Hp Gas Customer Care

The Hindustan Petroleum website has a customer portal for its LPG consumers that displays vital information like your distributor’s information and the emergency contact. Follow these steps to find the contact details and emergency helpline number for your area:

• Visit the Hindustan Petroleum website. 
• Select the product or services as LPG (HP Gas).
• At the bottom of this page, you have the option ‘Dealer Locator/ Emergency Service (Internet)’. Click on it.
• On this page, you will have to select the correct option for – SBU (LPG in our case), State, District and the Dealer’s name.
• Once you select your dealer or distributor’s name, the page will display the address details, contact details and the emergency service cell number.
• You can peruse these details to contact the relevant authority to get your issues resolved.

Contacting the Regional Offices of HP Gas

If you would like to get in touch with the HP Gas Regional Offices for your area, please follow these instructions:

• On the Hindustan Petroleum homepage, click on the ‘Contact Us’ option on the top right hand side of the screen.
• On the next screen, select ‘Gas/LPG/HP Gas/Regional Offices in the first tab
• Then you select your State. 
• This will display the contact details for the HP Gas Regional Office for your area.

Getting in touch with the HP Gas LPG Customer Service Cell

If you would like to get in touch with the HP Gas LPG Customer Service Cell for your area, please follow these instructions:

• On the Hindustan Petroleum homepage, click on the ‘Contact Us’ option on the top right hand side of the screen.
• On the next screen, select ‘LPG Customer Service Cell’. 
• Then select your State name. 
• This will display the address and contact details for the LPG Customer Service Cell in your area.

HP Gas Complaint Management System

HP Gas customers are welcome to register a complaint against any LPG (HP GAS) Distributorship or Retail Outlet (Petrol Pump) product or service through the online form. After filing, the status of the case may also be tracked electronically by the user.

Generally speaking, the feedback or complaints concern:

• Any unfair / restrictive trading practice adopted by any dealer / distributor
• Products / Services bought have price and/or quality problems
• Overcharging for products or services
• Shortcoming on HPCL Citizen Charter commitments

Customers can register their grievances by following these steps: 

• On the Hindustan Petroleum homepage, click on the ‘Complaints & Feedback’ option on the top right hand side of the screen.
• On this page, choose HP Gas Complaints
• On the next page you have a drop down with these options – Grievance, Suggestion, Appreciation, Query. Choose the appropriate one.
• Next you can choose if you are an HP Gas customer or not. 
• Then you will have to fill in details like your name, address, phone number, LPG ID, distributor details and a short description of your issue.
• Once you have filled in all the details, hit ‘Submit’. 
• The form will be forwarded to the relevant department and you will receive a suitable solution.

Public Grievance Redressal Mechanism for HP Gas

HPCL also developed a public grievance management program through which appointed officials of the Company will be accessible every Friday from 4.00 p.m. to 5.00 p.m. at all main locations to consider and promote the settlement of complaints by the public, if any. At the Regional Offices too, you can contact the Public Grievance Redressal Officers.

Public Grievance Redressal Officer Toll-Free Number: 1800-2333-555

FAQs on HP Gas Customer Care

End Note

HP Gas is a safe, clean, reliable, high-quality cooking fuel. In addition to being used as a domestic diesel, it is often commonly used in industries where there is a need for low sulphur diesel content and fine temperature controls. The company offers various channels for customers to contact them and register their queries and grievances.