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State Bank of India Car Loan Customer Care

State Bank of India 24*7 customer care toll-free number for all general enquiries is 1800 425 3800 .

State bank of India is the largest bank in the country and also has the largest international presence among all other Indian banks. SBI has a host of products and services that the customers across the globe can avail like loans, digital banking, government schemes, credit cards, debit cards, prepaid cards, virtual cards, international banking, insurance, deposits and much more.

SBI car loans are the most favored car loans in the market as they are the most affordable and quickest among many other attractive features. The bank has a variety of car loans tailor made to suit the particular needs of the borrowers and thus giving them the most efficient financing options in the market to fulfill their needs or desires to own a vehicle.

State Bank of India Car Loan Customer Care Number
State Bank of India 24X7 Car Loan Customer Care Number

What is the SBI Car Loan Customer Care?

Sbi Car Loan Customer Care

State Bank of India has a very efficient customer care service to take care of all the customer needs and queries as well as their complaints and feedback. The customers can contact the customer care service anytime as it is available 24x7 and has well trained and supportive customer care executives to assist the customers with any transactions or requests or queries that they may have. The following are the channels to contact the customer care of the bank.

Apart from the above numbers, the bank also has an SMS service that the customers can use to immediately register their displeasure regarding any service or personnel or any other query or complaint of the bank. The customers have to simply send the SMS ‘UNHAPPY’ to 8008 202020.

The bank also has a unique missed call banking services called SBI QUICK for immediate banking assistance relating to account services (balance enquiry, mini statement, e-statement, etc.), ATM card related services, getting the product details of the bank, information on the PM social security schemes, registration/deregistration from such services. Customers can download the SBI QUICK application from any android, Windows, iOS or Blackberry phone and avail of this service. Once the app is downloaded, a constant internet connection is not required as the communication will be carried out via SMS or missed call. Customers can register their mobile number with the app and use it to get various services offered.

Among the above many missed call services of the bank is also the product related information that the customers can get by sending an SMS ‘HOME’ or ‘CAR’ to 09223588888 and get the details of the latest features of the home loan or car loan respectively.

The other point of contact for the customers in writing to the Customer Service Department at the following address,

  • Postal address - Customer Service Department
      State Bank of India
      State Bank Bhavan, 16th Floor
      Madam Cama Road,
      Mumbai 400 021
      Tel: 022-22029456
  • Email Id – customercare[at]sbi[dot]co[dot]in

The bank has separate customer care numbers for the international customers to contact the bank for any assistance or information that they may need about any of the products and services of the bank as well as to register their complaint/ grievances that they may have.

Following are the country wise contact details of the customer care of the bank:

Details of SBI Car Loan

SBI offers a variety of car loans to the customers at the most affordable rates and the lowest EMIs in the market. These loans are tailor made to suit the exact need of the applicant and thus are among the most sought after loans in the market.

SBI Car Loans include the following types of Car loans,

  • SBI New Car Loan Scheme
  • SBI Assured Car Loan Scheme
  • SBI Green Car Loan Scheme
  • SBI Loyalty Car Loan Scheme
  • SBI Car Loan Lite Scheme.

The eligibility across all the car loan schemes of the bank is consistent. The minimum age requirement is 21 years whereas the maximum age (at the time of maturity of the loan) is 67 years.

The categories of the persons eligible for such loans are, 

  • Permanent /regular employees of Central Public sector Enterprises, Defense Salary Package, Para Military Salary package, Indian Coast Guard package Customers and Short Commissioned Officers of various Defense establishments, having a net annual income of Rs.3,00,000 at least (Including Co-applicant if any)
  • Professionals, self-employed businessmen, proprietary/partnership firms and others who are IT assesses having net profit or gross taxable income of minimum Rs. 3,00,000 (including income of co-applicant if any)
  • Persons engaged in agricultural and allied activities having net annual income of minimum Rs. 4,00,000 (including income of co-applicant if any).

The maximum loan amount in case of each category of the above individuals is given below,

  • 48 times of the monthly income of the applicants
  • 4 times the Net Profit of the gross taxable income as per the IT records. This gross taxable income is derived after adding back the depreciation and repaying all the existing loans.
  • The maximum loan disbursable is the 3 times of the net annual income of the applicable.

The key features of the various types of car schemes are available below.

CategoryPurposeTenureAmount of financeOther features

SBI New Car Loan Scheme

New passenger cars, MUVs, SUVs

7 years

90% on road price (including registration, insurance, extended warranty/total service package/AMC/Cost of Accessories

Lowest rate of Interest and EMI. SBI Life Insurance Cover can be availed (optional)

ROI calculated on reducing balance.

Rate of Interest – 8.65% to 9.35%

SBI Assured Car Loan Scheme

New passenger cars, MUVs, SUVs

3 years – 7 years (borrower’s choice)

Minimum loan amount – Rs. 2,00,000;

Maximum – No Upper Limit

100% of FD for On road price required as margin.

Minimum age -18 years (no upper limit)

EMI/NMI ratio is not applicable in this case.

Rate of Interest – 8.65% to 9.35%

SBI Green Car Loan

For purchase of Electric cars

Minimum- 3 years;

Maximum- 8 years 

As per the general eligibility mentioned in I, II, III above.

Margin – Up to 90% of on-road price

Rate of Interest - Concession of 20BPs is available on the applicable interest rate for normal car loan across all categories of eligible customers.

SBI Certified Pre-Owned car Loans

Pre-owned (used/old) car, (age of vehicle not over 8 years)

8 years minus age of vehicle Maximum 5 years

Minimum – Rs. 3,00,000;

Maximum – Rs. 10,00,000 

EMI/NMI will depend on the net annual income-

Up to Rs. 5,00,000- 50%

Above Rs. 10,00,000 – 70%

Rate of Interest – 11%to 12%

SBI Loyalty Car Loan Scheme

New passenger cars, MUVs, SUVs

7 years

Maximum loan amount - Lowest of A), B) and C).

  • A) 75% of present market value of the house property less present outstanding in the Home Loan account and Home Equity, if any. The present market value of the property will be decided as per fresh valuation report obtained from empanelled valuer. However, in cases where adequate cushion is available based on the original value of the property, fresh valuation need not be obtained.
  • B) EMI/NMI ratio - As per respective scheme.
  • C) On-road price of the vehicle.

No-prepayment penalty.

Minimum Net Annual Income – Rs 2,00,000 (including income of co-applicant, if any.)

No Margin Requirement (100% Finance Available based on On-Road price)

EMI/NMI ratio as per applicable car loan scheme.

SBI Car Loan Lite Scheme

To assist the Eligible borrowers  having income but no proof of income

5 years

75% of On-Road Price with a maximum amount of Rs. 4,00,000

25% Margin required.

Rate of interest – 11.10% to 12.10%

Super Bike Loan Scheme

Assist the borrowers in purchase of new bikes

5 years

Up to 90% funding for Salary package/HNI/Wealth Customers, Maximum – Rs. 2,50,000

Margin requirement – 15% of Ex-Showroom Price.

Rate of Interest – 11.35%

SBI Two Wheeler Loan Scheme 

Purchase of Two wheelers (mopeds, scooters, motorcycles, battery operated two-wheelers of reputed make

3 years

Minimum – Rs. 30,000, maximum – less than Rs. 2,50,000

For salaried class – maximum Loan – 6 times of Net monthly income (NMI)

For others – 50% of Net annual income as per ITR after considering Depreciation and repaying existing loans

Margin – 25% of On-Road price

Minimum NMI – Rs. 12,500

Minimum Net annual Income – Rs. 1,50,000.

Rate of Interest – 17.15%

Customers can approach the bank’s nearest branch or the customer care service for other details like the documents required, processing charges, other hidden charges or any other information pertaining to the loans that they may need.

Grievance Redressal/Feedback

The bank has an extensive grievance redressal policy to deal with any kind of grievances/issues faced by the customer and resolve them in the efficient manner in minimum possible time. The details of the grievance redressal policy of the bank are given below.

  • Customers can contact the customer care or the branch of the bank directly to register or report about any of the issues or grievances that they may have. This is the first point of contact for the customers as per the bank’s grievance redressal policy. The bank strives to resolve the grievance so raised in a maximum of 3 weeks including all and any escalation used by the customer. At the first stage of the complaint registration with the customer care or the branch manager, the customers can expect an answer within 10 days of registering the complaint.
  • The next level of escalation is to raise the complaint with the Zonal Head Office. The reply is expected within 5 days of such escalation. The contact details of the Local Head Offices are provided here:
Local Head Office AddressTelephoneEmail

            AHMEDABAD

(State of Gujarat & Union Territories of Daman and Dadra & Nagar Haveli)

General Manager
State Bank of India,
Local Head Office, Bhadra,
Ahmedabad-380 001

(079) 25510883 , 25506648, 25506050

            agmcustomer[dot]lhoahm[at]sbi[dot]co[dot]in

            AMARAVATI

State Bank of India,
Local Head Office, Amaravati Circle,
Gun Foundary,
Hyderbad-500 00

(040) 23387435 , 23387727

            agmcustomer[dot]lhoand[at]sbi[dot]co[dot]in

            BANGALORE

General Manager
State Bank of India,
Local Head Office,
65, St. Mark's Road, Bangalore-560 001.

(080) 25943030 , 25943500

            agmcustomer[dot]lhoban[at]sbi[dot]co[dot]in

            BHOPAL
(States of M.P. Chhatisgarh)

General Manager
State Bank of India,
Local Head Office, Hoshangabad Road,
Bhopal-462 011

(0755) 2576851, 2575226

            agmcustomer[dot]lhobho[at]sbi[dot]co[dot]in

            BHUBANESWAR
(State of Orissa)

General Manager
State Bank of India,
Local Head Office,
111/1, Pandit Jawaharlal Nehru Marg,
Bhubaneswar Orissa-751 001

(0674)2396580 , 2396582

            agmcustomer[dot]lhobhu[at]sbi[dot]co[dot]in

            CHANDIGARH
(U.T. of Chandigarh & States of H.P., J & K, Punjab and the districts of Haryana other than those mentioned under Delhi)

General Manager State Bank of India, Local Head Office,
Sector-17-B, Chandigarh-160 017

(0172)2707391,2707390, 4567633,4567193,4567120

              agmcustomer[dot]lhocha[at]sbi[dot]co[dot]in

            DELHI
States of Delhi,
Rajasthan, Uttaranchal & part of Haryana
U.P. Districts of Agra,
Aligarh, Etah, Ferozabad, Hathras,
Baghpat, Mahamayanagar, Mainpuri, Mathura,
Muzaffarnagar, Meerut, Saharanpur,
Ghaziabad, Bulandshahr, Gautam Budh Ngr.
Haryana Districts of Faridabad,
Gurgaon and Sonepat.
Uttranchal All Districts

General Manager,
State Bank of India, Local Head Office ,
11, Sansad Marg,
New Delhi-110 001

(011)23407121, 23407657, 23407447, 23407480

            agmcustomer[dot]lhodel[at]sbi[dot]co[dot]in

            GUWAHATI
(7 States of North-East)

General Manager
State Bank of India,
Local Head Office ,
A.T. Road, Bharalumukh ,
Post Box No. 103,
Guwahati-781 009

(0361)2237663, 2237513

            agmcustomer[dot]lhoguw[at]sbi[dot]co[dot]in

            HYDERABAD
(State of Andhra Pradesh)

General Manager
State Bank of India,
Local Head Office,
Bank Street, Koti,
Hyderabad - 500 095

(040) 24756925, 23466108

            agmcustomer[dot]lhohyd[at]sbi[dot]co[dot]in

            JAIPUR

State Bank of India,
Local Head Office,
Tilak Marg, C-Scheme,
Jaipur - 302 005

 (0141)2256326,

2256327,

2256328

              agmcustomer[dot]lhojai[at]sbi[dot]co[dot]in

            KOLKATA
(States of West Bengal,
Sikkim and U.T. of Andaman & Nicobar Islands)

General Manager
State Bank of India, Local Head Office,
'Samriddhi Bhavan,
1, Strand Road ,
Kolkata-700 001

(033)22489333 & 22436531, 22624954

            agmcustomer[dot]lhokol[at]sbi[dot]co[dot]in

            LUCKNOW
(State of U.P. covering districts other
than those mentioned under New Delhi)

General Manager
State Bank of India, Local Head Office,
New Administrative Bldg. ,
Motimahal Marg , Hazratganj ,
Lucknow-226 001

(0522) 2201492 , 2201496, 2234012, 2295936, 2230401

            agmcustomer[dot]lholuc[at]sbi[dot]co[dot]in

            MAHARASHTRA
(The State of Maharashtra (excluding districts of Mumbai City, Mumbai Suburban, Thane, Palghar and Raigad) and the State of Goa.)

General Manager
State Bank of India , Local Head Office ,
Bandra Kurla Complex
Mumbai-400 051

Helpline-(022) 6445525 , 26445524

           Grievance Cell Tel no.:
26445532, 26445533, 26445432

          ATM Department 55514539, 55514540

       Housing & Personal Loan 26445543, 26445542

a           agmcustomer[dot]lhomum[at]sbi[dot]co[dot]in

            MUMBAI(Metro)
(The districts of Mumbai City, Mumbai Suburban, Thane, Palghar and Raigad in the State of Maharashtra.)

General Manager
State Bank of India , Local Head Office ,
Bandra Kurla Complex
Mumbai-400 051

  Helpline-(022) 6445525 , 26445524

          Grievance Cell Tel no.:
26445532, 26445533, 26445432

           ATM Department 55514539, 55514540

       Housing & Personal Loan 26445543, 26445542

            agmcustomer[dot]lhomum[at]sbi[dot]co[dot]in

            PATNA
(States of Bihar and Jharkhand)

 

General Manager
State Bank of India,
Local Head Office,
Judges Court Road,

Patna -800001

Contact Number : 0612-2238388
Grievance Cell Tel no. :
(0612)2209078 & 2209005,2209080

            agmcustomer[dot]lhopat[at]sbi[dot]co[dot]in

THIRUVANANTHAPURAM
(State of Kerala)

General Manager
State Bank of India,
Local Head Office,
Poojappura
Thiruvananthapuram, Pin-695 012

(0471)2192333, 2192555, 2192666, 2192260

            agmcustomer[dot]lhotri[at]sbi[dot]co[dot]in

            CHENNAI
(State of Tamil Nadu & U.T. of Pondicherry)

General Manager
State Bank of India,
Local Head Office,
Circletop House,
16 , College Lane,
Chennai-600 006

(044) 28214285, 28266141

            agmcustomer[dot]lhoche[at]sbi[dot]co[dot]in

  • The next level of escalation is the communication to the Corporate Office of the bank. The customers can expect a reply within 6 days from such escalation. The contact details of the corporate office are given here:

The Chairman

State Bank of India,

State Bank Bhavan,

Madam Cama Road,

Mumbai – 400021

 

Customer Service Department

Deputy General Manager

State Bank of India,

State Bank Bhavan,

16th Floor,

Madam Cama Road,

Mumbai – 400021

Email – customercare[at]sbi[dot]co[dot]in

If the customers are not satisfied by the response received from the bank or if it is not received in due time, they can contact the Banking Ombudsman appointed by the RBI.

About the Bank

State Bank of India has the highest market share in the country in terms of assets as well as the total of loans and deposits. SBI also has the highest number of branches in the country and about 208 branches /foreign offices in 36 countries across the world.

FAQs:

1. What is the toll free customer care number of SBI?

The toll free number of the bank is 1800 11 2211 / 1800 425 3800.

2. Does the bank have separate customer care numbers for international customers?

The bank has a detailed list, on its website, of country-wise customer care numbers for the international customers to contact the bank.

3. Does the bank offer car loans for the purchase of electric cars?

SBI has a very effective and lucrative car loan scheme to assist the customers in the purchase of electric cars. The bank also offers a concession in the rate of interest for the customers seeking a loan for the purchase of an electric car among many other benefits/features of such loan.

4. What are the contact details of the Relationship Managers at the Representative Offices (ROs)?

Following are the contact details of the Relationship Managers at Representative Offices (ROs) of the bank outside India,

Postal Address - State Bank of India, Representative Office, Dubai,UAE
  State Bank of India,
  Representative Office,
  P.O. Box - 126959
  Room No. 110, 1st Floor,
  The Business Center,
  Khalid Bin Walid Road (Bur Juman Metro Station Exit 4), Bur Dubai

Telephone - +971 43537336

Email – cro[dot]rodubai[at]sbi[dot]co[dot]in

dubai[at]sbi[dot]co[dot]in

Postal Address - State Bank of India, Representative Office, Abu Dhabi, UAE
  State Bank of India,
  Representative Office,
  P.O. Box - 111783,
  Office 2303, Commercial Tower (Tower A),
  Behind City Seasons Hotel /
  Honda Showroom, Electra Road,
  Abu Dhabi, UAE

Telephone - +971 24469488

Email – sbi[dot]roabudhabi[at]statebank[dot]com

5. What is the toll free number for pensioners?

The bank has a separate toll free number for easy, quick and efficient assistance to the pensioners. The toll free number dedicated for the pensioners is 1800 11 0009. Apart from this, pensioners can also call on the general toll free numbers 1800 11 2211 / 1800 425 3800.

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