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Introduction

LPG is the lifeline of the Indian market as it helps to fuel household cooking requirements and even hotels, bakeries, restaurants and other commercial establishments. It is a key requirement in the glass making industry and is used as an alternative source of fuel for auto rickshaws and even cars. LPG is a primary alternative to fuels such as petrol and diesel. It has considerably lower emissions, thus making it an environmentally friendly alternative.

Hindustan Petroleum Corporation Limited (HPCL) is a leading LPG provider along with other petroleum-related products in India. It has been a prominent player since its establishment in 1952. Today, it offers multiple products in the Indian market, such as petrol, diesel, aviation fuel, LPG (Liquefied Petroleum Gas), etc. It has also started investing recently in the renewable energy segment.

HP Gas has been offering LPG services to consumers across the nation. The company boasts of a widespread presence, with close to 3400 distributors across India. HP has always been focused on the safety and security aspects of its customers. HP gas cylinders go through stringent safety and quality checks to ensure that the consumers securely receive LPG cylinders and are free from any kind of defect or damage.

How to apply for an HP LPG cylinder new connection?

There are many ways in which customers can get a new HP Gas connection. The company has made its new-customer registration hassle-free and allows customers to do so online as well as offline.

Online Process for New Connection

Customers can visit the Hindustan Petroleum website to register and begin making gas cylinder bookings.

  • Customers who want to register themselves for a new HP Gas connection can log into the official website of HP Gas, www.hindustanpetroleum.com.
  • Once on the website, one can register for a fresh connection by navigating to the “LPG (HP Gas)” tab.
  • Check for the “Apply Online” tab and navigate to the registration page where you can start the registration process. You will need to select your Distributor Name, which can be found with the help of the ‘Dealer Locator’ option in the Quick Links section.
  • After filling in the distributor’s name, you will be redirected to the online application form. After you have filled in the required details, you can click “submit”.
  • Make sure to upload supporting KYC documents including proof of identity, proof of address and recent photograph.
  • The next step is to select the method of payment like debit card, credit card or net-banking, etc.
  • After the payment, you will receive a confirmation message and your login credentials.
  • With the help of these credentials, you can log in to your account and select the options provided. Booking a cylinder, or signing up for LPG subsidy can easily be done online.

Offline Process

  • Customers who are not comfortable with the online process can opt for HP Gas connection offline. They need to visit the nearest HP Gas distributor and collect the registration form. The form can also be printed after downloading from the HP Gas official website.
  • After filling in the details in the form, customers must submit it with the KYC documents including recent photograph, identity proof and proof of address at the distributor’s office.
  • The registration fee must be paid either via a debit card, credit card, net-banking or via cash or cheque.
  • The distributor will provide an acknowledgement and receipt once the payment is made. Post this you can begin booking your gas cylinder as needed.

Documents Required for New Connection

Individuals applying for a new HP Gas connection must submit a few documents along with the application form. These documents are called KYC documents (Know Your Customer) and are required for the customer’s verification. The KYC documents required are as below:

  • Identity proof – below mentioned documents can be submitted as proof of identity
    • Passport
    • Aadhaar Card
    • Voter identity card
    • Driving licence
    • Permanent Account Number (PAN) card
    • ID proof issued by either the Central or State Governments
  • Proof of residence/address proof
    • Driving licence
    • Passport
    • Voter’s identity card
    • Ration card
    • Lease agreement
    • Utility bills- telephone /electricity/ water bill
    • LIC policy
    • Bank statement
    • House registration document
    • Letter of possession or allotment for a flat/apartment
    • Declaration of address attested by a Gazetted officer
  • Recent photographs

How to book an HP gas cylinder?

After a customer has registered via the HP Gas website or by visiting a distributor’s office, he or she can apply for a gas cylinder or request a refill for the gas cylinder. HP Gas offers its customers several options to choose based on one’s convenience and need.

Online Process for Gas Booking

Customers can book their gas cylinder or a cylinder refill online. They need to simply log in to their HP Gas account using the credentials provided at the time of registration. Once logged in, they must select the “Book Your Cylinder” option. You will be redirected to a page where they can fill in the date for refill cylinder delivery. An acknowledgement is then provided along with a confirmation after the customer’s gas cylinder has been delivered.

Offline Process for Gas Booking

Via IVRS – for registered customers:

  • For customers who have registered their telephone/mobile number with HP Gas, they must call on the HP Gas IVRS number specific to their state/Union territory.
  • After dialling, they must confirm the customer number and select the appropriate option for booking a refill.
  • An order number is then assigned. This must be noted down for future reference.
  • If the call is made via a mobile number, the customer will receive an SMS that will have the order number. Customers will also receive an SMS which will have the cylinder cost.

Via IVRS – for non-registered customers:

  • If a customer has not registered his or her telephone/mobile number with HP Gas, he/she can call on the IVRS number specific to the state/Union Territory and select the language option.
  • Enter the local HP Gas distributor’s landline number (minus the STD code).
  • Enter the customer number.
  • Choose the option for gas cylinder refill.
  • Customers will be assigned a booking number, which can be noted down for future reference.
  • If a customer wishes to register the mobile number, press 1. This will be considered the default number for gas booking in future.

FAQs on HP Gas New Connection

1. Can multiple HP gas connections be given to one household?

No, only one HP gas connection is allowed per household.

2. Can I get a PNG and LPG connection at the same time from HP gas?

Yes, you can have a PNG and LPG connection from HP gas. However, the charges will be applicable at the non-subsidised rate.

3. Is it mandatory to buy additional equipment like a hot plate from HP gas?

No, it is not mandatory to buy other equipment from HP gas. You can opt for any BIS certified seller for buying other equipment.

4. What can be done if there is a sudden gas leakage at night time or on a public holiday?

In case you witness a gas leakage at night time or on a public holiday, you can contact HP Gas Emergency Service Cell. Your refill cash memos will have the phone numbers of the Emergency Service Cell of HP Gas.

5. How do I get a replacement cylinder or regulator in case it is lost or defective?

If you wish to replace a cylinder or a regulator that is damaged or lost, you must submit an undertaking to the distributor in the format as provided in below link - http://www.hindustanpetroleum.com/documents/pdf/format.pdf

End Note

HP Gas is known for its innovative offers for LPG gas customers. They serve millions of households across India and offer the best service in the industry. HP Gas has strategically located refill plants and distribution network for faster service to end-users. The online steps for registration offered by HP Gas are user friendly and easy to follow.

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