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Door No.3, Block B, No. 147, Workeasy Space Solutions, RK Swamy Centre, Hansa Building, Pathari Road,Thousand Lights, Chennai, Tamil Nadu600006
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Syndicate Bank is one of the leading national banks in the country. It offers many financial products and services such as savings accounts, loans, fixed deposits, digital banking services, and insurance. Syndicate Bank has focused much on offering digital initiatives like transactions through online, mobile and e-commerce services. Online services include opening a bank account, applying for a loan online, transfer of funds, purchasing FASTag and so on. Customer service is of utmost importance and therefore, the bank has set up many channels of communication. The toll-free number, helpdesk, special contact details for NRIs are available with Syndicate Bank. The Bank also organizes a ‘Customer Day’ at all branches of the bank for customers to suggest improvements or air their concerns.
About Syndicate Bank Customer Care
Syndicate Bank has made available Toll-Free Numbers for various queries or complaints. This is a 24-hour helpline.
Debit & Credit Cards:
Hot-listing of Debit Cards: 1800-208-3333(Toll-Free), 1800-3011-3333(Toll-Free)
Hot-listing of Credit Cards and enquiries: 1800225092
(10 am to 5 pm on all working days)
Debit Card Disputes (For Debit Card Transaction Related Disputes):080-22073835
Debit Cards (For "Card Not Working Issues"): 080-22073900
POS: 080-22073888(For Merchants Only)
Debit Cards: dcc[at]syndicatebank[dot]co[dot]in
Credit Cards: cardcentre[at]syndicatebank[dot]co[dot]in
Card Not Working Issues Debit card: 080-22073900
Card Not Working Issues Credit card: 080-22073800
Mobile Banking/Internet Banking
For any queries regarding mobile banking/internet banking, the following toll-free number can be contacted: 1800 3011 3333 &1800 208 3333
For general enquiries, the contact details are: 080-22260281
(10.00 am to 5.00 pm on all working days)
The following customer care numbers can be contacted if there are any issues with your Syndicate Bank Global Cards:
Global Credit Cards: For a hot listing of lost card or inquiry - 1800 225 092, 022-4042 6003, cardcentre[at]syndicatebank[dot]co[dot]in
Global Debit Cards: For a hot listing of lost card or inquiry - 1800 425 0585, 09483522433, dcc[at]syndicatebank[dot]co[dot]in
There is a dedicated customer care service to assist with electronic payment issues.
Electronic Payments and Settlement Office (EPSO): epso[at]syndicatebank[dot]co[dot]in, 022 - 22653157, 022 – 22653158
Syndicate Bank has a special customer care service for NRIs. The contact details are:
NRI Customer Care Cell: nrd[at]syndicatebank[dot]co[dot]in, 022-2218 9606 / 022-2218 1780
Any complaints or feedback can be brought to the notice of the bank authorities at any time. There is a process of escalation which can be noted below:
Syndicate Bank, Corporate Office
Business Strategy & Planning Department
Syndicate Bank Building
2nd Cross, Gandhinagar
Bengaluru - 560009
Fax: 080-22208960 or
The highest level of escalation after exhausting all possibilities and levels is directly contacting the Chairman & Managing Director of Syndicate Bank.
Syndicate Bank has the provision of registering a complaint online through the Online Grievance Redressal & Feedback System portal. If there is an extreme situation, the customer can also get in touch with the Line Functioning Heads directly. Syndicate Bank has clearly advised the customers not to use the online complaint system for filing complaints regarding debit cards/credit cards which include hot listing the lost/misplaced cards and issues relating to internet banking. The bank has provided dedicated helplines for customers in these situations which will help them find a solution in the right manner.
Grievance Redressal Timelines
Syndicate Bank has clearly defined the timelines within which a resolution must be found for the complaint. Any complaint that has been received must be examined and addressed to the satisfaction of the customer.
There could be complaints that require more time for examination and final closure. A suitable letter must be sent to the complainant explaining the situation and that it is being worked upon.
Helpline for Debit Cards/Credit Cards
For Hot Listing Debit Cards
1800 208 3333 (Toll-Free)
1800 3011 3333 (Toll-Free)
For Hot Listing Lost Credit Cards
Toll-Free (BSNL/MTNL landlines) 1800 225 092
Other Lines (Chargeable to the caller)
Debit Cards (For “Card Not Working” Issues)
Debit Card Disputes (For Debit Card Transaction Related Disputes)
080-22073888 (For Merchants Only)
Credit Cards creditcard[at]syndicatebank[dot]co[dot]in
Debit Cards dcc[at]syndicatebank[dot]co[dot]in
1. What are customer service details for NRIs at Syndicate Bank?
NRIs have a special customer care service line set up by Syndicate Bank to address their needs. The contact details are: NRI Customer Care Cell: nrd[at]syndicatebank[dot]co[dot]in, 022-2218 9606 / 022-2218 1780
2. Is there a customer care contact for online banking issues?
Yes, Syndicate Bank has a dedicated helpline number for online banking issues. The following toll-free number can be contacted: 1800 3011 3333 &1800 208 3333
3. What are contact details for general enquiries with Syndicate Bank?
For general enquiries, the contact details are: 080-22260281 (10.00am to 5.00pm on all working days) Email: Syndcare@syndicatebank.co.in
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