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HP Gas is one of the leading suppliers of LPG gas for domestic and commercial purposes. The company is a brand of Hindustan Petroleum Corporation Limited (HPCL) and has been running LPG operations in India, since 1955. HP Gas is one of the top three LPG suppliers in the country. It enjoys a loyal customer base of more than 85 million customers, who are serviced through a huge network of over 6000 pan-India distributors. HP Gas also has 50 LPG Bottling Plants distributed throughout India.
About HP Gas
Customers can get a new connection of HP Gas easily through the nearest local distributor by submitting an application form and a list of required documents. Customers can locate the nearest distributor of HP Gas Agency with a simple search for the same on the official website of HP Gas (myhpgas[dot]in).
The other mode of application is through online application. Besides booking a new connection online, customers can also request for a refill cylinder online using any one of the following methods. Customers can use any of the following methods to make an online application for a new connection or for a refill.
The available options for making an online payment are mentioned below,
The documents required for a new connection of HP Gas are basic KYC documents. Customers will have to provide the following documents that will be needed to authenticate or validate the identity and address of the applicant.
The applicant can provide any of the following documents as address proof for the purpose of a new connection.
The applicant can submit any of the following documents as identity proof for a new connection.
Certain States and Union territories specifically require the ration card to be submitted by the applicants for a new connection to be issued.
Applicants can easily request a new connection by applying for the same directly to the distributor or making an online application. As per the guidelines of LPG usage for domestic use, consumers are allowed only one LPG connection per household. Multiple connections have to be submitted by the customer at the earliest. The customers will get the following against a single LPG connection.
The cost for getting a new connection is mentioned below.
Besides the above fixed cost, the customers will also be charged for any Suraksha LPG Hose or hotplate or stove in case such purchase is made by them. The customer will also be charged for the installation and inspection of the LPG connection. The Stamp Duty charges wherever applicable will be on the basis of actual charges to be paid.
HP gas facilitates the customers to get easy transfer of their existing HP gas connection if the customer has to relocate to another place. This transfer facility is available even if the customer is relocating within the same city or outside.
The process for transfer of connection is detailed below.
Transfer within the city or adjoining city
Transfer for all other cases
1. What are the IVRS numbers for HP Gas refill request?
The IVRS number for HP Gas refill requests are mentioned below.
Delhi & NCR
Maharashtra & Goa
Madhya Pradesh & Chhattisgarh
Uttar Pradesh (W)
2. What is the equipment that the customer will receive at the time of registering a new connection?
The customer will receive two cylinders and a regulator as part of the equipment against the deposit at the time of registering a new connection.
3. What is the helpline number for HP Gas where the customer can lodge a complaint against the distributor?
The customer can lodge a complaint against the distributor at the HP Gas helpline number 1800 2333 555.
4. What is the procedure to be followed in case of loss of subscription voucher?
In the event of loss of the subscription voucher, the customer will have to submit an affidavit for the same on the applicable non-judicial stamp paper in the prescribed format. Alternatively the same can also be available with the distributor or by calling the concerned customer service cell.
5. When can a person change the name on the LPG Connection?
A person or customer can change the name on the LPG connection in any of the following events,
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