Syndicate Bank Customer Care

Syndicate Bank Customer Care 24*7 Customer Care Toll-Free Number

Syndicate Bank has made available Toll-Free Numbers for various queries or complaints. This is a 24-hour helpline.

Debit & Credit Cards:

Hot-listing of Debit Cards: 1800-208-3333(Toll-Free), 1800-3011-3333(Toll-Free)

Hot-listing of Credit Cards and enquiries: 1800225092

(10 am to 5 pm on all working days)

Debit Card Disputes (For Debit Card Transaction Related Disputes):080-22073835

Credit Card:080-22073800

Debit Cards (For "Card Not Working Issues"): 080-22073900

Debit Card Disputes (For Debit Card Transaction Related Disputes):080-22073835

POS: 080-22073888(For Merchants Only)

Email: 

Debit Cards: dcc[at]syndicatebank[dot]co[dot]in

Credit Cards: cardcentre[at]syndicatebank[dot]co[dot]in

Card Not Working Issues Debit card: 080-22073900

Card Not Working Issues Credit card: 080-22073800

Mobile Banking/Internet Banking

For any queries regarding mobile banking/internet banking, the following toll-free number can be contacted: 1800 3011 3333 &1800 208 3333

General Enquiries

For general enquiries, the contact details are: 080-22260281

(10.00 am to 5.00 pm on all working days)

Email: Syndcare[at]syndicatebank[dot]co[dot]in

Syndicate Bank Customer Care for Global Cards

The following customer care numbers can be contacted if there are any issues with your Syndicate Bank Global Cards:

Global Credit Cards: For a hot listing of lost card or inquiry - 1800 225 092, 022-4042 6003, cardcentre[at]syndicatebank[dot]co[dot]in

Global Debit Cards: For a hot listing of lost card or inquiry - 1800 425 0585, 09483522433, dcc[at]syndicatebank[dot]co[dot]in

Syndicate Bank Customer Care for Electronic Payments

There is a dedicated customer care service to assist with electronic payment issues.

Electronic Payments and Settlement Office (EPSO): epso[at]syndicatebank[dot]co[dot]in, 022 - 22653157, 022 – 22653158

Syndicate Bank Customer Care for NRIs

Syndicate Bank has a special customer care service for NRIs. The contact details are:

NRI Customer Care Cell: nrd[at]syndicatebank[dot]co[dot]in, 022-2218 9606 / 022-2218 1780

Syndicate Bank Complaint Redressal

Any complaints or feedback can be brought to the notice of the bank authorities at any time. There is a process of escalation which can be noted below:

• The concerned Branch Manager must be notified first about the issue.
• If there is no satisfactory response, it can be escalated to the Regional Manager of the bank.
• If there is no satisfactory closure on the complaint, the issue can be further escalated to the Zonal office and then to the Nodal Officer at the Corporate Office in Bangalore at the following address:

Syndicate Bank, Corporate Office

Business Strategy & Planning Department

Syndicate Bank Building

2nd Cross, Gandhinagar

Bengaluru - 560009

Phone: 080-22260281

Fax: 080-22208960 or

The highest level of escalation after exhausting all possibilities and levels is directly contacting the Chairman & Managing Director of Syndicate Bank.

Syndicate Bank has the provision of registering a complaint online through the Online Grievance Redressal & Feedback System portal. If there is an extreme situation, the customer can also get in touch with the Line Functioning Heads directly. Syndicate Bank has clearly advised the customers not to use the online complaint system for filing complaints regarding debit cards/credit cards which include hot listing the lost/misplaced cards and issues relating to internet banking. The bank has provided dedicated helplines for customers in these situations which will help them find a solution in the right manner.

Grievance Redressal Timelines

Syndicate Bank has clearly defined the timelines within which a resolution must be found for the complaint. Any complaint that has been received must be examined and addressed to the satisfaction of the customer.

• Any complaint received at the bank branch must be analyzed and redressed within 7 days.
• Any complaint received at the Regional Office should be forwarded to the concerned bank branch for clarification and confirmation of the redressal. The Regional Office should send a letter to the complainant within 15 days of the receipt of the complaint.
• If a complaint is received by the Nodal Officer at the Corporate Office, it is to be forwarded to the Regional Office for further action. The redressal process must be initiated immediately and the letter of redressal is to be sent to the complainant within 15 days of the receipt of the complaint with a copy to the Nodal Officer.

There could be complaints that require more time for examination and final closure. A suitable letter must be sent to the complainant explaining the situation and that it is being worked upon.

Helpline for Debit Cards/Credit Cards

FAQs: Syndicate Bank Customer Care