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Tamilnad Mercantile Bank Car Loan Customer Care

Tamilnad Mercantile Bank 24*7 customer care toll-free number for all general enquiries is 1800 425 0426 .

In a hyper competitive environment within the Banking industry, it has been observed that prompt and efficient service provided will enable building lasting relationship with customers. This also leads to reduced complaints and enhances the volume of business. It also increases the scope for references and repeat business. Customer service has emerged as an extremely dynamic, creative and interactive process where the customers and bankers are actively involved in process improvement.

The advent of technology has enabled the bank to aid the customers at the click of the button. The centralized database system enables the customer care executives to access information as required and provide resolutions which are fast and satisfactory.

Tamilnad Mercantile Car Loan Customer Care Number
Tamilnad Mercantile 24X7 Car Loan Customer Care Number

Tamilnad Mercantile Bank Customer Care Numbers

Tamilnad Mercantile Bank Car Loan Customer Care

The toll-free number which can be accessed from across India is 1800 425 0426, the working hours include 10 a.m. – 6 p.m. (Monday – Saturday). The customer care team can be reached between 10 a.m. to 5.30 p.m. on all days at +91 9842 461 461.

The customer can use the SMS service and type “help” send it to +91 9842 461 461 and the customer care representative will get in touch with the customer between 10 a.m. – 6 p.m.

Below are additional all India numbers, the customer can access based on the need of the hour –

Lost ATM card04426223106/9
Head Office04612321382 / 04612321932
International banking division04428131028 / 04428131029

Another alternative to this is to reach out to the local branch of TMB, the helpdesk executives will be able to provide resolution to the queries or issues that the customer may have. Further, they will have access to the data at their branch itself, hence the resolution would take much lesser time.

Tamilnad Mercantile Bank car loan Customer Care Department

Tamilnad Mercantile bank has established a full-fledged customer care department which is trained to aid on queries and issues specific to certain products and services.

Most banks have a central feedback management system which will enable customers to provide feedback on how the interactive experience has panned out. There are multiple modes by which customers can reach the customer care in Tamilnad Mercantile Bank.

The customer care team can be reached by means of telephone (voice call), email, post. Most banks have mobile application, Tamilnad Mercantile bank has built a mobile application which provides access to all products and services over smartphone. Further, one can also reach out to the customer care executive by means of mobile application. The digital era has reduced the turnaround time for various queries and issues.

Tamilnad Mercantile Bank has set up efficient customer care which can handle all type of grievances, queries and complaints of customers efficiently. The customer can reach out to relevant customer care department (being guided by IVRS) to get their grievances addressed. As an alternate to all these methods, the customer can walk into the nearest Tamilnad Mercantile bank branch to get their queries addressed.

Online Assistance for Queries, Feedback or Complaints

Email is one of the most popular means of reaching out to the customer care team. This a more convenient to customer if he wants an elaborate response from the team. Further, there are multiple emails to cater to various types of queries, the same is as listed below –

Customer carecustomerservice[at]tnmbonline[dot]com
NRI Helpdesknricell[at]tnmbonline[dot]com
Head Office bd[at]tnmbonline[dot]com
Head Officettn_tmbankhi[at]sancharnet[dot]in
International Banking Divisionibd[at]tnmbonline[dot]com

Based on the type of query, the email id can be chosen. The customer can also write to regional office / local branch for seeking clarifications. The digital mode provides a quick turnaround which will help the client to gain a response at the earliest.

Using the postal service for assistance in Tamilnad Mercantile Bank

The age-old system of postal service still exists in the banking system. The customers who are not digital savvy use this mode of communication. The postal service takes the longest response time. The customer can either send a post to the corporate office or to the local branch seeking resolution to queries or issues at hand.

The corporate office address is as mentioned below –

Tamil Nad Mercantile Bank Limited

57, V.E. Road

Tuticorin, Tamilnadu, India

Nodal officers for complaints

If there are complaints that needs immediate attention and the customer seeks senior officials to intervene, the same can be achieved by reaching out to Nodal officers of the bank. There are specific personnel to whom the email should be addressed in case the customer seeks immediate intervention. Alternatively, the customer can reach the local branch and seek time with the concerned Nodal officer.

Based on the requirement, the customer can address his grievance to the relevant person. The regional officer will look into the complaint or grievance and help as required. Most of the queries have a typical turnaround period of 24 – 48 hours.

Grievance Redressal Procedure in Tamilnad Mercantile Bank

Grievance redressal forum established at Tamilnad Mercantile bank has multiple escalation levels. The customer is expected to first reach out to the customer care executive and if the resolution provided by them is unsatisfactory, then he/she can make an escalation to Nodal officer. Normally, this level of escalation will ensure that the customer is provided with a satisfactory resolution.

It is extremely important for banks to ensure that the customer is provided with appropriate solution to the problem raised by them. The ability of social media is immense, one wrong feedback could tarnish the brand image of the bank to a large extent.

If the resolution provided by the nodal officer is unsatisfactory, the customer can make an escalation to the grievance cell which has a special force team which will try to address the complaint and make an earnest attempt at resolving the issue. The contact person and the address are mentioned below –

Tamilnad Mercantile Bank Limited

# 57, V.E. Road, Tuticorin,

Tamilnadu, India. Zip: 628 002

Phone: 0461232 0360

Tamilnad Mercantile Bank car loan eligibility

There are some basic criteria based on which an applicant can apply for car loan with TMB, the same is listed below –

Minimum Age / Maximum age21 yrs – 60 yrs
Type of applicantSalaried / Self-employed / business
Minimum incomeRs. 1.2 Lakh per annum
Quantum of loan85% of ex-showroom price

Based on the eligibility, an individual can apply for the loan. It is better to establish eligibility to avoid chances of rejection. Repeated loan rejection could lead to reduced credit score. Reduced credit score can in turn, reduce the credibility of the person. The possibility of future loan approvals could be grossly affected.

About Tamilnad Mercantile Bank

Tamilnad Mercantile bank was founded in 1921 as the Nadar Bank. It is headquartered in Thoothukudi, Tamil Nadu, India. The name change occurred in 1962 to expand its outreach to a larger community. Due to its robust growth it was also rated the best bank between 2013 – 2015. It was also rated as the fastest growing private sector bank between the years 2010 – 2015. The bank operates across India with over 500 branches, 12 regional offices and over 1000 ATMs. The net revenue clocked by TMB in the year 2017 is Rs. 3811. 47 crores, the net profit for the year 2017 is Rs. 317 crores. TMB was the first private sector bank in India to introduce computerization for branch level operations, it uses the Infosys banking product “FINACLE” for 100% connectivity across branches.

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