CreditMantri Finserve Private Limited
Door No.3, Block B, No. 147, Workeasy Space Solutions, RK Swamy Centre, Hansa Building, Pathari Road,Thousand Lights, Chennai, Tamil Nadu600006
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IDBI Bank is a full-service bank that offers financial products and services across the sphere such loans, savings accounts, payment services and investment advice. They also provide services in the MSME category, Agriculture and NRI. With its 24x7 customer care service, IDBI Bank ensures that they are accessible at all times. There are many channels through which the customers can reach the bank and resolve their queries. This includes toll-free numbers, call-centre numbers, SMS banking and more.
About IDBI Bank Customer Care
IDBI Bank is easily accessible through Phone Banking options. IDBI Bank believes in offering quality services to its customers. And part of that offering is upgrading technology and customer centric processes to ensure they can connect with the customers. Phone Banking is a telephonic based banking service that gives information about your accounts and transactions, anytime. They are operational round the clock. IDBI Bank Phone Banking service can be used through the IVR system or manually through customer care representatives through the toll-free numbers.
IVR is a self- service option that allows you to carry out transactions after authorizing the use through Customer ID and Telephone Personal Identification Number (T-PIN) or Debit Card Number or ATM PIN. The customers can use this Phone Banking service in various languages like Marathi, Gujarati, Bengali, Tamil, Oriya, Telugu, etc.
There are many benefits of using Phone Banking service:
Eligibility for IDBI Bank Phone Banking Service
IDBI Bank Phone Banking service offers two options – Self-Service and Manual. Once an individual calls on the Toll-Free number, he can access all account details through IVR in the Self-Service option. Many services and facilities can be used through this method without actually talking to a person. The biggest advantage of this system is the availability of banking services anytime, anywhere. In order to make the transactions secure, the customer needs to generate T-PIN (Telephone Personal Identification Number) or enter the Debit Card & ATM PIN.
In the manual method, the customer gets connected to a person on the other end who is equipped to handle queries and concerns. This is usually done after verification of the personal details of the customer so that fraudulent identities cannot access accounts.
IDBI Bank Toll- Free numbers
1800-209-4324- Contactable from most mobile & landline phones.
1800-22-1070 - Contactable from most landline & mobile phones
IDBI Bank Call Centre numbers
022- 67719100 – Chargeable number for our customers.
0091-22-67719100- Chargeable number for our customers staying abroad.
IDBI Bank Hot listing number
1800-22-6999 - Contactable from most landline phones & mobile phones.
IDBI Bank Debit Card blocking through SMS
In case you remember your Card number
SMS BLOCK Customer ID Card Number to 5676777
E.g.: SMS BLOCK 12345678 4587771234567890 to 5676777
In case you do not remember your Card number
SMS BLOCK Customer ID to 5676777
E.g.: SMS BLOCK 12345678 to 5676777
For any queries regarding credit card, the following contact details can be used:
24 - Hour Customer Care Toll-free number: 1800 425 7600
Non-Toll-free number: 022 - 4042 6013 (Call Charges Applicable)
IDBI Bank has set up a special service for NRIs who want to communicate with the bank. They can email at nri[at]idbi[dot]co[dot]in.
One can directly get in touch with IDBI Bank through its registered office:
IDBI Bank Ltd.
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba, Mumbai 400005.
IDBI Bank encourages its customers to register any complaints or grievances through various channels in order to resolve them fairly. This can be done through:
There are three options of filing a complaint with IDBI Bank:
A unique complaint ID is generated when a complaint is filed through any of the above methods. It is possible the progress of the complaint registered online on the official website of the bank. If there is no response within 8 working days of registering the complaint or there is no satisfactory response, the matter can be escalated to Level II.
If the complaint is not resolved in a satisfactory manner, it can be escalated to the next level. In Level II, you can contact the appointed Grievance Redressal Officers between Monday to Saturday during the working hours. The Grievance Redressal Officers are appointed for every zone and their contact details are available on the website.
If the complaint is not resolved in a satisfactory manner within 11 working days of registering the complaint, you can further escalate the matter to the Principal Nodal Officer from Monday to Saturday. A resolution to the matter should be received at this stage.
1. How can one hotlist debit card with IDBI Bank?
This can be done through SMS service. If you recollect your debit card number, SMS BLOCK Customer ID Card Number to 5676777 If you do not recollect the debit card number, SMS BLOCK Customer ID to 5676777
2. How can NRIs get in touch with IDBI Bank?
NRIs can email the bank at firstname.lastname@example.org for any queries or complaints.
3. What are the customer care details for credit card holders with IDBI Bank?
For credit holders of IDBI Bank, the following contact details are helpful: 24 - Hour Customer Care Toll free number: 1800 425 7600 Non-Toll-free number: 022 - 4042 6013 (Call Charges Applicable) Email: idbicards[at]idbi[dot]co[dot]in
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