CreditMantri Finserve Private Limited
4th Floor Sudhama, 36 Vijayaraghava Road,T Nagar, Chennai, Tamil Nadu 600017
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Tamilnad Mercantile Bank 24*7 customer care toll-free number for all general enquiries is 1800 425 0426 .
Tamilnad Mercantile Bank is almost a hundred year old bank and has grown rapidly over the years to emerge as a leading private sector bank in the country. The customer care service of the bank is also an important aspect of this journey to enable the bank in providing the most efficient and timely service to its huge customer base and resolve any of the queries or issues faced by them. Customer care service is one of the most effective tools in the modern world to retain as well as increase the customer base and customer satisfaction in today’s competitive world.
About Tamilnad Mercantile Car Loan Customer Care
TMB has a centralized toll free number available 24x7 for the customers to contact the bank to register their queries or issues as well as another number for similar assistance. Customers can contact the bank via email and post also apart from the above channels. Customers can find the details of the customer care channels available and easily accessible to the customers.
Customers can also contact the Head Office of the bank at the following address.
Zip: 628 002
Besides the above general customer care channels, the bank also has the following department or function related specific customer care channels. The details of the same are provided ahead.
Avvai Shanmugham Salai,
Tamilnadu, India. Zip: 600 014
TMB offers easy and very affordable loans for the purchase of new or old cars (not more than 4 years old) for personal use or commercial use. The eligible customer for applying these loans are the individuals /HUF/ Proprietary Concerns/ Partnership Concerns/ Trusts/ Limited Companies having a minimum gross income of Rs. 1,20,000 p.a. in case of salaried individuals and an average Debt Service Coverage Ratio of minimum 1.50/1 or more. The other features of the car loans of the bank are given below.
Loan amount that can be sanctioned
85% of on-road price of new car (maximum Rs. 1,50,00,000)
70% of lower of purchase value or market value of the used car (maximum Rs. 15,00,000)
For new cars – 15% of on-road price
For old cars - 30% of lower of purchase value or market value of the used car
1% of the loan sanctioned.
0.25% of amount prepaid
Rate of Interest
10.35% - 11.60% approximately
The other features of the car loan include the hypothecation of the vehicle so purchased out of the loan. Also, the final EMI payable should be a maximum of 40% of the take home salary in case of salaried individuals. The bank does not charge any prepayment charges in case the loan is closed out of the borrower’s own funds and not taken over by another bank.
The customers can contact the bank or the customer care service for any other detail required like the process of application, documents required, processing time, etc.
Grievance redressal process and feedback are very essential to any organization to stay focused and to resolve any complaints or issues of the customers thereby retaining them and at the same time improving the quality of service provided by the bank.
TMB has a separate portal on the bank’s website for the customers to give their valuable feedback or any suggestions they would like the bank to have to improve their services or efficiency.
The grievance redressal process of the bank is a detailed process mentioning all the necessary levels of escalation that are available to the customers to raise and resolve their complaints in the most efficient and timely manner.
The initial stage of complaint registration is the customer care service or the Branch Manager. If the customer does not get a proper response or timely response at this stage they can escalate their complaint to the General Manager at in the following manner,
Zip: 628 002
Customers can also fill an online complaint form to register their complaints and the customer care service will get back to them with a proper resolution.
In case, the above channel fails to provide a satisfactory response, customers can contact the Nodal Officers at the Regional Level as well as the Business development department at the Head Office.
The customers can expect a reply within 5 working days at the Regional Level and 15 working days from the Head Office, failing which, if the complaint is not resolved within a month, customer can contact the Banking Ombudsman for redressal of the same.
The bank also provides a systematic channel for the whistle blower to report any concern via postal address or email. The letter to be sent by post has to be super-scribed as ‘under Protected Disclosure Scheme’ and the return address is not to be mentioned on the same.
Tamilnad Mercantile Bank Ltd.,
# 57, V.E.Road,
Thoothukudi 628 002
Tamilnad Mercantile Bank Limited has a huge network of 509 branches, 12 Regional Offices, 1151 ATMs across the country and has tie up branches with HDFC (531 branches) and IDBI (136 branches).
1. What is the toll free number of the bank?
The toll free number of the bank is 1800 425 0426.
2. Where can the customers register their complaints with the bank via email?
The email address for registering a complaint with the bank are customerservice[at]tmbank[dot]in / complaints[at]tmbank[dot]in
3. Is there a minimum amount of loan offered by the bank for purchase of new or old cars?
The bank does not have any minimum loan amount criterion for purchase of new/old cars.
4. Can the customer calculate the proposed EMI before applying for the loan?
The bank has an EMI calculator feature on its website for the customers to have a fair estimate of the proposed EMI on car loan.
5. Where is the head Office of the bank?
The Head Office of the bank is in Tuticorin, Tamilnadu.
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