Interested in financial products
Processing

Axis Bank Customer Care Number

Axis Bank is the fifth-largest bank in India and is headquartered in Mumbai. With over 4000 branches and 11,000+ ATMs, Axis Bank offers a wide array of financial products catering to the requirements of different categories of customers. Besides private banking services, Axis Bank also offers specialized banking services to SMEs, retail businesses and corporates.

Here, in this guide, you can find all that you need to know about the customer service portals offered by Axis Bank – how to get in touch with the customer service team via phone, email, online chat, the numbers to call and more.

Axis Bank 24*7 Customer Care Toll-Free Number

Axis Bank Customer Care

Axis Bank offers toll-free numbers for retail banking customers to get in touch with the customer service team for any queries, complaints and other feedback.

Here are the customer care toll-free numbers for Axis Bank

Customer TypeToll-free Numbers
Personal Banking Customers

1-860-419-5555

1-860-500-5555

Business Banking Customers 

1-860-419-5555

1-860-500-5555

Agri and Rural Customers

1-800-419-5577

You can also make use of the following toll-free numbers for specific banking services like:

Banking ServiceToll-free Numbers
For Account Balance

1800 419 5959

For Mini Statement

1800 419 6969

Axis Bank Customer Support by Email

Customers can also get in touch with Axis Bank for any complaints, queries or feedback using the following email ids.

DepartmentEmail ID
General banking queriescustomer[dot]service[at]axisbank[dot]com 
Credit-card related queriescreditcards[at]axisbank[dot]com
Loan-related queriesloans[at]axisbank[dot]com
Queries for NRI customersnri[dot]services[at]axisbank[dot]com
Merchant-related servicesmerchant[dot]services[at]axisbank[dot]com 

Axis Bank Customer Support by SMS

Customers can also receive banking services by sending an SMS from the registered mobile number to the following numbers: 5676782 or 97170 00002

SMS ServiceFormat
To request the customer IDCustID
To request the customer ID of the credit cardCUSTIDCCXXXX (last 4 digits of the credit card)
For balance inquiryBAL (account number)
To know the last 3 transactions on your accountMINI (account number)
To download the mobile banking appMBANK
To locate the nearest ATMATM (Pincode)
To register for e-statementGREEN (Email ID)
To request a new checkbookCHQBK (last 6 digits of the account number)
To recharge a prepaid mobileMobile (mobile number) (mobile operator) (amount) (last 6 digits of your axis bank account number)

Axis Bank Credit Card Customer Care

Customers can report the loss of a credit card, a fraudulent activity and block the card instantly using any of the following channels:

  • Use Axis Bank mobile app – click on the credit card tab, and choose the card that needs to be blocked.
  • Using Axis Bank online chat facility – Type “block credit card,” and follow the instructions on the screen.
  • Using the Axis Bank web page – Log into your Axis Bank account and choose the support section and click on “block credit card.”
  • Alternatively, you can also call the toll-free number 1-860-419-5555/1-860-500-5555to choose the right IVR option to block the card.

For blocking prepaid/debit/forex cards, you can reach out to the customer care team using the 24-hour emergency helpline by dialing +91 22 6798 7700. Note that this number is also open to NRIs.

Axis Bank Customer Care for Loans

You can get in touch with the customer care team for all your loan-related queries and to know the status of existing loans using the following customer care numbers:

Loan TypeToll-free Numbers
Home loans

1860 419 5555

1860 500 5555

Personal Loans

1860 419 5555

1860 500 5555

For NRI customers for personal loans

+91 22 6798 7700*

*Note that calls to this number are chargeable as per the rates fixed by the telecom operator.

The loan customer service telephone portal is available from 9 am to 9 pm, Monday to Saturday, except on national holidays.

Axis Bank Customer Care for Netbanking

Netbanking users can log into the Axis banking mobile app, and click on support to connect with the customer care team. Alternatively, you can also get in touch with a phone banking officer using the following customer care toll-free number - 1-860-419-5555/1-860-500-5555

Axis Bank Customer Care for NRIs

Axis Bank offers a wide range of banking services for NRI customers. If you are an NRI customer of Axis Bank, you can get in touch with the customer service team by using the following toll-free numbers. Make sure to use the number for the country where you are located.

If your resident country is not in this list, you can make use of the common number for NRIs. Note that calls to this number will be charged based on your telecom operator rates.

CountryToll-free Numbers
USA

1855 205 5577

Saudi Arabia

800 850 0000

United Kingdom

0808 178 5040

UAE

8000 3570 3218

Singapore

800 1206 355

Qatar

00 800 100 348

Canada

1855 436 0726

Bahrain

800 11 300

Australia

1800 153 861

Other countries (non-toll-free)

+91 40 67174100

Axis Bank Virtual Assistant

Axis bank offers an AI-powered chatbot – Aha, which simplifies conversations with the customer care team. Customers can ask any banking related queries to Aha and it provides customers with the right answers.

Here are some of the services offered by Aha:

  • Order a cheque book
  • Transfer funds
  • Pay utility bills – gas, electricity, etc. 
  • Recharge mobile phones 
  • Increase debit card limits
  • Pay credit card bills
  • Switch off/turn on your debit card temporarily 
  • Block credit/debit/forex card 
  • And more

Axis Bank Grievance Redressal Mechanism

Axis Bank offers a transparent and robust grievance redressal mechanism for customers. There are three levels through which customers can escalate their complaints through three levels.

Level 1 

If you’re reaching out to the bank for the first time to raise a complaint/query/request, you can make use of the following channels:

  • Live Chat – Customers can start a live chat session by visiting the Axis Support Page on the website of Axis Bank.
  • Call customer care at the toll-free number 1800 419 0068
  • Visit your nearest branch/loan center 

Level 2

If you’re not satisfied with the response, you can connect with the nodal officer using any of the following channels:

  • Email – Customers can send an email to the nodal[dot]officer[at]axisbank[dot]com. Make sure to have the service request number handy, as you will have to mention it in the email to the nodal officer.
  • Post – Alternatively, you can download the Grievance Form from the website of Axis Bank, print and fill it and send it to the following address.

Nodal Officer, Grievance Redressal, Axis Bank Ltd, 

NPC1, 5th Floor, “Gigaplex”, Plot No. I.T.5, MIDC,

Airoli Knowledge Park, Airoli, 

Navi Mumbai - 400 708

If you have complaints related to a specific bank, you can write to the Circle Nodal Officer.  You can find the complete details of the Circle Nodal Officer pertaining to your branch on the official website.

Level 3

If you are not satisfied with the response received in Level 2, you can reach out to the Principal Nodal Officer using the following channels:

  • Email – You can send an email to the principal nodal officer at pno[at]axisbank[dot]com. Make sure to have the service request number handy.
  • Post – Alternatively, you can download the Grievance Form from the website of Axis Bank, print and fill it and send it to the following address.

Executive Vice President, 2nd floor, The Ruby,

9-Senapati Bapat Marg, Dadar, Mumbai - 400 028

Banking Ombudsman 

If you’re not satisfied with the response received in the previous levels, you can approach the Banking Ombudsman of the RBI for further resolution of your complaint.

FAQs on Axis Bank Customer Care

1. What is the address of the corporate headquarters of Axis Bank?

Axis Bank is headquartered at Mumbai at, Axis House, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai – 400 025 Telephone numbers:+91-22-2425 2525 (Tele Banking), +91-22-4325 2525 (Credit card support), +91-22-2425 1800 (Pension related issues)

2. Does Axis Bank have representative offices overseas?

Yes. Axis Bank has overseas branches in several countries. If you are an NRI customer, you can get in touch with overseas branches for any queries or to resolve your complaints.

CountryOffice TypeAddress
UAE (Dubai)Representative Office

Office No.105, 1st Floor,
Al Safa Business Centre,
Plot No.318-883, Street No.19,
PO Box.122504,
Opp. Dubai Central Post Office, Karama
Dubai, UAE
Tel : +9714-373 5555

UAE (Abu Dhabi)Representative Office

P O Box No.113498,
Office No.1003, 10th Floor,
Al Masaood Tower,
Near Crowne Plaza, Hamdan Street,
Abu Dhabi, UAE
Tel: 00971-26281668

UAE (Sharjah)Representative Office

1312-1313, Al-Hind Tower,
Besides the Qasba Canal,
Al Qasba, Sharjah, UAE.
Tel: 00971-65253330

BangladeshRepresentative Office

Laila Tower (5th Floor)
8, Gulshan Avenue, Gulshan - 1,
Dhaka - 1212, Bangladesh
Tel: 0088-029853795

SingaporeOverseas Branch Office

9,Raffles Place,
#48 - 01/02,
Republic Plaza,
Singapore - 048619
Tel: 0065-65719229

Hong KongOverseas Branch Office

1707-08 Central Plaza,
18 Harbour Road,
Wan Chai, HONG KONG
Tel: 00852-36564000

London - United KingdomOverseas Branch Office

1st Floor, 4 Chiswell Street,
London.
Post Code: EC1Y4UP
Tel : 0044-2073972520

Dubai (UAE)Overseas Branch Office

28th Floor Unit no.2804, Tower 2,
Al Fattan Currency House
P.O.Box 506593,
DIFC - Dubai UAE

Shanghai – ChinaOverseas Branch Office

D/E - 29 F, Times Square
No.500 Zhangyang Road
New Pudong Area, 200122
Shanghai, China
Tel: 0086-2120282848

Colombo – Sri LankaOverseas Branch Office

No.356, Galle Road,
Colombo, 03. Kollupitiya,
Sri Lanka
Tel: 0094-112577720

3. How to locate my nearest Axis Bank branch/ATM?

Axis Bank Branch offers an easy to use branch locator for customers to find their nearest bank branch or ATM. You can search for your branch using the pin code, location, city or state. You can filter the results based on: Category – branch, ATM, loan centre, rural lending office, MSME Samriddhi Or Services – Ramp facility available, Aadhaar enrollment centre, Demat Services CDSL/NSDL, lockers, talking ATM, Forex, customer service availability

4. I am not an existing customer of Axis Bank. How can I get in touch with the customer service team?

For security reasons, emails received from unregistered emails are not answered by the customer service team. If you are not an existing customer, you can reach the customer care team via the toll-free numbers and receive a Service Request Number.

5. How do I activate the DND (Do Not Disturb) Service at Axis Bank?

Axis Bank keeps customers updated with the latest banking services, and other marketing offers. However, customers can turn off this service by using the DND service. To activate the DND service, call 1909 from your registered mobile number and choose the options from the IVR. Alternatively, you can send SMS “START DND” to 1909. To deregister from the DND service, call 1909 from your registered mobile number and choose the options from the IVR. Alternatively, you can send SMS “STOP DND” to 1909.

×Thank you! Your comment will be reviewed and posted shortly.

Write a review

CreditMantri will never ask you to make a payment anywhere outside the secure CreditMantri website. DO NOT make payment to any other bank account or wallet or divulge your bank/card details to fraudsters and imposters claiming to be operating on our behalf.