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As one of the leading private sector banks in India, ICICI bank values its customers the most. Currently, the bank has a pan-India presence with 4882 branches and over 15,000 ATMs located all across the country. The bank offers customers various channels to get in touch with the customer care team.
Quick resolution of customer queries and multiple customer service channels are some of the benefits of banking with ICICI bank. Here, in this guide, you can find all that you need to know about the various customer care channels provided by the bank.
About ICICI Bank Customer Care
ICICI Bank offers customer care services via phone for personal banking, private/wealth banking, and corporate banking customers. Here is the list of numbers to connect with the customer care team:
1860 120 7777
Private Banking/Wealth Banking
1800 103 8181*
1860 120 6699
Note that calls made to numbers marked with (*) are toll-free while others are chargeable as per your telecom plans.
Existing customers and new customers of ICICI bank can write to the bank at customer[dot]care[at]icicibank[dot]com to get answers to their queries, find details about banking services and products and register a complaint.
ICICI bank also provides customers with the option to avail of a few basic banking services via SMS. It’s a great option, especially when you don’t have a stable internet connection.
SMS Format to 92222 08888 from your registered mobile number
Here are a few message formats along with examples:
To recharge your prepaid mobile
MTOPUP (space) 10-digit prepaid mobile number (space) Mobile operator (space) Recharge amount (space) Last 6 digits of your ICICI bank account number
MTOPUP 93322 11111 VODAFONE 200 123456
To recharged your DTH connection
DTH (space) 10-digit prepaid mobile number (space) DTH operator (space) Recharge amount (space) Last 6 digits of your ICICI bank account number
DTH 93322 11111 TATASKY 200 123456
To retrieve your MMID
MMID (space) Last 4 digits of your account number
For the following transactions, send
SMS Format to 92156 76766 from your registered mobile number
To know the balance
IBAL (space) last 6 digits of your account number
To know details of the last 3 transactions
ITRAN (space) last 6 digits of your account number
To know the status of your cheque
ICSI (space) Cheque No. (space) last 6 digits of your account number
ICSI 0000012 123456
To request a new cheque book
ICBR (space) last 6 digits of your account number
Card balance inquiry
IBALCC (space) last 6 digits of your account number
To know the accumulated reward points
IRPCC (space) last 6 digits of your account number
To know the last payment
ILPCC (space) last 6 digits of your account number
To know the payment due date
IPDDCC (space) last 6 digits of your account number
To know the amortization schedule
IAMT (space) 16 digits of the loan account number
To get a copy of the loan agreement
ILAC (space) 16 digits of the loan account number
To locate ATM
ATM (space) Pincode
To locate a branch
BRANCH (space) Pincode
To generate a one-time password for banking transactions
If you lose your ICICI bank credit card or notice some fraudulent activity, you can immediately block it by reporting it to ICICI bank.
Use the following customer care number to block your credit card: 1860 120 7777
Once you’re connected, press 0 to get to the credit card section of the IVR. Note that this facility is available 24 x 7, 7 days of the week.
To get details about various loan products or to check the status of your loans, get in touch with the customer care team anytime between 7:00 am and 9:00 pm, using your registered mobile number.
Customer Care number for loans for personal banking customers
Alternatively, you can also write to the team at customer[dot]care[at]icicibank[dot]com for any further assistance on loan products.
NRI bank customers of ICICI Bank can use the following numbers to get in touch with the customer care team. Make sure to keep your debit card details handy for verification purposes while you place the call to the team.
ICICI Bank Toll-free Numbers for NRI Customers
Customer Care Number
Overseas Branch Address
0 8081 314 151
For a list of ICICI branches in the UK, visit the ICICI website specific to the UK.
ICICI Bank Canada Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5 Tel: + 1 416 360 0909 Fax: + 1 647 436 1178
800 101 2553
ICICI Bank Ltd. 9 Raffles Place, # 50-01 Republic Plaza, Singapore- 048619 Tel: + 65 6723 9288 Fax: + 65 6723 9268
8000 9114 001
ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E. Tel: + 8000 9114 001 (toll free) Fax: + 971 4 396 6994
+852-22342651, +852- 22342655
Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Tel: + (852) 2234 2651/2234 2655 Fax: + (852) 2234 7613
+ 94 11 4242448
ICICI Bank Ltd. 58, Dharmapala Mawatha, Colombo 07, Sri Lanka. Tel: + 94 11 4242448
+ 7 495 981 4988
800 04 877
Bahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of Bahrain Tel: + 973 17 576 161 Fax: + 973 17 221 200
+ 86 21 61575169
Office ICICI Bank Ltd. RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China Tel: + 86 21 61575169 / 70 Fax: + 86 21 61575388
+27 11 6767800
ICICI Bank Limited 3rd floor, West Building, 88, Stella Street, Sandown, Sandton, Johannesburg 2196 PO Box 78261, Sandton, Johannesburg 2146 Tel: +27 11 6767800 (Board) Fax: +27 11 7839748 (Board)
Any other country (note that this number is not toll-free and will be charged according to the rates fixed by your telecom operator)
*If you are an NRI customer, but now in India, you can make use of the following toll-free number to reach the customer care team - 1800-102-5600. Alternatively, you can visit an NRI affinity branch in India to get your queries cleared. For a list of all NRI-affinity ICICI bank branches, visit the website of ICICI bank and head to the NRI customer service tab.
Other ways for NRI customers to get in touch with the customer service team:
If you have any queries/complaints regarding netbanking, you can get in touch with the customer care team using any of the following methods:
ICICI bank offers an intelligent virtual assistant, the iPal, an omnichannel bot that offers customers enhanced banking experience. Just tap on the iPal icon on the various banking channels like internet banking website, iMobile app or the Pockets app. Type in your queries and the chatbots will provide you with intelligent answers.
iPal can help you with:
ICICI Bank offers a robust and transparent mechanism for customers to submit their grievances to the bank. If you have not received satisfactory responses to your queries and complaints via the customer care channels, you can escalate your grievance online.
Here are the various levels via which you can escalate your complaints:
Level 1: File a complaint online using the grievance form on ICICI bank’s website. Make sure to mention your product/service, complaint type, etc. Make sure to mention your registered email id while filing a complaint.
Level 2: If you are not satisfied with the response received in level 1, you can reach out to the Head of Phone banking by downloading the official complaint form from the site. Fill in the details and send it to
ICICI Bank Ltd, Head of Phone Banking Center, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad 500032. You will receive a response from the team within four days of receiving your complaint form.
Alternatively, you can also raise a request/query to Senior Management using the Level-2 Grievance form available on the site. Note that this is an online form, where you have to fill in the required details along with your complaint number that is passed on to the senior management team.
Level 3: If you are still not satisfied with the response, you can reach out to the Principal Nodal Officer using the Level 3- Grievance Form available on the site.
Alternatively, you can also call the number 1800 200 3344 from Monday to Friday, between 9:00 am and 6:00 pm for any unresolved queries. Make sure to have the service request number in hand, while placing your call. Note that the service request number is in numeric digits only and should not be more than 2 months old.
1. I am a customer of ICICI bank. I am travelling overseas. How do I get in touch with the bank?
If you are a domestic customer of ICICI Bank travelling abroad, make sure to connect with the customer care team using the following numbers.
Personal Banking/ Private Banking/Wealth Banking
+91 40 7140 3333
+91 22 3344 6699
*Note that these numbers are available only when you call from outside India. Call to these numbers will be charged as per your mobile tariff plans.
2. Does ICICI bank offer any alternate numbers to get in touch with the customer care team?
Yes. If you are not able to connect with the customer care team using the toll-free numbers, you can make use of the following alternate numbers:
Personal Banking – Alternate Customer Care Numbers
3. How can I locate an ICICI bank branch/ATM near me?
Visit the ICICI bank website and scroll to the bottom of the page to locate the option – Find ATM/branch near me. Enter in your location and click search to find ICICI bank ATMs/branches located near you.
4. Does ICICI bank offer an unbilled call facility?
Yes. You can dial the following phone numbers to get your balance and details of the last 3 transactions via SMS to your registered mobile number. Note that when you call these numbers, your call will be disconnected after the first ring. You will receive an SMS with the required details to your mobile in the next few seconds.
To know your last 3 transactions
5. I deleted the OTP sent by ICICI bank by mistake. What do I do?
You can generate another OTP by sending an SMS IBOTP to 92156 76766.
6. I have received a suspicious-looking email from ICICI bank asking for my internet banking password. What should I do?
Remember that your bank and its representatives will never ask for sensitive information like your password, OTP, PIN, CVV or card number. If you receive any such emails/calls, do not provide your sensitive information and get in touch with ICICI bank immediately. Make sure to bring the duplicate/unofficial mail to the notice of authorities by writing to ICICI bank at antiphishing[at]icicibank[dot]com.
7. My calls to customer care go unattended. Or I have received poor service at the bank. What should I do?
If you’re unhappy with the customer care team or your queries have not yet been resolved to your satisfaction, you can send an SMS with the format “UNHAPPY” to 5676766. A representative of the bank will get in touch with you in two business days.
8. Does ICICI bank offer city-wise customer service numbers?
Yes. You can call the 24-hour customer care team using the following numbers, based on your location. Make sure to prefix the STD code of the city while dialing.
Jammu and Kashmir
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