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Indane Gas is one of the leading Liquid Petroleum Gas (LPG) suppliers in India. Launched in 1970, it has since then grown exponentially to become one of the most preferred choices for consumers, when it comes to getting an LPG gas connection. Indane Gas has been providing clean and efficient fuel in the form of Liquid Petroleum Gas to millions of consumers in India.

Indane Gas has a huge network of distributors across the country that caters to its huge demand and ensures a smooth distribution process without any hassles to the end consumer. Indane Gas cylinders are available in compact 5 kg sizes for rural, hilly and inaccessible areas, 14.2 kg size for domestic use and in 19 kg and 47.5 kg size for commercial and industrial use.

Getting a new Indane Gas connection is very easy. With the advent of technology it is further simplified to get a new Indane Gas connection via online modes like the website, through an SMS, through the IVRS or by adopting the traditional method of contacting the authorized distributor and booking a connection directly through such distributor.

In this page, you can find out everything you need to know about applying for a new Indane LPG gas connection.

What are the documents needed for Indane Gas New Connection?

The documents required to be submitted for a new Indane Gas connection are simple. All you have to do is provide some basic KYC documents. For online applications also, these documents have to be uploaded(attached) along with the application to complete the process. The list of documents needed for a new a Indane Gas connection are mentioned below

  • Identity Proof (Aadhaar Card, Driving License, Voter’s ID, Passport)
  • Address Proof (Passport, Lease/ Rent Agreement, House Registration Document, Flat possession letter, Recent utility bills)
  • LIC Policy
  • Bank Statement/ Credit card Statement

How to apply for a New Indane Gas connection?

To book a new connection, you can either apply online or offline. Given below are the details relating to each such mode for Indane Gas new connection


  • The offline mode of booking a new Indane Gas connection refers to the booking of a new connection through the nearest Indane Gas Distributor of the consumer. For this the consumer will have to first locate the nearest Indane Gas distributor.
  • This can be done by simply going to the Indane Gas website and conducting a search on its portal. The consumers can also contact the customer care service of Indane Gas for assistance in locating their nearest Indane Gas Distributor.
  • After locating the nearest Indane Gas distributor the consumer will have to submit the required documents along with a completed application form and recent passport size photographs to complete the application process.
  • The distributor will then confirm the application by providing an acknowledgment either in person or via a message or email.
  • The consumer can then collect their Indane LPG cylinder from the distributor.


Consumers can also book a new connection of Indane Gas via many online modes. These modes includes options like,

  • Online booking through ‘Sahaj’
  • Booking through Mobile application
  • Booking through a SMS
  • Booking through the IVRS

Online booking through Sahaj

Indane Gas has started the online facility to book a new gas connection known as ‘Sahaj’ (e-SV). The gas connection is issued after the online payment for the new connection and the refills.

The consumer is issued the e-SV which is an electronic subscription voucher that has the details like the number of cylinders booked by the consumer, pressure regulators held by the consumer, etc, against the security deposit paid by him/her. This document is sent to the consumer via email to his/her registered email id upon the release of online LPG connection.

Procedure to book a connection via Sahaj

  • The consumer will first have to register for a new gas connection via the online registration portal of Indane Gas
  • Registration will require submitting of the KYC documents
  • Upon verification, the application will be sent to the respective distributor of the applicant’s area.
  • The consumer can proceed with the booking of the LPG cylinder after receiving the notification for the same via email or SMS.
  • Post that the consumer can complete the process by making payment through any of the available channels.
  • The channels available for payment are either debit cards/credit cards, net banking, UPI payment
  • The customer also has the option to make the payment to the registered distributor supplying the LPG cylinder

Procedure to apply for Refill of Indane Gas Cylinder

Once registered, the consumer can easily book a refill for the gas cylinder via online mode of ‘Sahaj’. Following are the steps in booking a refill for the Indane Gas Cylinder

  • Log into the Indane Gas website using the user id and password
  • The consumer will then have to fill in the following details
    • State
    • District
    • Distributor
    • Day
    • Time slot
  • The charges for preferred time delivery are,
Time SlotCharges per delivery in Towns with population greaterthen= 10,00,000Charges per delivery in other Towns

Before 8 AM



8AM to 11 AM



11 AM to 3 PM



3 PM to 6 PM



6 PM to 8 PM



Only Saturday/Sunday (8 AM to 6 PM)



Booking via Mobile Application 

  • Another convenient way to book a new connection and a refill of the Indane Gas cylinder is through the mobile application.
  • Consumers can download the mobile application ‘IndianOil One’ from the Google Playstore or iOS. After that they will have to first register as a new user attaching the required documents and submitting the OTP for authenticating and completing the registration process.
  • After that the consumers can also book a refill for the cylinder or book a second cylinder through the mobile application after submitting the details like the consumer number, distributor details, preferred delivery time, mobile number, email id, etc.

Booking via SMS

  • Indane Gas also facilitates the consumers to book the cylinder via a simple SMS. The consumer will have to first register for this service in the following format
  • SMS IOC STD Code + Distributor’s Telephone Number Consumer Number
  • The SMS has to be sent to the IVRS number applicable as per the City and the State.
  • For further requests of refills, the consumers can send the SMS IOC to the same number where the booking was made earlier.

Booking via IVRS

  • Customers can also use the IVRS mode of the company for booking a new connection as well as requesting further refills.
  • The IVRS made is available in three languages which also includes the regional language.
  • The customers are required to enter their consumer number and the distributor’s details like his number, telephone number, STD code, etc. to make the booking.

Benefits of e-SV Initiative

e-SV initiative of Indane Gas is a scheme or a program that facilitates the consumers with the online booking, tracking and payment of Indane Gas LPG cylinders. This eliminates the need to personally visit the distributor for every query or request or for even a simple refill of the cylinder as and when required. The benefits of this program are highlighted below.

  • The program has given a huge boost to the digital transactions to be made via the online modes of booking a new connection or booking a refill. This virtually eliminates the chances or over pricing on part of the distributors and provides the consumers with the opportunity of immediate purchases.
  • E-SV also provides the consumers with the power of choice with regards to the type of connection that they prefer and any additional purchases that they would like to make (e.g. Hot Plate, Suraksha LPG Hose, etc.) instead of that being forced to purchase by the distributor.
  • E-SV being a completely digital platform provides the consumers with the better chance to monitor each aspect of the transaction right from booking to delivery via SMS or email which will help in reducing any time lags that were earlier involved in the process.
  • The program monitors every stage electronically of the new connection that is made, which reduces the time taken to release a new LPG connection to the consumer.
  • E-SV is also integrated with the multiple LPG gas portals that enable flagging any multiple connection request under the same name or address or even avoids the situations where multiple connections are already released which requires cancellation of the connection. This in turn increases efficiency and reduces unnecessary paperwork and efforts for the distributors and consumers alike.
  • E-SV benefits the consumers with an easy online application process thereby negating the need to visit the distributor’s showroom. This provides the consumers with the much needed flexibility. The consumers also do not have to visit the distributor for the original Subscription voucher as that is also sent to the customer directly at his/her residence along with the equipment that is requested.
  • With all the information relating to a LPG Gas connection available online, the consumer is left better informed and empowered to make better and quicker decisions.

Indane Gas New Connection Tariffs

Given below is the tariff structure for any new connection of Indane Gas. All the rates mentioned are inclusive of GST.

Tariff HeadAmount (in Rs)

Security Deposit for Cylinder (14.2 kg) :- in the rest of India, except North Eastern States
& Security Deposit for Cylinder (14.2 kg):- in the seven North Eastern States


Security Deposit for Cylinder (5 kg)


Security Deposit for Cylinder (19 kg)


Security Deposit for LOT Valve


Security Deposit for Cylinder (19 kg with LOT Valve)


Security Deposit for Cylinder (47.5 kg)


Security Deposit for Cylinder (47.5 kg with LOT Valve)


Security Deposit for Pressure Regulator:- in the rest of India, except North Eastern States
& Security Deposit for Pressure Regulator:- in the seven North Eastern States


Mechanic visit charges (other than leakage)for:
Inspection of hotplates at the time of release of new connection to be done after cleaning the hotplate (in case the hotplate is not purchased from the LPG Distributor)
Or Mandatory Inspection of domestic installation to be done after cleaning the hotplate(Once in Five years and charges are same irrespective of number of burner in stoves)
Or Servicing of hotplate
Cooking Range, Cooking Hobs and Auto-ignition hotplates


Suraksha LPG hose
1.2 Mtr
1.5 Mtr


Visit & Administrative charges for release of New connection and preparation of SV at doorstep of customer (excl. statutory charges levied by State, if any) Not applicable for online connections with digital payments and connections release from Showroom


Installation/Demonstration charges for New Connections ( with SBC or DBC) / installation charges for DBC


Collection of Equipment from customer premises for preparation of Termination Voucher on request of customer


Administrative charges for issuance of Domestic Gas Customer Card (DGCC) including cost of DGCC


For the customers under Pradhan Mantri Ujjwala Yojana (PMUY):

Installation of equipment and demonstration charges for release of new LPG connection to BPL families including Inspection of hotplates of LPG equipment


Administrative charges for issuance of Domestic Gas Customer Card (DGCC)(including cost of DGCC)


Mandatory Inspection of domestic installation to be done with cleaning the hotplate. (Once in Five years and charges are same irrespective of number of burners in stoves)


FAQs on Indane Gas New Connection

1. Can a person have multiple gas connections under the same name and address?

No. A person is not allowed to hold multiple gas connections under the same name and address.

2. What are the cancellation charges in case a person has applied and paid for a new connection online but subsequently wants to cancel the same?

There are no cancellation charges levied in such cases. The consumer will have to, however, personally go to the distributor to collect the refund of the payment made online.

3. Can the applicant check the status of his/her application?

Yes. The applicant can log in to the Indane Gas postal and check the status of their application using the user id and password.

4. What is the toll free number of Indane Gas?

The toll free number for Indian Oil is 1800 2333 555 and the emergency helpline number for LPG is 1906.

5. Can the LPG connection be transferred?

Yes, the facility to transfer the LPG connection in the name of a family member is now available. The following documents are needed for the same,

  • KYC of the transferee
  • Identity Proof and Address Proof of the Transferee
  • Original SV (Subscription Voucher) in the name of the transferor (In case the SV is missing, an affidavit will be required to be submitted)
  • Declaration from the Transferee
  • Upon verification of all the documents, the distributor will issue a new SV in the name of the transferee. There will be no change in the security deposit as is in the original SV.

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