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A comprehensive car insurance policy consists of add-ons such as Roadside Assistance. With roadside assistance, you can avail help from an insurance company just in case you face any engine troubles or breakdown, while on the roads. This add-on in India is offered by major car insurance companies online as well as offline. For example, you can purchase the roadside assistance cover as an add-on cover with a comprehensive car insurance policy.

The roadside assistance cover is also known as car breakdown cover. That is because this add-on is a blessing when your car breaks down during your journey. In such cases, all you need to do is call your roadside assistance provider (insurance company) and inform them about the incident and your location. They will offer help through the call or send a mechanic to your location. If the problem can’t be solved on the spot then they will arrange for the car to be towed to the nearby garage for repairs. In this way, you don't have to worry about handling the issue, the insurance company will handle it for you.

If at all you need to raise a claim for your roadside assistance plan here is how you can do it.

  • First, call the insurer, share your policy details for verification and assistance will be provided accordingly
  • Once you call the insurance company, you will have to share your name and policy number; that is the basic required details. Some companies can get that information from your registered mobile number and ask you for confirmation. The process might vary from lender to lender.
  • If the insurance company sends a mechanic to your location or the car is towed to a garage, the insurer will take care of the charges with the mechanic and the garage directly.
  • If the insurance company does not have a tie-up with the garage, you will have to submit the repair bill and get it reimbursed by the insurer as per the terms and conditions. In most cases, the insurance company will settle the bill on their own to avoid inconvenience.
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