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Bharatgas is one of the three leading public sector gas distribution companies in India. Bharatgas is a pioneer in adopting digital features and processes for its domestic LPG business. The company operates the ‘ebharatgas’ portal for customers to avail various services like gas booking, new connection registration, payment, complaint registration and other customer friendly services online.
Though Bharatgas strives to provide the best of service, consumers may have some complaints against the products and services of the company. At such times, they are encouraged to register their grievance with the company through the appropriate channels to get them resolved.
Let us have a look at some of the common complaints and the channels available to report them to the Bharatgas company.
About Bharatgas Complaint Registration
This is one of the most critical complaints and requires immediate action. If consumers detect a gas leak, they can call Bharatgas for immediate assistance. These complaints have to be attended to immediately to avoid any catastrophes. Here is the procedure to raise a gas leak complaint with Bharatgas:
Precautions to follow if you doubt a gas leak:
Apart from gas leakage, consumers may face various other problems and would want to complain about them to the company. Bharatgas welcomes its consumers to lodge a complaint to get an amicable resolution. Here are some ways to register your complaints with Bharatgas
Via your Distributor
Via the Regional Head Office of Bharatgas
If you feel that your grievance has not been handled diligently by the distributor, you can contact the regional head office of Bharatgas.
Regional LPG Manager - Northern Region
Bharat Petroleum Corporation Ltd.
Plot No. A-5 And A-6, Sector -1,
Udyog Marg, Noida -201301
Telephone Nos. with STD code : 0120-2474768, 2474701, 2474703
Regional LPG Manager - Southern Region
1, Ranganathan Garden, Off 11th Main Road,
Post Box No.1212 & 1213,
Anna Nagar, Chennai - 600040
Telephone Nos. with STD code : 044-26216689
Regional LPG Manager - Eastern Region
Bharat Bhavan, Plot No- 31,
Prince Gulam Md. Shah Road,
Golf Green Kolkata - 700095
Telephone Nos. with STD code : 033-24293050/51
Regional LPG Manager - Western Region
Bharat Petroleum Corporation Limited,
BPCL Office Complex
Plot No 6, Sector 2
Behind CIDCO Garden
Kharghar - 410210
Navi Mumbai, Maharashtra
Tel No - 022-27764500 Extn: 4500
Fax - 022-27764771
Registering your Complaints Online
Consumers also have the option to register their complaints online. They can log on to the ebharatgas portal to register their grievances.
1. What are some of the safety rules to be followed with an LPG Gas connection?
Here are some basic safety rules everyone should follow while using an LPG Connection:
2. Is there a dedicated number for gas leakage complaints?
Yes, Bharatgas has a dedicated line for gas leakage complaints. It is 1906.
3. Can I call anyone else if the 1906 number is not working?
Yes, you can call your distributor and they will send a mechanic immediately.
4. Should I stop using the stove if I smell any gas leakage?
Yes, it is of paramount importance to stop using the gas stove if you smell gas. Inform the gas leak helpline or your distributor immediately. Switch off the gas and the regulator. Open windows and doors to allow increased ventilation. Wait for the mechanic to arrive and do not try fixing the gas leak yourself.
Consumers should be aware of the complaint registration process so that they are able to register their grievances on time. Bharatgas takes utmost cognisance to customer complaints and feedback and assures them of superior service.
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