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Axis Bank is the fifth-largest bank in India and is headquartered in Mumbai. With over 4000 branches and 11,000+ ATMs, Axis Bank offers a wide array of financial products catering to the requirements of different categories of customers. Besides private banking services, Axis Bank also offers specialized banking services to SMEs, retail businesses and corporates.
Here, in this guide, you can find all that you need to know about the customer service portals offered by Axis Bank – how to get in touch with the customer service team via phone, email, online chat, the numbers to call and more.
About Axis Bank Customer Care
Axis Bank offers toll-free numbers for retail banking customers to get in touch with the customer service team for any queries, complaints and other feedback.
Here are the customer care toll-free numbers for Axis Bank
You can also make use of the following toll-free numbers for specific banking services like:
1800 419 5959
1800 419 6969
Customers can also get in touch with Axis Bank for any complaints, queries or feedback using the following email ids.
Customers can also receive banking services by sending an SMS from the registered mobile number to the following numbers: 5676782 or 97170 00002
Customers can report the loss of a credit card, a fraudulent activity and block the card instantly using any of the following channels:
For blocking prepaid/debit/forex cards, you can reach out to the customer care team using the 24-hour emergency helpline by dialing +91 22 6798 7700. Note that this number is also open to NRIs.
You can get in touch with the customer care team for all your loan-related queries and to know the status of existing loans using the following customer care numbers:
1860 419 5555
1860 500 5555
+91 22 6798 7700*
*Note that calls to this number are chargeable as per the rates fixed by the telecom operator.
The loan customer service telephone portal is available from 9 am to 9 pm, Monday to Saturday, except on national holidays.
Netbanking users can log into the Axis banking mobile app, and click on support to connect with the customer care team. Alternatively, you can also get in touch with a phone banking officer using the following customer care toll-free number - 1-860-419-5555/1-860-500-5555
Axis Bank offers a wide range of banking services for NRI customers. If you are an NRI customer of Axis Bank, you can get in touch with the customer service team by using the following toll-free numbers. Make sure to use the number for the country where you are located.
If your resident country is not in this list, you can make use of the common number for NRIs. Note that calls to this number will be charged based on your telecom operator rates.
1855 205 5577
800 850 0000
0808 178 5040
8000 3570 3218
800 1206 355
00 800 100 348
1855 436 0726
800 11 300
1800 153 861
+91 40 67174100
Axis bank offers an AI-powered chatbot – Aha, which simplifies conversations with the customer care team. Customers can ask any banking related queries to Aha and it provides customers with the right answers.
Here are some of the services offered by Aha:
Axis Bank offers a transparent and robust grievance redressal mechanism for customers. There are three levels through which customers can escalate their complaints through three levels.
If you’re reaching out to the bank for the first time to raise a complaint/query/request, you can make use of the following channels:
If you’re not satisfied with the response, you can connect with the nodal officer using any of the following channels:
Nodal Officer, Grievance Redressal, Axis Bank Ltd,
NPC1, 5th Floor, “Gigaplex”, Plot No. I.T.5, MIDC,
Airoli Knowledge Park, Airoli,
Navi Mumbai - 400 708
If you have complaints related to a specific bank, you can write to the Circle Nodal Officer. You can find the complete details of the Circle Nodal Officer pertaining to your branch on the official website.
If you are not satisfied with the response received in Level 2, you can reach out to the Principal Nodal Officer using the following channels:
Executive Vice President, 2nd floor, The Ruby,
9-Senapati Bapat Marg, Dadar, Mumbai - 400 028
If you’re not satisfied with the response received in the previous levels, you can approach the Banking Ombudsman of the RBI for further resolution of your complaint.
1. What is the address of the corporate headquarters of Axis Bank?
Axis Bank is headquartered at Mumbai at, Axis House, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai – 400 025 Telephone numbers:+91-22-2425 2525 (Tele Banking), +91-22-4325 2525 (Credit card support), +91-22-2425 1800 (Pension related issues)
Yes. Axis Bank has overseas branches in several countries. If you are an NRI customer, you can get in touch with overseas branches for any queries or to resolve your complaints.
Office No.105, 1st Floor,
Al Safa Business Centre,
Plot No.318-883, Street No.19,
Opp. Dubai Central Post Office, Karama
P O Box No.113498,
Office No.1003, 10th Floor,
Al Masaood Tower,
Near Crowne Plaza, Hamdan Street,
Abu Dhabi, UAE
1312-1313, Al-Hind Tower,
Besides the Qasba Canal,
Al Qasba, Sharjah, UAE.
Laila Tower (5th Floor)
8, Gulshan Avenue, Gulshan - 1,
Dhaka - 1212, Bangladesh
#48 - 01/02,
Singapore - 048619
1707-08 Central Plaza,
18 Harbour Road,
Wan Chai, HONG KONG
1st Floor, 4 Chiswell Street,
Post Code: EC1Y4UP
28th Floor Unit no.2804, Tower 2,
Al Fattan Currency House
DIFC - Dubai UAE
D/E - 29 F, Times Square
No.500 Zhangyang Road
New Pudong Area, 200122
No.356, Galle Road,
Colombo, 03. Kollupitiya,
3. How to locate my nearest Axis Bank branch/ATM?
Axis Bank Branch offers an easy to use branch locator for customers to find their nearest bank branch or ATM. You can search for your branch using the pin code, location, city or state. You can filter the results based on: Category – branch, ATM, loan centre, rural lending office, MSME Samriddhi Or Services – Ramp facility available, Aadhaar enrollment centre, Demat Services CDSL/NSDL, lockers, talking ATM, Forex, customer service availability
4. I am not an existing customer of Axis Bank. How can I get in touch with the customer service team?
For security reasons, emails received from unregistered emails are not answered by the customer service team. If you are not an existing customer, you can reach the customer care team via the toll-free numbers and receive a Service Request Number.
5. How do I activate the DND (Do Not Disturb) Service at Axis Bank?
Axis Bank keeps customers updated with the latest banking services, and other marketing offers. However, customers can turn off this service by using the DND service. To activate the DND service, call 1909 from your registered mobile number and choose the options from the IVR. Alternatively, you can send SMS “START DND” to 1909. To deregister from the DND service, call 1909 from your registered mobile number and choose the options from the IVR. Alternatively, you can send SMS “STOP DND” to 1909.
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