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HDFC bank credit card customer care Mumbai - contact number

HDFC bank credit card customer care Mumbai allows customers who do not wish to validate their details while calling the bank’s customer care to call the toll-free number given below. This number is available on all days of the week. The timings for the same are from 8 am to 8 pm.

HDFC Credit Card Customer Care Number Toll-free 61606161 / 6160616

HDFC bank credit card customer care Mumbai

You can reach out to the HDFC Credit Card customer care helpline number at any time and on any day for getting answers to questions or issues regarding HDFC credit cards.

HDFC Credit Card Customer Care Number Mumbai022 61606161

Call charges are applicable on this number, however, you can dial this number on all days, including on holidays and Sundays for reporting the loss of your credit card.

HDFC bank credit card customer care Mumbai - branch details

HDFC credit card customers in Mumbai can visit the nearest HDFC Bank branch in the city for getting a resolution to their concerns or queries answered in case the phone banking customer care service is not satisfactory or effective. Customers can also contact the branch through the office numbers provided or write a letter to the branch. Here are the important contact details of the HDFC Bank branches in Mumbai:

HDFC Mumbai BranchesContact Lines

Marshal Annexe

+917573919585

Nanik Motwane Marg

+917573919585

Ballard Estate

+917573919585

Crawford Market

+917573919585

CST

+917573919585

Champa Gali

+917573919585

Null Bazar

+917573919585

Malabar Hill

+917573919585

Mohammad Ali Road

+917573919585

Charni Road

+917573919585

WodeHouse Road

+917573919585

Additional read – HDFC Bank Credit Card Eligibility

HDFC bank credit card customer care Mumbai - Email ID

Apart from reaching out to the HDFC customer care through the phone numbers listed above, customers can also contact the bank for any credit-card related queries or concerns by writing an email to the address mentioned below:

HDFC Credit Card Customer Care Email IDcustomerservices.cards@hdfcbank.com

Recommended read – Info on HDFC Bank personal loan customer care

HDFC bank credit card customer care Mumbai - report unauthorised transactions

In case a customer comes across any unauthorised transactions on their HDFC credit card, they can report.

HDFC Bank credit card customer care Mumbai - contact through post

HDFC bank customers can reach out to the bank by writing their credit card queries or complaint on the below-mentioned address:

HDFC Credit Card Postal Address

Regular Post

Manager, HDFC Bank Cards Division,

PO BOX # 8654

Thiruvanmiyur PO Chennai - 600 041

Courier

Manager, HDFC Bank Cards Division,

# 8, Lattice Bridge Road, Thiruvanmiyur,

Chennai - 600 041

How can NRIs reach out to HDFC credit card customer care

HDFC Bank credit card division has a separate set-up for customers who are overseas and want to reach out to the bank’s customer card for credit card related queries or concerns.

CountryNumber

United States of America

855-999-6061

Canada

855-999-6061

Singapore

800-101-2850

Other Countries (Tariffs Applied)

+91-2267606161

HDFC bank credit card customer care Mumbai - grievance redressal cell

HDFC bank credit card customers who do not get satisfactory resolution for their queries from the customer care department can easily have their issue escalated. This can be done by contacting the HDFC Bank grievance redressal department. Customers can contact the bank’s Grievance Redressal Cell through the below-mentioned ways:

1. Through Email

Click on the link provided on the HDFC bank official portal to be directed to the Email of Grievance Redressal Officer. Customers must fill out the form and submit it. The Redressal officer will then get back to the customer at the earliest with a possible resolution.

044- 23625600

This number is available from Monday to Saturday, except second and fourth Saturdays between 9:30 AM to 5:30 PM. The number is not available on bank holidays.

2. Through Call

Click on the link provided on the HDFC bank official portal to be directed to the Email of Grievance Redressal Officer. Customers must fill out the form and submit it. The Redressal officer will then get back to the customer at the earliest with a possible resolution.

044- 23625600

This number is available from Monday to Saturday, except second and fourth Saturdays between 9:30 AM to 5:30 PM. The number is not available on bank holidays.

3. Through Correspondence

Customers can also send a letter to HDFC Bank’s Grievance Redressal Cell at the below-mentioned address:

Manikandan PS,

Grievance Redressal Officer,

HDFC Bank Cards Division,

8, Lattice Bridge Road, Thiruvanmiyur,

Chennai - 600002

HDFC bank credit card customers can expect a response to their queries within 10 working days. If a customer is not satisfied, the query can be escalated to the nodal or principal nodal officer through email, call or letter. The email address, contact number and postal address of the respective area’s nodal officer can be found on HDFC bank’s official website. This mode of query resolution can take an additional 10 working days.

Customers who are not satisfied with the bank’s response through all of the above-mentioned channels can reach out to the banking ombudsman officially appointed by the RBI.

About HDFC bank

The HDFC bank or Housing Development Finance Corporation Limited was started in 1994 with the objective to provide various banking services to people of India. It was one of the first companies in India to offer private banking services. Today, it offers a range of banking products and services while leading in the banking industry in India. The bank holds to its main motto of becoming a world-class Indian Bank.

Through the years, the bank's various awards and recognitions have been proof of its robust banking practices, especially focused on strong corporate governance. It is one of the most preferred banks due to its good customer service within the banking set-up. The bank continues to evolve by introducing various innovative products and services in the market. It is also known to conduct multiple drives and initiatives for societal upliftment.

FAQs

1. How can I reach out to HDFC customer care?

A. Yes, you can reach out to HDFC customer care by calling the customer care number for your city.

2. How can I communicate directly to the HDFC executive?

A If you want to directly speak to a HDFC bank executive, you can dial the bank’s toll-free number at 61606161 / 6160616. Prefix this number with the city’s STD code. You can then make the relevant IVR selection to get your queries answered.

3. What is HDFC customer care email id?

A. You can get in touch with the bank through an email with your concerns at customerservices.cards@hdfcbank.com

4. How can I complain to HDFC credit card?

A. For any complaints surrounding HDFC bank credit cards, you can dial the bank's customer care number at 044 23625600. This number can be reached anytime between 9:30 a.m. and 5:30 p.m. from Monday to Saturday.

5. How can I find out my HDFC loan customer care number?

A. If you have any queries regarding HDFC bank loans, you can reach out to the bank’s customer care department by dialing this number - 1800-258-3838.

6. How do I surrender my credit card online?

A. For raising an online credit card surrender request, you must visit the bank's website. The common steps include filling up the form and submitting the request. Once the request has been submitted, a bank representative will reach out to confirm the cancellation request.

7. How can I close my HDFC credit card?

A. You can close your HDFC credit card by calling the bank’s credit card customer care number at1800 258 3838 or downloading the credit card closure form which has to be filled and sent to the Manager, HDFC Bank Credit Cards, PO Box 8654, Thiruvanmiyur, Chennai – 600041.

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