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Introduction

Indane Gas is one of the leading LPG suppliers in India. The brand is owned by Indian Oil Corporation, and is a public sector company. Established in 1964, it is now the world’s second-biggest marketer of LPG. It aims at delivering modern clean cooking fuel to all Indian households. Today, Indane serves nearly 90 million families and boasts of a strong network of over 9100 distributors.

The company is known for its high-class customer service and has multiple channels through which customers can register their complaints. Complaints could be relating to distributors, quality of service, leakage, etc.

How to register an Indane Gas complaint?

Indane Gas has a national toll-free number for customers to register their complaints. 1800 2333 555is the number through which customers can register their queries or complaints. This number can be accessed from anywhere in the country. Calls are addressed by a trained team of representatives who ensure maximum customer satisfaction. Customers can log their complaints between 8 AM and 8 PM on this toll-free number.

Online Complaint Management System

Customers who cannot reach the company’s representatives via the toll-free number can register a complaint online. Indane Gas has set up an exclusive portal that can be used for complaint registration or feedback purposes. Customers can register a complaint by giving basic information such as consumer number, state, city, distributor details, and LPG ID.

The Indane Gas website has been designed to provide customers with utmost convenience. The site allows instant registration of complaints. Customers need to visit the official website of Indane Gas and create an account using details such as customer ID, name, etc or login using a pre-existing registered account, to file the complaint.

The next step is to visit the ‘Register a complaint’ section. Customers can follow the online guide to select the nature of complaint about further registration. The company ensures to address your complaint at the earliest by either providing instructions on next steps or resolves the query by sending across representatives to your registered address.

Details to be provided for online complaint registration:

  • State Name
  • District Name
  • Distributor Name
  • Registered consumer number or LPG ID
  • Type or Category of feedback
  • Mark it as a PAHAL (DBTL) complaint or general
  • Click on submit
  • A page will come up where you can write your issue or feedback to Indane
  • For non-Indane customers, here are the steps to be followed:
    • Select the type of feedback, whether it is a complaint, suggestion or query
    • Check the PAHAL (DBTL) box if it is a PAHAL related complaint
    • Click on submit
    • Provide your name, registered address, email id, registered mobile number, state, district, and distributor details
    • An appropriate subject must be written and the description should be a maximum of 500 words
    • Click submit to register

Alternatively, one can log on to the Indian Oil site to register their complaint. A short form has to be filled in to log a complaint. There is no need to log in to your account in this case. Enter details such as State, District, Distributor, LPG ID or consumer number. Select either of these options “COMPLAINT”, “SUGGESTION”, or “COMPLIMENT”.

Emergency Customer Service Cells

Indane Gas has a toll-free number which operates for a limited period every day. Customers who wish to report emergencies and need urgent grievance redressal post daily working hours can rely on the Customer Service Cells operated by Indane Gas. These units are available across the country and allow customers to reach out to the right set of representatives in times of emergencies.

Customer Service Cells offer demographic coverage to customers. Customers can check the location of these cells for their district by clicking Customer Service Cells and selecting the respective state and district. The contact numbers of each cell are displayed for the specific city/town as selected.

LPG Gas Leak Complaints

In the case of gas leakage, the first step is to turn off the gas from the main knob. In case this is not possible and the leakage continues, one must open all ventilation outlets such as windows and doors to ensure that the affected area has sufficient ventilation. A fire extinguisher along with a bucket of water can be helpful in such cases. It is best to evacuate the household to ensure maximum safety.

In situations like these, one can call the Indane Gas special emergency line at 1906. This is a special ESC number which addresses customer complaints immediately by taking all necessary details. A team is then sent from the local distributor’s office to the reported address and issue is resolved at the earliest.

Tracking of Complaint Status

In case your complaint takes a longer time to be addressed, the same can be traced online and you can check its status at any point.

  • To check the complaint status of an Indane Gas complaint, you must log on to the Indane Gas website.
  • Provide your SRN number which is given at the time of registration of the complaint.
  • A screen will then pop up which shows the status of the complaint, a confirmation of registration or if it has been assigned to a representative and is in the process of being resolved.
  • In case the complaint has not yet been registered or assigned, you may call the toll-free customer service number 1800-2333-555 and provide the SRN number.
  • The issue will be escalated as needed and an Indane Gas executive will reach out for further resolution.

FAQs on Indane Gas Complaint

1. What are the things to ensure while getting a refill of Indane Gas?

For a refill of Indane Gas, here are the key points to check:

  • Cylinder seal.
  • Safety cap being intact.
  • Any kind of leakage in the valve.

2. Whom do I contact in case I need assistance with LPG connection of Indane Gas?

You may contact the distributor of Indane Gas if you need assistance. You can also get in touch with customer care of Indane Gas, details of which are provided above.

3. Can I purchase LPG from Indane Gas in bulk?

Yes, you can purchase LPG gas in bulk from Indane Gas. For this, you must visit the nearest Indane distributor and request for the same.

4. How can I replace a damaged Indane Gas cylinder?

You can register a complaint about the replacement. Note that any LPG cylinder which is damaged is marked for a hot repair. In case it has been damaged after being hot repaired, the company will scrap the same.

5. Can I reach Indane Gas for urgent queries?

Yes. You can use the online portal or toll-free number as well as the emergency number (1906) for registering your queries regarding Indane Gas.

End Note

Indane Gas is known for its extensive complaint resolution mechanism, which is available online as well as offline. Consumers can easily reach out to register their complaints, concerns, grievances, etc. These are dealt with maximum efficiency by keeping in mind customer satisfaction. Whether it is related to gas leakage or distributor’s behaviour, customers can log their complaints at any time with Indane Gas.

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