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Introduction

HP Gas is one of the leading suppliers of LPG gas for domestic and commercial purposes. The company is a brand of Hindustan Petroleum Corporation Limited (HPCL) and has been running LPG operations in India, since 1955. HP Gas is one of the top three LPG suppliers in the country. It enjoys a loyal customer base of more than 85 million customers, who are serviced through a huge network of over 6000 pan-India distributors. HP Gas also has 50 LPG Bottling Plants distributed throughout India.

What are the ways to get a new HP Gas connection?

Customers can get a new connection of HP Gas easily through the nearest local distributor by submitting an application form and a list of required documents. Customers can locate the nearest distributor of HP Gas Agency with a simple search for the same on the official website of HP Gas (myhpgas[dot]in).

The other mode of application is through online application. Besides booking a new connection online, customers can also request for a refill cylinder online using any one of the following methods.  Customers can use any of the following methods to make an online application for a new connection or for a refill.

  • Applying through the website (myhpgas[dot]in)
  • Applying through the mobile app ‘HP Gas’ 
  • Applying via SMS 
  • Applying via IVRS facility

The available options for making an online payment are mentioned below,

Documents for Acquiring a New HP Gas Connection

The documents required for a new connection of HP Gas are basic KYC documents. Customers will have to provide the following documents that will be needed to authenticate or validate the identity and address of the applicant.

Address Proof

The applicant can provide any of the following documents as address proof for the purpose of a new connection.

  • Aadhaar Card
  • Passport
  • Ration Card
  • Voter’s Identity Card
  • Employer's Certificate
  • Latest Electricity Bill (within Last Three Months)
  • Latest Landline Telephone Bill (Within Last Three Months)
  • Flat allotment / possession letter from Builder
  • House registration papers /Property Tax Document
  • LIC policy
  • Registered Leave and License Document
  • Bank Passbook

Identity Proof 

The applicant can submit any of the following documents as identity proof for a new connection.

  • Aadhaar Card
  • Driving License
  • PAN Card
  • Passport
  • Voter’s Identity Card
  • Central/State Government Issued ID cards
  • Bank Passbook with Photograph

Certain States and Union territories specifically require the ration card to be submitted by the applicants for a new connection to be issued.

Cost of a New HP Gas Connection

Applicants can easily request a new connection by applying for the same directly to the distributor or making an online application. As per the guidelines of LPG usage for domestic use, consumers are allowed only one LPG connection per household. Multiple connections have to be submitted by the customer at the earliest. The customers will get the following against a single LPG connection.

  • Two Double Bottle Cylinder (DBC)
  • One Regulator

The cost for getting a new connection is mentioned below.

  • Deposit for Two Cylinders (Rs. 1,450 each) – Rs. 2,900
  • Deposit for Each Cylinder for North eastern States is Rs. 1,150 each. 
  • Price for Regulator – (Refundable deposit for One Regulator) – Rs. 150
  • The cost will also include the cost for two refills (the current applicable price for the cylinder depending on the location of the customer is to be considered)

Besides the above fixed cost, the customers will also be charged for any Suraksha LPG Hose or hotplate or stove in case such purchase is made by them. The customer will also be charged for the installation and inspection of the LPG connection. The Stamp Duty charges wherever applicable will be on the basis of actual charges to be paid.

Process for Transfer of HP Gas Connection

HP gas facilitates the customers to get easy transfer of their existing HP gas connection if the customer has to relocate to another place. This transfer facility is available even if the customer is relocating within the same city or outside.

The process for transfer of connection is detailed below.

Transfer within the city or adjoining city

  • The customer will have to surrender the original Subscription Voucher (SV) along with the transfer request.
  • The customer will be issued an e-Customer Transfer Advice (e-CTA) which is an authorization code.
  • This e-CTA will be valid for a period of 3 months.
  • The customer will have to present the e-CTA to the new distributor. The new distributor will enroll the customer, endorse the SV and return it to the customer.
  • This document has to be kept safe by the customer for future reference.
  • Since the transfer is within the same city, the customer can retain the cylinder and regulator instead of returning them.

Transfer for all other cases

  • The customer will have to surrender the existing equipment (cylinder and regulator) to the distributor of the previous location
  • The distributor will issue a Termination Voucher and refund the deposit amount originally paid by the customer.
  • The customer can retain the DGCC (Domestic Gas Consumer Card) and use the same with the new distributor.
  • The Termination Voucher (TV) is valid for a period of one year.
  • The new connection can be availed after making the payment for the same along with the deposit.

FAQs on HP Gas

1. What are the IVRS numbers for HP Gas refill request?

The IVRS number for HP Gas refill requests are mentioned below.

States / UT / AreasPhone Number

Andhra Pradesh

96660 23456

Assam

90850 23456

Bihar

94707 23456

Delhi & NCR

99909 23456

Gujarat

98244 23456

Haryana

98129 23456

Himachal Pradesh

98820 23456

J&K/Ladakh

90860 23456

Jharkhand

89875 23456

Kerala

99610 23456

Karnataka

99640 23456

Maharashtra & Goa

88888 23456

Madhya Pradesh & Chhattisgarh

96690 23456

Odisha

90909 23456

Punjab

98556 23456

Rajasthan

78910 23456

Tamil Nadu

90922 23456

Puducherry

90922 23456

Uttar Pradesh

98896 23456

Uttar Pradesh (W)

81919 23456

West Bengal

90888 23456

2. What is the equipment that the customer will receive at the time of registering a new connection?

The customer will receive two cylinders and a regulator as part of the equipment against the deposit at the time of registering a new connection.

3. What is the helpline number for HP Gas where the customer can lodge a complaint against the distributor?

The customer can lodge a complaint against the distributor at the HP Gas helpline number 1800 2333 555.

4. What is the procedure to be followed in case of loss of subscription voucher?

In the event of loss of the subscription voucher, the customer will have to submit an affidavit for the same on the applicable non-judicial stamp paper in the prescribed format. Alternatively the same can also be available with the distributor or by calling the concerned customer service cell.

5. When can a person change the name on the LPG Connection?

A person or customer can change the name on the LPG connection in any of the following events,

  • Death of the original SV holder
  • Change of name due to marriage
  • Change in name during the lifetime of the customer
  • Person holding the cylinder, regulator and SV of the authorized customer
  • Person holding the cylinder, regulator and SV without any connecting document like SV or DGCC

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