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South Indian Bank Car Loan Customer Care
South Indian Bank 24*7 customer care toll-free number for all general enquiries is 1800 843 1800 .
South Indian Bank is one of the major private sector banks in the country and has its headquarters in Thrissur, Kerala. The bank offers a number of products and services to the retail customers as well as corporate customers. The customer care service of the bank is available 24x7 to address all/any types of queries of the customers of the bank whether in India or outside. The customer care service of the bank can handle routine queries/concerns or any specific ones also. The customer care executives are well trained to provide optimum resolution to the customers in minimal time possible.South Indian Bank car loan team.
About South Indian Bank Car Loan Customer Care
South Indian Bank Car Loan Customer Care
South Indian Bank has dedicated toll free numbers available 24x7 throughout the year for prompt and effective assistance to the customers. The bank has various channels for the customers to contact the bank and address their issues. The details of the same are available here.
- Toll free numbers – 1800 102 9408
- Email Id – sibcorporate[at]sib[dot]co[dot]in
- Corporate Office – South Indian Bank Limited
Head Office
T.B. Road,
Mission Quarters,
Thrissur-680001,
Kerala
Tel - +91-487-2420020, 2420058, 2420113, 2436666
The bank also has separate customer care service channels for its international customers to contact the bank in case of emergencies or for any queries or information that they may need. The NRI customers can contact the bank in the following manner,
NRI Division
- Postal address – Assistant General Manager
NRI Division
Retail Banking Department
South Indian Bank,
2nd Floor,
Shanu Towers,
North Kalamassery
Ernakulam,
Kerala – 683 104
- Telephone - 0484-2933557.
- Email Id – nricell[at]sib[dot]co[dot]in
- Skype Id – talk2nricell
International Banking Division
- Postal address – Deputy General Manager
South Indian Bank,
1st Floor,
Lilly’s Enclave,
N.H. Bye-Pass,
Chakkaraparambu,
Ernakulam,
Kerala – 682028
- Telephone - 0484-2355499, 2373755.
- Email Id – ibd[at]sib[dot]co[dot]in
Apart from the above contact points, the bank also has some specific contact channels for queries relating to specific products or services offered by the bank. The details of the same are provided here.
- Demat Services
Telephone - 0484 2933561
Email Id - demat[at]sib[dot]co[dot]in
- Emergency numbers for blocking of cards available 24x7 are
Telephone - +91 9446475458/+91 484 2771343/+91 484 3939345
Email Id - sibcorporate[at]sib[dot]co[dot]in
debitcard[at]sib[dot]co[dot]in
- Missed call Services (to know the account balance anywhere/anytime) – customers can simply send a missed call from their registered mobile number to 09223008488.
- Internet banking Operations Support Cell – Customers can contact the bank for any support they may require with respect to internet banking through
Telephone - 0484 2388555
Email Id - ibanking[at]sib[dot]co[dot]in
- Customers can also avail the bank’s unique feature of SMS banking by sending SMS to the 91984077722/0984077722 to get immediate and prompt information regarding their accounts or any transactions to be done by means of this service.
- Foreign Exchange Advisory Cell – SIB provides advisory services to its customers as well as the public at large on matters relating to FEMA and Trade Finance Activities through its Foreign Exchange Advisory Cell. The contact information for the same is provided here,
Treasury Mumbai – 022 678686880
IBD, Kochi - 0484- 2355499/2368476/29535051
- The bank also has a separate customer care number to report on any fraud. The customers can use the fllowing channels to report on any fraud with the department of Inspection and Vigilance at the HO.
Telephone - 0487-2421297
Email - fmcell[at]sib[dot]co[dot]in
The bank also has a unique feature of virtual assistance ‘SONA’ which the customers can use to ask any questions relating to any product and services of the bank as well as any information they may require regarding any banking transactions. This feature is available at the bank’s website and the customers can make use of this service without logging into the bank’s website i.e., this facility is also available for the general public.
Details of SIB Car Loans
South Indian Bank has very attractive car loans for the Indian Customers as well as the customers abroad to assist them in the purchase of new cars or old/ second hand cars. The bank also provides assistance in the takeover of existing car loans of other banks or reimbursement of cost of the purchase of new cars (provided it is within 3 months of purchase). These car loans are available for the purchase of vehicles for personal use or commercial use depending upon the need of the customer.
The eligible customers for such loans are the Resident/Non-resident Individuals, Agriculturalists having a minimum age of 18 years in case of vehicles for personal use and 21 years in case of commercial/ agricultural vehicles whereas a maximum age of 65 years at the time of maturity of the loan. This car loan also extends to the proprietorship concerns/partnership firms/LLPs/Private or Public limited companies/ Trusts/Societies.
Other features of the car loans offered by the bank are provided below,
| Category | Vehicle for Personal use | Vehicle for Commercial Use |
|---|---|---|
Age | Minimum 18 years; Maximum 65 years | Minimum 21 years; Maximum 65 years |
Amount of loan that can be sanctioned | Minimum – Rs. 1,00,000; Maximum – Rs. 1,00,00,000 | Minimum – Rs. 1,00,000; Maximum – based on LTV |
Tenure | Minimum – 12 months (1 year); Maximum – 60 months (5 years) | Minimum – 12 months (1 year); Maximum – 60 months (5 years) for New vehicles 48 months (4 years) for Old vehicles |
Margin | New Vehicles – 10%-20% Used Vehicles – 25% | New Vehicles – 10%-20% Used Vehicles – 25% |
Minimum credit score required | 600 for applicant/co-applicant | 650 for applicant/co-applicant |
Processing charge | 1% of loan amount (maximum Rs. 10,000) | 1.50% of the loan amount (Minimum Rs. 5,000) |
The bank also levies a processing charge of 2% of the amount prepaid up to 12 months of the tenure of the loan beyond which a charge of 1% applies to the foreclosure of the loan.
The customers can contact the customer care of the bank for the information like the list of documents required, rate of interest applicable, other features relating to the particular scheme (car loan for personal/commercial use) etc. alternatively, customers can also contact the nearest branch for the same.
Grievance Redressal
South Indian Bank has a systematic grievance redressal policy in place to deal with any kind of complaint or concern of the customer regarding any of the products and services of the bank or the functioning of the branch or any of its personnel. The customers can register the complaints relating to a particular branch directly with the Branch Manager by means of an email or by telephone or by going to the branch in person
- Level 1 –
If the customer’s grievance is not resolved at the branch level immediately i.e. on the same day at the branch level, he/she can contact the Regional Head of the bank (contact details are available at the bank’s website under the head contact us >> sub link grievance registration>> Regional offices). Customers will get an acknowledgement of their grievance registration within 3 days and a resolution for the same within 20 days of raising the complaint at the regional level.
- Level 2 –
The customers can escalate their grievance or complaint to the Deputy General Manager, Customer Relations Department, by quoting the reference number as well as the registered email id, if they do not get a resolution within 10 working days at the Regional Head level or if the response received is not satisfactory. Such escalation is possible only after registering the complaint at the regional level. Customers can escalate the complaint to the DGM, CRD by submitting the same on the online link provided at the bank’s website or by contacting the DGM office in the following manner,
- Postal address - Deputy General Manager,
Customer Relations Department
South Indian Bank Ltd.,
Head Office,
Mission Quarters,
Thrissur, Kerala – 680001
- Telephone - 0487-2420020, Extn: 686
Alternatively, customers can also download the complaint escalation form, duly fill the same and submit it. The response is typically received within 10 days of such escalation however, the acknowledgement of the same will be sent to the customer within 3 days of receipt of such escalation.
- Level 3 –
This is the final stage of escalation available within the bank’s system. Customers can further escalate the complaint to the Principal Nodal Officer by submitting the same on the online link provided at the bank’s website or by contacting the office in the following manner,
- Postal address - Chief General Manager and Chief Information Officer,
South Indian Bank Ltd.,
Head Office,
Mission Quarters,
Thrissur, Kerala – 680001
- Telephone - 0487-2420020, Extn: 563
Customers also have the option to download the complaint escalation form, duly fill the same and submit it. The response at this level is received within 10 days of such escalation and the acknowledgement of the same will be sent to the customer within 3 days of receipt of raising the complaint at this level.
Customers can contact the customer service of the bank at their following email id customercare[at]sib[dot]co[dot]in, in case of any inconvenience while registering or escalating their grievance at any levels of the bank.
After exhausting all the available channels of escalation, if the customers do not get a satisfactory response from the bank or if the response is not received in due time, they can further contact the Banking Ombudsman appointed by RBI in this regard.
About South Indian Bank
South Indian Bank is a leading private sector bank having its presence in more than 27 States and 3 Union Territories. The bank has an extensive network of 20 Regional Offices, 870 branches, 1310 ATMs and 91 CDM/CRM across the country.
FAQs:
1. What is the general email id for registering the complaints with the bank/customer care service of the bank?
The email id of the bank is - customercare[at]sib[dot]co[dot]in/sibcorporate[at]sib[dot]co[dot]in
2. What is the range of rate of interest offered by the bank on car loans?
The rate of interest offered by the bank on car loans ranges between 8.75% - 14.20%
3. Are NRIs eligible for applying for the car loan of the bank?
NRIs can apply for the car loan of the bank along with a co-applicant who has to be a local (resident Indian) whether he/she is earning or not.
4. What is the customer care number for NRIs?
Customers outside India can contact the bank by using the following number - 91 - 484 – 2388555.
5. Is the customer care service of the bank available 24x7?
The customer care service toll free numbers of the bank 1800 425 1809 (Toll Free India)/ 1800 102 9408 (Toll Free India) 91 - 484 – 2388555 (For NRIs) is available 24x7 to assist the customers in any/all the queries or grievances of the customer.
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