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Introduction

Since its introduction in the 1960s, LPG has grown to become the most consumed domestic fuel in India. The LPG market in India is highly regularized and is predominantly distributed by 3 state owned companies viz. Indane, Bharatgas and HP Gas.

The government offers 12 subsidized cylinders to every household per year. These 3 gas companies have had a monopoly in the LPG sector. Of late, private players have slowly started occupying this market with their innovative products and services.

From age immemorial, consumers were made to stick with a single distributor. Except when they moved to a different house or another city, they were serviced by the same distributor for life. Consumers didn’t have much choice with the service part of LPG connection. There was no option to transfer their connection to another agency or gas company.

All this changed in 2013, when the Gas Companies joined hands together and propelled the LPG Portability in 24 districts across 13 States in October 2013.

What is LPG Portability?

Portability is an opportunity for a disgruntled consumer to shift to a dealer of their choosing, within a cluster of Indian Oil, HPC and BPC distributors. Customer's decision to move helps in holding distributors accountable for customer satisfaction and thereby enhancing customer experience.

The consumer has to send their application via the website, which is sent directly into a conversion phase often without the parent distributor's permission. The consumer may consequently complete the paperwork within the stipulated period at the new distributorship. This method removes the need to contact the dealer directly with a request for a transfer.

Intra Company Portability (i.e. transfer from one distributor to another of the same Gas Company)

If you're just trying to change your current distributor and not the gas company, you can do that. You can find a list of distributors on the official website of your gas company that shows the location and rating of the distributor (1 star to 5 stars) based on delivery, refill and customer service. Once the list has been thoroughly checked, you can choose the distributor of your choice.

You can register online for the LPG services after selecting the right distributor. After registration, you will get an automated message confirming your registration and detailing the further steps to be taken in the process.

All you need to do is take a screenshot or print out of your email and visit the new distributor to complete the registration process. After that, this new dealer should fulfil your LPG cylinder orders, and your relationship with the old dealer should come to an end. The equipment, i.e. the cylinder and the pressure regulator, should be transferred or surrendered to the old distributor in order to obtain new equipment from the new distributor.

Inter Company Portability (i.e. transfer of LPG connection from one Gas Company to another)

If you are not happy with your Gas company, you can transfer to one of the other two gas companies. You can do this online too. Before transferring your connection, you need to first surrender your cylinder, regulator or any other equipment with your gas company as it may not be compatible with the equipment of the new gas company.

One can follow the below steps to transfer their LPG connection to another Gas company;

  • Visit the site, “mylpg.in”. Consumers will have to register themselves on the site if not registered already.
  • Once you are logged in, choose the distributor of your choice from the cluster. 
  • See the distributors participating in the cluster and their star ranking in terms of distribution results (5 Star-Excellent, 4 Star-Good, 3 Star-Average, 2 Star-Below Average and 1 Star-Poor)
  • The consumer will then receive an email confirming the registration and informing the details of the procedure.
  • Since the equipment may not be compatible across companies, consumers will need to visit the existing distributor and surrender the cylinder and pressure regulator, collect the refund / transfer documents and then approach the chosen distributor for reconnection by paying the same deposit as the previous one.
  • No transfer fee or extra security deposit will be charged for the shift of your LPG connection under the portability scheme.
  • Proactive online tracking of the portability request with escalation matrix and its closing is in place to guarantee that the user does not have any trouble switching to the Gas company of his choosing.

You can contact the customer support helpdesk of the respective gas companies or your distributor for additional information about LPG connection portability.

Indane Gas Toll Free number is - 1800-2333-555

Bharat Gas SmartLine Toll-free Number – 1800 22 4344

HP Anytime Contact Numbers

States / UT / AreasPhone Number

Andhra Pradesh

96660 23456

Assam

90850 23456

Bihar

94707 23456

Delhi & NCR

99909 23456

Gujarat 

98244 23456

Haryana 

98129 23456

Himachal Pradesh

98820 23456

J&K/Ladakh

90860 23456

Jharkhand

89875 23456

Kerala 

99610 23456

Karnataka

99640 23456

Maharashtra & Goa

88888 23456

Madhya Pradesh & Chhattisgarh

96690 23456

Odisha

90909 23456

Punjab

98556 23456

Rajasthan

78910 23456

Tamil Nadu

90922 23456

Puducherry

90922 23456

Uttar Pradesh

98896 23456

Uttar Pradesh (W)

81919 23456

West Bengal

90888 23456

FAQs on Transferring Gas Connection from One Company to Another

1. What are the reasons one would move to a different distributor or gas company?

You can transfer your present LPG connection to a different distributor or gas company if you are not satisfied with any of the products of services offered by your present service provider.

2. Are there any charges for LPG gas portability?

There are no additional charges to transfer your gas connection from one gas company to another.

3. Can I use the same cylinder and regulator for the LPG connection from the new gas company?

No, your present cylinder and regulator may not be compatible with the new gas company’s equipment. Therefore, you have to surrender them with your present distributor who will refund your subscription amount and issue a termination voucher for your connection.

4. How does portability help consumers?

Consumers having the option to port to another gas company keeps the distributors and gas companies on their toes to provide the best customer service.

End Note

It is always good to have options. When your service provider knows that you can always opt to choose a different company, he is motivated to give you the best service. LPG portability allows consumers to choose a distributor or gas company the same way.

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