enterprises, corporate banking, rural banking and many more. The bank has made itself accessible in many ways so that communication with the customer can be constant. The toll-free number, e-banking, a dedicated helpline for grievances are some of the channels through which customers are handled. One can also personally visit the bank branch to enquire, transact or register complaints.
About UCO Bank Customer Care
The toll- free number of UCO Bank assists individuals with enquiries, clarifications or complaints with regard to any product or service. The toll-free number is 1800-274-0123.
For many of the other services, one can simply email UCO Bank to inform or enquire about their concern.
Debit Card hot listing can be done through a simple SMS communication. The SMS needs to be sent on 9230192301. There are three options to hot list the debit card.
UCO Bank has created a mobile application which can be downloaded from the Play Store or App Store. Once this app is downloaded on your phone, a host of services can be used from it such blocking/unblocking digital banking services like m-banking, e-banking, debit card, UCO UPI, e-wallet at any time.
UCO Bank Grievance Policy
UCO Bank has defined policy for handling any complaint or grievance received by the bank. The main objective of having a detailed policy is to handle customer complaints swiftly. UCO Bank believes in offering services comparable to any other global bank. The escalation matrix helps the customer to take this complaint forward to the next level in case he is not satisfied with the response received at the first level. UCO Bank believes in treating all customer complaints fairly and efficiently.
UCO Bank has broadly classified complaints under various categories:
The resolution of a grievance with respect to customer service must be closed out by the Bank Branch Manager. He is responsible for closing out all grievances received at the bank branch level. If the primary solution provided is not found satisfactory by the customer, the bank branch manager is responsible for sharing alternate routes and escalation levels with the customer. The next level of escalation is the Zonal office in case he is not able to offer a suitable solution to the complaint.
If there is any grievance or complaint that needs to be registered with UCO Bank, it can be done in the following manner:
Telephone: 033-44557970 Fax No. 033-44557319
For speedy redressal, complaints can be lodged on the following telephone numbers and email addresses:
1. What are the various methods in which one can communicate with UCO Bank?
UCO Bank has many channels of communication such as toll-free number, email, SMS, mobile banking app and direct communication with the bank.
2. If the customer is not satisfied with the services of UCO Bank, where can he send the feedback?
The feedback can be sent to: Assistant General Manager, Strategic Planning & GAD, Head Office at the following contact details: Telephone: 033-44557970 Fax No. 033-44557319 Email: hosp[dot]cscell[at]ucobank[dot]co[dot]in
3. What are the options of hotlisting a debit card with UCO Bank?
Debit Card can be hot listed very easily through SMS. The SMS needs to be sent on 9230192301. There are three options to hot list the debit card. SMS HOT SMS HOT SPACE Last4digitsofthecardnumber SMS HOT SPACE 14digitaccountnumber
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