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In this guide, we share the details of customer service offered by Axis Bank including, how to get reach out to the bank’s customer service team using phone, email, online chat options, etc.
About Axis Bank Customer Care
Axis Bank is one of the few financial institutions in the country that focuses on understanding its customer’s busy lives and ever-changing needs. With this in mind, the bank offers its customers various channels of getting their queries and concerns addressed. These include personal phone banking services, email support, grievance redressal, nodal officer contacts, etc.
Customers need not go to the bank physical for day-to-day requirements like getting information on services offered, requesting a new cheque book, regeneration of ATM PIN, etc. These can be easily availed through one of the channels mentioned below. Also, for emergency services such as blocking a lost card, customers can reach out to the bank’s customer care 24x7 using phone banking.
Axis bank customers who need information regarding the bank’s various products and services, the status of cheque issued or deposited, ongoing interest rates, internet banking, mobile banking, ATM services or blocking of lost/stolen card can contact the bank’s 24/7 customer care centre at the below-mentioned numbers:
Customers can contact the below-mentioned numbers if they want to report loss of Axis Bank debit card: 022-6798-7700
Axis bank has dedicated customer service for addressing queries pertaining to agricultural and rural banking services. There is a special customer service support set up by the bank to look after the needs of this sector. Mentioned below is the number that customers can use in this regard: 1800-419-5577
NRI customers of Axis Bank can reach out to the bank’s customer care by using the following numbers. These helplines address answers to queries of NRI customers in a speedy manner:
USA - 1855 205 5577
Saudi Arabia - 800 850 0000
UK - 0808 178 5040
UAE - 8000 3570 3218
Singapore - 800 1206 355
Qatar - 00 800 100 348
Canada - 1855 436 0726
Bahrain - 800 11 300
Australia - 1800 153 861
Non-Toll-Free - +91 40 67174100
Customers can also send an email to the below-mentioned addresses with their queries, concerns, feedback or complaints:
General Bank Account Queries
Queries Related to Credit Cards
Customers who are not satisfied with the initial response from Axis bank customer support can escalate the matter by writing to the bank’s nodal officer. This can be done either by visiting the bank’s official website and submitting the grievance redressal form or by downloading the form and mailing it to the below-mentioned address:
Mr Anirudh Saxena
Nodal Officer, Grievance Redressal
Axis Bank Ltd. 5th Floor, “Gigaplex”
Plot No. I.T.5, MIDC, Airoli Knowledge Park
Airoli, Navi Mumbai – 400708
Customers can email a scanned copy of the form to this email id - nodal[dot]officer[at]axisbank[dot]com.
Additional read – Axis bank home loan customer care
Apart from the grievance redressal mechanism, Axis bank also has a nodal office that looks after customer concerns that remain unresolved by the customer care department of the bank. After reaching out to the nodal office, if a customer is not satisfied with the resolution offered by customer care or has not received any response within 30 working days of approaching the nodal officer, they can further escalate the concern to the principal nodal officer. The form for the same is available on the bank’s official website. Customers can either submit it online or download the form to fill in the details and further post it to the below-mentioned address:
Mr Gururaja Rao
Executive Vice President
Axis Bank Limited, Corporate Office,
7th floor, Axis House, C-2, Wadia International Centre,
P.B. Marg, Worli, Mumbai – 400 025
Mentioned below are the nodal office numbers that customers can use for their concerns:
022-022-24252525 / 24253754 / 24254213 / 24254240
Customers can also send an email at pno[at]axisbank[dot]com to expect a response within 10 working days.
Recommended read – Axis bank personal loan customer care
Axis Bank, which is headquartered in Mumbai, is the third-largest private sector bank in India. The bank has a vast network of more than 4000 branches and 11,000+ ATMs spread across the country. It offers a wide range of financial products and services catering to a diverse range of customers in the country. Apart from private banking services, Axis Bank also provides specialized banking services to SMEs, retail businesses and corporates.
Axis bank is known for its above-par banking services because it prioritises customer satisfaction at all times. With dedicated customer care support for almost every product and service segment, the bank has ensured a substantial set-up for result-oriented and genuine customer satisfaction.
1. Is Axis Bank customer care 24/7?
Axis bank allows customers to reach out to the toll-free customer care number 24*7. While customers can access account information through this from 8 am to 8 pm, the IVR services are available 24*7.
2. How can I complain to Axis Bank?
You can raise any banking-related complaints to Axis bank via its customer support toll-free number at 1-860-419-5555. You can also use the link www.axisbank.com/support for your concerns.
3. Can I chat with Axis Bank customer care?
Yes, you can initiate a chat with Axis bank’s Whatsapp designated number at 7036165000 and seek details regarding your regular banking transactions, account balance, mini statement, chequebook order or even apply for a new product.
4. How can I talk to the Axis Bank customer care executive directly?
You can reach out to a customer care executive of Axis bank by using either of these numbers: 1 - 860 - 419 – 5555, 1 - 860 - 500- 5555, and 1 - 800 - 419 – 5577.
5. How can I get my customer ID of Axis Bank?
Once you have opened an account with Axis bank, the bank will provide a welcome letter with the customer ID written on it.
6. How can I check my Axis Bank complaint status?
You can call 18004190068 to know the status of your complaint with Axis bank.
7. Which Axis bank account is best?
The Prime Savings Account is known to be a good banking product offered by Axis bank
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