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Customers are the most important part of any business. Businesses have to keep their customers satisfied if they have to be successful in their work. That is why every business has a dedicated customer support team.
Bharatgas has set up a well-knowledgeable and well-informed customer support team to assist their customers with a plethora of issues and questions. Customers can contact them via various channels whenever they need assistance.
About Bharatgas Customer Care
Bharatgas Customer Care Toll-free Number – 1800 22 4344
All India Numbers:
1906 (Emergency Gas Leakage Complaints)
7718012345 (IVRS 24*7)
7715012345 (IVRS 24*7)
Bharatgas emphasizes that consumers and their satisfaction is integral to the company’s activities. Consumer emphasis is one of the core principles of the brand. The company works with a mission to create and offer a range of goods and services that make life simpler for their customers. For the same goal, they have launched BPCL Customer Care SmartLine (1800 22 4344), a single window network for registering your questions, ideas, reviews and comments on any of Bharatgas products or services.
SmartLine is the all-India customer touch point across four marketing SBUs, i.e. Retail (Petrol Pump), LPG, Lubes, I&C, Aviation. SmartLine also operates as a 24x7 Emergency Helpline (Gas Leakage) to provide immediate assistance. The toll-free number serves as a direct link between customers and field staff through whom customers can communicate with BPCL at any time. The system is configured in such a way that an SMS / Email confirmation is triggered at the time of registration and successful completion of the customer interaction.
The BPCL SmartLine, 1800-22-4344, will work to establish a new level for customer satisfaction as intended. It will include a real-time measurement of the company’s quality levels across cities and across all of customer touch points. Bharat Petroleum will ensure that the company’s employees and processes will live up to the BPCL SmartLine "Ek Call Sab Solve" tag line.
It is one of the most important and urgent grievances that needs immediate attention. Consumers should call Bharatgas for immediate assistance if they detect a gas leak. Such concerns ought to be answered promptly in order to prevent any disasters. Here is the process for reporting a gas leak with Bharatgas;
Precautions to follow if you doubt a gas leak:
Aside from gas leakage, customers can experience a range of other problems and would like to submit a report to the organization regarding them. They are always welcome to provide valuable feedback to enhance every quality or service offered by the organization. Here are a few ways to stay in touch with Bharatgas Customer Service.
Via your Distributor
Via the Regional Head Office of Bharatgas
If you feel that your grievance has not been handled diligently by the distributor, you can contact the regional head office of Bharatgas.
Regional LPG Manager - Northern Region
Bharat Petroleum Corporation Ltd.
Plot No. A-5 And A-6, Sector -1,
Udyog Marg, Noida -201301
Telephone Nos. with STD code : 0120-2474768, 2474701, 2474703
Regional LPG Manager - Southern Region
1, Ranganathan Garden, Off 11th Main Road,
Post Box No.1212 & 1213,
Anna Nagar, Chennai - 600040
Telephone Nos. with STD code : 044-26216689
Regional LPG Manager - Eastern Region
Bharat Bhavan, Plot No- 31,
Prince Gulam Md. Shah Road,
Golf Green Kolkata - 700095
Telephone Nos. with STD code : 033-24293050/51
Regional LPG Manager - Western Region
Bharat Petroleum Corporation Limited,
BPCL Office Complex
Plot No 6, Sector 2
Behind CIDCO Garden
Kharghar - 410210
Navi Mumbai, Maharashtra
Tel No - 022-27764500 Extn: 4500
Fax - 022-27764771
Registering your Complaints / Feedback Online
Consumers also have the option to register their complaints / feedback online. They can log on to the ebharatgas portal to register their grievances.
1. What are the types of communications I can register on the LPG interaction registration form online?
You can submit the following types of communications - Complaint, Query, Suggestion, Reminder, Appreciation. The concerned authorities will go through your registered interaction and provide appropriate resolution or response.
2. Is there a dedicated number for gas leak complaints?
Yes, customers can call 1906, which is the dedicated line for gas leak complaints.
3. Can my distributor accept complaints and feedback?
Yes, your distributor shall serve as your first point of contact and is authorized to act on your complaints and feedback.
4. What are the other ways to contact Bharatgas customer support?
You can use the Bharatgas Smartline number at 1800 22 4344.
Having a strong customer support department is important for any organisation. Bharatgas introduced online operations way before in the 2000s to provide advanced customer support to all its consumers. It has been a pioneer in setting up customer friendly processes and services.
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