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Introduction

The introduction of LPG in India many decades ago revolutionized the mode of cooking in households. Besides domestic use, LPG is also widely used for industrial and commercial purposes due to its various benefits. There are many suppliers of LPG in India. However, three of these suppliers have the largest market share in the country. Indane Gas is one such prominent LPG supplier in India. The LPG supplied by Indane Gas comes in various sizes depending upon the purpose and the location of the customer.

The various sizes of LPG cylinders offered by Indane Gas are,

  • 5 kg size cylinder for rural, hilly and inaccessible areas,
  • 14.2 kg size for domestic use (regular household cylinders belong in this category)
  • 19 kg and 47.5 kg size for commercial and industrial use

Indane gas offers easy booking and tracking options to customers to make sure that they are not faced with any unnecessary hassles. In this guide, you can find out how to check the booking status of an Indane Gas refill cylinder.

Procedure to Check the Booking Status

Customers can check the status of their booking easily by either contacting the distributor for the same or by checking the status of the booking using any of the online options available to the customer.

Contacting the distributor to check the booking status (Offline Mode)

Customers can contact the distributor for various purposes like:

  • Booking a new connection
  • Booking a refill
  • Making payment for the refill or new connection
  • Seeking transfer of connection
  • Getting the SV or the DGCC, etc. 

Customers can locate the nearest distributor by making the search for the same on the website of Indane Gas. Customers will have to input their location (state and district) and they can easily retrieve the details of the distributor like name, address, distributor number, telephone number, etc.

Customers can then visit the distributor and apply for a new connection there. The documents to be submitted by the applicant for new connections are basic KYC documents like proof of address and proof of identity.

After booking a new connection, customers can easily book a refill or make any other request like a second connection, request service or inspection of the cylinder or hot plate. Customers will have to provide the consumer number for any service request.

The distributor can also assist in tracking the delivery of the cylinder booked by providing the reference number for the booking along with the consumer number of the customer.

Using online modes to check the booking status 

There are multiple online modes of checking the Indane Gas booking status online. Customers can either log in to the website and check the same through the reference number or contact Indane Gas through its IVRs system. The other available options are either through the mobile application of Indane Gas or through the customer care facility of Indane Gas. All these options are explained in detail in this section.

Checking the booking status through Indane Gas Website

The most common online method to check the status of the booking is through the website of the LPG supplier. Customers can login to the website of Indane Gas to check the status of their booking or to get the history of their bookings as well. Customers will have to first register to the website for logging in successfully.

To complete the registration process, customers have to click on “new registration or new user” tab and then provide basic details like name, address, type of connection, mobile number, etc. The OTP sent on the mobile number provided has to be submitted to complete the registration process along with the captcha code displayed on the screen. The next step is to click on the tab ‘view order history’ which will redirect to a next page displaying the current status of the booking made.

Checking the booking status through IVRS

The IVRS facility of Indane Gas is available 24x7 throughout the country. Customers can easily check the status of the booking through the IVRS facility. The IVRS facility is available in three languages and the customers can choose either the local language/Hindi/ English to proceed further and can also set it as the preferred language for future use. The next step is to provide the consumer number and the reference number for tracking the booking or checking the status of the booking. Customers can get the exact status of the booking in this manner with the help of the guidance of the IVRS.

Checking the booking status through customer care

The customer care facility of Indane Gas can also assist the customer in getting the status of the booking. Customers will have to provide the consumer number, distributor number and the booking reference number for such assistance. The expert professionals can assist the customers with any other request as well address any other query or issue that they may have.

Checking the booking status through Mobile Application

The mobile application of Indane Gas is known as ‘IndianOil One’. This application is available at both the Google Playstore and the Apple Store for the customers to download from. After downloading the application, the registration of the customer with the same is essential to proceed.

Registration can be done by providing the consumer number, mobile number, name of the customer, location etc. Post registration, the customer can book a new connection, book a new refill, track the booking via reference number, request a transfer of the connection, rate the distributor, locate the distributor, lodge a complaint against the distributor, request for service or cleaning of the hot plate and inspection, etc.

Documents Needed for Booking a New Connection

The documents required by Indane Gas at the time of booking a new connection are the basic KYC documents. Customers need to provide the following documents whether the application of the connection is through the distributor directly or through any of the online modes.

  • Proof of Identity of the applicant (Aadhaar Card/ Driving License/ Voter’s ID/ Passport)
  • Proof of Address of the applicant (Passport/ Lease/ Rent Agreement/ House Registration Document/ Flat possession letter/ Recent utility bills)
  • Bank Statement/ Credit card Statement
  • LIC Policy

Submitting the ration card is a mandatory requirement for booking a new connection in a few states. The customer can contact the customer care of Indane gas or the distributor for additional information on the same. After providing the above documents and verification of the same, the customer will be granted the new connection.

FAQs on Indane Gas Booking Status

1. What are the additional services provided by Indane Gas?

Indane Gas provides hot plates and Suraksha LPG Hose as part of the additional components. The other additional or value added services offered by Indane a Gas are fire resistant aprons, fire extinguishers, domestic cylinder trolleys, etc.

2. Can a person book a second connection?

No. Indane Gas does not allow a person to hold multiple connections. The person can however, book a second cylinder under an existing connection.

3. What is the security deposit to be paid for a 5 kg cylinder of Indane Gas?

The security deposit to be paid for a 5 KG cylinder of Indane Gas is Rs. 350 across the country (no difference for North Eastern States/UTs).

4. What is the usual time duration to get the equipment and the hot plate checked by the Indane Gas authorized mechanic?

Customers have to usually get the equipment and the hotplates checked every two years by an authorized Indane Gas mechanic.

5. What is the registration validity of the customer?

The registration of the customer is a one time process and the validity of the registration is for the lifetime of the consumer or until he surrenders or transfers the connection.

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