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State Bank of India 24*7 customer care toll-free number for all general enquiries is 1800 425 3800 .
State bank of India is the largest bank in the country and also has the largest international presence among all other Indian banks. SBI has a host of products and services that the customers across the globe can avail like loans, digital banking, government schemes, credit cards, debit cards, prepaid cards, virtual cards, international banking, insurance, deposits and much more.
SBI car loans are the most favored car loans in the market as they are the most affordable and quickest among many other attractive features. The bank has a variety of car loans tailor made to suit the particular needs of the borrowers and thus giving them the most efficient financing options in the market to fulfill their needs or desires to own a vehicle.
About State Bank of India Car Loan Customer Care
State Bank of India has a very efficient customer care service to take care of all the customer needs and queries as well as their complaints and feedback. The customers can contact the customer care service anytime as it is available 24x7 and has well trained and supportive customer care executives to assist the customers with any transactions or requests or queries that they may have. The following are the channels to contact the customer care of the bank.
Apart from the above numbers, the bank also has an SMS service that the customers can use to immediately register their displeasure regarding any service or personnel or any other query or complaint of the bank. The customers have to simply send the SMS ‘UNHAPPY’ to 8008 202020.
The bank also has a unique missed call banking services called SBI QUICK for immediate banking assistance relating to account services (balance enquiry, mini statement, e-statement, etc.), ATM card related services, getting the product details of the bank, information on the PM social security schemes, registration/deregistration from such services. Customers can download the SBI QUICK application from any android, Windows, iOS or Blackberry phone and avail of this service. Once the app is downloaded, a constant internet connection is not required as the communication will be carried out via SMS or missed call. Customers can register their mobile number with the app and use it to get various services offered.
Among the above many missed call services of the bank is also the product related information that the customers can get by sending an SMS ‘HOME’ or ‘CAR’ to 09223588888 and get the details of the latest features of the home loan or car loan respectively.
The other point of contact for the customers in writing to the Customer Service Department at the following address,
The bank has separate customer care numbers for the international customers to contact the bank for any assistance or information that they may need about any of the products and services of the bank as well as to register their complaint/ grievances that they may have.
Following are the country wise contact details of the customer care of the bank:
1800 425 3800/1800 11 2211/+91-80-26599990 (chargeable)
SBI offers a variety of car loans to the customers at the most affordable rates and the lowest EMIs in the market. These loans are tailor made to suit the exact need of the applicant and thus are among the most sought after loans in the market.
SBI Car Loans include the following types of Car loans,
The eligibility across all the car loan schemes of the bank is consistent. The minimum age requirement is 21 years whereas the maximum age (at the time of maturity of the loan) is 67 years.
The categories of the persons eligible for such loans are,
The maximum loan amount in case of each category of the above individuals is given below,
The key features of the various types of car schemes are available below.
SBI New Car Loan Scheme
New passenger cars, MUVs, SUVs
90% on road price (including registration, insurance, extended warranty/total service package/AMC/Cost of Accessories
Lowest rate of Interest and EMI. SBI Life Insurance Cover can be availed (optional)
ROI calculated on reducing balance.
Rate of Interest – 8.65% to 9.35%
SBI Assured Car Loan Scheme
3 years – 7 years (borrower’s choice)
Minimum loan amount – Rs. 2,00,000;
Maximum – No Upper Limit
100% of FD for On road price required as margin.
Minimum age -18 years (no upper limit)
EMI/NMI ratio is not applicable in this case.
SBI Green Car Loan
For purchase of Electric cars
Minimum- 3 years;
Maximum- 8 years
As per the general eligibility mentioned in I, II, III above.
Margin – Up to 90% of on-road price
Rate of Interest - Concession of 20BPs is available on the applicable interest rate for normal car loan across all categories of eligible customers.
SBI Certified Pre-Owned car Loans
Pre-owned (used/old) car, (age of vehicle not over 8 years)
8 years minus age of vehicle Maximum 5 years
Minimum – Rs. 3,00,000;
Maximum – Rs. 10,00,000
EMI/NMI will depend on the net annual income-
Up to Rs. 5,00,000- 50%
Above Rs. 10,00,000 – 70%
Rate of Interest – 11%to 12%
SBI Loyalty Car Loan Scheme
Maximum loan amount - Lowest of A), B) and C).
Minimum Net Annual Income – Rs 2,00,000 (including income of co-applicant, if any.)
No Margin Requirement (100% Finance Available based on On-Road price)
EMI/NMI ratio as per applicable car loan scheme.
SBI Car Loan Lite Scheme
To assist the Eligible borrowers having income but no proof of income
75% of On-Road Price with a maximum amount of Rs. 4,00,000
25% Margin required.
Rate of interest – 11.10% to 12.10%
Super Bike Loan Scheme
Assist the borrowers in purchase of new bikes
Up to 90% funding for Salary package/HNI/Wealth Customers, Maximum – Rs. 2,50,000
Margin requirement – 15% of Ex-Showroom Price.
Rate of Interest – 11.35%
SBI Two Wheeler Loan Scheme
Purchase of Two wheelers (mopeds, scooters, motorcycles, battery operated two-wheelers of reputed make
Minimum – Rs. 30,000, maximum – less than Rs. 2,50,000
For salaried class – maximum Loan – 6 times of Net monthly income (NMI)
For others – 50% of Net annual income as per ITR after considering Depreciation and repaying existing loans
Margin – 25% of On-Road price
Minimum NMI – Rs. 12,500
Minimum Net annual Income – Rs. 1,50,000.
Rate of Interest – 17.15%
Customers can approach the bank’s nearest branch or the customer care service for other details like the documents required, processing charges, other hidden charges or any other information pertaining to the loans that they may need.
The bank has an extensive grievance redressal policy to deal with any kind of grievances/issues faced by the customer and resolve them in the efficient manner in minimum possible time. The details of the grievance redressal policy of the bank are given below.
(State of Gujarat & Union Territories of Daman and Dadra & Nagar Haveli)
General Manager State Bank of India, Local Head Office, Bhadra, Ahmedabad-380 001
(079) 25510883 , 25506648, 25506050
State Bank of India, Local Head Office, Amaravati Circle, Gun Foundary, Hyderbad-500 00
(040) 23387435 , 23387727
General Manager State Bank of India, Local Head Office, 65, St. Mark's Road, Bangalore-560 001.
(080) 25943030 , 25943500
BHOPAL (States of M.P. Chhatisgarh)
General Manager State Bank of India, Local Head Office, Hoshangabad Road, Bhopal-462 011
(0755) 2576851, 2575226
BHUBANESWAR (State of Orissa)
General Manager State Bank of India, Local Head Office, 111/1, Pandit Jawaharlal Nehru Marg, Bhubaneswar Orissa-751 001
(0674)2396580 , 2396582
CHANDIGARH (U.T. of Chandigarh & States of H.P., J & K, Punjab and the districts of Haryana other than those mentioned under Delhi)
General Manager State Bank of India, Local Head Office, Sector-17-B, Chandigarh-160 017
DELHI States of Delhi, Rajasthan, Uttaranchal & part of Haryana U.P. Districts of Agra, Aligarh, Etah, Ferozabad, Hathras, Baghpat, Mahamayanagar, Mainpuri, Mathura, Muzaffarnagar, Meerut, Saharanpur, Ghaziabad, Bulandshahr, Gautam Budh Ngr. Haryana Districts of Faridabad, Gurgaon and Sonepat. Uttranchal All Districts
General Manager, State Bank of India, Local Head Office , 11, Sansad Marg, New Delhi-110 001
(011)23407121, 23407657, 23407447, 23407480
GUWAHATI (7 States of North-East)
General Manager State Bank of India, Local Head Office , A.T. Road, Bharalumukh , Post Box No. 103, Guwahati-781 009
HYDERABAD (State of Andhra Pradesh)
General Manager State Bank of India, Local Head Office, Bank Street, Koti, Hyderabad - 500 095
(040) 24756925, 23466108
State Bank of India, Local Head Office, Tilak Marg, C-Scheme, Jaipur - 302 005
KOLKATA (States of West Bengal, Sikkim and U.T. of Andaman & Nicobar Islands)
General Manager State Bank of India, Local Head Office, 'Samriddhi Bhavan, 1, Strand Road , Kolkata-700 001
(033)22489333 & 22436531, 22624954
LUCKNOW (State of U.P. covering districts other than those mentioned under New Delhi)
General Manager State Bank of India, Local Head Office, New Administrative Bldg. , Motimahal Marg , Hazratganj , Lucknow-226 001
(0522) 2201492 , 2201496, 2234012, 2295936, 2230401
MAHARASHTRA (The State of Maharashtra (excluding districts of Mumbai City, Mumbai Suburban, Thane, Palghar and Raigad) and the State of Goa.)
General Manager State Bank of India , Local Head Office , Bandra Kurla Complex Mumbai-400 051
Helpline-(022) 6445525 , 26445524
Grievance Cell Tel no.: 26445532, 26445533, 26445432
ATM Department 55514539, 55514540
Housing & Personal Loan 26445543, 26445542
MUMBAI(Metro) (The districts of Mumbai City, Mumbai Suburban, Thane, Palghar and Raigad in the State of Maharashtra.)
Helpline-(022) 6445525 , 26445524
Grievance Cell Tel no.: 26445532, 26445533, 26445432
ATM Department 55514539, 55514540
PATNA (States of Bihar and Jharkhand)
General Manager State Bank of India, Local Head Office, Judges Court Road,
Contact Number : 0612-2238388 Grievance Cell Tel no. :(0612)2209078 & 2209005,2209080
THIRUVANANTHAPURAM (State of Kerala)
General Manager State Bank of India, Local Head Office, Poojappura Thiruvananthapuram, Pin-695 012
(0471)2192333, 2192555, 2192666, 2192260
CHENNAI (State of Tamil Nadu & U.T. of Pondicherry)
General Manager State Bank of India, Local Head Office, Circletop House, 16 , College Lane, Chennai-600 006
(044) 28214285, 28266141
State Bank of India,
State Bank Bhavan,
Madam Cama Road,
Mumbai – 400021
Customer Service Department
Deputy General Manager
Email – customercare[at]sbi[dot]co[dot]in
If the customers are not satisfied by the response received from the bank or if it is not received in due time, they can contact the Banking Ombudsman appointed by the RBI.
State Bank of India has the highest market share in the country in terms of assets as well as the total of loans and deposits. SBI also has the highest number of branches in the country and about 208 branches /foreign offices in 36 countries across the world.
1. What is the toll free customer care number of SBI?
The toll free number of the bank is 1800 11 2211 / 1800 425 3800.
2. Does the bank have separate customer care numbers for international customers?
The bank has a detailed list, on its website, of country-wise customer care numbers for the international customers to contact the bank.
3. Does the bank offer car loans for the purchase of electric cars?
SBI has a very effective and lucrative car loan scheme to assist the customers in the purchase of electric cars. The bank also offers a concession in the rate of interest for the customers seeking a loan for the purchase of an electric car among many other benefits/features of such loan.
4. What are the contact details of the Relationship Managers at the Representative Offices (ROs)?
Following are the contact details of the Relationship Managers at Representative Offices (ROs) of the bank outside India,
Postal Address - State Bank of India, Representative Office, Dubai,UAE State Bank of India, Representative Office, P.O. Box - 126959 Room No. 110, 1st Floor, The Business Center, Khalid Bin Walid Road (Bur Juman Metro Station Exit 4), Bur Dubai
Telephone - +971 43537336
Email – cro[dot]rodubai[at]sbi[dot]co[dot]in
Postal Address - State Bank of India, Representative Office, Abu Dhabi, UAE State Bank of India, Representative Office, P.O. Box - 111783, Office 2303, Commercial Tower (Tower A), Behind City Seasons Hotel / Honda Showroom, Electra Road, Abu Dhabi, UAE
Telephone - +971 24469488
Email – sbi[dot]roabudhabi[at]statebank[dot]com
5. What is the toll free number for pensioners?
The bank has a separate toll free number for easy, quick and efficient assistance to the pensioners. The toll free number dedicated for the pensioners is 1800 11 0009. Apart from this, pensioners can also call on the general toll free numbers 1800 11 2211 / 1800 425 3800.
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