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LPG is the full form of Liquid Petroleum Gas or Liquefied Petroleum Gas. The use of LPG has revolutionized the cooking process in households. Its multiple uses for Industrial and commercial purposes have made LPG an indispensable part of day-to-day operations. LPG is supplied by many big companies in the market like Bharatgas, HP Gas, Indane Gas, Gujarat Gas, IGL, etc.

Among these names, Bharatgas, HP gas and Indane Gas are the three major players that hold the majority LPG share of the market. Each company has millions of customers that they cater to. It includes domestic customers, as well as commercial and industrial customers.

In recent years, the booking of LPG has been revolutionized with the advent of technology. Customers do not have to always personally visit the nearest local distributor to book a new connection or a refill as and when they require. There are many online options available to the customers wherein they can easily carry out these transactions at their convenience from the comfort of their homes or from anywhere and anytime. In this guide, you can find all the details related to online gas booking.

Documents Required for Online Gas Booking

Documents that are required to be submitted for booking a gas via the online mode are the same as that of booking it in the traditional manner i.e., by visiting the distributor’s office. The list of documents needed is mentioned below.

Proof of Identity of the applicant

  • Voter Card
  • Aadhaar Card
  • Passport 
  • PAN Card
  • ID card issued by Central / State
  • Driving License

Proof of address of the applicant

  • Aadhaar Card
  • Voter ID 
  • Passport 
  • Driving License
  • Ration Card 
  • Lease Agreement
  • Latest Utility Bills like Telephone Bill / Electricity Bill / Water bill
  • Self-declaration attested by a Gazetted officer
  • Flat Allotment /Possession letter
  • House Registration document
  • LIC Policy
  • Bank / Credit Card Statement

Latest Passport Size Photograph of the applicant.

The above list is not a comprehensive list. The customer may have to submit some additional documents that may be required by the gas supplier or the distributor depending upon certain specific cases like applying for a subsidy, direct benefit transfer, customer being related to a specific or classified area, etc. as the case may be.

The above documents have to be scanned and attached along with the online application for a new connection. The scanned images usually are required to be in the JPG or PDF format. The customer can contact the distributor or the gas supplier directly via customer care or by visiting their nearest office to get additional details if required.

Procedure of Online Gas Booking

There are many options available to the consumer for booking a gas cylinder online. These options are discussed in depth in this section.

Booking through the website of the Gas supplier

The website of the gas supplier has the required link to apply for a new connection which will take the customer to the page for the same. Here, the customer will first have to register (in case of a new customer) to proceed further.

The registration process will require the customer to provide the basic details like the name, address, mobile number, type of connection (domestic/commercial/industrial), etc. after providing these details the customer will have to submit the OTP received on the mobile number to complete the registration process.

After this, the customer will receive the user id and password that can be used to log in to the website of the gas supplier and book a new connection or a refill as the case may be.

Booking through the IVRS facility of the gas supplier

All the leading gas suppliers have IVRS facility (Interactive Voice Response System) that can be used by the customers to book a refill for their LPG cylinders. The IVRS facility is usually available in three languages namely the local language, Hindi and English for the benefit of the consumers. Customers can proceed by selecting the desired language as per the guidance provided by the IVRS facility. The IVRS numbers of the gas suppliers can be sought from the website of such gas suppliers.

Booking through the SMS facility of the gas supplier

Another important way to book a new connection or a refill is through the SMS facility of the gas supplier. Most gas suppliers offer this facility to the new as well as existing customers. The customer will have to first register their mobile number that corresponds to their consumer number with the gas supplier.

The SMS for the same has to be sent in the format as required by the gas supplier. Each supplier has a specific format that is recognized for the registration process. Any SMS sent in any other format will be ignored and the registration will not happen. For example, the registration format for Bharatgas is as follows.

Send REG Space DistributorSAPCode space ConsumerNumber

The above SMS has to be sent to 57333 that is available all over India. Vodafone, Idea, Airtel, MTNL and TATA users can send the SMS to 52725.

After registration for this service, the customers can book a refill by sending an SMS in the specific format as required by the gas supplier. For example, the format for requesting a refill for Bharatgas is given below.

SMS LPG to 7718012345 or 7715012345

Customers will get a confirmation SMS for the acceptance of the request and also a subsequent SMS at the time of an execution of the delivery successfully.

Booking through the mobile application of the gas supplier

Nowadays, the majority of gas suppliers offer a mobile application that the customer can use to not only book a new connection or a refill but also for various other purposes like tracking their cylinders, booking a second connection, rating the distributor, locating the nearest distributor, providing their feedback, etc. The name of the mobile application is available at the suppliers website.

The customers can use this name to search the application from the Google Playstore or the Apple Store and download the same. In order to avail the various facilities offered by the application, the customers will first have to register their consumer number and the corresponding mobile number associated with the same with the respective mobile application. After that the customers can perform the various tasks available with the application at their convenience.

The payment options available for such new connections or refill via the online modes are mentioned below.

  • Payment through net banking
  • Payment through e-wallets
  • Payment through UPI ids
  • Payment through credit or debit cards

Benefits of Online Gas Booking

The various benefits of booking the gas online are mentioned below.

  • Easier, convenient, faster and safer way to book a gas connection or refill.
  • Easier and safer payment options as the customer get the benefit of making an online payment through the above mentioned modes or also have the option to make a cash payment at the time of delivery.
  • Removing the need and trouble of visiting the distributor’s office for every transaction.
  • Ease of tracking the cylinder every step of the way right from booking to the delivery of the same.
  • SMS confirmation facility at time of booking and delivery of the cylinder.
  • Availability of the preferred time of delivery offered by the gas suppliers.

FAQs on Online Gas Booking

1. What is the LPG emergency Helpline number?

The LPG Emergency Helpline number available 24x7 throughout India is 1906.

2. What are the IVRS numbers for HP Gas?

the IVRS number for HP Gas available 24x7 that can be used for booking a refill are mentioned below,

States / UT / AreasPhone Number

Andhra Pradesh

96660 23456


90850 23456


94707 23456

Delhi & NCR

99909 23456


98244 23456


98129 23456

Himachal Pradesh

98820 23456


90860 23456


89875 23456


99610 23456


99640 23456

Maharashtra & Goa

88888 23456

Madhya Pradesh & Chhattisgarh

96690 23456


90909 23456


98556 23456


78910 23456

Tamil Nadu

90922 23456


90922 23456

Uttar Pradesh

98896 23456

Uttar Pradesh (W)

81919 23456

West Bengal

90888 23456

3. Can a person request a transfer of connection via online modes?

Yes. Most gas suppliers provide the option to request a transfer of the existing connection via the mobile application or through their websites.

4. Can the customer make online payment for the refill booked?

Yes. Customers can easily make the online payment for the refill booked via online modes by making payment through the net banking or credit or debit cards, or UPI payment or through the partner wallets.

5. What is the toll free number for Adani Gas?

The toll free number for Adani Gas is 1800 2335 5555 / 079 2762 3264

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