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Door No.3, Block B, No. 147, 2nd Floor, Workeasy Space Solutions, RK Swamy Centre, Hansa Building, Pathari Road,Thousand Lights, Chennai, Tamil Nadu600006
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*Customers from Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, NCR should use the number 61606161
*Customers from Chandigarh, Cochin, Indore, Jaipur and Lucknow must use the number 6160616
*For all other cities, visit the HDFC Bank website, navigate to the Personal → Need Help → Customer care section. From the drop-down list, choose your state and city to get the customer care number for your city.
About HDFC Bank Customer Care
HDFC Bank now offers a single easy to remember contact number for all cities. However, customers must prefix the STD code for their city before the number. The bank’s customers can now access their accounts, credit cards, loans, Demat accounts and even avail investment services by calling on a single number. Here are the details:
Additional read – HDFC Bank credit card customer care detail
HDFC Bank is now available for customer queries on Whatsapp. customers can check their debit card EMI eligibility, access HDFC bank products, get pre-approved offers and much more on Whatsapp.
To start the conversation with HDFC Bank on Whatsapp, add the number 70659 70659 to your mobile contacts and initiate the conversation by sending “Hi.”
Here are the timings during which HDFC bank customer care is available for customers:
Recommended read – HDFC Bank personal loan customer care information
If the resolution provided by customer care does not meet a customer’s expectation, the bank allows customers to approach its Grievance Redressal Officer. A customer can do so through any of the bank’s access channels mentioned below. Customers must share the previous complaint number while reaching out to these channels:
Call the bank’s grievance redressal number:
Grievance Redressal Cell (Banking Products)
Monday to Saturday
1800 266 4060
9:30am to 5:30pm
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays
Grievance Redressal Cell (Credit Cards)
044 - 61084900
Write to the bank’s grievance redressal department:
For Banking Products and Depository Services write to:
Ms Punam Umesh Naik (Grievance Redressal Officer) Grievance Redressal Cell, HDFC Bank Ltd, 2nd Floor, Zenith House, Mahalaxmi, Mumbai-400034.
For Credit Card, specific complaints write to:
Mr Shanmugasundar R ( Grievance Redressal Officer ) HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai 600041.
Mentioned below is the turnaround time followed by HDFC bank to ensure customer requests are addressed in a timely manner:
Turn Around Time for various Customer Requests
Mode of Request
Turn Around Time (working days)
Instant Account Activation @ Branch
1 - 3 days
Non - Instant Account Opening
within 3 days
Fixed Deposit - Booking
Fixed Deposit Advice
7 to 10
ATM/ NetBanking/ PhoneBanking/ Branch
Across the counter
4 to 5
HDFC Bank was started in 1994 to offer various banking services. The Housing Development Finance Corporation Limited was the first company in India to establish a private bank in India. It offers a range of banking services and leads in the banking industry under the leadership of CEO Mr Deepak Parekh. The main objective of the HDFC bank is to become a world-class Indian Bank.
The bank's awards and recognitions received in India and worldwide are proof of the bank’s robust banking practices. It is preferred by customers due to its good customer service, financial services revolutions and sustainability within the banking set-up. The bank continues to introduce various products in the market. It also conducts several drives and initiatives for the upliftment of society.
1. How can I talk to HDFC customer care?
Yes, you can talk to HDFC customer care by reaching out to the customer care number for your city.
2. How can I speak directly to the HDFC executive?
Yes, to speak directly to an HDFC executive, you can use HDFC bank toll-free number 61606161 / 6160616 and prefix it with your city’s STD code to make the appropriate IVR selection to get answers to your queries.
3. What is HDFC customer care email id for credit cards?
Email the bank at customerservices[dot]cards[at]hdfcbank[dot]com mentioning your account number and queries.
4. How can I complain to HDFC credit card?
If you have any complaints regarding HDFC credit cards, you can call the bank's dedicated number for credit card grievance redressal at 044 23625600. This number is available between 9:30 a.m. and 5:30 p.m. from Monday to Saturday.
5. How can I know my HDFC loan customer care number?
For HDFC loan queries, you can call the bank’s customer care at the personal loan customer care no. - 1860 267 6161.
6. I can’t find the HDFC customer care number for my city. What do I do?
Visit the website of HDFC Bank and navigate to the Personal → Need Help → Customer care section. From the drop-down list, choose your state and city to get the local customer care number for your city.
7. What is the HDFC Whatsapp customer care number?
To reach out to HDFC Bank via Whatsapp initiate a conversation with the number 70659 70659.
8. Is the HDFC customer care number available 24 x 7?
HDFC customer services are a combination of IVR and agent provided services. IVR is available 24 x 7, 365 days of the year. Agent assisted services are available from 8.00 am to 8.00 pm on all seven days, including Sundays.
9. Is HDFC customer care toll-free?
No. Call charges are applicable as per your mobile tariff.
10. What is the postal address to send a complaint to HDFC Bank?
For Complaints/Queries regarding Credit Cards
Via Regular Post
Manager, HDFC Bank Cards Division, PO BOX # 8654
Thiruvanmiyur PO Chennai - 600 041
Manager, HDFC Bank Cards Division,# 8, Lattice Bridge Road, Thiruvanmiyur,
Chennai - 600 041
For Complaints/Queries on all other HDFC Products
Via Courier and Post
HDFC Bank Ltd.
Empire Plaza I, 1st Floor,
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai - 400 083
HDFC and Paytm team up to offer Array of Digital Payment Services 27 Aug 2021
HDFC, the largest private bank in India, and Paytm the top fintech player have entered a strategic partnership to provide an array of financial services to merchants and end consumers. The aim of this partnership is to launch innovative financial pro...
HDFC, the largest private bank in India, and Paytm the top fintech player have entered a strategic partnership to provide an array of financial services to merchants and end consumers. The aim of this partnership is to launch innovative financial products and accelerate digital banking. The first product to be launched is a payment gateway for Indian merchants, where HDFC will be the payment partner and Paytm will be the software and distribution partner.
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