HP Gas e-KYC Online: How to Complete KYC in 2026

What Is HP Gas e-KYC?

HP Gas e-KYC is an online identity verification process that links your Aadhaar details to your LPG connection. It confirms that the gas connection is in the name of a real, eligible person - and that your personal details on record are accurate and current.

Through e-KYC, HP Gas verifies your name, address, Aadhaar number, and registered mobile number. Once complete, your account is marked as verified, allowing your LPG services and subsidy transfers to continue without disruption.

Why Is HP Gas e-KYC Mandatory?

The Government of India requires LPG distributors to verify customer identities periodically to eliminate fraudulent and duplicate gas connections. If you do not complete your e-KYC by the deadline communicated via SMS, HP Gas may temporarily pause your cylinder booking or halt your DBTL (Direct Benefit Transfer for LPG) subsidy.

Completing e-KYC on time protects your connection and ensures you keep receiving all eligible benefits.

Key benefits of completing HP Gas e-KYC:

• Uninterrupted LPG cylinder booking service
• Timely LPG subsidy credited to your bank account
• Updated and accurate personal details on record
• Protection against fraudulent use of your connection
• Compliance with government LPG verification guidelines

How to Complete HP Gas e-KYC Online (HP Pay App)

The fastest way to complete your HP Gas e-KYC is through the HP Pay app on your smartphone. You will need your Aadhaar-linked mobile number active and a stable internet connection.

Before you begin, keep these ready:

• Your HP Gas Consumer Number
• Your Aadhaar number
• Active mobile number linked to your Aadhaar (for OTP)
• Good lighting for face scan (if prompted)

Steps to Complete HP Gas e-KYC via HP Pay App

1. Download and install the HP Pay app from the Google Play Store (Android) or Apple App Store (iPhone).
2. Enter your registered mobile number in the HP Pay app and verify it using the OTP received.
3. On the home screen, tap "HP Gas" and enter your Consumer Number to link your LPG connection.
4. Tap on "e-KYC" under the LPG Services section.
5. Enter your Aadhaar number and tap Proceed.
6. If prompted for face authentication, download the Aadhaar FaceRD App from the Play Store or App Store.
7. Open FaceRD, allow camera permissions, and complete the live face scan by following the on-screen instructions. Ensure your face is clearly visible and well-lit.
8. Wait for Aadhaar authentication to be completed successfully.
9. Review all your details shown on screen - name, address, and Aadhaar number - before proceeding.
10. Tap "Submit" to complete your HP Gas e-KYC.

Once submitted, you will receive a confirmation SMS on your registered mobile number. Your KYC status will be updated within a few working days.

Tip:If your face scan fails, ensure good lighting, remove glasses if worn, and hold your phone steady at eye level. Avoid scanning in direct sunlight.

How to Complete HP Gas e-KYC Offline (Visit Your Distributor)

If you do not have a smartphone or face difficulties completing e-KYC online, you can visit your nearest HP Gas distributor and complete the process in person.

Steps to Complete HP Gas e-KYC Offline

1. Visit the HP Gas distributor office associated with your LPG connection. Carry your Consumer Number.
2. Request a KYC/e-KYC form at the counter, or download it in advance from the official HP Gas website.
3. Fill in the form accurately with your Consumer Number, name, address, and registered mobile number.
4. Attach self-attested photocopies of your identity and address proof. Accepted documents include:
• Aadhaar Card (recommended)
• PAN Card
• Voter ID
• Passport
• Driving Licence
5. Carry original documents for on-the-spot verification if the distributor requests them.
6. If you want LPG subsidy in your bank account, provide your Aadhaar and bank account details.
7. Complete OTP or biometric authentication if the Aadhaar-based e-KYC facility is available at the distributor's office.
8. Check all entries carefully before submitting the form.
9. Collect the acknowledgement receipt or reference number as proof of submission.
10. Wait for an SMS confirmation from HP Gas once your KYC has been processed and approved.

Tip: Make sure your name, mobile number, and address on your KYC documents exactly match what is in your HP Gas records. Any mismatch can delay or reject your application.

How to Check Your HP Gas e-KYC Status

After submitting your e-KYC, you can check whether it has been approved through the HP Pay app or the HP Gas portal.

1. Open the HP Pay app or visit the official HP Gas portal.
2. Sign in with your registered mobile number and verify with OTP.
3. Go to "My HP Gas" or the "KYC Status" section.
4. Enter your Consumer Number if prompted.
5. Tap "Check Status" to view your current e-KYC status.

What the status means:

• Approved - Your e-KYC is complete. No further action needed.
• Pending - Your verification is still being processed. Check back after 2–3 working days.
• Rejected - There was a mismatch or error in your submission. Visit your distributor or re-attempt the online process with corrected details.

Conclusion

Completing your HP Gas e-KYC is a simple but important step that protects your LPG connection and ensures uninterrupted services. Whether you choose the quick 10-minute online route via the HP Pay app or visit your local distributor for offline assistance, getting it done sooner prevents any last-minute disruptions to your cylinder bookings or subsidy credits.

Keep your Aadhaar-linked mobile number active, your documents ready, and check your KYC status after a few days to confirm approval. If you face any issues, your nearest HP Gas distributor is the best point of contact for assistance.

Frequently Asked Questions

Disclaimer: The information on this page is provided for informational purposes only and may change over time. While we strive for accuracy, we do not guarantee the completeness or reliability of the information. Please verify details with the official source before making any decisions or taking action.