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ICICI bank retail customers can dial the below-mentioned customer care numbers to get answers for their queries and concerns on ICICI bank accounts:
ICICI bank customers can get any information related to banking products and services or get their concerns addressed by reaching out to the bank’s customer care division. Whether the queries are on a credit card or saving accounts or internet banking, a customer can have access to ICICI Bank customer care service 24/7 and 365 days.
About ICICI Bank Customer Care
ICICI bank has made a provision for its customers to easily reach out to the customer care division for various personal banking queries and concerns. To reach out to customer care, customers can call the number given below:
1860 120 7777
For wealth management queries
ICICI bank customers who have wealth management or private banking related queries can call the below-mentioned toll-free number that is available 24×7:
1800 103 8181
1860 120 3399 (chargeable number for private banking customers)
For corporate, business or retail institutional banking customers
Mentioned below is the customer service number for queries or concerns on corporate banking, institutional banking, or business banking accounts:
1860 120 6699
Additional read – ICICI bank credit card customer care
Here is a list of phone numbers for retail customers of ICICI bank across different cities in India:
Jammu & Kashmir
ICICI bank customers can write to the bank for any of their queries or concerns using the below-mentioned postal address:
ICICI Bank Limited
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor
Survey no: 115/27, Plot no. 12
Hyderabad – 500032
Additional read – ICICI bank personal loan customer care
ICICI Bank NRI customers can use the following country-wise numbers to contact customer care regarding their banking issues or concerns:
1866 ICICI 4U
0 8081 314 151
800 101 2553
8000 9114 001
800 04 877, + 973 17 576 161
From India – For NRIs when in India
Non-Toll-Free Numbers to India (From any Country)
+852-22342651, +852- 22342655
+ 94 11 4242448
+ 7 495 981 4988
Here is the escalation matrix of ICICI bank for addressing customer issues or concerns that remain unresolved by customer care:
Issue Escalation Part 1– Grievance Redressal
For queries that remain unresolved by customer care, customers of ICICI bank can register their grievances by dialling this number:
1800 200 3344 (9 a.m. to 6 p.m. - Monday to Friday).
Customers must make sure to provide the service request number (numeric only) and it should not be more than 2 months old.
Customers who are not satisfied with the solution provided can further escalate the issue to the head of Phone Banking. The form for escalation is available on the ICICI bank official website.
If a customer query is not addressed to the satisfaction of the customer, then they can further escalate the matter to the bank’s principal nodal officer. To do so, one can submit the request online or reach out to him directly on the below mentioned phone number: 022-26538027
Alternatively, customers can also send him an email at headservicequality[at]icicibank[dot]com
Issue Escalation Part 2 – Senior Management
Contact details of different business heads for various product offerings of ICICI bank are mentioned below. These contacts are available from Monday to Friday, 10 am to 5 pm, (except bank holidays). After sending a request, customers get an acknowledgement within 4 business days via email:
Credit cards & personal loans
Senior General Manager – Head Credit Cards & Personal Loans
Contact number - 022-39337932
E-mail - headcreditcards[at]icicibank[dot]com
Home & vehicle loans
Senior General Manager
Contact number - 022-39337934
E-mail - headhomeloans[at]icicibank[dot]com or headconsumerloans[at]icicibank[dot]com
Deputy General Manager
Contact number - 022-39337936
E-mail - headdematservices[at]icicibank[dot]com
Other banking products & services
ICICI Bank Ltd.
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Issue Escalation Part 3 – Zonal Heads
In case customers are unable to use any of the above-mentioned contact details for getting their queries or concerns addressed, they can contact the zonal heads of their area, the details of which are mentioned below:
ICICI Bank is headquartered in Mumbai and is India’s second-largest private bank as per the quantum of assets. The bank is known for its various banking product and service offerings. It has a vast network of over 4800 branches and 14000 ATMs spread across India. It also has its presence in different countries including United Kingdom, Canada, the USA, Singapore, etc. through its subsidiaries.
ICICI bank has a well-established customer support network to cater to all of its customers. It offers convenience to customers through its product-wise customer support that is easily reachable via call or emails. With the help of its grievance escalation matrix, the bank ensures that customer complaints do not go unanswered and all their queries are addressed in a timely manner.
1. How can I talk to ICICI bank customer care?
To talk to ICICI customer care, you can call on 1860 120 7777. This number is, especially for the bank’s retail customers.
2. Is ICICI customer service 24/7?
Yes, ICICI bank customer care toll-free number 1860 120 7777 is available 24/7 and 365 days.
3. How do I raise a complaint on the iMobile app?
For unresolved queries regarding ICICI bank iMobile app services, customers can register their grievances by dialling 1800 200 3344 between 9 a.m. to 6 p.m. from Monday to Friday.
4. How do I cancel my ICICI credit card?
To cancel the ICICI credit card, you can call customer care on 1860 120 7777 or send an email to customer.care@icicibank from your registered email id. A credit card account can be closed only if it has been paid for and all outstanding are cleared.
5. Which is better SBI or ICICI?
While SBI bank is known to offer lower interest rates on loans as compared to ICICI bank, the latter is preferred by customers for its customer care services.
6. What if my ICICI bank credit card doesn’t work at a point of sales terminal?
If your credit card doesn’t work at a point of sales terminal, ensure to enter the right PIN and check that the card has not expired. Alternatively, you can reach out to the bank’s customer care between 7:00 a.m. and 9:00 p.m.
7. Is there dedicated customer support for NRI customers of ICICI Bank?
Yes, ICIC bank has a dedicated customer care unit for all Non-Resident Indians at 1800 102 5600 for all bank account related queries.
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