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Aadhaar Card Not Received, what are the things to do?

Aadhaar number is a 12-digit unique identification number and is issued by the UIDAI on behalf of the Government of India to every Indian citizen. Aadhaar acts as a single identification document and is not meant as a replacement for other documents such as PAN, passport, driving license etc. It is issued to Indian residents based on their biometric and demographic data.

After you apply for Aadhaar card, it may take up to 3 months for you to receive it. Sometimes, you may not receive it even after the stipulated time frame. If you have not received your Aadhaar card at your address yet, you can get it online as well as offline. To do this, you need to make sure that your Aadhaar has been generated.

When you apply for an Aadhaar card and an online status inquiry reveals that the card is ready and dispatched but if you have not received it yet what would you do? Sometimes, Aadhaar cards are not delivered because of certain reasons including the card may not have been printed due to backlog or technical reasons or it may have been lost in transit at the post office. Even if your Aadhaar card has not been delivered, you will be able to get all the benefits under the Aadhar programme, as long as the Aadhar number has been generated.

It is easy to get an online copy of your Aadhaar card from the Aadhaar website or mobile app. You need to visit UIDAI’s website and download a printable version of your Aadhaar card also known as e-Aadhaar. The e-Aadhaar is considered valid and is accepted as the Aadhaar letter and can be used as a Proof of Identity (POI) or Proof of Residence (POR). In order to get the Aadhaar card online, you must have the enrolment ID with you. The enrolment ID is available on the acknowledgement slip given after submission of documents at the Aadhaar enrolment centre.

How to Get Aadhaar Online
How to Get Aadhaar Online
  • Select ‘Aadhaar number or ‘Enrolment Id’ (whichever is available)
  • Duly fill the form with your details and mobile phone number
  • Then you need to click the ‘Get One Time Password’ tab to receive an OTP (One Time Password) on your registered mobile number and email address
  • Submit the correct OTP and select the tab ‘Validate and Download’
  • Download your e-Aadhaar in a PDF format. Since the e-Aadhaar is in PDF format, you need to ensure that you have Adobe Reader installed on your computer; else, you will not be able to open the file. You can take a printout of the file and use it wherever required. However, validate its digital signature first. A printout of your e-Aadhaar is then valid and ready to use.

  • If you are not familiar with the online procedure, then you can choose to visit the nearest enrolment centre to get your Aadhaar. In this case you must fill out and submit the form physically. You need to also get your information and biometrics verified. Once your details are verified, you will receive Aadhaar at your residential address.

    Once your Aadhaar has been generated, you can carry it in your mobile using mAadhaar mobile application. The app syncs the user’s Aadhaar details such as name, date of birth, gender, residential address, photograph and biometrics. With mAadhaar app, you don’t need to carry physical Aadhaar cards at all times. Also, the app allows you to share your KYC and QR code easily with the service provider. For now, the app is available only on the Google Play Store.

    • To download the mAadhaar app, you require an Aadhaar number or QR code, which are given on the Aadhaar card. If you have not received Aadhaar card yet, you can get your Aadhaar number through SMS. To get Aadhaar details through SMS, follow below-mentioned steps:
    • Fill out the 28-digit enrolment number given in your acknowledgement slip, your registered mobile number and the security code displayed in the form.
    • Click the “Send One Time Password” button.
    • Enter the OTP that you may have received on your registered mobile number and click the “Submit” button.
    • Post verification, you will receive your Aadhaar details via SMS on your mobile phone.

    1. What should I do if I have not received the Aadhaar card?

    You can either contact the call centre at 1800 180 1947 or email them at As a second option, you can download a printable version of your e-Aadhaar from

    2. What if the OTP for Aadhaar services is not received on my mobile number?

    If you have not received an OTP, it could mean that your number is not linked with your Aadhaar card and hence, you can verify the same on UIDAI’s website.

    3. What to do in case I did not receive my updated Aadhaar letter?

    You won't receive a new Aadhaar letter. UIDAI only allows you to download the updated Aadhaar online.

    4. How do I get a copy of my Aadhaar card after updating my name or address in it?

    You can either download a printable version of your e-Aadhaar with the updated address or wait for the updated physical copy be delivered at your updated address.

    End Note

    One of the problems faced by many Indian citizens is that they do not receive their Aadhaar card on time. For those who had applied for it during the initial enrolment days, the card delivery is mostly getting delayed. While the problem has not entirely been fixed, the Government authority responsible for Aadhaar is taking necessary actions for allowing citizens to follow up for the same.

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