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HDFC bank credit card customer care Pune - Helpline number

HDFC bank Credit card customer care Pune division can be contacted by HDFC bank customers if they ever face any problems with their credit card. Whether the card has been stolen, misplaced, lost, or for any other queries, here is the customer care number for HDFC bank credit card concerns in Pune:

HDFC Credit Card Customer Care Number61606161/ 6160616

HDFC bank offers several channels to customers who wish to raise any issues or complaints regarding HDFC credit cards. Customers who do not get an appropriate resolution through any of all of the above-mentioned channels can, as a last resort, contact the banking ombudsman officially appointed by the RBI.

HDFC bank credit card customer care Pune

HDFC bank credit card customers also contact the bank using the toll-free number provided below for their credit card queries. This number is meant for individuals who do not prefer to validate their details at the time of calling customer care:

HDFC Credit Card Customer Care Number Pune 020 61606161

Recommended read – HDFC Bank Car Loan Customer Care Number

HDFC bank credit card customer care Pune - report unauthorised transactions

The toll-free number provided below is specifically meant for customers to call the bank in case of an unauthorised transaction has been identified on their HDFC credit card:

HDFC Credit Card Customer Care Number Pune – For reporting unauthorised transactions1800 258 6161

HDFC bank credit card customer care Pune - how to contact via E-mail ID

Customers who wish to write an email to HDFC bank credit card division for any credit card related queries or concerns can do so by using the email address given below:

HDFC Credit Card Customer Care Email ID customerservices.cards@hdfcbank.com

Recommended read – All credit card customer care

HDFC bank credit card customer care Pune – know the bank branches

Customers who are not satisfied with the resolution provided through the numbers or email address mentioned above can approach the nearest HDFC bank branch in Pune. They can also choose to write to the office address or call on the phone number of the branch for getting resolutions on credit card concerns. Here are the details of the bank's branches in Pune:

HDFC Bank Branch NameHDFC Bank Branch Phone Number

Tungarli

+917573919585

Lonavala

+917573919585

Kamshet

+917573919585

Kadadhe

+917573919585

Dahivali

+917573919585

Khalumbre

+917573919585

Khed

+917573919585

Chakan

+917573919585

Rajgurunagar

+917573919585

HDFC bank credit card customer care Pune - grievance redressal

In case, the resolutions provided by the above channels are not satisfactory, credit card customers can escalate the matter to higher officials at the bank. Here are the steps to be followed for escalating the issue to the bank’s grievance redressal department:

As a first step, credit card customers can submit an online form through the bank’s website for registering the complaint. In the absence of a satisfactory resolution of the query, customers can reach out to the grievance redressal officer of the credit card division through phone or letter. A designated bank officer is appointed by the bank to look after complaints on each product.

For credit card issues, the Grievance redressal officer’s contact number is 044-23625600. This channel is available from Monday-Saturday between 9:30 am-5:30 pm.

The postal address of HDFC bank credit card grievance redressal officer is:

Regular Post

Manager, HDFC Bank Cards Division,

PO BOX # 8654

Thiruvanmiyur PO Chennai - 600 041

Courier

Manager, HDFC Bank Cards Division,

# 8, Lattice Bridge Road, Thiruvanmiyur,

Chennai - 600 041

Despite seeking resolution from the above-mentioned channels, if a customer is not satisfied, he/she can escalate the issue further to the bank’s Principal Nodal Officer (PNO). Here are the state-wise contact details of the Principal Nodal Officer:

StateContact AddressContact Number

Bihar, Jharkhand,

Bimla Sadan Holding No. 801 / 432, Ward No. 37 Exhibition Road, Gandhi Maidan, Patna – 800001 Bihar.

Tel: 033-44065165 Phone banking: (0612) 6160 616

Union Territory of Chandigarh and Panchkula, Punjab, Yamuna Nagar and Ambala Districts of Haryana.

HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh.

Tel: 0172 -3924866 Fax: 0172- 3924997Phone banking Chandigarh: 6160 616 Punjab 98153 31111 Haryana 99962 43333

Andhra Pradesh, Telangana, Arunachal Pradesh, Assam, Manipur, Mizoram, Meghalaya, Nagaland, Tripura

8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad – 500 034

Tel: 040-30091327 Phone banking Hyderabad: 040-61606161, Rest of AP: 9949493333

Orissa

HDFC Bank Ltd, Quality Initiative Group, Hotel Crystal, Plot No – D, Baramunda, Bhubaneswar – 751003

Tel: 033-44065165 Phone banking: 99379 03333

Delhi, Haryana, Ghaziabad and Gautam Budh Nagar districts in Uttar Pradesh, Jammu and Kashmir

HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002

Tel: 0124-4664245 Phone banking Delhi: 6160 6161 Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh: 99359 03333 Haryana (except Panchkula, Yamunanagar and Ambala Districts): 99962 43333

Karnataka

HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore – 560041

Mobile: 09342928584 Phone banking Bangalore: 080-6160 6161 Rest of Karnataka: 9945863333 Credit Card Bangalore:- 080-66224332

Rajasthan

HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur – 302021

Tel: 7073613331 Phone banking Jaipur – 0141-6160616 Rest Of Rajasthan – 9875003333

West Bengal, Sikkim

HDFC Bank Ltd. Dalhousie Branch, 4 Clive Row, Kolkata – 700 001 Phone: 033-44065165

Tel: 033-44065165 Fax: 033-30273620 Phone banking Kolkata: 6160 6161 Rest of West Bengal / Sikkim: 98310 73333

Maharashtra, Goa

HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai – 400013

Tel : (022) 33958663 Phone banking Mumbai: 6160 6161 Rest of Maharashtra & Goa: 98906 03333

About HDFC bank

Housing Development Finance Corporation Limited or HDFC bank started its operations in India back in 1994 under the leadership of CEO Mr Deepak Parekh with few banking services, primarily as a private bank. It was the first company in the country to offer a range of banking services. Today, it is one of the market leaders in the banking sector with the primary objective to become a world-class Indian Bank.

HDFC bank credit card customers can reach out to the bank’s customer care department using various channels. The bank’s customer care team is available 24×7 for resolving customer queries and concerns. Customers can even get their queries addressed through the bank’s interactive voice response system (IVRS). Here are the different channels for credit card customers in Pune to get in touch with HDFC bank customer care.

FAQs

1. How can I talk to HDFC credit card customer care directly?

A. To speak directly to HDFC credit card customer care, a customer can use the bank’s toll-free number 1800 258 3838.

2. How can I complain to HDFC credit card?

A. To complain about your HDFC credit card, you can either use the bank’s toll-free customer care number 1800 258 3838.Alternatively, you can also speak to a credit card customer card by dialling 61606161/ 6160616 and prefixing it with your city’s STD code.

3. What is HDFC customer care email id?

A. Customers of HDFC bank credit cards can get in touch with the bank’s executives for query resolution and having their concerns addressed at this email id - customerservices.cards@hdfcbank.com

4. How can I complain to HDFC credit card?

A. HDFC bank credit card customers can register their complaints in relation to HDFC credit cards by calling the bank's credit card grievance redressal department at 044 23625600time between 9:30 a.m. and 5:30 p.m. from Monday to Saturday.

5. What is the process to renew my expired HDFC credit card?

A. To renew an expired HDFC credit card, you can visit the bank’s website and submit an online application for the same. Alternatively, you can reach out to the customer care division at 1800 258 3838 request a renewal.

6. How do I surrender my HDFC credit card online?

A. To raise an online HDFC credit card surrender request, you must visit the bank's official website. Fill up the form and submit the request on the website. Once the request has been submitted, a bank representative will reach out to confirm the cancellation request.

7. How can I block my HDFC credit card online?

A. To block or hotlist your HDFC credit card online, you must log in to your net banking account. Under the credit cards section, you can click on the ‘credit card hotlisting’ option and select the card to be blocked. After giving the reason for hotlisting, you can proceed to block the card.

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