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HP Gas, the LPG business of HPCL (Hindustan Petroleum Corporation Limited) is one of the leading public sector LPG distribution companies in India. HP Gas has a huge customer base of over 85 million domestic LPG consumers being served through a wide network of 6110 pan-India distributors.
Managing such a huge customer base is not an easy task. A solid customer support team is necessary to handle all the customer queries and grievances that arise in any single day. To manage this activity, HP Gas has a very able customer support team. This team can be contacted through various channels, allowing consumers to get the much needed assistance in a timely manner. Let us have a look at the various customer support channels available for HP Gas Company.
24 x 7 LPG Emergency Helpline no: 1906
Toll Free Number: 1800-2333-555
About HP Gas Customer Care
The Hindustan Petroleum website has a customer portal for its LPG consumers that displays vital information like your distributor’s information and the emergency contact. Follow these steps to find the contact details and emergency helpline number for your area:
If you would like to get in touch with the HP Gas Regional Offices for your area, please follow these instructions:
If you would like to get in touch with the HP Gas LPG Customer Service Cell for your area, please follow these instructions:
HP Gas customers are welcome to register a complaint against any LPG (HP GAS) Distributorship or Retail Outlet (Petrol Pump) product or service through the online form. After filing, the status of the case may also be tracked electronically by the user.
Generally speaking, the feedback or complaints concern:
Customers can register their grievances by following these steps:
HPCL also developed a public grievance management program through which appointed officials of the Company will be accessible every Friday from 4.00 p.m. to 5.00 p.m. at all main locations to consider and promote the settlement of complaints by the public, if any. At the Regional Offices too, you can contact the Public Grievance Redressal Officers.
Public Grievance Redressal Officer Toll-Free Number: 1800-2333-555
1. Can a consumer book their HP Gas refill by any means other than by phone or in person?
Yes. Refills can be booked through IVRS, online thru website and by SMS.
2. Whom should I contact in case of LPG leakage during nights/holidays?
For gas leak complaints beyond working hours or on holidays, you can contact the Emergency Service Cell (ESC) operating in your area. Their contact number is mentioned on the refill cash memos.
3. If I have a complaint of feedback against my distributor, whom shall I contact?
For any feedback or grievance against your distributor, you can contact the LPG Customer Service Cell or your nearest LPG Regional Office. Additionally, you can also register your complaints on the Complaint Online External Portal or dial HP Gas Toll Free Helpline No. 1800-2333-555.
4. Are all HPCL consumers insured?
Yes. Every licensed HP Gas consumer (with appropriate SV) is protected against any accident at their designated premises due to LPG. You can avail the details at all HP Gas distributors and Customer Service Cells. In addition, HPCL has also instituted a Public Liability Insurance Policy.
HP Gas is a safe, clean, reliable, high-quality cooking fuel. In addition to being used as a domestic diesel, it is often commonly used in industries where there is a need for low sulphur diesel content and fine temperature controls. The company offers various channels for customers to contact them and register their queries and grievances.
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