Interested in financial products
Processing

Yes Bank Credit Card Customer Care

Yes Bank Credit Card Customer Care 24*7 Toll-Free Number 1800 103 121

Managing a credit card requires full knowledge of the product and its features. Customers are bound to have questions or requests regarding their credit card most of the time. The bank’s credit card customer support team is the first point of contact for such queries.

Yes, Bank has a well-equipped customer support team that serves its credit card customers 24x7. It is important to know the relevant contact numbers and addresses to get timely resolution to your queries or issues.1800 103 121 or general enquiry number 1800 2000 to get your issues dealt with.

YES Bank Credit Card Customer Care Number
YES Bank 24X7 Credit Card Customer Care Number

Yes Bank Credit Card Customer Care Toll Free Number

Yes Bank Credit Card Customer Care

Yes Bank Credit Card Customer Care 24*7 Numbers 

Yes First Credit Cards

1800 103 6000 (while calling from mobile or landline within India)

+91 22 4935 0000 (while calling from outside India)

Email: Yesfirstcc[at]Yesbank[dot]in 

Yes Prosperity Credit Cards

1800 103 1212 (Toll-Free for mobile & landlines in India)

+91 22 4935 0000 (while calling from outside India)

Email: Yestouchcc[at]Yesbank[dot]in

Contacting customer support via phone is the best mode for getting a quick resolution. Given below are the different credit card customer support phone contact details:

If you have a specific query about your credit card and want to contact the Yes Bank Credit Card Customer Care department, you can call the 24-hour toll-free number 1800 103 6000 or 1800 103 1212

Yes Bank credit card customers can contact the customer support team 24X7 on all working days.

When you are outside India, the above toll-free number may not be useful, in such circumstances, you can call +91 22 4935 0000 to get your queries clarified.

How To Get In Touch With Yes Bank Customer Care Via Email?

The email address to write to for any queries relating to your Yes Bank Credit Card is yestouchcc[at]yesbank[dot]in

Whom Should I Contact In Case Of Loss Or Theft Of My Yes Bank Credit Card?

In case of loss or theft of your Yes Bank Credit Card, call this number immediately to block your card:

1800 103 1212 (Toll-Free for mobile & landlines in India)

+91 22 4935 0000 (If calling from outside India)

How to block your credit card through SMS?

You may send SMS BLKCC space Last 4 digit of Card Number to 9840909000 from your registered mobile number to block your card

How to block your credit card using Netbanking?

  • Login to the YES BANK Netbanking using your Login ID & password 
  • Click on the “Credit Card” tab.
  • Select “Block Lost/Stolen Card”

How to block your credit card using the YES BANK Mobile Banking?

Login into the YES Mobile app using APIN/Fingerprint

  • Tap on a Credit card from Bottom Carousal
  • Select “Block Lost/Stolen Card”. Confirm blocking your Credit card using MPIN.

How to block your credit card using YES Pay?

  • Select Manage Cards
  • Tap on requests and select Block Card

Block using the YES BANK Phone Banking

  • To report credit card transactions not done by you, call using the YES BANK Phone Banking on 18001031212 (Toll-Free for Mobile & Landlines in India) / +91 22 49350000 (When Calling from Outside India).

Please keep the following handy before calling using the YES BANK Phone Banking

  • Credit card number
  • Type of transaction e.g. online, at a store, local grocer, etc.
  • Date of transaction
  • Transaction amount

Yes BankCredit Card Customer Care Grievance Redressal

To report an unauthorized transaction on your credit card, you can either call the toll-free customer care number -

1800 103 1212 (Toll-Free for mobile & landlines in India)

+91 22 4935 0000 (If calling from outside India)

Or, submit your complaint online at this link - https://www.yesbank.in/complaints

On this form, please select the below options:

Product – Choose the relevant product

Case Type – Transaction Related

Issue Type – Reporting of the unauthorized transaction

For General Banking Enquiries Relating To Your Yes Bank Account Or Debit Card

If you have general queries relating to your Yes Bank account, you can contact them at the following channels

By Phone 

1800 1200 (Toll-Free)

+91 22 6121 9000 (chargeable)

By Email

yestouch[at]yesbank[dot]in

By SMS 

‘HELP’ space CUST ID to +91 9552220020

If you are traveling outside India, you can use these numbers:

CountryNumbers to be called
USA/ Canada

1877 659 8044

UK

808 178 5133

UAE

8000 3570 3089

Others

+91 22 3099 3600

Yes Bank Credit Card Customer Care Grievance Redressal

Yes Bank assures visibility and accessibility of the complaint handling process to all the customers. If you have any query, complaint, feedback, etc related to your credit card, it is easier to get in touch with the bank through the following ways.

Level 1: Visiting the branch

In each branch, you can find the details of the officers with whom you can raise your complaints. Otherwise, you can contact the branch manager for further help.

In Yes Bank, every 7th day of the month (3 pm to 5 pm) is observed as ‘Customer Day’. On this day, customers can share their opinions, feedback, and queries related to banking services and products.

Digital Platform

One can use the telephonic or digital medium to register the complaint. Customers can log in with their net banking credentials and go to the ‘My Space’ section to write the feedback or complaint. For product-specific related complaints or queries, the following emails can be used

Credit cards: yestouchcc[at]yesbank[dot]in

Loyalty reward points: membersupport[at]yesrewardz[dot]com

Loans: loans[at]yesbank[dot]in

Yes first: yesfirst[at]yesbank[dot]in

Non-Resident: gib[at]yesbank[dot]in

Depository Services: dphelp[at]yesbank[dot]in

SME or Mid-sized companies: yestransact[at]yesbank[dot]in

Yes Bank is active on social media platforms such as Facebook, Twitter, Instagram, and LinkedIn. Customers can post their queries or complaints by following them.

Level 2: Grievance Redressal Officer

If no solution is provided or it does not meet your expectations at level 1, you can go for the next level of contacting the grievance redressal officer through the email id head[dot]grievanceredressal[at]yesbank[dot]in. You can find the contact details of the redressal officer at all Yes Bank branches and at the official website of the bank.

Contact Details:

Head - Grievance Redressal

Yes Bank Limited

7th Floor, Tower B, Building no. 8

DLF Cyber City, Phase 3

Gurgaon – 122002 Haryana

Level 3: Principal Nodal Officer

If the solution provided at level 2 is not up to the expectation, you can go for level 3 by contacting the principal nodal officer to escalate the issue. You can contact the office through the email id: principal[dot]nodalofficer[at]yesbank[dot]in. You can find the contact details of the redressal officer at all Yes Bank branches and at the official website of the bank.

Contact Details:

Principal Nodal Officer

Yes Bank Limited

22nd Floor, IFC, Yes Bank Tower,

Elphinstone (W) Mumbai – 400013

Yes Bank takes up to 7 working days to respond to the queries or complaints of the customers. The complaints are handled confidentially unless there is a requirement for addressing the complaint.

Office Addresses of Yes Bank

There is a comprehensive list of addresses and numbers of branches across the country if you wish to get in touch with Yes Bank. Just log on to the Yes Bank website and click on the “Locate Us” link where you can search for the address of your desired Yes Bank branch. Following is the corporate and registered address of the bank:

Corporate Headquarters

YES BANK Limited,

Nehru Center, 9th floor, Discovery of India,

Dr. A.B. Road, Worli, Mumbai - 400 018, India.

Northern Regional Corporate Office

YES BANK Limited,

#48, Nyaya Marg, Chanakya Puri,

New Delhi - 110 021, India

Abu Dhabi Representative Office

YES BANK Representative Office,

#205, AL Ghaith Office Tower,

Hamdan Street, PO Box 30848,

Abu Dhabi, UA

FAQs:

1. Can I call the customer care to redeem my credit card reward points?

Yes, you can call the customer care number at 1800 419 0600 for any queries relating to your reward points.

2. When is Customer Day in Yes Bank?

In yes bank, every 7th day of the month (3pm to 5pm) is observed as ‘Customer Day’. On this day, the customers can share their opinions, feedback and queries related to banking services and products.

3. How do I get in touch with Yes Bank Customer Care when I am on an international vacation?

Yes Bank credit card customers can call +91 22 4935 0000 while traveling outside India. For general banking queries, you can call these numbers:

CountryNumbers to be called

Country

Numbers to be called

USA/ Canada

1877 659 8044

UK

808 178 5133

UAE

8000 3570 3089

Others

+91 22 3099 3600

Customer Reviews

4 / 5 (13 Reviews)
12 Feb 2020

Usefulness of information,GOOD

3 Feb 2020

Usefulness of information,good

3 Feb 2020

Usefulness of information,

×Thank you! Your comment will be reviewed and posted shortly.

Write a review

CreditMantri will never ask you to make a payment anywhere outside the secure CreditMantri website. DO NOT make payment to any other bank account or wallet or divulge your bank/card details to fraudsters and imposters claiming to be operating on our behalf.