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Overview ICICI Bank Customer Care Number

ICICI bank retail customers can dial the below-mentioned customer care numbers to get answers for their queries and concerns on ICICI bank accounts:

ICICI bank customers can get any information related to banking products and services or get their concerns addressed by reaching out to the bank’s customer care division. Whether the queries are on a credit card or saving accounts or internet banking, a customer can have access to ICICI Bank customer care service 24/7 and 365 days.

ICICI Bank customer care phone numbers

Icici Bank Customer Care

ICICI bank has made a provision for its customers to easily reach out to the customer care division for various personal banking queries and concerns. To reach out to customer care, customers can call the number given below:

1860 120 7777

For wealth management queries

ICICI bank customers who have wealth management or private banking related queries can call the below-mentioned toll-free number that is available 24×7:

1800 103 8181

1860 120 3399 (chargeable number for private banking customers)

For corporate, business or retail institutional banking customers 

Mentioned below is the customer service number for queries or concerns on corporate banking, institutional banking, or business banking accounts:

1860 120 6699

Additional read – ICICI bank credit card customer care

Location wise customer care numbers for ICICI bank

Here is a list of phone numbers for retail customers of ICICI bank across different cities in India:

LocationCustomer Care Number

Andhra Pradesh

7306667777

Ahmedabad

07933667777

Assam

9864667777

Bangalore

08033667777

Bihar

8102667777

Bhopal

7553366777

Chattisgarh

9098667777

Bhubaneswar

6743366777

Goa

9021667777

Chandigarh

0172-3366777

Gujarat

8000667777

Chennai

044-33667777

Haryana

9017667777

Dehradun

1353366777

Himachal Pradesh

9817667777

Delhi

011-33667777

Jammu & Kashmir

9018667777

Ernakulam

4843366777

Jharkhand

8102667777

Gurgaon

0124-3366777

Karnataka

8088667777

Hyderabad

04033667777

Kerala

9020667777

Jaipur

01413366777

Madhya Pradesh

9098667777

Kolkata

033-33667777

Maharashtra

9021667777

Lucknow

05223366777

Orissa

9692667777

Mumbai

022-33667777

Punjab

7307667777

Panaji

8323366777

Rajasthan

7877667777

Patna

6123366777

Tamil Nadu

7305667777

Raipur

7713366777

Telangana

7306667777

Ranchi

6513344339

Uttar Pradesh

8081667777

Shimla

1773366777

Uttarakhand

8081667777

West Bengal

8101667777

How can ICICI bank customers write to customer care?

ICICI bank customers can write to the bank for any of their queries or concerns using the below-mentioned postal address:

ICICI Bank Limited

ICICI Phone Banking Center

ICICI Bank Tower, 7th floor

Survey no: 115/27, Plot no. 12

Nanakramguda, Serilingampally

Hyderabad – 500032

Additional read – ICICI bank personal loan customer care

What is the customer care number for ICICI bank NRI customers?

ICICI Bank NRI customers can use the following country-wise numbers to contact customer care regarding their banking issues or concerns:

CountryICICI Bank customer care phone numbers

USA

1866 ICICI 4U

UK

0 8081 314 151

Singapore

800 101 2553

Canada

1866 ICICI 4U

Australia

0011-800-0424-2448

Belgium

00-800-0424-2448

Finland

990-800-0424-2448

France

00-800-0424-2448

Germany

00-800-0424-2448

Ireland

00-800-0424-2448

Italy

00-800-0424-2448

Luxembourg

00-800-0424-2448

Netherlands

00-800-0424-2448

Portugal

00-800-0424-2448

Spain

00-800-0424-2448

UAE

8000 9114 001

Bahrain

800 04 877, + 973 17 576 161

From India – For NRIs when in India

1800-102-5600

Non-Toll-Free Numbers to India (From any Country)

91-40-3099 8025

Hong Kong

+852-22342651, +852- 22342655

Sri Lanka

+ 94 11 4242448

Russia

+ 7 495 981 4988

How to escalate complaints at ICICI Bank

Here is the escalation matrix of ICICI bank for addressing customer issues or concerns that remain unresolved by customer care:

Issue Escalation Part 1– Grievance Redressal

For queries that remain unresolved by customer care, customers of ICICI bank can register their grievances by dialling this number:

1800 200 3344 (9 a.m. to 6 p.m. - Monday to Friday).

Customers must make sure to provide the service request number (numeric only) and it should not be more than 2 months old.

Customers who are not satisfied with the solution provided can further escalate the issue to the head of Phone Banking. The form for escalation is available on the ICICI bank official website.

If a customer query is not addressed to the satisfaction of the customer, then they can further escalate the matter to the bank’s principal nodal officer. To do so, one can submit the request online or reach out to him directly on the below mentioned phone number: 022-26538027

Alternatively, customers can also send him an email at headservicequality[at]icicibank[dot]com

Issue Escalation Part 2 – Senior Management

Contact details of different business heads for various product offerings of ICICI bank are mentioned below. These contacts are available from Monday to Friday, 10 am to 5 pm, (except bank holidays). After sending a request, customers get an acknowledgement within 4 business days via email:

Credit cards & personal loans

Senior General Manager – Head Credit Cards & Personal Loans

Contact number - 022-39337932

E-mail - headcreditcards[at]icicibank[dot]com

Home & vehicle loans

Senior General Manager

Contact number - 022-39337934

E-mail - headhomeloans[at]icicibank[dot]com or headconsumerloans[at]icicibank[dot]com

Demat services

Deputy General Manager

Contact number - 022-39337936

E-mail - headdematservices[at]icicibank[dot]com

Other banking products & services

ICICI Bank Ltd.

Complaints Department, 7th floor

ICICI Bank Towers,

Financial District, Gachibowli

Hyderabad-500032

Issue Escalation Part 3 – Zonal Heads

In case customers are unable to use any of the above-mentioned contact details for getting their queries or concerns addressed, they can contact the zonal heads of their area, the details of which are mentioned below:

ZoneDesignationTelephone NumberEmail Address

North

Senior General Manager

011-33551230

headnorthzone[at]icicibank[dot]com

South

Senior General Manager

080-33551230

headsouthzone[at]icicibank[dot]com

East

General Manager

040-33551230

headeastzone[at]icicibank[dot]com

West

Senior General Manager

022-33551230

headwestzone[at]icicibank[dot]com

More about ICICI bank

ICICI Bank is headquartered in Mumbai and is India’s second-largest private bank as per the quantum of assets. The bank is known for its various banking product and service offerings. It has a vast network of over 4800 branches and 14000 ATMs spread across India. It also has its presence in different countries including United Kingdom, Canada, the USA, Singapore, etc. through its subsidiaries.

Conclusion

ICICI bank has a well-established customer support network to cater to all of its customers. It offers convenience to customers through its product-wise customer support that is easily reachable via call or emails. With the help of its grievance escalation matrix, the bank ensures that customer complaints do not go unanswered and all their queries are addressed in a timely manner.

FAQs on ICICI Bank Customer Care

1. How can I talk to ICICI bank customer care?

To talk to ICICI customer care, you can call on 1860 120 7777. This number is, especially for the bank’s retail customers.

2. Is ICICI customer service 24/7?

Yes, ICICI bank customer care toll-free number 1860 120 7777 is available 24/7 and 365 days.

3. How do I raise a complaint on the iMobile app?

For unresolved queries regarding ICICI bank iMobile app services, customers can register their grievances by dialling 1800 200 3344 between 9 a.m. to 6 p.m. from Monday to Friday.

4. How do I cancel my ICICI credit card?

To cancel the ICICI credit card, you can call customer care on 1860 120 7777 or send an email to customer.care@icicibank from your registered email id. A credit card account can be closed only if it has been paid for and all outstanding are cleared.

5. Which is better SBI or ICICI?

While SBI bank is known to offer lower interest rates on loans as compared to ICICI bank, the latter is preferred by customers for its customer care services.

6. What if my ICICI bank credit card doesn’t work at a point of sales terminal?

If your credit card doesn’t work at a point of sales terminal, ensure to enter the right PIN and check that the card has not expired. Alternatively, you can reach out to the bank’s customer care between 7:00 a.m. and 9:00 p.m.

7. Is there dedicated customer support for NRI customers of ICICI Bank?

Yes, ICIC bank has a dedicated customer care unit for all Non-Resident Indians at 1800 102 5600 for all bank account related queries.

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