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South Indian Bank 24*7 customer care toll-free number for all general enquiries is 1800 843 1800 .
South Indian Bank has a well-established customer care department, which caters to various queries, issues and complaints. Customer care department has emerged as an important section in every company involved in services industry. There are various means of reaching out to the customer care team, in today’s age of digitally savvy customers, there is a need to respond with lower turnaround time. With the advent of mobile phones, banks have developed mobile applications which cater to this section of the society. The smart phones are now capable of enabling the customer to conduct their transaction at the click of their phone. There is a link which enables customers to reach out to the customer care team. Specific customer care teams are equipped to cater to specific queries. For example, to cater to car loan queries, there is a customer care for South Indian Bank car loan team.
About South Indian Bank Car Loan Customer Care
The South Indian Bank has a customer care toll free number which can be accessed 24*7. The toll-free number that customers can reach customer care department is 1800 843 1800. The other toll-free number available is 1800 4251809 which is accessible for all Indian customers. The NRI customers can reach the customer care team at +91 484 2365657 / 2388555.
There are specific numbers applicable for specific types of queries, the same is listed below –
Alternatively, one can reach the regional offices for resolution of queries, infact they are better positioned to resolve the queries in shorter span of time. The branch office numbers can be availed from the website.
There is also a missed call service extended to receive the balance in active accounts. The customer should give a missed call from registered mobile number to 09223008488, he will immediately get an update with regard to balance in account via SMS (short messaging system).
The customer care executives at South Indian Bank car loan can be reached through voice mail (telephone), email, mobile application, post. There is also a grievance redressal procedure for issues and complaints which do not have a satisfactory resolution from the above means can be escalated.
Like every other bank, South Indian bank also has a good feedback management system. Every customer interaction is recorded, and a third-party feedback is sought. This becomes essential to rate the customer care executive and also the customer support system. Constant improvements are brought into the system, also technology is leveraged to the maximum extent to ensure that the response time can be minimized.
The customer care team will have access to the centralized banking system which provides basic details of the customer. The customer care team may need such information to resolve the issue and query of the client in an effective manner.
Another alternate is to reach out to the customer care through mail id. The mail id which can be used is sibcorporate[at]sib[dot]co[dot]in. Alternatively, the customer can write to the regional office, the mail ID for regional office can be obtained from the bank’s website from the contact us section.
There is a customer query form available on the website which can be duly filled. The customer care representative will get in touch as required within the turnaround time. Typically, the response cycle could be anywhere between 24 – 48 hours.
If the resolution or answer provided by the customer care team is unsatisfactory, the controlling branch can be the next level of escalation. The contact person there would be Mr. Mohan Kumar MP and can be reached at 09961416690 (mobile number) or through fax (0484 – 2351923). Alternatively, an email can be sent to him [at] asba[at]sib[dot]co[dot]in. A registered post can be addressed to –
Mr. Mohan Kumar,
ASBA Cell (NODAL OFFICE),
I Floor, SIB Building, Market Road,
Ernakulam – 692035,
If the resolution provided from the above methods of communication remains unsatisfactory, the escalation can be done to Nodal officer Mr. Purushothaman KS who is the Assistant General Manager (SIB – Maharashtra office). He can be reached on the below mentioned numbers –
022-67868888 / 022-67868860 / 022-67868861 / 022-67868862 / 022-67868874
The email to reach out to the Nodal officer is purushothaman[at]sib[dot]co[dot]in. He/she will personally look into the query and respond within the stipulated turnaround time.
One can also send a registered post to the below address with the intent to reach out to Mr. Purushothaman –
The South Indian Bank Ltd
Mumbai Treasury Department
804, B Wing, Parinee `Crescenzo`, G.Block,
Bandra Curla Complex Near Mca Ground,
Bandra East, 129, Greater Mumbai
Pin Code: 400051
The applicant can apply for car loan only based on eligibility. The applicant should check for eligibility based on which one can apply. This reduces the chance of rejection. By maintaining a healthy credit score, the applicant will be able to gain loans at competent interest rates and features. The basic eligibility criteria are as mentioned below –
Among other things, the other loans or EMI commitments of the customers are considered to ascertain if the applicant’s income has the repaying ability.
South Indian Bank Limited is a major private sector bank which has its headquarters in Thrissur in Kerala, India. The bank was established in 1913 and commenced business in 1929. It came into operation during the Swadeshi movement. It was among the first private sector banks to become a scheduled bank in the year 1946. It currently operates with 852 branches, 4 service branches and 20 regional offices in and around India. The bank recorded net revenue of over Rs. 6500 crores and posted a net income of Rs. 400 crores in the year 2017.
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