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The National Electronic Toll Collection (NETC) system was launched by the National Highways Authority of India (NHAI) and the Indian Highways Management Company Ltd (IHMCL) to enable vehicles with a FASTag (RFID) to cruise through the Toll gates. South Indian Bank in association with National Payments Corporation of India (NPCI) has partnered with the project for the issuance of FASTag for Vehicles.
FASTag uses Radio Frequency Identification (RFID) technology to provide a contact-less toll collection system at all National Toll Plazas. With an active FASTag affixed on your vehicle’s windscreen, you can cruise through toll plazas without stopping for cash transactions. These FASTags can be pre-loaded with money and used to pay for your vehicle toll payments electronically. When the vehicle passes through the toll gate, the RFID reader at the toll plaza receives information about the vehicle and the toll amount is deducted automatically from the FASTag wallet, thus saving valuable time & money for the users.
FASTag is presently operational at 400+ toll plazas across national highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the National Electronic Toll Collection (NETC) program. Planning is underway to include more toll plazas under the ambit of FASTag.
South India Bank, in partnership with NETC, is offering FASTag to all eligible applicants. Users can approach their nearest branch of South India Bank or apply online through the South India Bank NETC Portal.
About South India Bank FASTag
FASTag was introduced with the objective of reducing waiting time at toll plazas. This in turn helps to save a lot of fuel and time for vehicle users.
It is very simple to apply for a South India Bank FASTag
You can log on to the South Indian Bank NETC FASTag portal to apply online
Home Personal Banking Value Added Services NETC FASTag
Existing users can log on to the customer portal to manage their FASTag wallet and recharge their account. Customers can follow this path to log on to the customer portal:
Home Personal Banking Value Added Services NETC FASTag Customer Login
Security Deposit in INR
Threshold amount in INR
Class 4 (Car/jeep/van/mini LCV)
Class 6 (3 Axle Bus)
Class 6 (3 Axle Truck)
Class 7 (2 axle Bus/truck/mini bus)
Class 12 (tractor/tractor with trailer)
Class 12 (4 to 6 Axle)
Class 15 (7 or more axle)
Class 16 (Heavy construction machinery/ Earth Moving equipment)
*Security deposit collected is Refundable at the time of Closure of the tag
South Indian Bank has a dedicated customer support team to assist customers with any queries or issues with their FASTag.
Customers can reach the Call Centers at 1800 425 1809
They can also email the customer care team at email@example.com
NHAI also has a dedicated customer support team. Users can dial 1033 (NHAI/IHMCL Helpline) from Landline/Mobile for FASTAG Complaints at Toll Plaza Level.
Some of the issues addressed through this number are:
1. How would I cross the toll plaza if the ETC equipment is not working?
In case NETC equipment are not working, in spite of your FASTag account having sufficient balance, you can pay the toll fee in cash at the plaza and pass.
2. What will happen to my account balance if my FASTag is lost or stolen?
If you find that your FASTag has been lost or stolen, it can be blocked immediately. You have to call and report this to the bank’s customer care number. A new FASTag account will be created by collecting the Tag issuance charges and the remaining balance from the old account will be transferred to this new account.
3. Will I get any concessions given to local vehicles if I reside within 10 Km of a toll plaza?
You can take the FASTag and submit the proof of your stay within the 10 Km of your toll plaza. Once verified you will get the concessions.
4. What if I relocate to another city?
FASTag is inter operable and will work on all enabled toll plazas. In case of change in city or address, you can inform the Issuer Agency/Bank.
5. Is there a separate lane for FASTag users?
Yes, FASTag users will always get a separate lane at toll plazas which will be only used by FASTag affixed vehicles.
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