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Bank of India Customer Care Number

Bank of India (BOI) is known for its various innovative banking services offered to its customers. Apart from some of the best banking products, it also ensures to address all the queries and concerns of its customers in the best possible way. BOI’s customer care executives ensure that customers get the best possible assistance as soon as possible.

Bank of India customer care is available in the form of toll-free numbers, the online grievance form, and even support on email. Each of the services offered by the Bank of India has a separate customer care set-up and contact information. It is also easy to find Bank of India’s presence on social media for customers who feel comfortable to approach the bank on such portals.

Bank of India 24*7 Customer Care Toll-Free Number

Bank Of India Customer Care

Mentioned below are the contact details of BOI customer care. Customers, whether Indian residents or NRIs can report their queries, grievances, complaints, related to BOI products or services, etc. at below toll-free numbers:

Bank of India Customer Support by Email

If a customer prefers to choose an alternative mode of contacting the bank, he/she can also email queries, grievances or complaints on the following email IDs:

  • For general query or enquiry, customers can email the bank representatives on the given below email ID: BOI[dot]CallCentre[at]bankofindia[dot]co[dot]in
  • For issues regarding credit or debit cards, customers can mail their queries on the given below email ID: boi[dot]customerservices[at]oberthur[dot]com
  • For hot-listing or deactivating the card, customers can mail on the given below email ID: PSS[dot]Hotcard[at]fisglobal[dot]com
  • For RTGS related issues, customers can mail on the given below email ID: Rtgs[dot]boi[at]bankofindia[dot]co[dot]in
  • For NEFT related issues, customers can mail on the given below email ID: Boi[dot]neft[at]bankofindia[dot]co[dot]in

Bank of India Customer Support by SMS

For customers who wish to get various services provided by the bank of India on SMS by sending a message from their mobile phone, here is the BOI SMS banking number: TYPE ‘STROTP’ & Send it to 9810558585

Bank of India Credit Card Customer Care

For queries or issues regarding credit cards, customers can contact BOI on the contact numbers given below:

Credit Card Service TypeCustomer Care Number
All types of Enquiry

Toll-Free: 1800 220 088

Land Line: (022) 40426005/40426006

Hot Listing (Deactivating Card)

Toll-Free: 1800 220 088

Land Line: (022)40426005/40426006

Merchant Enrolment

Land Line: (022)61312937

Bank of India Customer Care for Loans

For loan related inquiries, complaints, grievances, customers can reach out to BOI representatives via the following modes:

  • 24/7 toll-free Customer Care or BOI Home Loan Customer Care numbers - 1800 103 1906 / 022-4091 9191
  • Bank of India Home Loan department is also reachable for complaints, suggestions, and feedback through the online grievance form:
  • Nearest BOI Home Loan branches can also be located and complaints or grievances can be reported physically by searching the nearest branch at -
  • If customers wish to contact Bank of India Head Office Home Loan department through postal mail, they can contact them at the below-mentioned address:


Star House,

C – 5, “G” Block,

Bandra Kurla Complex,

Bandra (East),

Mumbai, 400-051,

Phone No.: 022-66684444

Bank of India Net Banking

For NEFT related issues customers can reach any one of these numbers:  (022) 61312984/61312992/61312997

Bank of India Grievance Redressal Mechanism

Customer complaints are part of any business’s lifeline, especially if it is part of the service industry like banking. As a service organization, superior customer service and customer satisfaction are of paramount importance to any Bank. Bank of India aims at customer delight by keeping its staff in listening mode to understand the customers' requirements vis-a-vis the products, services, process and procedures, facilities offered and strives to bridge the gap by staying in mission mode to implement new initiatives to provide simple procedures and hassle-free products/services.  As part of BOI’s grievance redressal policy, here are the key principles that the bank follows:

  • Customers are treated fairly at all times
  • Complaints raised by customers will be dealt with courtesy and on time
  • Bank will treat all complaints efficiently and fairly as it involves reputational risk and potential loss of business
  • The bank employees will work in good faith and without prejudice to the interests of the customer
  • Customers will be fully informed of avenues to escalate their complaints/ grievances within the organisation and their rights to alternative remedy if they are not fully satisfied with the response of the bank to their complaints
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